Ιστορικό διακοπών του Propay

1. 22 Οκτωβρίου 2026 στις 4:28 μ.μ. UTCresolved

   Έχουμε ενημερωθεί ότι υπήρχε ένα θέμα στην επεξεργασία ορισμένων επιστροφών που ξεκίνησαν 10/7/26. Έχουμε εντοπίσει και παρουσιάσει εκ νέου όλες τις συναλλαγές που δεν επέστρεψαν επιτυχώς, και η ομάδα SPM μας θα είναι σε επαφή με συνεργάτες με τυχόν εμπόρους που επηρεάζονται, με συγκεκριμένες πληροφορίες συναλλαγών.

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 5 Οκτωβρίου 2026 στις 5:37 μ.μ. UTCinvestigating

   Στις 1:00 π.μ. (MDT) την Τετάρτη 7 Οκτωβρίου 2026, το σύστημα βάσης δεδομένων θα υποβληθεί σε συντήρηση. Η αναφορά δυστυχώς θα καθυστερήσει λόγω της συντήρησης. Δεν περιμένουμε η καθυστέρηση να είναι πάνω από λίγες ώρες.

2. 7 Οκτωβρίου 2026 στις 1:12 μ.μ. UTCresolved

   Η συντήρηση ολοκληρώθηκε.

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 17 Σεπτεμβρίου 2026 στις 9:22 μ.μ. UTCinvestigating

   Γνωρίζουμε ένα ζήτημα καθυστερημένης χρηματοδότησης για ορισμένους εμπόρους. Οι ομάδες μας εργάζονται για να εντοπίσουν και να επιλύσουν το ζήτημα το συντομότερο δυνατόν.

2. 17 Σεπτεμβρίου 2026 στις 9:35 μ.μ. UTCmonitoring

   Εφαρμόστηκε μια ρύθμιση και παρακολουθούμε τα αποτελέσματα.

3. 17 Σεπτεμβρίου 2026 στις 9:50 μ.μ. UTCresolved

   Το περιστατικό λύθηκε.

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 14 Ιουλίου 2026 στις 4:18 μ.μ. UTCinvestigating

   Στις 3:00 π.μ. (MT) την Πέμπτη 16 Ιουλίου, το σύστημα βάσης δεδομένων θα υποβληθεί σε μηνιαία συντήρηση του. Δεν περιμένουμε περισσότερο από 5 λεπτά διακοπής της υπηρεσίας κατά τη διάρκεια αυτού του χρονικού πλαισίου.

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 10 Ιουλίου 2026 στις 8:35 μ.μ. UTCidentified

   We have Identified an issue with onboarding in the Sandbox/ Test environment. Partners using the GPAPI - ProPay solution in the Sandbox / Test environment may experience issues with onboarding new merchant accounts. We are currently working on a fix, tentatively set to deploy Monday, July 13th. Please refrain from attempting to board in the Sandbox/ Test Environment until then, as it will not work until the fix has been deployed.

2. 13 Ιουλίου 2026 στις 2:41 μ.μ. UTCresolved

   This incident has been resolved.

1. 12 Ιουνίου 2026 στις 8:55 μ.μ. UTCinvestigating

   We are aware of an issue causing some account names to display incorrectly. Our teams working to identify and resolve the issue as quickly as possible.

2. 13 Ιουνίου 2026 στις 1:39 π.μ. UTCresolved

   This incident has been resolved.

1. 29 Μαΐου 2026 στις 7:37 μ.μ. UTCinvestigating

   We are aware of an issue that is preventing access to https://partnerportal.propay.com. Our teams are working to resolve the issue as quickly as possible.

2. 30 Μαΐου 2026 στις 2:48 μ.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 1 Ιουνίου 2026 στις 7:16 μ.μ. UTCresolved

   This incident has been resolved.

1. 29 Μαΐου 2026 στις 2:27 μ.μ. UTCinvestigating

   We are aware of an issue that is preventing some transactions from being processed. Our teams are working to resolve the issue as quickly as possible.

2. 29 Μαΐου 2026 στις 3:24 μ.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 29 Μαΐου 2026 στις 5:43 μ.μ. UTCresolved

   This incident has been resolved, with traffic normalizing effective 10:45am MT.

1. 12 Μαΐου 2026 στις 9:09 μ.μ. UTCinvestigating

   At 3:00 a.m. (MDT) on Thursday the 21st of May, the database system will undergo its monthly maintenance. We anticipate no more than 10 minutes of service interruption during this time frame.

2. 13 Μαΐου 2026 στις 1:52 μ.μ. UTCresolved

   This incident has been resolved.

1. 30 Απριλίου 2026 στις 5:08 μ.μ. UTCinvestigating

   We are aware of an issue with the chargebacks. The Chargeback team is currently working with Development to resolve it. We will keep you posted as soon as there are updates.

2. 1 Μαΐου 2026 στις 4:02 μ.μ. UTCresolved

   This incident has been resolved. We have corrected the issue and any chargebacks processed in error, have been refunded.

1. 22 Απριλίου 2026 στις 1:12 μ.μ. UTCinvestigating

   We are aware of an issue affecting the delivery of some ProPay Reports. Our teams are working to correct the issue and will provide updates as they are available.

2. 22 Απριλίου 2026 στις 9:08 μ.μ. UTCidentified

   The issue has been identified and a fix is being implemented.

3. 22 Απριλίου 2026 στις 9:08 μ.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 22 Απριλίου 2026 στις 9:10 μ.μ. UTCresolved

   This incident has been resolved.

1. 15 Απριλίου 2026 στις 9:26 μ.μ. UTCinvestigating

   We are aware of an issue affecting the test environment. Our teams are working to correct the issue and will provide updates as they are available.

2. 16 Απριλίου 2026 στις 2:04 μ.μ. UTCidentified

   The issue has been identified and a fix is being implemented.

3. 16 Απριλίου 2026 στις 7:00 μ.μ. UTCresolved

   This incident has been resolved.

1. 21 Απριλίου 2026 στις 5:57 μ.μ. UTCresolved

   We are currently investigating an issue impacting a subset of Flash Funds transactions processed through VISA Direct. We believe the failures are occurring on select transactions where the recipient card is a Mastercard, though not all Mastercard transactions are affected. As a result, some partners may experience intermittent Flash Funds failures when sending payouts to certain Mastercard cards. Our teams are actively working with Visa to identify the root cause and implement a resolution.

1. 30 Μαρτίου 2026 στις 4:13 μ.μ. UTCidentified

   We are aware of an issue affecting partners using GP API. We have observed an increase in 215 errors (partially boarded) for signups on the GP API onboarding flow, leading to onboarding interruptions for some users. Our team is actively investigating and will provide updates as they are available.

2. 30 Μαρτίου 2026 στις 9:50 μ.μ. UTCmonitoring

   Our teams have located the cause of the issue and will be implementing a fix overnight to address it.

3. 31 Μαρτίου 2026 στις 3:03 μ.μ. UTCresolved

   This incident has been resolved as of March 30 at 11pmMT/1amET.

1. 12 Μαρτίου 2026 στις 8:07 μ.μ. UTCresolved

   We are aware of an issue that prevented some tokenized transactions from being processed between 1:11pm ET to 2:54pm ET on the ProPay-Portico solution. This issue has been identified and resolved, and tokenized transaction processing should be working without incident currently.

1. 13 Φεβρουαρίου 2026 στις 1:46 π.μ. UTCinvestigating

   We are aware of an issue affecting the delivery of some ProPay Sweep (Deposit Detail) Reports, which started with sweep bank deposit processes after 4am mountain time today. The bank deposit processes were successful, but the reports were not produced and delivered. Our teams are working to correct the issue and deliver the delayed reports.

2. 13 Φεβρουαρίου 2026 στις 2:55 π.μ. UTCidentified

   Our teams have corrected the underlying issue and are working on the needed changes to deliver the missing reports.

3. 13 Φεβρουαρίου 2026 στις 4:02 π.μ. UTCmonitoring

   Delayed reports are now delivering.

4. 13 Φεβρουαρίου 2026 στις 4:13 π.μ. UTCresolved

   Reports should be delivered now. Please contact Partner Support for any remaining missing reports.

1. 11 Φεβρουαρίου 2026 στις 4:52 μ.μ. UTCresolved

   We are aware of an issue that was preventing some transactions from being processed. Incident timeline: 7:14 AM to 9:30 AM MT The issue has been resolved.

1. 10 Φεβρουαρίου 2026 στις 3:25 μ.μ. UTCinvestigating

   We are aware of an issue affecting the delivery of some ProPay Reports. Our teams are working to correct the issue and will provide updates as they are available.

2. 10 Φεβρουαρίου 2026 στις 5:41 μ.μ. UTCresolved

   This incident has been resolved.

1. 6 Ιανουαρίου 2026 στις 9:01 μ.μ. UTCidentified

   We are aware of an issue where Gross Billing Invoice reports were delivered only partially, resulting in files missing for some accounts. We are working on correcting the issue and generating the missing reports.

2. 7 Ιανουαρίου 2026 στις 12:24 π.μ. UTCmonitoring

   We have regenerated most of the Gross Billing Invoice reports. We are still working on a small population of files to be generated to resolve this issue.

3. 7 Ιανουαρίου 2026 στις 4:38 μ.μ. UTCresolved

   We have regenerated the known missing files that were still pending and this issue is now resolved. Please contact our teams if there are any missing Gross Billing reports for specific merchants.

1. 27 Δεκεμβρίου 2025 στις 5:49 μ.μ. UTCinvestigating

   We are aware of an issue of delayed funding for some merchants. Our teams working to identify and resolve the issue as quickly as possible.

2. 28 Δεκεμβρίου 2025 στις 12:52 π.μ. UTCresolved

   This incident has been resolved.