Ιστορικό διακοπών του Retrium

1. 27 Ιουλίου 2026 στις 11:27 π.μ. UTCinvestigating

   Υπάρχει επί του παρόντος μια διακοπή για τα συστήματα αποστολής ηλεκτρονικού ταχυδρομείου. Αυτό θα επηρεάσει τους χρήστες που προσπαθούν να επαληθεύσουν τα μηνύματα ηλεκτρονικού ταχυδρομείου, να επαναφέρουν τους κωδικούς πρόσβασης, ή οποιοδήποτε άλλο σύστημα που απαιτεί τη χρήση των μηνυμάτων ηλεκτρονικού ταχυδρομείου που αποστέλλονται από το Retrium.

2. 27 Ιουλίου 2026 στις 8:26 μ.μ. UTCresolved

   Το περιστατικό λύθηκε.

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 4 Φεβρουαρίου 2026 στις 10:06 μ.μ. UTCinvestigating

   There is an issue currently affecting some of our users that is preventing them from inviting new members to Team Rooms or Orgs. We are investigating the issue and will update this page as we work to resolve it.

2. 4 Φεβρουαρίου 2026 στις 10:22 μ.μ. UTCmonitoring

   We've deployed a fix and are monitoring. If you are still encountering issues, please reach out to [email protected].

3. 5 Φεβρουαρίου 2026 στις 1:45 μ.μ. UTCresolved

   The incident appears to be resolved. If there are any issues please contact us at [email protected].

1. 20 Οκτωβρίου 2025 στις 7:50 μ.μ. UTCmonitoring

   We're experiencing intermittent disruptions due to an ongoing AWS infrastructure outage affecting database connectivity. Users may see delays or timeouts in real-time data. Our team is monitoring closely, but full resolution depends on AWS restoring services. Updates to follow.

2. 21 Οκτωβρίου 2025 στις 11:30 π.μ. UTCresolved

   The issue appears to be resolved at this time.

1. 24 Ιουνίου 2025 στις 1:47 μ.μ. UTCinvestigating

   The Retrium application is currently experiencing degraded performance, we are investigating the issue and will update this incident as we work to resolve it.

2. 24 Ιουνίου 2025 στις 2:27 μ.μ. UTCidentified

   The issue has been identified and a fix is being implemented.

3. 24 Ιουνίου 2025 στις 5:00 μ.μ. UTCidentified

   We are continuing to work on a fix for this issue.

4. 25 Ιουνίου 2025 στις 12:24 π.μ. UTCresolved

   This incident has been resolved.

1. 12 Φεβρουαρίου 2025 στις 9:19 μ.μ. UTCresolved

   At 3:28PM ET app.retrium.com experienced an outage for 3 minutes.

1. 23 Ιουλίου 2024 στις 4:15 μ.μ. UTCinvestigating

   We are currently investigating a reported issue where Org Admins and Org Managers are unable to access Team Room Members and Settings pages.

2. 23 Ιουλίου 2024 στις 4:16 μ.μ. UTCidentified

   The issue has been identified and a fix is being implemented.

3. 23 Ιουλίου 2024 στις 5:35 μ.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 23 Ιουλίου 2024 στις 7:34 μ.μ. UTCresolved

   This incident has been resolved.

1. 17 Ιουνίου 2024 στις 6:43 μ.μ. UTCidentified

   The issue has been identified and we are monitoring the services status.

2. 17 Ιουνίου 2024 στις 10:31 μ.μ. UTCresolved

   This incident has been resolved.

1. 20 Φεβρουαρίου 2024 στις 3:05 μ.μ. UTCidentified

   The issue has been identified and a fix is being implemented.

2. 20 Φεβρουαρίου 2024 στις 3:07 μ.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 20 Φεβρουαρίου 2024 στις 5:34 μ.μ. UTCresolved

   This incident has been resolved.

1. 6 Αυγούστου 2023 στις 9:01 μ.μ. UTCidentified

   There is an authentication issue that was caused by a recent update to the application. The issue is identified and we are working on releasing a solution within the next hour. There may be some interruption to services during this period. Anyone who is currently logged in should not have any issues, and it is recommended to remain logged in until the fix has been implemented. We will update this when the fix has been deployed.

2. 6 Αυγούστου 2023 στις 9:29 μ.μ. UTCresolved

   The fix has been tested and deployed. We apologize for any inconvenience this might have caused.

1. 25 Ιουλίου 2023 στις 3:22 μ.μ. UTCinvestigating

   Some users are unable to use Retrium, and are experiencing the error page on all app endpoints. We are investigating the issue currently and will update when more information is available.

2. 25 Ιουλίου 2023 στις 6:04 μ.μ. UTCinvestigating

   We are continuing to investigate the log-in issue impacting some Retrium users. Retrospectives are only affected for those unable to log in to Retrium.

3. 25 Ιουλίου 2023 στις 8:32 μ.μ. UTCidentified

   Retrium has identified the cause of the authentication issue and is working to release a fix. Retrospectives are only affected for those unable to log in to Retrium.

4. 25 Ιουλίου 2023 στις 10:12 μ.μ. UTCresolved

   The login issues have been resolved, allowing users to load the login page to access Retrium.

1. 22 Μαρτίου 2023 στις 12:06 μ.μ. UTCinvestigating

   There is currently an issue with our latest deployment that is preventing users from authenticating via SSO. We are investigating the issue and will update this incident when a fix is found.

2. 22 Μαρτίου 2023 στις 12:13 μ.μ. UTCidentified

   We are going to roll the application back to a previous version to investigate a fix for this issue without affecting our users' ability to log in. ETA for the fix is around 15 minutes. We will update this page when the application is rolled back.

3. 22 Μαρτίου 2023 στις 12:37 μ.μ. UTCmonitoring

   We have rolled the application back to a previous version and are confirming that SSO logins are working now.

4. 22 Μαρτίου 2023 στις 12:47 μ.μ. UTCresolved

   We have confirmed with customers that SSO is now working as expected. If you continue to experience issues, please reach out to [email protected].

1. 5 Δεκεμβρίου 2022 στις 2:28 μ.μ. UTCinvestigating

   We are investigating reports of users being unable to access their team rooms.

2. 5 Δεκεμβρίου 2022 στις 2:41 μ.μ. UTCidentified

   We have found the error and are testing the fix.

3. 5 Δεκεμβρίου 2022 στις 2:52 μ.μ. UTCidentified

   The fix has been tested, and we are currently deploying the update to production.

4. 5 Δεκεμβρίου 2022 στις 3:13 μ.μ. UTCresolved

   The fix has been deployed to production and users should now be able to access their team rooms after a browser refresh.

1. 19 Ιανουαρίου 2021 στις 8:13 μ.μ. UTCidentified

   There is an issue affecting all users' ability to type in notes during the Think phase.

2. 19 Ιανουαρίου 2021 στις 8:15 μ.μ. UTCresolved

   The issue is now resolved, Users will be able to type in notes after a page refresh.

1. 14 Οκτωβρίου 2020 στις 1:39 μ.μ. UTCinvestigating

   Some users are experiencing a blank screen or difficulty loading the application. We are investigating this issue and will post updates as we get more information.

2. 14 Οκτωβρίου 2020 στις 1:50 μ.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 14 Οκτωβρίου 2020 στις 2:45 μ.μ. UTCresolved

   This incident has been resolved.

1. 8 Οκτωβρίου 2020 στις 3:33 μ.μ. UTCinvestigating

   There is a SAML outage that is affecting some of our customers' ability to log in.

2. 8 Οκτωβρίου 2020 στις 4:18 μ.μ. UTCidentified

   The issue has been identified and a fix is being implemented.

3. 8 Οκτωβρίου 2020 στις 5:47 μ.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 8 Οκτωβρίου 2020 στις 7:04 μ.μ. UTCresolved

   This incident has been resolved.

1. 21 Ιανουαρίου 2020 στις 2:07 μ.μ. UTCidentified

   Retrium may show that you are disconnected to the system. Please refresh to reconnect to Retrium. We are investigating if there are any other issues at this time.

2. 21 Ιανουαρίου 2020 στις 4:32 μ.μ. UTCresolved

   The app version has been updated and all instances of Retrium have been reloaded. This will resolve any notifications that users are disconnected from the system.

1. 8 Αυγούστου 2019 στις 3:07 μ.μ. UTCinvestigating

   The Retrium app is slow to respond for some users (or not responding at all). We are currently investigating the issue and will provide updates regularly.

2. 8 Αυγούστου 2019 στις 3:17 μ.μ. UTCidentified

   We've identified the issue and are working on a fix now.

3. 8 Αυγούστου 2019 στις 3:29 μ.μ. UTCresolved

   This incident has been resolved.

1. 13 Δεκεμβρίου 2018 στις 6:37 μ.μ. UTCinvestigating

   Users are unable to login to Retrium. We are currently investigating the reason.

2. 13 Δεκεμβρίου 2018 στις 6:37 μ.μ. UTCinvestigating

   We are continuing to investigate this issue.

3. 13 Δεκεμβρίου 2018 στις 6:42 μ.μ. UTCresolved

   This incident has been resolved.

1. 26 Ιουλίου 2018 στις 3:18 μ.μ. UTCinvestigating

   Resetting your password is currently broken. If you try to reset your password, you will get locked out of your account. We are investigating and will keep you updated here.

2. 27 Ιουλίου 2018 στις 7:21 μ.μ. UTCinvestigating

   We've identified and fixed resetting your password.

3. 27 Ιουλίου 2018 στις 7:21 μ.μ. UTCresolved

   This incident has been resolved.

1. 15 Μαΐου 2018 στις 6:39 μ.μ. UTCidentified

   Our transactional email platform is experiencing delays in sending outbound email messages. Emails such as verifying your account and inviting new users are delayed as a result.

2. 15 Μαΐου 2018 στις 7:22 μ.μ. UTCresolved

   This incident has been resolved and all emails are sending as normal.