Ιστορικό διακοπών του Schoolmint

1. 21 Ιουλίου 2026 στις 2:34 μ.μ. UTCinvestigating

   Αυτή τη στιγμή βιώνουμε προβλήματα με την εφαρμογή Schoolrunner Mobile, όπου οι χρήστες μπορούν να δουν ένα "Error Loading" μήνυμα. Να είστε σίγουροι ότι η ομάδα μηχανικών μας εργάζεται ενεργά σε μια αποτύπωση. Θα σας κρατάμε ενήμερους και θα μοιραζόμαστε περισσότερες πληροφορίες μόλις γίνουν διαθέσιμες. Σας ευχαριστώ για την υπομονή σας!

2. 21 Ιουλίου 2026 στις 6:56 μ.μ. UTCinvestigating

   Συνεχίζουμε να ερευνούμε αυτό το ζήτημα.

3. 21 Ιουλίου 2026 στις 6:58 μ.μ. UTCmonitoring

   Το θέμα έχει εντοπιστεί και αυτή τη στιγμή δοκιμάζουμε τη λύση.

4. 22 Ιουλίου 2026 στις 6:33 μ.μ. UTCmonitoring

   Μια διόρθωση για την εφαρμογή Schoolrunner έχει κυκλοφορήσει για συσκευές Android. Η διόρθωση για συσκευές iOS βρίσκεται σε εξέλιξη.

5. 23 Ιουλίου 2026 στις 3:02 μ.μ. UTCresolved

   Ένα fix έχει εφαρμοστεί για την εφαρμογή Schoolrunner στο iOS. Σας ευχαριστώ για την υπομονή σας!

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 26 Φεβρουαρίου 2026 στις 6:42 μ.μ. UTCinvestigating

   We have proactively disabled the Student Merge feature after identifying an issue affecting merges across different school years. In limited cases, this resulted in data not displaying correctly. Our engineering team is currently implementing a corrective fix. While the impact is contained, we have suspended the tool to ensure total data integrity. If you believe you have been affected, please note that data is recoverable and our teams are standing by to assist.

2. 27 Φεβρουαρίου 2026 στις 6:07 μ.μ. UTCidentified

   The issue has been identified, and we are currently implementing a fix. We will provide another update once the implementation is complete.

3. 4 Μαρτίου 2026 στις 9:31 μ.μ. UTCmonitoring

   The fix has been developed and is currently undergoing Quality Assurance (QA) testing to ensure stability. We will provide a final update once the deployment to production is complete.

4. 5 Μαρτίου 2026 στις 3:27 π.μ. UTCresolved

   The issue impacting the student merge feature has been fully resolved. We appreciate your patience.

1. 4 Φεβρουαρίου 2026 στις 4:12 μ.μ. UTCinvestigating

   We are aware of an issue impacting access to Hero. Users may see 504 timeout errors when attempting to sign in, and those who are able to access the platform may experience slower-than-normal performance. Our team is actively working to identify and resolve the issue. Updates will be shared as we learn more.

2. 4 Φεβρουαρίου 2026 στις 4:26 μ.μ. UTCidentified

   The issue has been identified and a fix is being implemented.

3. 4 Φεβρουαρίου 2026 στις 4:48 μ.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 4 Φεβρουαρίου 2026 στις 7:16 μ.μ. UTCresolved

   This incident has been resolved.

1. 27 Οκτωβρίου 2025 στις 5:00 μ.μ. UTCinvestigating

   We are currently investigating reports of slowness affecting SchoolMint Hero. Our team is working to identify the cause and will update this page when we have an update.

2. 28 Οκτωβρίου 2025 στις 4:35 μ.μ. UTCinvestigating

   The SchoolMint Hero slowness issue has been resolved.

3. 28 Οκτωβρίου 2025 στις 4:36 μ.μ. UTCresolved

   This incident has been resolved.

1. 7 Οκτωβρίου 2024 στις 9:37 μ.μ. UTCresolved

   Amazon Web Services encountered a surge in error rates within their API (application programming interface), leading to difficulties in accessing SchoolMint Enroll for approximately thirty minutes. Amazon has successfully resolved this issue, restoring normal service.

1. 4 Οκτωβρίου 2024 στις 4:39 μ.μ. UTCresolved

   We released an update on Hero at midnight, which included a new feature to better manage student records. Unfortunately, this failed to display the records for some students. Our team identified and corrected the issue at 10:30 am CT. We can confirm no data was lost and the issue has been fully resolved. We apologize for any inconvenience this may have caused.

1. 26 Σεπτεμβρίου 2024 στις 5:23 μ.μ. UTCresolved

   SchoolMint identified an issue with standard database maintenance on Hero that degraded log-in abilities. We have resolved this issue and are continuing to monitor system functionality.

1. 20 Φεβρουαρίου 2024 στις 8:15 μ.μ. UTCidentified

   The issue has been identified and a fix is being implemented.

2. 20 Φεβρουαρίου 2024 στις 8:36 μ.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 20 Φεβρουαρίου 2024 στις 11:11 μ.μ. UTCresolved

   This incident has been resolved.

1. 15 Φεβρουαρίου 2024 στις 3:59 μ.μ. UTCinvestigating

   We are currently investigating this issue.

2. 15 Φεβρουαρίου 2024 στις 4:50 μ.μ. UTCinvestigating

   We are continuing to investigate this issue.

3. 15 Φεβρουαρίου 2024 στις 4:58 μ.μ. UTCidentified

   The issue has been identified and a fix is being implemented.

4. 15 Φεβρουαρίου 2024 στις 6:21 μ.μ. UTCmonitoring

   A fix has been deployed and we are monitoring. This issue was impacting Admins on only certain browsers

5. 15 Φεβρουαρίου 2024 στις 7:31 μ.μ. UTCresolved

   This incident has been resolved.

1. 26 Οκτωβρίου 2023 στις 5:47 μ.μ. UTCinvestigating

   Hero is currently experiencing a degradation of service. Our team is actively working to resolve the issue.

2. 26 Οκτωβρίου 2023 στις 8:55 μ.μ. UTCresolved

   This issue has been resolve. Thank you for your patience!

1. 30 Αυγούστου 2023 στις 4:38 μ.μ. UTCinvestigating

   We are currently investigating this issue.

2. 30 Αυγούστου 2023 στις 4:44 μ.μ. UTCidentified

   The issue has been identified and a fix is being implemented.

3. 30 Αυγούστου 2023 στις 5:24 μ.μ. UTCresolved

   This incident has been resolved.

1. 12 Ιουλίου 2023 στις 1:49 μ.μ. UTCinvestigating

   We are currently investigating this issue.

2. 12 Ιουλίου 2023 στις 3:28 μ.μ. UTCresolved

   This incident has been resolved.

1. 12 Ιουλίου 2023 στις 12:37 π.μ. UTCinvestigating

   We are currently investigating this issue.

2. 12 Ιουλίου 2023 στις 2:34 π.μ. UTCresolved

   This incident has been resolved.

1. 30 Μαΐου 2023 στις 4:21 μ.μ. UTCinvestigating

   We are currently investigating this issue.

2. 30 Μαΐου 2023 στις 5:15 μ.μ. UTCidentified

   The issue has been identified and a fix is being implemented.

3. 30 Μαΐου 2023 στις 7:42 μ.μ. UTCresolved

   This incident has been resolved.

1. 24 Μαρτίου 2023 στις 5:33 μ.μ. UTCinvestigating

   We are currently investigating this issue.

2. 24 Μαρτίου 2023 στις 8:23 μ.μ. UTCinvestigating

   Issue was identified and action was taken to resolve.

3. 24 Μαρτίου 2023 στις 9:20 μ.μ. UTCresolved

   This incident has been resolved.

1. 27 Ιανουαρίου 2023 στις 12:07 π.μ. UTCinvestigating

   We are currently investigating this issue.

2. 27 Ιανουαρίου 2023 στις 1:25 π.μ. UTCinvestigating

   We are continuing to investigate this issue.

3. 27 Ιανουαρίου 2023 στις 1:25 π.μ. UTCresolved

   This incident has been resolved.

1. 23 Ιανουαρίου 2023 στις 7:26 μ.μ. UTCmonitoring

   We have identified degraded performance in our SchoolMint Enrollment platform. Due to a high volume in traffic, additional servers were brought online to increase capacity. Some requests were backlogged while the application resources were launched. We are currently monitoring the queue as backlogged requests are processed. Some new requests might experience a delay as the system queue stabilizes. We are actively monitoring the application infrastructure and will continue to adjust resources to ensure a continued restoration of application performance.

2. 24 Ιανουαρίου 2023 στις 3:26 π.μ. UTCresolved

   The root cause of the degraded performance has been resolved. The team will continue to monitor application performance.

1. 27 Οκτωβρίου 2022 στις 11:33 μ.μ. UTCinvestigating

   We are currently investigating this issue.

2. 27 Οκτωβρίου 2022 στις 11:34 μ.μ. UTCidentified

   The issue has been identified and a fix is being implemented.

3. 27 Οκτωβρίου 2022 στις 11:34 μ.μ. UTCresolved

   Thank you for being a valued customer of SchoolMint Customer. We take great pride that over 16,000+ schools and districts across the country select SchoolMint as a trusted provider of their marketing, enrollment, and positive culture solutions. Beginning October 22 through October 26, SchoolMint Sync Service experienced degraded performance. No other SchoolMint products were affected. Additionally, there was a brief 5 minute outage this morning (October 27) to correct the issue. We want to apologize for the disruption that this may have caused your community. The issue was found to be with the Enroll data queue processing task scheduler. The issue caused delayed or stalled data updates/ processing. The issue is now fully corrected and no data was lost. To prevent such an occurrence in the future, SchoolMint has implemented a dedicated monitoring service on the SyncService queue handler. We sincerely apologize for any disruption you may have experienced as we worked to correct the issue. If you have any questions or need support, please contact our Customer Care team by emailing [email protected]. Sincerely, The SchoolMint Team

1. 1 Αυγούστου 2022 στις 9:50 μ.μ. UTCidentified

   Increased load on application databases has resulted in decreased performance of the SmartChoice application. Engineers have identified the root cause of the issue and are preparing updates to restore functionality.

2. 1 Αυγούστου 2022 στις 11:19 μ.μ. UTCmonitoring

   A fix has been deployed. Engineers are currently monitoring application performance.

3. 2 Αυγούστου 2022 στις 12:41 π.μ. UTCresolved

   This incident has been resolved.

1. 6 Ιουνίου 2022 στις 7:02 μ.μ. UTCmonitoring

   Additional server resources have been added. Processes affecting Reports and Communications will continue to be impacted as the backlog queue is processed.

2. 6 Ιουνίου 2022 στις 8:31 μ.μ. UTCresolved

   Application functionality has been restored. Server resources continue to be monitored.