Ιστορικό διακοπών του Secureco

1. 21 Σεπτεμβρίου 2026 στις 4:46 π.μ. UTCinvestigating

   Αυτή τη στιγμή ερευνούμε ένα θέμα με έναν από τους μεταφορείς μας όταν οι κλήσεις συνδέονται αλλά δεν υπάρχει ήχος.

2. 21 Σεπτεμβρίου 2026 στις 5:09 π.μ. UTCmonitoring

   Ενέργειες αποκατάστασης που εκτελούνται και βλέπουμε κλήσεις με κανονικό ήχο να προχωρά από τον μεταφορέα τώρα. Συνεχίζουμε να παρακολουθούμε τις επιδόσεις

3. 21 Σεπτεμβρίου 2026 στις 5:25 π.μ. UTCidentified

   Βλέπουμε κλήσεις ακόμα να μην έχουν κατάλληλο ήχο για ορισμένους πελάτες. Η ομάδα εργάζεται για επιπλέον αποκατάσταση.

4. 21 Σεπτεμβρίου 2026 στις 5:35 π.μ. UTCmonitoring

   Το θέμα λύθηκε. Συνεχίζουμε την παρακολούθηση

5. 21 Σεπτεμβρίου 2026 στις 5:35 π.μ. UTCmonitoring

   Συνεχίζουμε να παρακολουθούμε για τυχόν περαιτέρω ζητήματα.

6. 21 Σεπτεμβρίου 2026 στις 8:46 π.μ. UTCresolved

   Το περιστατικό λύθηκε.

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 16 Ιουνίου 2026 στις 12:28 π.μ. UTCinvestigating

   We are investigating unusual errors and some performance degradation of our self-service IVP portal / API. This is related to the Portal only and has no impact on calls\payments processing.

2. 16 Ιουνίου 2026 στις 3:34 π.μ. UTCidentified

   Our team has identified the problem and is working on the fix

3. 17 Ιουνίου 2026 στις 3:40 π.μ. UTCmonitoring

   A fix has been deployed and we are monitoring the IVP portal performance

4. 18 Ιουνίου 2026 στις 12:50 π.μ. UTCresolved

   This incident has been resolved.

1. 28 Μαΐου 2026 στις 11:04 μ.μ. UTCinvestigating

   We are currently investigating an issue with certain payment types. Some payments may be impacted.

2. 28 Μαΐου 2026 στις 11:20 μ.μ. UTCidentified

   We have found the cause of the issue and a fix is now being prepared and implemented.

3. 29 Μαΐου 2026 στις 12:00 π.μ. UTCmonitoring

   The fix has been successful and transactions should now work as expected. Will continue to monitor to ensure normal operation,

4. 29 Μαΐου 2026 στις 12:03 π.μ. UTCmonitoring

   We are continuing to monitor for any further issues.

5. 29 Μαΐου 2026 στις 1:04 π.μ. UTCresolved

   Services have now returned to normal.

1. 25 Μαΐου 2026 στις 4:55 π.μ. UTCresolved

   Due to the failure of an emergency change required to ensure the security, integrity and availability of the AU1, AU2 and AU3 regions, we are aware that customer experienced call failures during new call attempts for approximately 15 to 20 minutes from approximately 14h50 AEST on 18/05/2026. Active calls did not experience any impact and the issue was confirmed resolved at 15h08, with monitoring revealing all calls connecting successfully from that time onwards.

1. 22 Απριλίου 2026 στις 2:34 π.μ. UTCinvestigating

   SecureCo has been notified by one of the carriers in AU about an issue affecting their inbound and outbound voice services across Australian carriers. The incident was identified at 22 April 2026, 11:05 (AEST) and is under investigation. Current known impact: Intermittent inbound call failures, including toll-free (1800) services Outbound calls may experience brief disruption but are generally completing via automatic rerouting. We are monitoring the situation and will provide further updates as they become available.

2. 22 Απριλίου 2026 στις 2:44 π.μ. UTCmonitoring

   We have been notified by the carrier that the issue has been resolved.

3. 22 Απριλίου 2026 στις 6:11 π.μ. UTCresolved

   This incident has been resolved.

1. 25 Φεβρουαρίου 2026 στις 6:19 μ.μ. UTCinvestigating

   We are currently investigating errors seen in Payment IVR transaction processing

2. 25 Φεβρουαρίου 2026 στις 6:41 μ.μ. UTCidentified

   The issue has been identified and a fix has been deployed.

3. 25 Φεβρουαρίου 2026 στις 6:42 μ.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 25 Φεβρουαρίου 2026 στις 8:37 μ.μ. UTCmonitoring

   We are continuing to monitor for any further issues.

5. 25 Φεβρουαρίου 2026 στις 9:27 μ.μ. UTCresolved

   This incident has been resolved.

1. 14 Δεκεμβρίου 2025 στις 11:48 μ.μ. UTCinvestigating

   We are currently investigating reports of call failures affecting SecureCo AU region

2. 14 Δεκεμβρίου 2025 στις 11:59 μ.μ. UTCidentified

   We have identified the problem and the team is working on the fix. ETA 10 mins

3. 15 Δεκεμβρίου 2025 στις 12:00 π.μ. UTCidentified

   We are continuing to work on a fix for this issue.

4. 15 Δεκεμβρίου 2025 στις 12:01 π.μ. UTCidentified

   The services are restored back to operational. We are continuing to monitor the situation

5. 15 Δεκεμβρίου 2025 στις 12:04 π.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

6. 15 Δεκεμβρίου 2025 στις 12:06 π.μ. UTCmonitoring

   We are continuing to monitor for any further issues.

7. 15 Δεκεμβρίου 2025 στις 2:49 π.μ. UTCresolved

   This incident has been resolved.

1. 29 Οκτωβρίου 2025 στις 1:57 π.μ. UTCinvestigating

   We are investigating issues with Payment IVR affecting some of our Customers

2. 29 Οκτωβρίου 2025 στις 2:59 π.μ. UTCinvestigating

   Investigation is ongoing, some remediation steps attempted, the issue is still ongoing.

3. 29 Οκτωβρίου 2025 στις 3:37 π.μ. UTCinvestigating

   Investigation ongoing. Root cause is still not identified.

4. 29 Οκτωβρίου 2025 στις 4:11 π.μ. UTCmonitoring

   The issue has been identified and service has been restored. We will continue to monitor for the next hour prior to closing the incident.

5. 29 Οκτωβρίου 2025 στις 5:28 π.μ. UTCresolved

   This incident has been resolved.

1. 16 Οκτωβρίου 2025 στις 7:00 μ.μ. UTCinvestigating

   We are currently investigating this issue.

2. 16 Οκτωβρίου 2025 στις 7:01 μ.μ. UTCinvestigating

   We are continuing to investigate this issue.

3. 16 Οκτωβρίου 2025 στις 7:21 μ.μ. UTCidentified

   The issue has been identified, and a fix is being implemented.

4. 16 Οκτωβρίου 2025 στις 7:57 μ.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 16 Οκτωβρίου 2025 στις 8:48 μ.μ. UTCresolved

   This incident has been resolved.

1. 4 Οκτωβρίου 2025 στις 2:20 π.μ. UTCinvestigating

   We are investigating the issue that seems to affect both outbound and inbound calls

2. 4 Οκτωβρίου 2025 στις 2:25 π.μ. UTCmonitoring

   A fix has been deployed and all services seem to be back to normal. We continue monitoring the situation

3. 4 Οκτωβρίου 2025 στις 6:48 π.μ. UTCresolved

   This incident has been resolved.

1. 29 Σεπτεμβρίου 2025 στις 10:33 μ.μ. UTCinvestigating

   We are investigating reports of some intermittent issues with our Payments API

2. 29 Σεπτεμβρίου 2025 στις 11:05 μ.μ. UTCresolved

   All services are back to normal

1. 16 Σεπτεμβρίου 2025 στις 9:05 π.μ. UTCinvestigating

   We have been notified by one of our carriage suppliers of an incident affecting Australia and New Zealand. We will provide further information when available.

2. 16 Σεπτεμβρίου 2025 στις 9:09 π.μ. UTCmonitoring

   Our carriage partner has notified us that the issue has been resolved now. We have validated that the service has been restored via test calls from our side and will continue to monitor the situation.

3. 16 Σεπτεμβρίου 2025 στις 9:44 π.μ. UTCresolved

   This incident has been resolved.

1. 8 Σεπτεμβρίου 2025 στις 8:29 π.μ. UTCinvestigating

   We are currently investigating voice call quality issues experienced by customers connecting to the Payments service in Australia

2. 8 Σεπτεμβρίου 2025 στις 9:03 π.μ. UTCidentified

   The issue has been identified and fix is being deployed

3. 8 Σεπτεμβρίου 2025 στις 9:07 π.μ. UTCmonitoring

   A fix has been applied and we are monitoring the results

4. 8 Σεπτεμβρίου 2025 στις 10:43 μ.μ. UTCresolved

   This incident has been resolved.

1. 4 Αυγούστου 2025 στις 12:02 π.μ. UTCinvestigating

   We are currently investigating an issue with completing payments using Payment IVR

2. 4 Αυγούστου 2025 στις 12:40 π.μ. UTCresolved

   This incident has been resolved now

1. 30 Ιουλίου 2025 στις 2:19 π.μ. UTCinvestigating

   We are currently investigating a potential issue with our Hosted Payments Page This may impact some payment captures via the HPP

2. 30 Ιουλίου 2025 στις 2:58 π.μ. UTCidentified

   We have identified the issue and are currently implementing a fix.

3. 30 Ιουλίου 2025 στις 3:55 π.μ. UTCmonitoring

   Fixes have been implemented and services have returned to normal operation. We will monitor for the next 60 minutes to confirm.

4. 30 Ιουλίου 2025 στις 5:16 π.μ. UTCresolved

   Issue has been resolved, all services have returned to normal.

1. 2 Ιουνίου 2025 στις 7:32 μ.μ. UTCresolved

   We are aware of ongoing issues with the Cloud Provider hosting our AU1 region since approximately 01:30 AEST 03/06/25 and have taken action to mitigate the issue until it is fully resolved, at this stage we are monitoring to ensure there is no further impact to customers. Update 07:20 AEST: We are continuing to monitor the resolution activities by our cloud provider and monitor for customer impact, with no known customer impact at this time.

1. 4 Μαΐου 2025 στις 11:24 μ.μ. UTCidentified

   We are experiencing a logon issue with our public service desk portal. We are still receiving support emails and phone calls, though you may not be able to view current and past cases via the web portal

2. 5 Μαΐου 2025 στις 7:15 π.μ. UTCresolved

   The public service desk web portal is now available.

1. 6 Απριλίου 2025 στις 10:18 μ.μ. UTCinvestigating

   We are are currently investigating issues relating to our payment services.

2. 6 Απριλίου 2025 στις 10:33 μ.μ. UTCidentified

   The team have identified the cause of the issue and are currently remediating. Payment services should resume shortly.

3. 6 Απριλίου 2025 στις 10:53 μ.μ. UTCmonitoring

   Services have resumed and transactions are now being observed since 8:37am (AEST). The team currently monitoring services.

4. 6 Απριλίου 2025 στις 11:09 μ.μ. UTCresolved

   This incident has been resolved.

1. 4 Μαρτίου 2025 στις 10:47 μ.μ. UTCinvestigating

   We are currently investigating some reported call issues / failures & degraded service.

2. 4 Μαρτίου 2025 στις 11:04 μ.μ. UTCmonitoring

   Issue has been identified and service has now stablised. Engineers are currently monitoring.

3. 4 Μαρτίου 2025 στις 11:05 μ.μ. UTCmonitoring

   We are continuing to monitor for any further issues.

4. 5 Μαρτίου 2025 στις 12:45 π.μ. UTCresolved

   Monitoring has confirmed that the issue has been successfully resolved and no further action is required.

1. 17 Φεβρουαρίου 2025 στις 8:31 π.μ. UTCinvestigating

   We are currently investigating ongoing reports with traffic instability between our Sydney POPs and our IVP AU1 Cloud Environment.

2. 17 Φεβρουαρίου 2025 στις 8:35 π.μ. UTCinvestigating

   Earlier today we observed traffic instability isolated to a few services and customers. The issue was resolved and isolated by failing over to our HA SBC. Unfortunately as the day progressed, additional reported cases had been observed. Investigations are ongoing with our connectivity partners and cloud partners to understand the cause of the issue.

3. 17 Φεβρουαρίου 2025 στις 9:43 π.μ. UTCidentified

   The issue observed has been identified as a BGP flapping issue. Investigations as to root cause are ongoing.

4. 17 Φεβρουαρίου 2025 στις 11:14 π.μ. UTCidentified

   Investigations have led to a BGP flap occuring on all megaport services. An Engineer has been dispatched to the POPs for further investgation works.

5. 17 Φεβρουαρίου 2025 στις 11:15 π.μ. UTCidentified

   We are continuing to work on a fix for this issue.

6. 17 Φεβρουαρίου 2025 στις 12:33 μ.μ. UTCidentified

   Emergency works has commenced at SYD2 POP

7. 17 Φεβρουαρίου 2025 στις 1:17 μ.μ. UTCidentified

   POP Maintenance on SY2 Completed

8. 17 Φεβρουαρίου 2025 στις 6:16 μ.μ. UTCmonitoring

   Our team has implemented a fix with the support of our routing vendor and we are monitoring to ensure there are no remaining issues.

9. 18 Φεβρουαρίου 2025 στις 12:15 π.μ. UTCmonitoring

   We have identified a final routing issue and resolved it, at this time we will continue to monitor to ensure no issues remain.

10. 18 Φεβρουαρίου 2025 στις 3:38 π.μ. UTCresolved

    This incident has been resolved.