Ιστορικό διακοπών του Smartlook

1. 26 Οκτωβρίου 2026 στις 5:57 π.μ. UTCinvestigating

   Αυτή τη στιγμή βιώνουμε ένα πρόβλημα με την σύνδεση Smartlook. Οι χρήστες μπορούν να δουν ένα σφάλμα χρονικού ορίου 504 Gateway όταν προσπαθούν να έχουν πρόσβαση στους λογαριασμούς τους. Η Αναπτυξιακή Ομάδα μας γνωρίζει το ζήτημα και εργάζεται ενεργά πάνω σε μια λύση.

2. 26 Οκτωβρίου 2026 στις 6:01 π.μ. UTCinvestigating

   Συνεχίζουμε να ερευνούμε αυτό το ζήτημα.

3. 26 Οκτωβρίου 2026 στις 9:26 π.μ. UTCidentified

   Το θέμα έχει εντοπιστεί και υλοποιείται μια λύση.

4. 26 Οκτωβρίου 2026 στις 9:27 π.μ. UTCidentified

   Συνεχίζουμε να εργαζόμαστε πάνω σε μια λύση για αυτό το ζήτημα.

5. 26 Οκτωβρίου 2026 στις 2:37 μ.μ. UTCmonitoring

   Αυτή τη στιγμή παρακολουθούμε την υπηρεσία πριν από την παροχή τελικής επιβεβαίωσης ότι το ζήτημα έχει επιλυθεί πλήρως.

6. 26 Οκτωβρίου 2026 στις 2:38 μ.μ. UTCmonitoring

   Η διόρθωση έχει κυκλοφορήσει, και οι χρήστες μπορούν τώρα να συνδεθούν στο Smartlook και πάλι.

7. 26 Οκτωβρίου 2026 στις 2:40 μ.μ. UTCmonitoring

   Συνεχίζουμε να παρακολουθούμε για τυχόν περαιτέρω ζητήματα.

8. 28 Οκτωβρίου 2026 στις 9:09 π.μ. UTCresolved

   Ζητάμε συγγνώμη για το θέμα. Αποφασίστηκε πλήρως στις 26 Οκτωβρίου 2026. Λόγω αυτού του τεύχους, δεν συλλέχθηκαν δεδομένα μεταξύ 23 Οκτωβρίου 2026 στις 21:30 UTC και 26 Οκτωβρίου 2026 στις 12:40 UTC. Ζητάμε συγγνώμη για την ενόχληση και σας ευχαριστούμε για την κατανόησή σας.

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 20 Οκτωβρίου 2025 στις 11:49 π.μ. UTCresolved

   Due to a global AWS outage between October 19 and 20, 2025, some Smartlook services experienced disruptions. The main application at app.smartlook.com remained fully operational. The issue has been resolved, and smartlook.com is now fully online again.

1. 27 Ιανουαρίου 2025 στις 1:40 μ.μ. UTCidentified

   The issue has been identified and a fix is being implemented.

2. 27 Ιανουαρίου 2025 στις 1:40 μ.μ. UTCidentified

   We are continuing to work on a fix for this issue.

3. 27 Ιανουαρίου 2025 στις 4:26 μ.μ. UTCidentified

   If you need access to Smartlook account before the final solution is provided, please contact our support team at [email protected].

4. 28 Ιανουαρίου 2025 στις 5:07 μ.μ. UTCidentified

   The issue is still ongoing, as we are currently awaiting feedback from the provider regarding the publication of the new Okta certificates. We apologize for the complications and appreciate your patience. Rest assured, we will keep you updated on any developments. In the meantime, if you'd like, you can contact [email protected] for an interim login solution while we work to resolve the issue. Thank you for your understanding.

5. 20 Φεβρουαρίου 2025 στις 1:10 μ.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

6. 24 Φεβρουαρίου 2025 στις 8:53 π.μ. UTCresolved

   This incident has been resolved.

1. 14 Νοεμβρίου 2024 στις 2:13 μ.μ. UTCinvestigating

   We are currently investigating the issue.

2. 14 Νοεμβρίου 2024 στις 2:41 μ.μ. UTCresolved

   The incident has been now resolved. Sessions are playable without any troubles.

1. 7 Αυγούστου 2024 στις 1:55 μ.μ. UTCinvestigating

   We are currently investigating this issue.

2. 7 Αυγούστου 2024 στις 3:49 μ.μ. UTCresolved

   A larger load of recordings caused a delay in their processing. As a result, active and recently completed recordings were not immediately accessible, but they became playable after some time. The issue is fixed now and all the sessions work as expected. There is a possibility of corrupted sessions.

1. 7 Αυγούστου 2024 στις 6:14 π.μ. UTCresolved

   A larger load of recordings caused a delay in their processing. As a result, active and recently completed recordings were not immediately accessible, but they became playable after some time. The issue is fixed now and all the sessions work as expected. There is a possibility of corrupted sessions.

1. 7 Μαΐου 2024 στις 7:41 π.μ. UTCresolved

   Due to a disruption in our service, completed sessions were loading with a significant delay.

1. 11 Απριλίου 2024 στις 3:04 μ.μ. UTCinvestigating

   We are currently investigating this issue.

2. 11 Απριλίου 2024 στις 3:27 μ.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 11 Απριλίου 2024 στις 3:56 μ.μ. UTCresolved

   This incident has been resolved.

1. 27 Μαρτίου 2024 στις 2:42 μ.μ. UTCinvestigating

   We are looking into an issue where for some users the sessions and session list is loading with a significant delay.

2. 27 Μαρτίου 2024 στις 4:34 μ.μ. UTCidentified

   The issue has been identified and a fix is being implemented.

3. 27 Μαρτίου 2024 στις 5:32 μ.μ. UTCresolved

   This incident has been resolved.

1. 21 Μαρτίου 2024 στις 6:34 μ.μ. UTCinvestigating

   We are currently investigating this issue.

2. 22 Μαρτίου 2024 στις 6:48 π.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 22 Μαρτίου 2024 στις 8:50 π.μ. UTCresolved

   This incident has been resolved. The issue lasted from 6.45 PM to 7.15 PM (CET), March 21, 2024, mainly session replay was affected. There might be a minor data loss (missing/corrupted sessions).

1. 14 Μαρτίου 2024 στις 7:25 π.μ. UTCinvestigating

   We are currently investigating an issue where recording playback returns "Missing or corrupted record." error.

2. 14 Μαρτίου 2024 στις 7:35 π.μ. UTCinvestigating

   We are continuing to investigate this issue.

3. 14 Μαρτίου 2024 στις 8:44 π.μ. UTCidentified

   The issue has been located, and we are working on a fix.

4. 14 Μαρτίου 2024 στις 11:09 π.μ. UTCresolved

   The issue is now resolved. Some website project recordings recorded from 07:00 AM to 11:50 AM CET and mobile project recordings from 09:00 AM to 11:50 AM CET might be corrupted or missing. The issue affected recordings stored in EU datacenter. The root cause was AWS load balancer controller failure, which we have fixed in coordination with AWS support.

1. 13 Μαρτίου 2024 στις 3:02 μ.μ. UTCinvestigating

   We are investigating a degraded performance with sessions loading.

2. 13 Μαρτίου 2024 στις 6:21 μ.μ. UTCmonitoring

   Sessions are loading again, and we keep monitoring the situation.

3. 13 Μαρτίου 2024 στις 8:34 μ.μ. UTCresolved

   This incident was resolved, and the performance is back to normal.

1. 12 Μαρτίου 2024 στις 1:28 μ.μ. UTCinvestigating

   We are currently investigating this issue.

2. 12 Μαρτίου 2024 στις 7:06 μ.μ. UTCresolved

   Short-term decrease in UI performance between 5pm and 6pm (CET). Some recordings may not have been persisted. We are sorry for any inconvenience caused.

1. 11 Μαρτίου 2024 στις 2:06 μ.μ. UTCinvestigating

   We are currently investigating this issue.

2. 11 Μαρτίου 2024 στις 2:07 μ.μ. UTCinvestigating

   We are continuing to investigate this issue.

3. 11 Μαρτίου 2024 στις 4:12 μ.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 11 Μαρτίου 2024 στις 5:24 μ.μ. UTCresolved

   This incident was resolved, and the performance is back to normal. There might be some data loss between 2:45 PM and 3:45 PM (CET). We apologize for the inconvenience, and thank you for your understanding.

1. 5 Μαρτίου 2024 στις 7:03 μ.μ. UTCinvestigating

   We are investigating the degraded performance of the app.

2. 6 Μαρτίου 2024 στις 5:55 π.μ. UTCresolved

   This incident was resolved, and the performance is back to normal. No sessions should be impacted.

1. 4 Μαρτίου 2024 στις 5:07 μ.μ. UTCinvestigating

   We are investigating a degraded performance of the app.

2. 5 Μαρτίου 2024 στις 6:43 π.μ. UTCmonitoring

   The services have returned to the normal level of performance, and we are monitoring them.

3. 5 Μαρτίου 2024 στις 8:35 π.μ. UTCresolved

   This incident was resolved, performance is back to normal, there should be no data loss.

1. 29 Φεβρουαρίου 2024 στις 8:27 μ.μ. UTCresolved

   UI performance issue that affected loading sessions. There might be some data loss (especially mobile projects) between 8.00 PM and 9.00 PM (CET). We are very sorry for any inconvenience.

1. 14 Φεβρουαρίου 2024 στις 5:03 μ.μ. UTCinvestigating

   We are currently investigating issues with sessions not loading.

2. 14 Φεβρουαρίου 2024 στις 5:55 μ.μ. UTCresolved

   The performance issue has been resolved, some recordings recorded between 5:30 PM CET and 6:30 PM CET might be corrupted.

1. 12 Φεβρουαρίου 2024 στις 6:34 μ.μ. UTCinvestigating

   We are currently investigating this issue.

2. 12 Φεβρουαρίου 2024 στις 8:06 μ.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 12 Φεβρουαρίου 2024 στις 8:30 μ.μ. UTCresolved

   The issue has been solved. As for sessions, from 7:00 PM CET to 9:00 PM CET, there might be some sessions missing or corrupted, especially mobile ones. Our apologies for any inconvenience caused by this issue.

1. 5 Φεβρουαρίου 2024 στις 8:12 π.μ. UTCinvestigating

   We have observed prolonged loading times for some of the features and we are currently looking into the root cause.

2. 5 Φεβρουαρίου 2024 στις 8:20 π.μ. UTCidentified

   We are currently experiencing performance issues with our database and are actively working on resolving it.

3. 5 Φεβρουαρίου 2024 στις 9:22 π.μ. UTCresolved

   The database is stable now. The issue lasted from 8:45 AM CET to 9:45 AM CET, affecting both the reading and saving of recordings. Some recordings may be missing or corrupted.