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    Ιστορικό διακοπών του Snapcall

    2 Snapcall incidents · Φεβρουάριος 2020 — official updates, affected components, duration and resolution details.

    Επιστροφή στην τρέχουσα κατάσταση

    Voice quality degraded

    Έναρξη 10 Ιουνίου 2020 στις 2:00 μ.μ. UTC · 2h 47m

    IssuesΜικρό περιστατικό
    1. 10 Ιουνίου 2020 στις 5:36 μ.μ. UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 10 Ιουνίου 2020 στις 5:38 μ.μ. UTCidentified

      We are continuing to work on a fix for this issue.

    3. 10 Ιουνίου 2020 στις 5:43 μ.μ. UTCmonitoring

      Issue was due to a large amount of connections not planned in one of our voice node degrading the voice quality for ongoing call on this node.

    4. 10 Ιουνίου 2020 στις 5:44 μ.μ. UTCresolved

      This incident has been resolved.

    API high latency

    Έναρξη 20 Φεβρουαρίου 2020 στις 11:20 π.μ. UTC · 1h 10m

    OutageΣοβαρό περιστατικό
    Επηρεαζόμενα στοιχεία
    API
    1. 21 Φεβρουαρίου 2020 στις 8:27 π.μ. UTCinvestigating

      We're experiencing an elevated level of API latency and are currently looking into the issue.

    2. 21 Φεβρουαρίου 2020 στις 8:32 π.μ. UTCidentified

      We are investigating the issue. We are noticing anomalously high latency network with our database cluster. Traffic is routed to backup cluster.

    3. 21 Φεβρουαρίου 2020 στις 8:34 π.μ. UTCmonitoring

      API Latency time have been restored to its usual level, and most users are back in. Service looks to be stable. We are following up with AWS for a postmortem of the underlying issue, and are monitoring.

    4. 21 Φεβρουαρίου 2020 στις 8:36 π.μ. UTCresolved

      Service looks stable and everyone is back online and calling.