Pricing
Status historyRSS updatesStatus API

Powered by Uptimus

    Ιστορικό διακοπών του Splashtop

    50 Splashtop incidents · Ιανουάριος 2018 — official updates, affected components, duration and resolution details.

    Επιστροφή στην τρέχουσα κατάσταση

    Unable to reach Splashtop Servers (EU stack)

    Έναρξη 15 Απριλίου 2026 στις 8:01 π.μ. UTC · 45m

    OutageΣοβαρό περιστατικό
    Επηρεαζόμενα στοιχεία
    Splashtop web console in EU (my.splashtop.eu)Splashtop remote desktop service (EU)
    1. 15 Απριλίου 2026 στις 8:01 π.μ. UTCinvestigating

      (EU stack) Our servers are currently experiencing an issue. You might not be able to log in Splashtop apps or my.splashtop.eu. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

    2. 15 Απριλίου 2026 στις 8:02 π.μ. UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 15 Απριλίου 2026 στις 8:14 π.μ. UTCidentified

      We are continuing to work on a fix for this issue.

    4. 15 Απριλίου 2026 στις 8:45 π.μ. UTCresolved

      This incident has been resolved.

    (Global & EU stack) Our servers are currently experiencing an issue. You might not be able to log in Splashtop apps or my.splashtop.com. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

    Έναρξη 26 Φεβρουαρίου 2026 στις 10:57 π.μ. UTC · 55m

    OutageΚρίσιμο περιστατικό
    Επηρεαζόμενα στοιχεία
    Splashtop remote desktop service (Global)Splashtop web console in EU (my.splashtop.eu)Splashtop web console (my.splashtop.com)Mirroring360 serviceSplashtop remote desktop service (EU)
    1. 26 Φεβρουαρίου 2026 στις 10:57 π.μ. UTCinvestigating

      Our servers are currently experiencing an issue. You might not be able to log in Splashtop apps or my.splashtop.com. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

    2. 26 Φεβρουαρίου 2026 στις 11:05 π.μ. UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 26 Φεβρουαρίου 2026 στις 11:30 π.μ. UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 26 Φεβρουαρίου 2026 στις 11:51 π.μ. UTCresolved

      This incident has been resolved.

    Unable to reach Splashtop Servers (Global stack)

    Έναρξη 5 Ιανουαρίου 2026 στις 7:02 π.μ. UTC · 31m

    OutageΚρίσιμο περιστατικό
    Επηρεαζόμενα στοιχεία
    Splashtop remote desktop service (Global)Splashtop web console (my.splashtop.com)Mirroring360 service
    1. 5 Ιανουαρίου 2026 στις 7:02 π.μ. UTCinvestigating

      (Global stack) Our servers are currently experiencing an issue. You might not be able to log in Splashtop apps or my.splashtop.com. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

    2. 5 Ιανουαρίου 2026 στις 7:20 π.μ. UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 5 Ιανουαρίου 2026 στις 7:21 π.μ. UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 5 Ιανουαρίου 2026 στις 7:33 π.μ. UTCresolved

      This incident has been resolved.

    Intermittently unable to log in Splashtop app

    Έναρξη 26 Νοεμβρίου 2025 στις 1:42 π.μ. UTC · 23m

    IssuesΜικρό περιστατικό
    Επηρεαζόμενα στοιχεία
    Splashtop remote desktop service (Global)Splashtop remote desktop service (EU)
    1. 26 Νοεμβρίου 2025 στις 1:42 π.μ. UTCinvestigating

      Our lookup servers are currently experiencing an issue. You might not be able to log in Splashtop apps. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

    2. 26 Νοεμβρίου 2025 στις 1:43 π.μ. UTCinvestigating

      We are continuing to investigate this issue.

    3. 26 Νοεμβρίου 2025 στις 1:53 π.μ. UTCinvestigating

      This incident has been resolved.

    4. 26 Νοεμβρίου 2025 στις 2:06 π.μ. UTCresolved

      This incident has been resolved.

    Intermittently unable to reach Splashtop Servers (Global stack)

    Έναρξη 23 Ιουνίου 2025 στις 12:19 π.μ. UTC · 4h 23m

    IssuesΜικρό περιστατικό
    Επηρεαζόμενα στοιχεία
    Splashtop remote desktop service (Global)Splashtop web console (my.splashtop.com)Mirroring360 service
    1. 23 Ιουνίου 2025 στις 12:19 π.μ. UTCinvestigating

      (Global stack) Our servers are currently experiencing an issue. You might not be able to log in Splashtop apps or my.splashtop.com. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

    2. 23 Ιουνίου 2025 στις 3:47 π.μ. UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 23 Ιουνίου 2025 στις 4:42 π.μ. UTCresolved

      This incident has been resolved.

    Intermittent connectivity issue in Taiwan region

    Έναρξη 9 Ιανουαρίου 2025 στις 1:20 π.μ. UTC · 32m

    IssuesΜικρό περιστατικό
    Επηρεαζόμενα στοιχεία
    Splashtop remote desktop service (Global)
    1. 9 Ιανουαρίου 2025 στις 1:20 π.μ. UTCinvestigating

      We are currently investigating this issue.

    2. 9 Ιανουαρίου 2025 στις 1:20 π.μ. UTCinvestigating

      We are continuing to investigate this issue.

    3. 9 Ιανουαρίου 2025 στις 1:30 π.μ. UTCidentified

      The issue has been identified and a fix is being implemented.

    4. 9 Ιανουαρίου 2025 στις 1:37 π.μ. UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 9 Ιανουαρίου 2025 στις 1:52 π.μ. UTCresolved

      This incident has been resolved.

    Service interruption in Japan region

    Έναρξη 6 Αυγούστου 2024 στις 2:54 π.μ. UTC · 1h 17m

    IssuesΜικρό περιστατικό
    Επηρεαζόμενα στοιχεία
    Splashtop remote desktop service (Global)
    1. 6 Αυγούστου 2024 στις 2:54 π.μ. UTCinvestigating

      Our servers in Japan region are currently experiencing an issue. You might not be able to access your remote computers at this time. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

    2. 6 Αυγούστου 2024 στις 3:47 π.μ. UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 6 Αυγούστου 2024 στις 3:48 π.μ. UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 6 Αυγούστου 2024 στις 4:11 π.μ. UTCresolved

      This incident has been resolved.

    Service interruption

    Έναρξη 5 Αυγούστου 2024 στις 9:08 μ.μ. UTC · 4h 33m

    OutageΚρίσιμο περιστατικό
    Επηρεαζόμενα στοιχεία
    Splashtop remote desktop service (Global)
    1. 5 Αυγούστου 2024 στις 9:08 μ.μ. UTCinvestigating

      Our servers are currently experiencing an issue. You might not be able to access your remote computers at this time. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

    2. 5 Αυγούστου 2024 στις 9:57 μ.μ. UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 6 Αυγούστου 2024 στις 1:03 π.μ. UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 6 Αυγούστου 2024 στις 1:41 π.μ. UTCresolved

      This incident has been resolved.

    Intermittently unable to reach Splashtop Servers on EU stack

    Έναρξη 28 Μαΐου 2024 στις 7:39 π.μ. UTC · 2h 36m

    IssuesΜικρό περιστατικό
    Επηρεαζόμενα στοιχεία
    Splashtop remote desktop service (Global)Splashtop web console in EU (my.splashtop.eu)
    1. 28 Μαΐου 2024 στις 7:39 π.μ. UTCinvestigating

      Intermittently experiencing unable to reach server error from EU stack. The team is actively working on investigating this issue.

    2. 28 Μαΐου 2024 στις 8:02 π.μ. UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 28 Μαΐου 2024 στις 9:32 π.μ. UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 28 Μαΐου 2024 στις 10:15 π.μ. UTCresolved

      This incident has been resolved.

    We have received reports regarding users unable to connect to their remote computers in conjunction with specific versions of Datto RMM.

    Έναρξη 24 Απριλίου 2024 στις 8:44 μ.μ. UTC · 7h 59m

    IssuesΜικρό περιστατικό
    Επηρεαζόμενα στοιχεία
    Splashtop remote desktop service (Global)
    1. 24 Απριλίου 2024 στις 8:44 μ.μ. UTCinvestigating

      We have received reports regarding users unable to connect to their remote computers in conjunction with specific versions of Datto RMM. Our team is actively investigating the issues and will post updates once we have more information or resolution.

    2. 25 Απριλίου 2024 στις 2:43 π.μ. UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 25 Απριλίου 2024 στις 3:01 π.μ. UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 25 Απριλίου 2024 στις 4:43 π.μ. UTCresolved

      This incident has been resolved.

    Intermittently unable to connect to relay server

    Έναρξη 8 Φεβρουαρίου 2024 στις 3:45 π.μ. UTC · 3h 36m

    IssuesΜικρό περιστατικό
    Επηρεαζόμενα στοιχεία
    Splashtop remote desktop service (Global)
    1. 8 Φεβρουαρίου 2024 στις 3:45 π.μ. UTCinvestigating

      We are getting reports that when establishing a remote session, it will get unable to connect to relay server error. We are investigating it.

    2. 8 Φεβρουαρίου 2024 στις 4:39 π.μ. UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 8 Φεβρουαρίου 2024 στις 7:21 π.μ. UTCresolved

      This incident has been resolved.

    Intermittently unable to reach Splashtop Servers on EU stack

    Έναρξη 16 Ιανουαρίου 2024 στις 9:09 π.μ. UTC · 37m

    IssuesΜικρό περιστατικό
    Επηρεαζόμενα στοιχεία
    Splashtop remote desktop service (Global)
    1. 16 Ιανουαρίου 2024 στις 9:09 π.μ. UTCinvestigating

      Intermittently experiencing unable to reach server error from EU stack. The team is actively working on investigating this issue.

    2. 16 Ιανουαρίου 2024 στις 9:10 π.μ. UTCinvestigating

      We are continuing to investigate this issue.

    3. 16 Ιανουαρίου 2024 στις 9:23 π.μ. UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 16 Ιανουαρίου 2024 στις 9:46 π.μ. UTCresolved

      This incident has been resolved.

    Intermittently unable to reach Splashtop Servers

    Έναρξη 4 Δεκεμβρίου 2023 στις 1:24 μ.μ. UTC · 1h 26m

    IssuesΜικρό περιστατικό
    Επηρεαζόμενα στοιχεία
    Splashtop remote desktop service (Global)
    1. 4 Δεκεμβρίου 2023 στις 1:24 μ.μ. UTCinvestigating

      Our servers are currently experiencing an issue. You might not be able to log in Splashtop apps. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

    2. 4 Δεκεμβρίου 2023 στις 1:51 μ.μ. UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 4 Δεκεμβρίου 2023 στις 2:50 μ.μ. UTCresolved

      This incident has been resolved.

    London region experiencing intermittent connectivity issue

    Έναρξη 15 Νοεμβρίου 2023 στις 10:52 π.μ. UTC · 2h 10m

    IssuesΜικρό περιστατικό
    Επηρεαζόμενα στοιχεία
    Splashtop remote desktop service (Global)
    1. 15 Νοεμβρίου 2023 στις 12:17 μ.μ. UTCinvestigating

      We have received report that one of our Cloud provider is experiencing intermittent connectivity issue in London region. We have deployed mitigation.

    2. 15 Νοεμβρίου 2023 στις 12:28 μ.μ. UTCinvestigating

      System recovery is under way. We are monitoring the results.

    3. 15 Νοεμβρίου 2023 στις 1:00 μ.μ. UTCinvestigating

      This incident has been resolved.

    4. 15 Νοεμβρίου 2023 στις 1:02 μ.μ. UTCresolved

      This incident has been resolved.

    Our service is experiencing intermittent connectivity issue in US San Jose region

    Έναρξη 5 Νοεμβρίου 2023 στις 1:37 π.μ. UTC · 40m

    IssuesΜικρό περιστατικό
    Επηρεαζόμενα στοιχεία
    Splashtop remote desktop service (Global)
    1. 5 Νοεμβρίου 2023 στις 1:37 π.μ. UTCidentified

      We have received report that one of our Cloud provider is experiencing intermittent connectivity issue in US San Jose region. We have deployed mitigation.

    2. 5 Νοεμβρίου 2023 στις 1:49 π.μ. UTCmonitoring

      system recovery is under way. we are monitoring the results.

    3. 5 Νοεμβρίου 2023 στις 2:17 π.μ. UTCresolved

      This incident has been resolved.

    Service interruption

    Έναρξη 30 Οκτωβρίου 2023 στις 6:32 μ.μ. UTC · 1h 43m

    IssuesΜικρό περιστατικό
    Επηρεαζόμενα στοιχεία
    Splashtop remote desktop service (Global)
    1. 30 Οκτωβρίου 2023 στις 6:32 μ.μ. UTCinvestigating

      Our servers are currently experiencing an issue. You might not be able to access your remote computers at this time. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

    2. 30 Οκτωβρίου 2023 στις 6:49 μ.μ. UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 30 Οκτωβρίου 2023 στις 7:09 μ.μ. UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 30 Οκτωβρίου 2023 στις 8:16 μ.μ. UTCresolved

      Due to the fixes from earlier today, some overloading of the servers occurred. We upscaled the servers to remediate the issue. Sorry for the inconvenience.

    Service interruption

    Έναρξη 30 Οκτωβρίου 2023 στις 1:54 μ.μ. UTC · 1h 36m

    OutageΣοβαρό περιστατικό
    Επηρεαζόμενα στοιχεία
    Splashtop remote desktop service (Global)
    1. 30 Οκτωβρίου 2023 στις 1:54 μ.μ. UTCinvestigating

      Our servers are currently experiencing an issue. You might not be able to access your remote computers at this time. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

    2. 30 Οκτωβρίου 2023 στις 1:54 μ.μ. UTCinvestigating

      We are continuing to investigate this issue.

    3. 30 Οκτωβρίου 2023 στις 2:59 μ.μ. UTCidentified

      The issue has been identified and a fix is being implemented.

    4. 30 Οκτωβρίου 2023 στις 3:07 μ.μ. UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 30 Οκτωβρίου 2023 στις 3:30 μ.μ. UTCresolved

      This incident has been resolved.

    In certain regions, customers are experiencing issues related to disconnects/reconnects or poor performance

    Έναρξη 13 Οκτωβρίου 2023 στις 5:22 μ.μ. UTC · 3h 47m

    Pending
    Επηρεαζόμενα στοιχεία
    Splashtop remote desktop service (Global)
    1. 13 Οκτωβρίου 2023 στις 5:22 μ.μ. UTCinvestigating

      We are currently investigating this issue.

    2. 13 Οκτωβρίου 2023 στις 5:23 μ.μ. UTCinvestigating

      We are actively investigating the issue and sincerely appreciate your patience

    3. 13 Οκτωβρίου 2023 στις 7:21 μ.μ. UTCidentified

      Connectivity issues have been localized to one of our infrastructure providers in the US-West zone. We are spinning up additional relays with our other providers and reassigning connections to those. We apologize for the inconvenience and appreciate your patience.

    4. 13 Οκτωβρίου 2023 στις 9:09 μ.μ. UTCresolved

      The service interruption has been mitigated successfully, and our infrastructure provider has confirmed and resolved their issues in US West. We will continue to monitor closely - if you are continuing to experiencing issues, please reach out to our support team. Thanks again for your patience and support - we know these interruptions are disruptive, and will continue to work with our providers to minimize these disruptions.

    In certain regions, customers are experiencing issues related to disconnects/reconnects or poor performance

    Έναρξη 28 Αυγούστου 2023 στις 5:06 μ.μ. UTC · 6d 14h

    IssuesΜικρό περιστατικό
    Επηρεαζόμενα στοιχεία
    Splashtop remote desktop service (Global)
    1. 28 Αυγούστου 2023 στις 5:06 μ.μ. UTCinvestigating

      Experiencing issues relating to frequent disconnects/reconnects or poor performance in certain regions. The team is actively working on investigating this issue.

    2. 29 Αυγούστου 2023 στις 5:00 μ.μ. UTCinvestigating

      We are continuing to investigate this issue.

    3. 30 Αυγούστου 2023 στις 9:42 μ.μ. UTCinvestigating

      We are continuing to investigate this issue. We appreciate your patience!

    4. 31 Αυγούστου 2023 στις 4:58 μ.μ. UTCidentified

      Issue identified and network recovery is under way.

    5. 1 Σεπτεμβρίου 2023 στις 7:18 μ.μ. UTCidentified

      We are continuing to work on the fix and mitigate the impact. We want to emphasize how much we value and appreciate your patience throughout this process.

    6. 3 Σεπτεμβρίου 2023 στις 6:18 μ.μ. UTCidentified

      System maintenance have been completed for most regions and operations is returning to normal.

    7. 4 Σεπτεμβρίου 2023 στις 7:04 π.μ. UTCmonitoring

      All operations are returning to normal, we will continue to monitor. If you are experiencing any issue, we appreciate you reaching out to us.

    8. 4 Σεπτεμβρίου 2023 στις 7:20 π.μ. UTCresolved

      This incident has been resolved.

    email notification issue

    Έναρξη 27 Ιουλίου 2023 στις 5:10 μ.μ. UTC · 1h 13m

    IssuesΜικρό περιστατικό
    Επηρεαζόμενα στοιχεία
    Splashtop remote desktop service (Global)
    1. 27 Ιουλίου 2023 στις 5:10 μ.μ. UTCinvestigating

      We are experiencing email notification issues. We are investigating and working to resolve as soon as possible. Our apologies for the issues.

    2. 27 Ιουλίου 2023 στις 5:47 μ.μ. UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 27 Ιουλίου 2023 στις 6:00 μ.μ. UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 27 Ιουλίου 2023 στις 6:23 μ.μ. UTCresolved

      This incident has been resolved.