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    Ιστορικό διακοπών του Taxjar

    50 Taxjar incidents · Ιανουάριος 2019 — official updates, affected components, duration and resolution details.

    Επιστροφή στην τρέχουσα κατάσταση

    Our Intuit Quickbooks integration is reporting errors / disconnected

    Έναρξη 26 Μαρτίου 2026 στις 1:45 μ.μ. UTC · 2h 0m

    Pending
    Επηρεαζόμενα στοιχεία
    TaxJar Reporting
    1. 26 Μαρτίου 2026 στις 3:16 μ.μ. UTCinvestigating

      We are currently investigating this issue.

    2. 26 Μαρτίου 2026 στις 3:17 μ.μ. UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 26 Μαρτίου 2026 στις 3:44 μ.μ. UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 26 Μαρτίου 2026 στις 3:45 μ.μ. UTCresolved

      This incident is resolved.

    Degraded TaxJar API

    Έναρξη 28 Φεβρουαρίου 2026 στις 11:00 μ.μ. UTC · 0m

    Pending
    1. 1 Μαρτίου 2026 στις 4:11 π.μ. UTCresolved

      Starting at around 6pm EST today TaxJar customers making calls to /v2/customers or other endpoints with a customer_id included received 5xx errors. This was caused by a networking issue that was resolved around 10:50pm EST. We apologize for the degradation in service.

    Incorrect Tax Calculations

    Έναρξη 20 Νοεμβρίου 2024 στις 7:00 μ.μ. UTC · 0m

    Pending
    1. 20 Νοεμβρίου 2024 στις 9:44 μ.μ. UTCresolved

      TaxJar API Users experienced a period of calculations returning $0 rates. The issue has been corrected. The duration of the issue was from 2:11 PM Eastern Time to 4:36 PM Eastern Time.

    We are investigating reports of users receiving an unusually high volume of emails from the TaxJar Reporting Application

    Έναρξη 20 Νοεμβρίου 2024 στις 2:33 μ.μ. UTC · 2h 25m

    Pending
    Επηρεαζόμενα στοιχεία
    TaxJar Reporting
    1. 20 Νοεμβρίου 2024 στις 2:33 μ.μ. UTCinvestigating

      We are currently investigating this issue.

    2. 20 Νοεμβρίου 2024 στις 4:20 μ.μ. UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 20 Νοεμβρίου 2024 στις 4:59 μ.μ. UTCresolved

      This incident has been resolved.

    Elevated API Errors

    Έναρξη 25 Απριλίου 2023 στις 4:35 μ.μ. UTC · 0m

    IssuesΜικρό περιστατικό
    Επηρεαζόμενα στοιχεία
    Tax Calculations APIOther API ServicesTransaction Push APITax Rates API
    1. 25 Απριλίου 2023 στις 4:35 μ.μ. UTCinvestigating

      TaxJar API users experienced a period of elevated API errors today around 12:13 pm Eastern time. The problem was identified and resolved by 12:26 pm Eastern time.

    2. 25 Απριλίου 2023 στις 4:35 μ.μ. UTCresolved

      This incident has been resolved.

    TaxJar Reporting Issues

    Έναρξη 31 Αυγούστου 2022 στις 7:26 μ.μ. UTC · 1h 1m

    IssuesΜικρό περιστατικό
    Επηρεαζόμενα στοιχεία
    TaxJar Reporting
    1. 31 Αυγούστου 2022 στις 7:26 μ.μ. UTCinvestigating

      We are actively investigating an issue regarding account updates.

    2. 31 Αυγούστου 2022 στις 8:27 μ.μ. UTCresolved

      This incident has been resolved.

    TaxJar Reporting - Performance Issue

    Έναρξη 17 Αυγούστου 2022 στις 3:30 μ.μ. UTC · 18m

    IssuesΜικρό περιστατικό
    1. 17 Αυγούστου 2022 στις 8:07 μ.μ. UTCresolved

      This incident has been resolved

    TaxJar Reporting - Performance Issue

    Έναρξη 16 Αυγούστου 2022 στις 1:12 π.μ. UTC · 35m

    IssuesΜικρό περιστατικό
    Επηρεαζόμενα στοιχεία
    Tax Calculations APITaxJar ReportingTransaction Push API
    1. 16 Αυγούστου 2022 στις 1:12 π.μ. UTCinvestigating

      We are currently investigating this issue.

    2. 16 Αυγούστου 2022 στις 1:47 π.μ. UTCresolved

      This incident has been resolved.

    TaxJar Reporting - Dashboard Performance Issue

    Έναρξη 23 Ιουλίου 2022 στις 4:34 μ.μ. UTC · 39m

    IssuesΜικρό περιστατικό
    Επηρεαζόμενα στοιχεία
    TaxJar Reporting
    1. 23 Ιουλίου 2022 στις 4:34 μ.μ. UTCinvestigating

      We are currently investigating this issue.

    2. 23 Ιουλίου 2022 στις 4:36 μ.μ. UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 23 Ιουλίου 2022 στις 5:13 μ.μ. UTCresolved

      This incident has been resolved.

    TaxJar Reporting - Dashboard Performance Issues

    Έναρξη 15 Ιουλίου 2022 στις 8:03 μ.μ. UTC · 9m

    IssuesΜικρό περιστατικό
    Επηρεαζόμενα στοιχεία
    TaxJar Reporting
    1. 15 Ιουλίου 2022 στις 8:03 μ.μ. UTCmonitoring

      We have identified an issue with TaxJar Reporting UI performance and are implementing a fix.

    2. 15 Ιουλίου 2022 στις 8:12 μ.μ. UTCresolved

      This incident has been resolved.

    TaxJar Reporting - Dashboard Performance Issues

    Έναρξη 7 Ιουλίου 2022 στις 4:48 μ.μ. UTC · 3h 26m

    IssuesΜικρό περιστατικό
    Επηρεαζόμενα στοιχεία
    TaxJar Reporting
    1. 7 Ιουλίου 2022 στις 4:48 μ.μ. UTCmonitoring

      We have identified an issue with TaxJar Reporting UI performance and are implementing a fix.

    2. 7 Ιουλίου 2022 στις 8:14 μ.μ. UTCresolved

      This incident has been resolved.

    TaxJar App

    Έναρξη 29 Ιουνίου 2022 στις 5:25 μ.μ. UTC · 13m

    OutageΣοβαρό περιστατικό
    Επηρεαζόμενα στοιχεία
    Tax Calculations APITaxJar ReportingTransaction Push APITax Rates API
    1. 29 Ιουνίου 2022 στις 5:25 μ.μ. UTCidentified

      This issue has been identified and a fix is being implemented.

    2. 29 Ιουνίου 2022 στις 5:30 μ.μ. UTCidentified

      We are continuing to work on a fix for this issue.

    3. 29 Ιουνίου 2022 στις 5:34 μ.μ. UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 29 Ιουνίου 2022 στις 5:37 μ.μ. UTCresolved

      This incident has been resolved.

    Elevated API Response Times

    Έναρξη 15 Ιουνίου 2022 στις 8:08 μ.μ. UTC · 1h 33m

    IssuesΜικρό περιστατικό
    Επηρεαζόμενα στοιχεία
    Tax Calculations APITaxJar ReportingTransaction Push API
    1. 15 Ιουνίου 2022 στις 8:08 μ.μ. UTCinvestigating

      We are currently investigating this issue.

    2. 15 Ιουνίου 2022 στις 9:40 μ.μ. UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 15 Ιουνίου 2022 στις 9:40 μ.μ. UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 15 Ιουνίου 2022 στις 9:40 μ.μ. UTCmonitoring

      We are continuing to monitor for any further issues.

    5. 15 Ιουνίου 2022 στις 9:42 μ.μ. UTCresolved

      This incident has been resolved.

    Elevated API Errors

    Έναρξη 8 Φεβρουαρίου 2022 στις 12:00 μ.μ. UTC · 0m

    Pending
    1. 8 Φεβρουαρίου 2022 στις 12:45 μ.μ. UTCresolved

      TaxJar API users experienced a period of elevated API errors today around 7:01 am EST. The problem was identified and resolved by 7:24 am EST.

    Third party hosting provider issues

    Έναρξη 22 Δεκεμβρίου 2021 στις 1:29 μ.μ. UTC · 1h 1m

    OutageΣοβαρό περιστατικό
    Επηρεαζόμενα στοιχεία
    Tax Calculations APIOther API ServicesTaxJar ReportingTransaction Push APITax Rates APITaxJar Autofile
    1. 22 Δεκεμβρίου 2021 στις 1:29 μ.μ. UTCmonitoring

      We are currently monitoring 3rd party vendor issues. Hosting vendor is experiencing an outage.

    2. 22 Δεκεμβρίου 2021 στις 1:41 μ.μ. UTCmonitoring

      We are continuing to monitor for any further issues.

    3. 22 Δεκεμβρίου 2021 στις 1:53 μ.μ. UTCmonitoring

      A fix for Tax Calculations and TaxJar Reporting was applied at 8:33 EST. We will continue to monitor for additional issues.

    4. 22 Δεκεμβρίου 2021 στις 2:30 μ.μ. UTCresolved

      This incident has been resolved.

    Increased service errors

    Έναρξη 22 Δεκεμβρίου 2021 στις 12:30 μ.μ. UTC · 0m

    Pending
    1. 22 Δεκεμβρίου 2021 στις 1:04 μ.μ. UTCresolved

      We are investigating increased service errors.

    Third party hosting provider issues

    Έναρξη 8 Δεκεμβρίου 2021 στις 12:02 π.μ. UTC · 1h 31m

    IssuesΜικρό περιστατικό
    Επηρεαζόμενα στοιχεία
    Tax Calculations API
    1. 8 Δεκεμβρίου 2021 στις 12:02 π.μ. UTCmonitoring

      Our 3rd party hosting provider has identified an issue that is causing elevated errors in API responses. We are continuing to monitor for additional issues.

    2. 8 Δεκεμβρίου 2021 στις 12:19 π.μ. UTCmonitoring

      We are continuing to monitor the situation with our third party hosting provider that is causing elevated errors in API responses.. They have identified the root cause of the issue and are working towards resolution. At this time we still do not have an ETA for resolution.

    3. 8 Δεκεμβρίου 2021 στις 12:49 π.μ. UTCmonitoring

      Our 3rd party hosting provider has applied a fix relating to increased errors in API responses. We are continuing to monitor.

    4. 8 Δεκεμβρίου 2021 στις 1:33 π.μ. UTCresolved

      Since the 3rd party hosting provider has implemented the fix, we have seen significant drop in errors for API Responses. At this time our services look like they have returned to normal. We will continue to monitor for additional issues.

    Third party hosting provider issues.

    Έναρξη 7 Δεκεμβρίου 2021 στις 4:56 μ.μ. UTC · 5h 12m

    OutageΚρίσιμο περιστατικό
    Επηρεαζόμενα στοιχεία
    Tax Calculations APIOther API ServicesTaxJar ReportingTransaction Push APITax Rates API
    1. 7 Δεκεμβρίου 2021 στις 4:56 μ.μ. UTCmonitoring

      We are currently monitoring potential 3rd party vendor issues.

    2. 7 Δεκεμβρίου 2021 στις 5:59 μ.μ. UTCmonitoring

      Hosting vendor is experiencing major outage.

    3. 7 Δεκεμβρίου 2021 στις 9:07 μ.μ. UTCmonitoring

      We are continuing to monitor the situation with our third party hosting provider. They have identified the root cause of the issue and are working towards resolution. At this time we still do not have an ETA for resolution. We can confirm that while our API success rate has improved, users are still experiencing increased error rates.

    4. 7 Δεκεμβρίου 2021 στις 9:33 μ.μ. UTCmonitoring

      We are continuing to monitor the situation with our third party hosting provider. They have identified the root cause of the issue and are working towards resolution. At this time we still do not have an ETA for resolution. We are continuing to see improvements in application and API response.

    5. 7 Δεκεμβρίου 2021 στις 10:08 μ.μ. UTCresolved

      We now see significant improvements in application and API response. At this time our services look like they have returned to normal. We will continue to monitor for additional issues.

    Elevated API Errors

    Έναρξη 11 Οκτωβρίου 2021 στις 6:30 μ.μ. UTC · 0m

    Pending
    1. 11 Οκτωβρίου 2021 στις 7:12 μ.μ. UTCresolved

      TaxJar API users experienced a brief period of elevated API errors today around 2:35pm EST. The problem was immediately detected and resolved.

    Elevated API Response times.

    Έναρξη 10 Σεπτεμβρίου 2021 στις 7:34 μ.μ. UTC · 4h 27m

    IssuesΜικρό περιστατικό
    Επηρεαζόμενα στοιχεία
    Tax Calculations APITax Rates API
    1. 10 Σεπτεμβρίου 2021 στις 8:30 μ.μ. UTCinvestigating

      We are continuing to investigate this issue.

    2. 10 Σεπτεμβρίου 2021 στις 9:38 μ.μ. UTCinvestigating

      We are currently investigating this issue.

    3. 11 Σεπτεμβρίου 2021 στις 12:01 π.μ. UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 11 Σεπτεμβρίου 2021 στις 12:01 π.μ. UTCresolved

      This incident has been resolved.