Ιστορικό διακοπών του Teradici

1. 23 Ιουλίου 2026 στις 5:48 μ.μ. UTCinvestigating

   Βιώνουμε προσωρινά μια διακοπή που επηρεάζει τους πελάτες Anyware Manager και Anyware Manager Enterprise λόγω της υποκείμενης απολίθωσης της υπηρεσίας Microsoft Azure. Αυτό μπορεί να επηρεάσει την ικανότητα των χρηστών να καθιερώνουν συνδέσεις PCoIP με τις Απομακρυσμένες Εργασίες τους. Επιπλέον, οι διαχειριστές δεν είναι σε θέση να δημιουργήσουν νέες αποστολές ούτε να τις διαχειριστούν. Ερευνούμε ενεργά και θα αναφερθούμε σε 60 λεπτά.

2. 23 Ιουλίου 2026 στις 6:04 μ.μ. UTCinvestigating

   Συνεχίζουμε να ερευνούμε αυτό το ζήτημα.

3. 23 Ιουλίου 2026 στις 8:21 μ.μ. UTCinvestigating

   Όλες οι υπηρεσίες λειτουργούν.

4. 23 Ιουλίου 2026 στις 9:47 μ.μ. UTCresolved

   Το περιστατικό λύθηκε.

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 22 Ιουλίου 2026 στις 5:08 μ.μ. UTCinvestigating

   Ερευνώντας ένα Θέμα Υπηρεσίας Αυτή τη στιγμή ερευνούμε αναφορές για ένα θέμα που επηρεάζει την HP Anyware agent εγγραφή / ενεργοποίηση που μπορεί να σχετίζεται με έναν τρίτο πάροχο υπηρεσιών. Οι ομάδες μας συνεργάζονται ενεργά με τον πάροχο για να αξιολογήσουν τον αντίκτυπο. Πρόσθετες ενημερώσεις θα αναρτηθούν καθώς οι πληροφορίες θα είναι διαθέσιμες.

2. 22 Ιουλίου 2026 στις 5:33 μ.μ. UTCinvestigating

   Ενημέρωση: Αυτή τη στιγμή βιώνουμε μια προσωρινή διακοπή που επηρεάζει την Υπηρεσία Αδειών Anyware: Αυτό το τεύχος εμποδίζει τους χρήστες από την εγγραφή και ενεργοποίηση Anyware Cloud Access Licenses. Ωστόσο, δεν επηρεάζει παράγοντες που έχουν ήδη καταχωρηθεί ή ενεργοποιηθεί. Συνεργαζόμαστε ενεργά με τον τρίτο πάροχο υπηρεσιών αδειοδότησης για να επιλύσουμε το ζήτημα το συντομότερο δυνατόν.

3. 22 Ιουλίου 2026 στις 5:51 μ.μ. UTCinvestigating

   Συνεχίζουμε να ερευνούμε αυτό το ζήτημα.

4. 22 Ιουλίου 2026 στις 7:49 μ.μ. UTCmonitoring

   Εφαρμόστηκε μια ρύθμιση και παρακολουθούμε τα αποτελέσματα.

5. 22 Ιουλίου 2026 στις 10:01 μ.μ. UTCresolved

   Το περιστατικό λύθηκε.

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 6 Ιουλίου 2026 στις 4:37 μ.μ. UTCidentified

   Βιώνουμε προσωρινά μια διακοπή που επηρεάζει τους πελάτες του Anyware Manager. Αυτή η διακοπή επηρεάζει την ικανότητα των χρηστών να καθιερώνουν συνδέσεις PCoIP με τις Απομακρυσμένες Εργασίες τους. Επιπλέον, οι διαχειριστές δεν είναι σε θέση να δημιουργήσουν νέες αποστολές ούτε να τις διαχειριστούν. Ερευνούμε ενεργά και θα αναφερθούμε σε 60 λεπτά.

2. 6 Ιουλίου 2026 στις 5:53 μ.μ. UTCresolved

   Έχουμε επιλύσει το περιστατικό και θα συνεχίσουμε να παρακολουθούμε το σύστημα.

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 2 Ιουλίου 2026 στις 1:07 μ.μ. UTCinvestigating

   Βιώνουμε προσωρινά μια διακοπή που επηρεάζει τους πελάτες του Anyware Manager. Αυτή η διακοπή επηρεάζει την ικανότητα των χρηστών να καθιερώνουν συνδέσεις PCoIP μέσω της Πύλης προς τις Απομακρυσμένες Εργασίες τους. Ερευνούμε ενεργά και θα αναφερθούμε σε 60 λεπτά.

2. 2 Ιουλίου 2026 στις 2:27 μ.μ. UTCidentified

   Έχουμε εντοπίσει το ζήτημα και εργαζόμαστε για να το διορθώσουμε.

3. 2 Ιουλίου 2026 στις 4:02 μ.μ. UTCidentified

   Το περιστατικό λύθηκε και η υπηρεσία αποκαταστάθηκε.

4. 2 Ιουλίου 2026 στις 4:05 μ.μ. UTCresolved

   Το περιστατικό λύθηκε.

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 7 Μαΐου 2026 στις 7:49 μ.μ. UTCinvestigating

   We are currently investigating this issue.

2. 7 Μαΐου 2026 στις 8:08 μ.μ. UTCinvestigating

   We are continuing to investigate this issue.

3. 7 Μαΐου 2026 στις 8:18 μ.μ. UTCresolved

   This incident has been resolved.

1. 29 Απριλίου 2026 στις 6:33 μ.μ. UTCinvestigating

   HP Anyware software downloads are currently unavailable due to a service outage related to an ongoing migration. The team is actively working to restore access.

2. 29 Απριλίου 2026 στις 8:10 μ.μ. UTCidentified

   The issue has been identified and a fix is being implemented.

3. 30 Απριλίου 2026 στις 1:36 π.μ. UTCidentified

   Remediation continues for the issue. Multiple fixes are being tested. Workaround: For critical cases, please contact Global Support Services (GSS) for help obtaining downloads until the issue is resolved

4. 1 Μαΐου 2026 στις 2:46 π.μ. UTCmonitoring

   Development updates are complete and integration work is underway on the website front end/back end, with testing in progress. We’ll restore downloads once validation is complete. Impact is limited to the latest release (26.01); version 25.10 and earlier downloads are available the support team workaround remains available for critical cases. Thank you for your patience.

5. 4 Μαΐου 2026 στις 10:26 μ.μ. UTCmonitoring

   Download availability remains impacted for the latest release; earlier releases remain available. We’re continuing validation and remediation to restore full download access. For critical needs, please contact Global Support Services (GSS) for assistance while this remains unresolved.

6. 7 Μαΐου 2026 στις 8:14 μ.μ. UTCmonitoring

   We are continuing to monitor for any further issues.

7. 12 Μαΐου 2026 στις 6:16 μ.μ. UTCmonitoring

   Most HP Anyware downloads are available again. If you’re unable to download a specific component, please open a support ticket and our team will assist while we continue restoring full download availability.

8. 15 Μαΐου 2026 στις 11:02 μ.μ. UTCresolved

   This incident has been resolved.

1. 28 Απριλίου 2026 στις 3:00 π.μ. UTCinvestigating

   An issue is impacting access to the HP Anyware support site. Customers may experience problems accessing Knowledge Base content and submitting support cases. As a workaround, please contact Global Support Services (GSS) for assistance with ticket creation. An update will follow within 3 hours.

2. 28 Απριλίου 2026 στις 4:31 π.μ. UTCidentified

   The issue has been identified and a fix is being implemented.

3. 28 Απριλίου 2026 στις 8:03 π.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 28 Απριλίου 2026 στις 8:16 π.μ. UTCresolved

   This incident has been resolved.

1. 27 Απριλίου 2026 στις 5:59 μ.μ. UTCidentified

   We are aware of an issue impacting the HP Anyware support site. Customers may experience problems accessing Knowledge Base articles and the Case Support Wizard. Our teams are actively investigating and working to resolve the issue. Workaround: If you are unable to submit a case through the site, please contact the Global Support Services (GSS) team directly. They can help create support tickets temporarily until service is fully restored. We will provide a status update within the next 2 hours.

2. 27 Απριλίου 2026 στις 6:59 μ.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 27 Απριλίου 2026 στις 7:10 μ.μ. UTCresolved

   Update – Service Restored The HP Anyware support site is operational again. We’ll continue to monitor the environment closely. Thanks for your patience.

1. 17 Μαρτίου 2026 στις 5:38 μ.μ. UTCinvestigating

   We are temporarily experiencing an outage that is impacting Anyware Manager customers. This outage impacts users' ability to establish PCoIP connections through the Gateway to their Remote Workstations. We are actively investigating and will report back within 60 minutes.

2. 17 Μαρτίου 2026 στις 5:56 μ.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 17 Μαρτίου 2026 στις 6:33 μ.μ. UTCresolved

   This incident is resolved. RCA will be available upon request within 2 weeks.

1. 13 Φεβρουαρίου 2026 στις 2:47 π.μ. UTCinvestigating

   We are currently investigating an ongoing incident with our web portal. This is not affecting end user connections, only admin portal activities. While there is no current estimated time for resolution, we are working to resolve this and will update as soon as possible.

2. 13 Φεβρουαρίου 2026 στις 4:10 π.μ. UTCresolved

   This incident has been resolved.

1. 3 Φεβρουαρίου 2026 στις 6:03 μ.μ. UTCinvestigating

   Important: The HP Anyware website (https://anyware.hp.com) is experiencing an issue that prevents users from logging in. New software and firmware downloads which require authentication are currently unavailable. Downloads of Anyware Software Clients do not require authentication and are not affected. Documentation and knowledge base are not affected, and our support website (help.anyware.hp.com) is operating normally. If you need urgent access to a download, please create a ticket with our global support team, and they will assist you. We apologize for the inconvenience and will resolve this issue as soon as possible.

2. 3 Φεβρουαρίου 2026 στις 6:04 μ.μ. UTCinvestigating

   We are continuing to investigate this issue.

3. 3 Φεβρουαρίου 2026 στις 9:09 μ.μ. UTCresolved

   This incident has been resolved.

1. 23 Ιανουαρίου 2026 στις 4:33 μ.μ. UTCinvestigating

   There may be a service disruption while we perform unplanned maintenance on the system. We will endeavor to ensure any disruption is minimal. During this time, customers may experience issues establishing new PCoIP sessions to Remote Workstations. Existing PCoIP sessions will not be impacted. This maintenance may also temporarily affect the collection of agent metrics and the ability to send commands or restart agents via Anyware Monitor. All other services will continue to operate as normal.

2. 23 Ιανουαρίου 2026 στις 4:53 μ.μ. UTCinvestigating

   We are continuing to investigate this issue.

3. 23 Ιανουαρίου 2026 στις 6:30 μ.μ. UTCidentified

   We have obtained a fix and will be applying it shortly. All performance degradation remains as previously described.

4. 23 Ιανουαρίου 2026 στις 6:54 μ.μ. UTCmonitoring

   New session establishment has been restored. We are monitoring the situation. Will update within the hour.

5. 23 Ιανουαρίου 2026 στις 8:26 μ.μ. UTCresolved

   This incident has been resolved.

1. 22 Δεκεμβρίου 2025 στις 9:38 μ.μ. UTCinvestigating

   We are temporarily experiencing an outage that is impacting Anyware Manager customers. This outage impacts users' ability to recall activity logs and statistics regarding their deployments. We are actively investigating and will report back within 60 minutes.

2. 22 Δεκεμβρίου 2025 στις 10:25 μ.μ. UTCinvestigating

   The event-based activity log infrastructure has been recovered. We are now restoring statistics and activity log availability to customers.

3. 23 Δεκεμβρίου 2025 στις 1:46 π.μ. UTCresolved

   The Incident has been resolved and all operation normal

1. 29 Οκτωβρίου 2025 στις 5:41 μ.μ. UTCmonitoring

   https://azure.status.microsoft/en-us/status Azure is experiencing an issue with Front Door that is affecting the AME service. We are aware of the issue and monitoring it. There is currently no ETA. This is affecting the functionality of the service, current and new connections through Cloud Session Gateway may be impacted.

2. 29 Οκτωβρίου 2025 στις 7:19 μ.μ. UTCmonitoring

   Azure has indicated that they have rolled back to the last know good configuration and that there are signs of recovery. No ETA on full resolution yet. We continue to monitor the situation.

3. 29 Οκτωβρίου 2025 στις 9:03 μ.μ. UTCmonitoring

   Azure expects full mitigation by 23:20 UTC on 29 October 2025. We will continue to monitor and update as the situation updates.

4. 29 Οκτωβρίου 2025 στις 10:42 μ.μ. UTCmonitoring

   We are continuing to monitor for any further issues.

5. 29 Οκτωβρίου 2025 στις 11:39 μ.μ. UTCresolved

   This incident has been resolved.

1. 29 Οκτωβρίου 2025 στις 4:39 μ.μ. UTCmonitoring

   Microsoft Azure is temporarily experiencing an outage that is impacting the ability for CAS Manager users to sign-in with their Microsoft Azure account. This outage impacts the ability to create new deployments, or administer them. Existing Cloud Access Connectors and the ability to establish new PCoIP connections is not impacted at this time. We are monitoring the situation and will report back within 60 minutes.

2. 29 Οκτωβρίου 2025 στις 7:05 μ.μ. UTCmonitoring

   Azure has reported that recovery efforts are in progress. However, we are still observing authentication issues. Our team continues to monitor the situation closely.

3. 29 Οκτωβρίου 2025 στις 9:17 μ.μ. UTCmonitoring

   Azure has reported that the issue is expected to be resolved by 23:20 UTC on October 29, 2025. Please note: Session establishment via existing Cloud Access Connectors - CACs and AWCs remains unaffected. This issue only impacts session establishment over Cloud Session Gateways.

4. 29 Οκτωβρίου 2025 στις 10:43 μ.μ. UTCmonitoring

   We are continuing to monitor for any further issues.

5. 29 Οκτωβρίου 2025 στις 11:22 μ.μ. UTCresolved

   Anyware as a Service functionality has been returned to normal. We will continue to monitor to ensure there are no side effects.

1. 27 Σεπτεμβρίου 2025 στις 1:49 π.μ. UTCmonitoring

   We are temporarily experiencing an outage in our Cloud Providers Switzerland North region that is impacting Anyware Manager customers. This outage impacts users' ability to establish PCoIP connections through the Gateway to their Remote Workstations. We are actively investigating.

2. 27 Σεπτεμβρίου 2025 στις 5:23 π.μ. UTCresolved

   Our cloud provider has confirmed that services are now available and Anyware Gateways are now fully functional. We will continue to monitor the service for any issues.

1. 3 Ιουνίου 2025 στις 9:57 μ.μ. UTCmonitoring

   We have noticed a minor issue to our functionality, and have implemented a fix. We are monitoring the situation. Session establishment is not impacted.

2. 3 Ιουνίου 2025 στις 10:45 μ.μ. UTCresolved

   The service is fully operational and we will continue to monitor the situation with our cloud provider.

1. 10 Απριλίου 2025 στις 4:49 μ.μ. UTCinvestigating

   We are temporarily experiencing an outage that is impacting Anyware Manager customers. This outage impacts users' ability to establish PCoIP connections to their Remote Workstations. In addition, administrators are unable to create new deployments nor administer them. We are actively investigating and will report back within 60 minutes.

2. 10 Απριλίου 2025 στις 5:19 μ.μ. UTCidentified

   The issue has been identified and is related to our cloud provider performing an upgrade to infrastructure. We are working with them to get this issue resolved.

3. 10 Απριλίου 2025 στις 5:58 μ.μ. UTCmonitoring

   A fix has been applied to problematic infrastructure upgrade and service has been restored. We will continue to monitor the infrastructure.

4. 10 Απριλίου 2025 στις 6:32 μ.μ. UTCresolved

   No further issues have been observed and system is stable.

1. 21 Μαρτίου 2025 στις 6:57 μ.μ. UTCinvestigating

   We are currently investigating this issue.

2. 21 Μαρτίου 2025 στις 6:59 μ.μ. UTCinvestigating

   We are continuing to investigate this issue. This incident is not impacting existing sessions. New sessions are not able to be established.

3. 21 Μαρτίου 2025 στις 7:10 μ.μ. UTCidentified

   The issue has been identified and a fix is being implemented.

4. 21 Μαρτίου 2025 στις 7:52 μ.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 21 Μαρτίου 2025 στις 8:01 μ.μ. UTCmonitoring

   We are continuing to monitor for any further issues.

6. 21 Μαρτίου 2025 στις 8:16 μ.μ. UTCresolved

   This incident has been resolved.

1. 18 Μαρτίου 2025 στις 11:36 μ.μ. UTCinvestigating

   We are temporarily experiencing an outage that is impacting Anyware Manager customers. This outage impacts users' ability to establish PCoIP connections to their Remote Workstations. In addition, administrators are unable to create new deployments nor administer them. We are actively investigating and will report back within 60 minutes.

2. 19 Μαρτίου 2025 στις 12:02 π.μ. UTCinvestigating

   We are continuing to investigate this issue but impact has lessened since it first started.

3. 19 Μαρτίου 2025 στις 12:34 π.μ. UTCinvestigating

   We have confirmed that the degraded performance is due to a networking issue in our cloud provider's (Azure) East US data center. We have opened a support case and will continue to track this to closure.

4. 19 Μαρτίου 2025 στις 12:37 π.μ. UTCmonitoring

   We have confirmed that the degraded performance is due to a networking issue in our cloud provider's (Azure) East US data center. We have opened a support case and will continue to track this to closure and are monitoring the system.

5. 19 Μαρτίου 2025 στις 12:52 π.μ. UTCresolved

   Service performance has returned to normal, so this incident is being marked as resolved. We will continue to monitor while tracking our support case with our cloud provider for their networking incident.