53 Thinkific incidents · Μάιος 2023 — official updates, affected components, duration and resolution details.
Αυτή τη στιγμή βιώνουμε μια διαταραχή στην υπηρεσία όπου τα video uploads αποτυγχάνουν. Οι μηχανικοί μας έχουν εντοπίσει το πρόβλημα και αυτή τη στιγμή εφαρμόζουν μια λύση. Θα παρέχουμε μια ενημέρωση μόλις επιλυθεί.
Το περιστατικό λύθηκε. Η Ομάδα Μηχανικών μας έχει κυκλοφορήσει ένα fix και τα βίντεο φορτώνονται τώρα σωστά.
Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.
We are currently investigating an issue affecting the Asset Library and Course Builder. Some users may experience issues loading these features. We'll provide updates as soon as possible.
Our engineers have identified the problem and are currently implementing a solution. Everything should be back to normal soon!
This incident has been resolved.
Αυτή τη στιγμή διερευνούμε ένα θέμα όπου SCORM μαθήματα δεν είναι φόρτωση για το Thinkific Mobile και Branded Mobile εφαρμογές. Αυτό σημαίνει ότι οι μαθητές δεν είναι σε θέση να λάβουν SCORM μαθήματα από τις εφαρμογές, αλλά SCORM μαθήματα είναι ακόμα προσβάσιμα μέσω ενός προγράμματος περιήγησης για κινητά.
Αναγνωρίσαμε το θέμα που δουλεύει για την απελευθέρωση μιας λύσης.
Η ομάδα μηχανικών μας έχει κυκλοφορήσει μια διόρθωση για αυτό το θέμα, και SCORM μαθήματα φορτώνουν τώρα σωστά στις εφαρμογές για κινητά.
Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.
We are currently experiencing a service disruption with our Account Management page at /manage/account. Users may be affected and notice a 500 error when accessing the Account Management page. This can happen when attempting to view or manage your current Billing information. This appears to be caused by an upstream provider that we integrate with being down. We're investigating for a solution and awaiting a resolution on their end. We will provide an update as soon as possible.
The issue is resolved and all pages now load successfully.
We are aware that users experienced an outage on the platform from 8:00 PM to 10:00 PM Eastern (5:00 PM – 7:00 PM PST). During this time, various disruptions were reported across different areas of the platform. Our engineers have identified the underlying issue, implemented a fix, and the platform is now fully operational. Our development team is actively reviewing the incident to ensure all systems are functioning as expected and to understand the full scope of any potential impact during this window. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding. Once our development team has completed a thorough analysis and assessed the full impact, we will share an update with you.
We are aware that users experienced an outage on the platform from approximately 5:00 PM - 6:00 PM Pacific time on March 19, 2026. During this time, various disruptions were reported across different areas of the platform. Our engineers have identified the underlying issue and implemented a fix yesterday. The platform is now fully operational. Through investigation of the outage window, the following customer impacts were identified: - Some users may have encountered intermittent 503 errors during the outage window. - Some notifications may have been sent to incorrect users. - Some purchases may not be fully reflected in the platform. In certain cases, site owners may not see the user in their account, may not find the associated enrolment record, or may not see the purchase in Thinkific—even though it appears in Stripe or Thinkific Payments. - In some cases, new users may not have been created if it was their first time purchasing a product. - Students who progressed through a course during that period and completed it may not see their progress accurately reflected. - Some site page updates made are not persisting or reflecting the latest changes. - Edits made to a few community posts during the outage were not reflected. Note that Analytics data was briefly delayed but is fully updated since 1:00 PM Pacific time today. We are actively working on resolving any purchase data and enrolment issues and are prioritizing any affected cases. If you need assistance with a student payment made through Thinkific Payments during the outage window that you cannot access via the admin dashboard, please reach out to our support team at [email protected]. We will continue to provide updates as we complete our investigation, data fixes and remediation efforts.
Our engineers are continuing to work on backfilling and correcting impacted data related to purchases, enrollments, and course progress from the outage window. This process is ongoing, and we are carefully validating records to ensure accuracy and completeness. The platform remains fully operational. We appreciate your patience as we complete these remediation efforts and will provide further updates as progress continues.
We have finished backfilling the majority of the missing data identified in our investigations. Any missing orders, purchases, enrollments, user access or course completion should now be restored. In the unique chance that any lingering discrepancies are identified, please reach out to our Support Team and we will work to have this corrected for you. The platform continues to be fully operational. Thank you for your patience as we near the final stages of this incident.
The data backfill is now complete and systems are stable. We are reaching out to all impacted customers individually with specific next steps. We sincerely appreciate your patience while our team worked through this.
This incident has been resolved. After a database upgrade, part of the Thinkific app kept connecting to the old database, causing freezes and crashes between 5–6 PM PST, until it was resolved. Following the incident, our engineering team carefully reviewed all affected areas. This process took additional time to ensure accuracy, thorough validation, and to prevent any further issues. We’re happy to confirm that the review is now complete and the disruption is now marked as fully resolved. Thank you for your patience and partnership.
We are currently experiencing an issue where access based Community enrollments e.g. Course/Bundle/Group are being inappropriately applied to all access at the corresponding level e.g. Communities based on Course enrollments are being added for all Course enrollments. Our developers are working on identifying the issue as priority to correct this behaviour
We are currently experiencing an issue where access based Community enrollments e.g. Course/Bundle/Group are being inappropriately applied to all access at the corresponding level e.g. Communities based on Course enrollments are being added for all Course enrollments. Our developers identified the issue and are preparing a fix as priority.
A fix has been implemented to resolve the issue and ensure future Community enrollments are applied as expected! Our developers are working on resolving and syncing the correct access with all impacted students during the time of the issue.
Our developers have corrected Community access to be correctly assigned based on a students Course or Group. Site admins will see the Community enrollments in the impacted students Enrollments tab but they will be expired and not accessible to the students. Please Note: Any manual enrollment outside expiring incorrect access by Site Admins from the 17th of December will lose access to the manually assigned Community and need to be reassigned.
We are currently experiencing a service disruption with our student dashboard for customers using the Resource Library app. Users may be affected and notice their courses are not displaying on the dashboard. We're investigating the cause and will provide an update as soon as possible. Our engineers have identified the problem and are currently working to fix it.
This incident has been resolved.
We are currently experiencing a service disruption with our notifications not sending out or being displayed to users in the notification panel. Users will notice that notifications are not displaying in the Thinkific app. We're investigating the cause and will provide an update as soon as possible. Our engineers have identified the problem and are currently working to fix it.
We identified and fixed the issue with the notifications. All notifications are back and running.
Our third-party provider Cloudflare had an incident causing some pages to be inaccessible with an error Please unblock challenges.cloudflare.com to proceed. They just implemented a fix, but they are continuing to monitor this.
Cloudflare confirmed that its services are currently operating normally. No further errors should appear when trying to access pages.
We are currently experiencing a service disruption with our Courses, Communities, Bundles and memberships pages. Also, users will see a blank page if they try to log in via Thinkific.com Users may be affected and notice a blank page when attempting to access any of the aforementioned pages. Our engineers have identified the problem and are currently working to fix it.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We're always busy making your Thinkific site even better! As part of important and pressing updates to improve our systems, we're currently performing maintenance on APIs, which can slightly impact your Settings page (/manage/settings). Everything else in your account will continue to work as normal. We expect this maintenance to be completed shortly, and we'll notify you as soon as it's completed. Thanks for your patience while we make a few improvements behind the scenes!
This incident has been resolved.
Video upload processing time is still affected by the Amazon Web Services outage. Videos will upload, but the preview will be stuck on 'Uploading...' longer than expected until the underlying outage is fully resolved. Our engineers are continuing to monitor the progress
Thinkific App experienced an issue where video upload experienced delays. This was due to the widespread Amazon Web Services outage that impacted our video third party provider. Everything is functioning as expected now. We appreciate your patience while we sorted this out and apologize for any interruption to your day.
Thinkific is currently experiencing delays in several of our services including fulfilling student orders and sending student notificaitons. Our engineers have identified the problem being due to disruptions with Amazon Web Services (https://health.aws.amazon.com/health/status) and are currently reviewing the situation.
We are observing recovery across most of the affected services. Videos are uploading and processing, Orders are being fulfilled and notifications are being sent out. We will continue to monitor the situation closely to confirm a full resolution.
The challenges affecting our platform have now been resolved. Orders are processing correctly, videos are uploading successfully, and notifications are sending as expected. Thank you for your patience.
One of our third-party payment providers PayPal, is currently experiencing an outage. As a result, users who attempt to purchase a product on our Thinkific platform using PayPal will be unable to complete such a purchase using that method. We recommend using another payment option in the meantime. For more updates on the PayPal outage, please see https://www.paypal-status.com/product/production We will keep you updated once their incident has been resolved.
This incident has been resolved.
Our developers quickly identified an issue causing some delays, mainly on notifications, order processing, and email marketing flow. Our engineers have identified the problem and are currently implementing a solution. Everything should be back to normal soon!
We are continuing to work on a fix for this issue.
Our engineers have identified the problem and are currently implementing a solution. Any orders that experienced delays have now been successfully completed.
Services are fully back online. All delayed orders have been successfully completed, and no orders remain stuck in processing. Notifications and email marketing flows are also operating normally, without delays or errors.
We’ve identified an intermittent issue affecting the Thinkific app, resulting in 503 Nginx errors for some users beginning Friday evening, August 29th. While the issue was initially sporadic, its impact has increased intermittently over time. After extensive investigation, we’ve identified the root cause and are actively working on a solution.
We have implemented some changes to help address this issue and are monitoring closely.
Beginning Friday evening August 29, some users experienced 503 Nginx errors when accessing some Thinkific sites. We have implemented some changes, and users should be able to visit those sites without any errors. Everything is functioning as normal now. We appreciate your patience while we sorted this out and apologize for any interruption to your day.
Some users may experience intermittent issues uploading different files in various parts of the Thinkific application. We have identified the issue and it relates to a third-party vendor we use to manage uploads, who is currently experiencing degraded performance and intermittent issues in this area. We will monitor the issue and update once it has been resolved on their end.
We’re happy to let you know that the file upload issue has now been fully resolved. Our third-party vendor, Filestack, has restored service, and uploads across the Thinkific platform should be working as expected. Thank you for your patience while this was being addressed. If you continue to experience any issues, please don’t hesitate to reach out.
Thinkific had a brief period of downtime, but we have identified and resolved the issue. On June 16th, 2025 at ~9:20am PST an issue was identified that impacted our site's accessibility, resulting in 500 errors displaying on most Thinkific admin pages. Developers identified the cause and resolved at ~ 9:50am PST, June 16th, 2025. The admin dashboard should now be accessible again. However, tables in the admin such as orders, users etc. may show blank or limited results, our developers are currently working to address this and they will be available shortly. We apologize for any inconvenience caused, and thank you for your patience! We are monitoring the results and will keep you updated here.
We are continuing to monitor for any further issues.
You might still notice that some data in the admin (like Orders, Users, discussions) appear blank or show limited results. Please rest assured—we’re actively working to restore all data and expect full visibility to return soon. Thank you for your patience!
You might still notice that some data in the admin (like Orders, Users, Discussions, Posts) appear blank or show limited results. Additionally, the public API / GraphQL is also being impacted. Some GraphQL types are affected, specifically product, course content, users, and bundles. Please rest assured—we’re actively working to restore all data and expect full visibility to return soon. Thank you for your patience!
Our team is actively working to restore dashboard data, including Users, Analytics, and Products. Rest assured, no data has been lost. Core features like sign-in, checkout, course access, and email remain fully functional. Thanks for your patience. We will keep you informed periodically until the issue is resolved.
Our team is actively working to restore dashboard data, including, but not limited to, Users, Analytics, Payouts, Orders, Transactions, and Products tables. The Leads table now displays all your relevant data. We continue working through any affected tables and will keep you informed of any progress.
Our team is actively working to restore dashboard data, including, but not limited to, Users, Analytics, Payouts, Orders, Transactions, and Products tables. The Users, Orders, Transactions and Leads tables now display all your relevant data. We continue working through any affected tables and will keep you informed of any progress.
Our team is actively working to restore the final elements of dashboard data, the Payouts table. The Users, Orders, Transactions, Leads and all other tables now display all your relevant data. We continue working through any affected tables and will keep you informed of any progress.
Thinkific experienced a period of downtime. The 500 errors were resolved shortly after the incident began, and all reports and data in admin tables have now also been fully reinstated. Everything is back to normal. We appreciate your patience and apologize for any inconvenience caused!
The www.thinkific.com web page and Thinkific Analytics are temporarily down due to an outage with a third-party provider. We will continue to provide updates as they become available. We appreciate your patience and apologize for any interruption to your day this may have caused.
We are continuing to monitor the incident from our third-party provider.
Our www.thinkific.com web page has been recovered. We are continuing to monitor Thinkific Analytics and provide updates as they become available.
Our www.thinkific.com web page and Thinkific Analytics have been recovered. We are monitoring their performance.
On Thursday, June 12th, 2025, our www.thinkific.com web page and Thinkific Analytics were down due to an outage with a third-party provider. Now that the incident with the third-party provider has been resolved, our www.thinkific.com web page and Thinkific Analytics have been recovered. Everything is functioning as normal now. We appreciate your patience while we sorted this out and apologize for any interruption to your day.
Thinkific is a little slow in serving some requests at the moment. Our engineers are aware of the problem and are investigating it. We have identified that creating new email marketing workflows and new multimedia lessons are currently impacted. We will update you on our progress.
The issue has been identified and a fix is being implemented.
Our team has identified the root cause of this issue and implemented a fix. We are monitoring the results.
On Thursday, February 13, 2025 around 11 AM PST, the Thinkific App experienced an issue where users are not able to create email marketing flow and upload files to multimedia lessons. We deployed a fix, and users should now be able to use these two features now. We appreciate your patience while we sort this out and apologize for any interruption to your day.