Ιστορικό διακοπών του Vitalsource

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Instructure has confirmed a security Incident on their systems. Although VitalSource has not been impacted, we are monitoring our integrations with them closely and assisting Instructure where feasible. For more information, go to: https://status.instructure.com.

This incident has been resolved.

We are currently investigating this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are aware of an issue affecting the MBS/Verba integration that may impact course material shopping for students at MBS-connected institutions. Additionally, students with recent enrollment changes (new enrollments or newly added sections) may experience access delays. Students with existing enrollments are unaffected. This issue originates with MBS and is currently under investigation by their team. VitalSource systems are fully operational. We are in direct contact with MBS and are actively monitoring. We will provide updates as the situation develops.

This incident has been resolved.

We are investigating an issue affecting checkout on our store platform.

We are continuing to investigate this issue.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved. A failure in one of our underlying services caused this disruption, but we have successfully restored service.

We are investigating an issue impacting multiple applications across our systems. The issue appears to be with one of our providers Cloudflare: https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q

We have confirmed that this is an issue with one of our service providers.

We're seeing our services come back online. Cloudflare has confirmed that they have put a fix in place. We are monitoring as our service is restored.

This incident has been resolved.

We are currently experiencing intermittent availability issues across VitalSource services due to an ongoing incident with our upstream provider, Cloudflare. While Cloudflare updates indicate a fix has been implemented, we are continuing to observe impact on our platforms. We are actively monitoring the situation and Cloudflare's official status updates here: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

Cloudflare has reported that its services are currently operating normally. They are no longer observing elevated errors or latency across the Cloudflare network.

We are investigating an issue impacting multiple applications.

We are continuing to investigate this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are investigating an issue impacting Bookshelf Online.

Bookshelf is back online, and we are monitoring its impact.

This incident has been resolved.

Bookshelf Online experienced a complete service outage this morning due to processing issues with our Manage API. The incident was triggered when our system encountered difficulties handling a large batch of asset updates. While our platform has successfully processed similar volumes in the past, this particular batch appears to have contained edge cases or problematic assets that degraded our API's processing capability. This degradation cascaded through our system, ultimately rendering Bookshelf completely unavailable to users. Our engineering team quickly identified the contributing factors and implemented emergency mitigation measures, including temporarily blocking the problematic API endpoint. We have conducted an investigation and implemented permanent safeguards, including proper rate limiting for our asset update API and enhanced data validation processes. Our team is also reviewing whether any data reprocessing is needed to ensure complete data integrity. Service is fully operational, and we're implementing measures to prevent similar incidents in the future.

We are currently investigating this issue.

We have made some changes that have improved our performance and are monitoring closely for any other issues.

We are continuing to work on this issue. The Manage Platform UI is offline for maintenance.

We have been experiencing an intermittent service degradation affecting VitalSource systems. A subset of users and API integrations may encounter slow performance or error messages, while others remain unaffected. Our engineering teams are actively investigating and working on remediation. We will provide the next update as soon as more information is available.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for this issue.

This incident has been resolved.

Today, we experienced intermittent service interruption across VitalSource systems. During this incident, users and API integrations encountered slow performance, error messages, and intermittent access issues. The cause was due to significant request queuing in our core API infrastructure. This request queuing caused latency to some of our critical API endpoints, and this latency was then felt across several of our end-user-facing applications as well as the APIs that power our partner applications.  Our engineering team resolved the request queuing issue by adjusting database configurations and Kubernetes cluster settings. This added additional capacity, and we were able to return to normal operations. All systems are now operating normally. Our engineering team's highest priority is to understand exactly why we saw severe request queuing, and we will continue to monitor performance closely.

Between 11:15 and 11:50 am ET on August 19, our Launch service experienced degraded performance due to excessive database load from background job activity, which our teams quickly identified and resolved by isolating the problematic processes.

We are currently investigating this issue.

This incident has been resolved.

We are investigating this issue, early indicators are that this is related to broad Google Cloud Issues

It appears Google Cloud has stablilized issues, we have recovered, we are monitoring for any lingering issues.

We are continuing to monitor for any further issues.

This incident has been resolved.

Google Cloud has identified the root cause of the incident that affected VitalSource services, along with other major parts of the internet. We are continuing to monitor the situation and will provide updates as needed. Details here: [https://status.cloud.google.com/incidents/8cY8jdUpEGGbsSMSQk7J](https://status.cloud.google.com/incidents/8cY8jdUpEGGbsSMSQk7J)

We are currently investigating this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

The VitalSource Analyze applications are unavailable due to ongoing major disruptions from our upstream cloud providers.

Analyze has recovered. We are monitoring.

This incident has been resolved.

We are currently investigating an issue impacting multiple systems.

The disruption appears to be related to widespread issues with Google Cloud Provider.

We are continuing to investigate this issue.

Our systems have started recovering. We will continue to monitor.

All systems are now operational. Today's outage was caused by major disruptions from our upstream cloud providers, which have since been resolved. We are monitoring our services closely to ensure stability.

We are investigating an issue impacting Bookshelf Explore.

Bookshelf Explore has recovered. We are monitoring.

This incident has been resolved.

We are investigating an issue impacting Bookshelf Online

Bookshelf Online is operational, we are monitoring.

This incident has been resolved.

We are currently investigating an issue impacting multiple applications.

We are continuing to investigate this issue.

We experienced a service disruption due to a Google Cloud networking issue. Systems have recovered and are now operational. We continue to monitor the situation.

All systems are operational.