Ιστορικό διακοπών του Vonage Business

1. 23 Οκτωβρίου 2026 στις 8:19 μ.μ. UTCinvestigating

   Γνωρίζουμε θέματα που μπορεί να έχουν αντίκτυπο στην ολοκλήρωση των εισερχόμενων κλήσεων σε συγκεκριμένες περιοχές σε όλο τον Καναδά λόγω διακοπής λειτουργίας από τρίτους. Θα παρέχουμε περαιτέρω ενημερώσεις εντός 4 ωρών. Σας ευχαριστώ για την υπομονή και την κατανόησή σας. Εάν έχετε οποιεσδήποτε ερωτήσεις, παρακαλούμε επικοινωνήστε με το https://www.vonage.com/support Επιπτώσεις: Νέα Γη - Του Αγίου Ιωάννη. Νήσος Πρίγκιπας Εδουάρδος - Σάρλοτ Τάουν. Νέα Σκωτία - Νέα Γλασκώβη - Γιαρμουθ. Νέο Brunswick - Φρέντερικτον. - Σεντ Τζον. - Μπάτχερστ. - Έντμουντστον. - Μιραμίτσι. - Μόνκτον

2. 23 Οκτωβρίου 2026 στις 10:11 μ.μ. UTCmonitoring

   Σας ευχαριστούμε για την υπομονή σας μετά από την έξοδο του τρίτου φορέα μας σήμερα, η οποία μπορεί να έχει επηρεάσει εισερχόμενες κλήσεις σας για να επιλέξετε περιοχές στον Καναδά. Το τρίτο μέρος μας έχει εντοπίσει το ζήτημα και έχει εφαρμόσει αρχικά μετριασμούς, και συνεχίζει να αναφέρει πρώιμα σημάδια ανάκαμψης σε επηρεαζόμενες υπηρεσίες. Παραμένουμε αρραβωνιασμένοι μαζί τους καθώς η ανάρρωση συνεχίζεται. Εάν έχετε οποιεσδήποτε ερωτήσεις, παρακαλούμε επικοινωνήστε με το https://www.vonage.com/support/

3. 24 Οκτωβρίου 2026 στις 5:31 μ.μ. UTCresolved

   Οι υπηρεσίες Vonage αποκαταστάθηκαν πλήρως μετά τη χθεσινή διακοπή υπηρεσίας που αναφέρθηκε από το τρίτο μέρος μας, η οποία ξεκίνησε στις 2023-10-24 04:33 UTC. Η πλήρης επίλυση του περιστατικού επιβεβαιώθηκε από το τρίτο μέρος με ισχύ 2023-10-23 21:59 UTC. Σας ευχαριστούμε για την υπομονή και την κατανόησή σας, καθώς συνεργαστήκαμε με το τρίτο μέρος μας για την αποκατάσταση των υπηρεσιών το συντομότερο δυνατόν. Εάν έχετε οποιεσδήποτε ερωτήσεις, παρακαλούμε επικοινωνήστε με το https://www.vonage.com/support/

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 5 Οκτωβρίου 2026 στις 8:07 μ.μ. UTCinvestigating

   Γνωρίζουμε ένα θέμα που μπορεί να επηρεάζει τις ειδοποιήσεις Vonage Mobile App. Προσπαθούμε να επιλύσουμε το ζήτημα το συντομότερο δυνατόν. Θα παρέχουμε περαιτέρω ενημερώσεις μέσα στην επόμενη ώρα. Σας ευχαριστώ για την υπομονή και την κατανόηση σας. Εάν έχετε οποιεσδήποτε ερωτήσεις, παρακαλούμε επικοινωνήστε με το https://www.vonage.com/support/

2. 5 Οκτωβρίου 2026 στις 8:57 μ.μ. UTCidentified

   Έχουμε εντοπίσει το θέμα που μπορεί να επηρεάζει τις ειδοποιήσεις Vonage Mobile App και να δει πρώιμα σημάδια ανάκαμψης. Θα συνεχίσουμε να παρέχουμε περαιτέρω ενημερώσεις εδώ μέσα σε 2 ώρες και μέχρι να αποκατασταθεί η πλήρης υπηρεσία. Σας ευχαριστώ για την υπομονή και την κατανόηση σας. Εάν έχετε οποιεσδήποτε ερωτήσεις, παρακαλούμε επικοινωνήστε με το https://www.vonage.com/support/

3. 5 Οκτωβρίου 2026 στις 11:40 μ.μ. UTCmonitoring

   Οι υπηρεσίες Vonage συνεχίζουν να παρουσιάζουν σημάδια ανάκαμψης μετά τη σημερινή διακοπή με ειδοποιήσεις Vonage Mobile App. Θα συνεχίσουμε να παρέχουμε περαιτέρω ενημερώσεις μέχρι τις 8πμ EST και μέχρι να αποκατασταθεί η πλήρης υπηρεσία. Σας ευχαριστούμε για την υπομονή και την κατανόησή σας καθώς εργαζόμαστε για την αποκατάσταση των υπηρεσιών το συντομότερο δυνατόν. Εάν έχετε οποιεσδήποτε ερωτήσεις, παρακαλούμε επικοινωνήστε με το https://www.vonage.com/support/

4. 6 Οκτωβρίου 2026 στις 1:55 μ.μ. UTCresolved

   Οι υπηρεσίες Vonage έχουν αποκατασταθεί πλήρως μετά τη διακοπή της υπηρεσίας με τις ειδοποιήσεις Vonage Mobile App. Σας ευχαριστούμε για την υπομονή και την κατανόησή σας καθώς εργαστήκαμε για την αποκατάσταση των υπηρεσιών το συντομότερο δυνατόν. Εάν έχετε οποιεσδήποτε ερωτήσεις, παρακαλούμε επικοινωνήστε με το https://www.vonage.com/support/

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 3 Σεπτεμβρίου 2026 στις 6:32 μ.μ. UTCinvestigating

   Γνωρίζουμε θέματα που μπορεί να επηρεάζουν τις τροποποιήσεις χαρακτηριστικών του λογαριασμού. Προσπαθούμε να επιλύσουμε το ζήτημα το συντομότερο δυνατόν. Θα παρέχουμε περαιτέρω ενημερώσεις μέσα στην επόμενη ώρα. Σας ευχαριστώ για την υπομονή και την κατανόησή σας. Εάν έχετε οποιεσδήποτε ερωτήσεις, παρακαλούμε επικοινωνήστε με το https://www.vonage.com/support/

2. 3 Σεπτεμβρίου 2026 στις 6:40 μ.μ. UTCinvestigating

   Συνεχίζουμε να ερευνούμε αυτό το ζήτημα.

3. 3 Σεπτεμβρίου 2026 στις 6:45 μ.μ. UTCidentified

   Εντοπίσαμε το ζήτημα που μπορεί να έχει επιπτώσεις στις τροποποιήσεις χαρακτηριστικών του λογαριασμού και στις εφαρμοσμένες αρχικές μετριασμοί. Θα συνεχίσουμε να παρέχουμε περαιτέρω ενημερώσεις εντός της επόμενης ώρας και μέχρι να αποκατασταθεί η πλήρης υπηρεσία. Σας ευχαριστώ για την υπομονή και την κατανόηση σας. Εάν έχετε οποιεσδήποτε ερωτήσεις, παρακαλούμε επικοινωνήστε με το https://www.vonage.com/support/

4. 3 Σεπτεμβρίου 2026 στις 6:59 μ.μ. UTCmonitoring

   Οι υπηρεσίες Vonage συνεχίζουν να παρουσιάζουν σημάδια ανάκαμψης μετά τις σημερινές τροποποιήσεις χαρακτηριστικών λογαριασμού που επηρεάζουν τη διακοπή. Θα συνεχίσουμε να παρέχουμε περαιτέρω ενημερώσεις εδώ μέσα στην επόμενη ώρα και μέχρι να αποκατασταθεί η πλήρης υπηρεσία. Σας ευχαριστούμε για την υπομονή και την κατανόησή σας καθώς εργαζόμαστε για την αποκατάσταση των υπηρεσιών το συντομότερο δυνατόν. Εάν έχετε οποιεσδήποτε ερωτήσεις, παρακαλούμε επικοινωνήστε με το https://www.vonage.com/support/

5. 3 Σεπτεμβρίου 2026 στις 7:46 μ.μ. UTCresolved

   Οι υπηρεσίες Vonage έχουν αποκατασταθεί πλήρως μετά τη διακοπή της σημερινής υπηρεσίας. Η πλήρης ανάλυση έχει επιβεβαιωθεί αποτελεσματική 2026-09-03 18:45 UTC. Σας ευχαριστούμε για την υπομονή και την κατανόησή σας καθώς εργαστήκαμε για την αποκατάσταση των υπηρεσιών το συντομότερο δυνατόν. Εάν έχετε οποιεσδήποτε ερωτήσεις, παρακαλούμε επικοινωνήστε με το https://www.vonage.com/support/

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 8 Ιουλίου 2026 στις 6:58 μ.μ. UTCinvestigating

   Γνωρίζουμε θέματα που μπορεί να επηρεάζουν τις Μεταγραφές του Τηλεφωνητή σας. Προσπαθούμε να επιλύσουμε το ζήτημα το συντομότερο δυνατόν. Θα παρέχουμε περαιτέρω ενημερώσεις μέσα στις επόμενες δύο ώρες. Σας ευχαριστώ για την υπομονή και την κατανόηση σας. Εάν έχετε οποιεσδήποτε ερωτήσεις, παρακαλούμε επικοινωνήστε με το https://www.vonage.com/support/

2. 8 Ιουλίου 2026 στις 7:58 μ.μ. UTCinvestigating

   Εργαζόμαστε για να επιλύσουμε το ζήτημα που μπορεί να επηρεάζει τις Μεταγραφές του Τηλεφωνητή σας. Θα συνεχίσουμε να παρέχουμε περαιτέρω ενημερώσεις εδώ. Σας ευχαριστώ για την υπομονή και την κατανόησή σας. Εάν έχετε οποιεσδήποτε ερωτήσεις, παρακαλούμε επικοινωνήστε με το https://www.vonage.com/support/

3. 9 Ιουλίου 2026 στις 1:34 μ.μ. UTCmonitoring

   Έχουμε εντοπίσει το θέμα που επηρεάζει τις υπηρεσίες Voicemail σας Μεταγραφή και βλέπουμε πρώιμα σημάδια ανάκαμψης. Σας ευχαριστώ για την υπομονή και την κατανόηση σας. Εάν έχετε οποιεσδήποτε ερωτήσεις ή το ζήτημα εξακολουθεί να είναι, παρακαλούμε επικοινωνήστε με το https://www.vonage.com/ support/

4. 9 Ιουλίου 2026 στις 10:08 μ.μ. UTCresolved

   Οι υπηρεσίες Vonage έχουν αποκατασταθεί πλήρως μετά το θέμα που επηρεάζει Voicemail Transcription. Εκτιμούμε την υπομονή και την κατανόησή σας ενώ εργαστήκαμε για να το επιλύσουμε το συντομότερο δυνατόν. Εάν έχετε περισσότερες ερωτήσεις ή ανησυχίες, παρακαλώ μην διστάσετε να επικοινωνήσετε με την ομάδα υποστήριξης μας στο vonage.com/ support.

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 5 Ιουλίου 2026 στις 3:49 μ.μ. UTCinvestigating

   We are aware of issues that may be impacting your ability to access the API Manager website at https://apimanager.uc.vonage.com. We are working to resolve the issue as soon as possible. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/.

2. 5 Ιουλίου 2026 στις 4:25 μ.μ. UTCidentified

   We are working to resolve the issue that may be impacting your ability to access the API Manager website at https://apimanager.uc.vonage.com. We'll continue to provide further updates here. Thank you for your patience and understanding. If you have any questions, please contact Vonage Support https://www.vonage.com/support/

3. 5 Ιουλίου 2026 στις 4:52 μ.μ. UTCmonitoring

   Vonage services continue to show signs of recovery following today's interruption in the ability to access the API Manager website at https://apimanager.uc.vonage.com. Please retest and if you have any questions, please contact Vonage Support.

4. 5 Ιουλίου 2026 στις 5:59 μ.μ. UTCresolved

   Vonage services have been fully restored following today’s service interruption of the API Manager website at https://apimanager.uc.vonage.com. Full resolution has been confirmed. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions please contact Vonage Support.

1. 30 Ιουνίου 2026 στις 12:18 μ.μ. UTCresolved

   Last week, a service update was applied that inadvertently caused inbound failures for Short Codes, One Time Passwords (OTP) and Multi-Factor Authentication (MFA). The update has since been rolled back, and service has been fully restored. We will follow up with more information on future service changes, so that any impact is communicated in advance. We apologize for any inconvenience this may have caused. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/]

1. 3 Ιουνίου 2026 στις 6:39 μ.μ. UTCidentified

   We are aware of issues that may be impacting order and payment processing for VBC. We are working to resolve the issue as soon as possible. We’ll provide further updates within the next hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 3 Ιουνίου 2026 στις 8:21 μ.μ. UTCmonitoring

   Vonage services continue to show signs of recovery following today's interruption impacting order and payment processing for VBC. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact [api.support.vonage.com OR https://www.vonage.com/support/]

3. 4 Ιουνίου 2026 στις 1:04 μ.μ. UTCresolved

   Vonage services have been fully restored following yesterday’s service outage regarding order and payment processing for VBC. Full resolution has been confirmed effective. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 3 Ιουνίου 2026 στις 4:09 μ.μ. UTCinvestigating

   Some Vonage Business customers may be experiencing intermittent issues receiving calls. Our engineers are working to quickly resolve the issue. Inbound calls to Canada in the locations of Stoney Point (ON), Windsor(ON), Wheatley(ON), Chatham(ON), Tecumseh(ON), Kingsville(ON) and Leamington(ON) areas may be affected.

2. 3 Ιουνίου 2026 στις 6:02 μ.μ. UTCidentified

   Following an outage reported by our third party carrier, we are monitoring the impact to some Vonage services, which may have impacted inbound calls to certain Candian numbers. We are working closely with our third party carrier as they work to resolve the issue. We'll continue to provide further updates within the next hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

3. 3 Ιουνίου 2026 στις 7:20 μ.μ. UTCidentified

   Following an outage reported by our third party carrier, we are monitoring the impact to some Vonage services, which may have impacted inbound calls to certain Candian numbers in the areas below: Stoney Point (ON) Windsor(ON) Wheatley(ON) Chatham(ON) Tecumseh(ON) Kingsville(ON) Leamington(ON) We are working closely with our third party carrier as they work to resolve the issue. We'll continue to provide further updates. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

4. 3 Ιουνίου 2026 στις 8:24 μ.μ. UTCmonitoring

   Thank you for your patience following our third party carrier outage earlier today which may have impacted your inbound calls to Canada in the locations of Stoney Point (ON), Windsor(ON), Wheatley(ON), Chatham(ON), Tecumseh(ON), Kingsville(ON) and Leamington(ON) areas may be affected. Our third party has identified the issue and applied initial mitigations, and continues to report early signs of recovery across affected services. We remain engaged with them as recovery continues. If you have any questions, please contact https://www.vonage.com/support/

5. 4 Ιουνίου 2026 στις 1:03 μ.μ. UTCresolved

   Vonage services have been fully restored following yesterday’s service outage reported by our third party. The full resolution of the incident has been confirmed by our third party effectively. You will receive a formal RFO. Thank you for your patience and understanding as we worked with our third party to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

1. 20 Απριλίου 2026 στις 3:27 μ.μ. UTCinvestigating

   We are aware of issues that may be impacting your ability to log into Vonage service. Our engineers are working to resolve the issue as soon as possible. We’ll provide further updates within the next hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. 20 Απριλίου 2026 στις 3:46 μ.μ. UTCidentified

   We have identified the issue that may be impacting your ability to log into a subset of Vonage services and have applied initial mitigations. We will continue to provide further updates within the next hour and until full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

3. 20 Απριλίου 2026 στις 5:07 μ.μ. UTCresolved

   Vonage services have been fully restored following today's service interruption affecting login access for a subset of users. Full resolution has been confirmed effective 2026-04-20 15:59 UTC. A formal RFO will be sent for this service issue. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support

1. 16 Απριλίου 2026 στις 12:56 μ.μ. UTCinvestigating

   We are aware of issues that may be impacting your ability to log into the Admin Portal. Our engineers are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact Vonage Support

2. 16 Απριλίου 2026 στις 1:19 μ.μ. UTCidentified

   We have identified the issue that may be impacting your ability to log into the Admin Portal and are seeing early signs of recovery. We'll continue to provide further updates here once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact Vonage Support

3. 16 Απριλίου 2026 στις 1:25 μ.μ. UTCidentified

   We are continuing to work on a fix for this issue.

4. 16 Απριλίου 2026 στις 1:32 μ.μ. UTCmonitoring

   Vonage services continue to show signs of recovery following today's interruption with logging into a subset of Vonage services. We'll continue to monitor our service levels until full service is restored. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support

5. 16 Απριλίου 2026 στις 3:09 μ.μ. UTCresolved

   Vonage services have been fully restored following today’s service interruption with logging into a subset of Vonage services. Full resolution has been confirmed effective 2026-04-16 13:14 UTC. A formal RFO will be sent for this service issue. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support

1. 15 Απριλίου 2026 στις 9:38 μ.μ. UTCinvestigating

   We are aware of issues that may be impacting your ability to transfer calls. Our engineers are working to resolve the issue as soon as possible. Thank you for your patience and understanding. If you have any questions, please contact Vonage Support

2. 15 Απριλίου 2026 στις 10:24 μ.μ. UTCmonitoring

   Initial mitigation measures have been taken and Vonage services continue to show signs of recovery following today's interruption in call park and call transferring services. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact Vonage Support

3. 15 Απριλίου 2026 στις 11:08 μ.μ. UTCmonitoring

   Vonage services continue to show signs of recovery following today's interruption with call transferring using the Call Park feature. We'll continue to monitor our service levels until full service is restored.

4. 16 Απριλίου 2026 στις 1:45 μ.μ. UTCresolved

   Vonage services have been fully restored following yesterday’s service call park and call transferring services. A formal RFO will be sent for this service issue. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact Vonage Support

1. 14 Απριλίου 2026 στις 7:02 μ.μ. UTCresolved

   We have identified an issue that impacted Inbound and Outbound Call Completion for a subset of customers. Vonage services have been fully restored. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact Vonage Support.

1. 31 Μαρτίου 2026 στις 11:14 μ.μ. UTCinvestigating

   We are aware of issues that may be impacting the order process of new accounts. Our engineers are working to resolve the issue as soon as possible. We’ll provide further updates within the next hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support.

2. 1 Απριλίου 2026 στις 12:52 π.μ. UTCinvestigating

   We are working to resolve the issue that may be impacting order processing of new accounts.  We will continue to provide further updates here and anticipate an update by 08:00 ET. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support

3. 1 Απριλίου 2026 στις 11:59 π.μ. UTCidentified

   We have identified the issue that may be impacting order processing of new accounts and have applied initial mitigations. We will continue to provide further updates within the next hour and until full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support

4. 1 Απριλίου 2026 στις 2:17 μ.μ. UTCresolved

   Vonage services have been fully restored following the issue impacting order processing of new accounts. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support

1. 21 Ιανουαρίου 2026 στις 3:19 μ.μ. UTCinvestigating

   We are aware of issues that may be impacting your SMS functionality. Our engineers are working to quickly resolve the issue. We’ll provide further updates within the hour. Thank you for your patience and understanding.

2. 21 Ιανουαρίου 2026 στις 4:18 μ.μ. UTCinvestigating

   Our engineering team is working to resolve the issue that may be impacting your SMS functionality. We'll continue to provide further updates here within the hour. Thank you for your patience and understanding.

3. 21 Ιανουαρίου 2026 στις 8:21 μ.μ. UTCinvestigating

   Our engineering team continues to work to resolve the issue that may be impacting your SMS functionality. We'll continue to provide further updates here within the hour. Thank you for your patience and understanding.

4. 21 Ιανουαρίου 2026 στις 9:23 μ.μ. UTCidentified

   Our engineering team has identified the issue that may be impacting your SMS functionality and is working on mitigating the issue. We will continue to provide further updates within the hour and until full service is restored. Thank you for your patience and understanding

5. 22 Ιανουαρίου 2026 στις 12:34 π.μ. UTCidentified

   Our engineering team has identified the issue that may be impacting your SMS functionality and has applied initial mitigations. We will continue to provide further updates within the hour and until full service is restored. Thank you for your patience and understanding.

6. 22 Ιανουαρίου 2026 στις 4:09 π.μ. UTCidentified

   Our engineering team has identified the issue that may be impacting your SMS service and is seeing early signs of recovery. We'll continue to provide further updates here within the hour and once full service is restored. Thank you for your patience and understanding.

7. 22 Ιανουαρίου 2026 στις 5:31 π.μ. UTCidentified

   Vonage services continue to show signs of recovery following the interruption in SMS Messages. We'll continue to provide further updates here within the hour and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible.

8. 22 Ιανουαρίου 2026 στις 7:19 π.μ. UTCidentified

   Vonage engineers have successfully implemented restorative actions, and SMS services are now showing signs of recovery. We are closely monitoring the progress and expect the data synchronization process to complete within the next few hours. We will share the next update by 5 am ET or sooner if there are any significant changes. Thank you for your patience and understanding as we work to restore services as quickly as possible.

9. 22 Ιανουαρίου 2026 στις 10:24 π.μ. UTCidentified

   Vonage engineers have successfully implemented restorative actions, and SMS services are continuing to show signs of recovery. We are closely monitoring the progress and expect the data synchronization process to complete within the next few hours. We'll continue to provide further updates here within the hour and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible.

10. 22 Ιανουαρίου 2026 στις 2:56 μ.μ. UTCidentified

    Vonage engineers have successfully implemented restorative actions, and SMS services are continuing to show signs of recovery. We continue to closely monitor the progress and expect the data synchronization process to complete soon. We'll continue to provide further updates here within the hour and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible.

11. 23 Ιανουαρίου 2026 στις 2:11 π.μ. UTCidentified

    Vonage engineers continue to observe SMS services recovering. We will continue to closely monitor the progress and expect the data synchronization process to complete soon. We'll continue to provide further updates here within the hour and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible.

12. 23 Ιανουαρίου 2026 στις 3:10 π.μ. UTCidentified

    Vonage engineers continue to observe SMS services recovering. We will continue to closely monitor the progress and expect the data synchronization process to complete soon. We'll continue to provide further updates here within the next few hours and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible.

13. 23 Ιανουαρίου 2026 στις 5:07 π.μ. UTCidentified

    Vonage engineers continue to observe SMS services recovering. We will continue to closely monitor the progress and expect the data synchronization process to complete soon. We'll continue to provide further updates here within the next hour and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible.

14. 23 Ιανουαρίου 2026 στις 6:13 π.μ. UTCmonitoring

    Vonage services are fully restored following the interruption in SMS services. Thank you for your patience and understanding as we worked to restore services.

15. 26 Ιανουαρίου 2026 στις 2:25 μ.μ. UTCresolved

    Vonage services are fully restored following the interruption in SMS services. Thank you for your patience and understanding as we worked to restore services.

1. 21 Ιανουαρίου 2026 στις 4:41 π.μ. UTCinvestigating

   We are currently investigating the issue.

2. 21 Ιανουαρίου 2026 στις 4:43 π.μ. UTCinvestigating

   - Unable to add/modify emergency locations to an account - applies to all accounts - Unable to add user to an extension or perform some config operations on an extension - applies to some accounts in which extensions do not have emergency locations

3. 21 Ιανουαρίου 2026 στις 5:21 μ.μ. UTCinvestigating

   Our engineering team continues to work to resolve the issue that may be impacting Emergency Services Management. We'll continue to provide further updates as progress is made. Thank you for your patience and understanding. Emergency services affected functions: - Unable to add/modify emergency locations to an account - Unable to add user to or modify an extension

4. 21 Ιανουαρίου 2026 στις 5:59 μ.μ. UTCidentified

   Our engineering team has identified the issue that may be impacting Emergency Services Management. We'll continue to provide further updates as progress is made. Thank you for your patience and understanding.

5. 21 Ιανουαρίου 2026 στις 7:14 μ.μ. UTCmonitoring

   The issue has been resolved for some Vonage Business customers. Please try again as you may no longer be impacted.

6. 22 Ιανουαρίου 2026 στις 3:27 μ.μ. UTCresolved

   This incident has been resolved.

1. 20 Οκτωβρίου 2025 στις 10:42 π.μ. UTCidentified

   Some Vonage Business customers may be experiencing issues accessing their online account at app.vonage.com. Our engineers are working to quickly resolve the issue.

2. 20 Οκτωβρίου 2025 στις 10:42 π.μ. UTCidentified

   We are continuing to work on a fix for this issue.

3. 20 Οκτωβρίου 2025 στις 11:35 π.μ. UTCmonitoring

   Following a service disruption reported by Amazon Web Services (AWS), we are monitoring the impact to some Vonage services, which may have affected your VBC service. AWS has applied initial mitigations and are reporting early signs of recovery. We are engaged with AWS as recovery continues. We will provide further updates as more information becomes available and once full service is restored. Thank you for your patience and understanding.

4. 20 Οκτωβρίου 2025 στις 12:14 μ.μ. UTCmonitoring

   We continue to see recovery following the Amazon Web Services (AWS) reported service disruption earlier today which may have impacted your VBC services. AWS has identified a potential root cause and applied initial mitigations, and are reporting early signs of recovery across affected services. We remain engaged with AWS as recovery continues. We’ll provide further updates as more information becomes available or once full service is restored. Thank you for your continued patience and understanding.

5. 20 Οκτωβρίου 2025 στις 1:13 μ.μ. UTCmonitoring

   We are continuing to monitor for any further issues.

6. 20 Οκτωβρίου 2025 στις 9:05 μ.μ. UTCmonitoring

   We continue to see recovery following the Amazon Web Services (AWS) reported service disruption earlier today which may have impacted your VBC services. AWS has identified a potential root cause and applied mitigations, and is reporting signs of recovery across affected services. We will provide further updates as more information becomes available and once full service is restored. Thank you for your continued patience and understanding.

7. 20 Οκτωβρίου 2025 στις 11:08 μ.μ. UTCmonitoring

   We continue to see recovery following the Amazon Web Services (AWS) reported service disruption earlier today which may have impacted your VBC services. AWS has identified a potential root cause and applied mitigations, and is reporting signs of recovery across affected services. We will provide further updates as more information becomes available and once AWS confirms full service is restored. Thank you for your continued patience and understanding.

8. 21 Οκτωβρίου 2025 στις 12:09 π.μ. UTCresolved

   Vonage services have been fully restored following today’s service disruption reported by AWS. Full resolution of the incident has been confirmed by AWS effective 6:53 pm ET. We thank you for your patience and understanding as we worked with AWS to restore services as quickly as possible.

1. 15 Οκτωβρίου 2025 στις 5:06 μ.μ. UTCinvestigating

   Customers may experience issues placing or receiving calls. Our engineers and support teams are dedicated to resolving the issue as soon as possible. Please stay tuned for further updates.

2. 15 Οκτωβρίου 2025 στις 5:06 μ.μ. UTCinvestigating

   We are continuing to investigate this issue.

3. 15 Οκτωβρίου 2025 στις 5:12 μ.μ. UTCidentified

   Our engineers and support teams have identified the problem and are currently repairing the technical issue. Please stay tuned for further updates.

4. 15 Οκτωβρίου 2025 στις 6:07 μ.μ. UTCidentified

   We are aware of an intermittent service disruption affecting inbound and outbound calling. Our engineers are actively working to resolve the issue as quickly as possible. We will share an update shortly when we have more information.

5. 15 Οκτωβρίου 2025 στις 7:03 μ.μ. UTCidentified

   Our Engineers are working to restore inbound and outbound calling services. We appreciate your continued patience as we work to resolve the issues affecting your service. We will post further updates as soon as they become available.

6. 15 Οκτωβρίου 2025 στις 8:07 μ.μ. UTCidentified

   Thank you for your patience as our engineers continue working to resolve the intermittent issues affecting inbound and outbound calls. Restoring normal service remains our highest priority. We will post further updates as soon as they become available.

7. 15 Οκτωβρίου 2025 στις 9:04 μ.μ. UTCidentified

   Thank you for your patience. Vonage engineers continue to work to resolve the intermittent issues affecting inbound and outbound calls. We will share updates as soon as they become available.

8. 15 Οκτωβρίου 2025 στις 10:50 μ.μ. UTCmonitoring

   Thank you for your patience as we worked to resolve the issue that may have affected your ability to make or receive calls today. Corrective actions have been implemented and services have been restored for all customers. We understand that consistent, reliable service is critical to your business and we apologize for this service interruption.

9. 16 Οκτωβρίου 2025 στις 12:01 μ.μ. UTCresolved

   This incident has been resolved.

1. 6 Οκτωβρίου 2025 στις 7:58 μ.μ. UTCinvestigating

   Some Vonage Business customers may be experiencing intermittent no audio issues wheh placing calls to 911. Our engineers are working to quickly resolve the issue.

2. 6 Οκτωβρίου 2025 στις 8:48 μ.μ. UTCidentified

   The issue has been identified and a fix is being implemented.

3. 6 Οκτωβρίου 2025 στις 10:21 μ.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 7 Οκτωβρίου 2025 στις 11:38 μ.μ. UTCresolved

   The intermittent no audio issue affecting 911 calls has been successfully resolved. Please contact us if you continue to experience any difficulties.

1. 11 Σεπτεμβρίου 2025 στις 2:41 μ.μ. UTCinvestigating

   Some Vonage Business customers may be experiencing intermittent issues receiving calls with new ported in number or change new number etc.. Our engineers are working to quickly resolve the issue.

2. 11 Σεπτεμβρίου 2025 στις 2:42 μ.μ. UTCidentified

   The issue has been identified and a fix is being implemented.

3. 11 Σεπτεμβρίου 2025 στις 2:44 μ.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 11 Σεπτεμβρίου 2025 στις 2:53 μ.μ. UTCresolved

   This incident has been resolved.

1. 5 Σεπτεμβρίου 2025 στις 9:38 μ.μ. UTCinvestigating

   Vonage is committed to transparency and keeping customers informed about developments that may impact their organizations. The week of August 25, 2025, Vonage, along with many other companies, was notified about a widespread security breach affecting Salesloft Drift customers. As a result of this incident, unauthorized users accessed the Salesforce customer relationship management (CRM) platform, which was integrated with Salesloft Drift. Upon learning of this incident, we disconnected Salesloft Drift, identified the impacted records, and began a detailed review to assess the scope of the data affected. Information that may be affected While this investigation is still ongoing, we have identified, to date, that the information exported by the unauthorized individuals during the incident included some customer contact information, account data, and text from certain customer support cases. What is being done We continue to conduct a thorough review of the exported data. If we determine any affected data requires notification, we will notify impacted customers. What customers should do As a precautionary measure, if you have provided credentials or other sensitive information to our customer support team, we strongly recommend that you change them immediately. Customer support Customers with questions should contact the Support Team.

2. 29 Οκτωβρίου 2025 στις 6:14 μ.μ. UTCresolved

   This incident has been resolved.