Ιστορικό διακοπών του Webdam

1. 14 Σεπτεμβρίου 2026 στις 4:20 μ.μ. UTCinvestigating

   Ερευνούμε ενεργά ένα περιστατικό που προκαλεί διαλείποντα 502 σφάλματα Bad Gateway, λανθάνουσα πλοήγηση, και καθυστερήσεις upload/download για τους χρήστες Webdam. Ενώ η ομάδα μηχανικών μας εργάζεται για να εντοπίσει τη βασική αιτία στην υποδομή του συστήματος υποστήριξης, οι χρήστες μπορούν να δοκιμάσουν να αναζωογονήσουν τη σελίδα τους ως προσωρινή εργασία. Θα παρέχουμε περαιτέρω ενημερώσεις καθώς θα γίνονται διαθέσιμες περισσότερες πληροφορίες.

2. 14 Σεπτεμβρίου 2026 στις 4:21 μ.μ. UTCinvestigating

   Συνεχίζουμε να ερευνούμε αυτό το ζήτημα.

3. 14 Σεπτεμβρίου 2026 στις 5:16 μ.μ. UTCidentified

   Το θέμα έχει εντοπιστεί και υλοποιείται μια λύση.

4. 14 Σεπτεμβρίου 2026 στις 7:33 μ.μ. UTCmonitoring

   Εφαρμόστηκε ένας καθορισμός και παρακολουθούμε τα αποτελέσματα.

5. 14 Σεπτεμβρίου 2026 στις 9:55 μ.μ. UTCresolved

   Το περιστατικό λύθηκε.

Αυτόματη μετάφραση από την επίσημη ενημέρωση του συμβάντος.

1. 16 Ιανουαρίου 2026 στις 11:07 μ.μ. UTCinvestigating

   We are currently experiencing issues with downloads. We are working hard on the solution of this problem and will keep you updated on the progress.

2. 16 Ιανουαρίου 2026 στις 11:50 μ.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 17 Ιανουαρίου 2026 στις 12:12 π.μ. UTCresolved

   This incident has been resolved.

1. 20 Οκτωβρίου 2025 στις 9:33 μ.μ. UTCinvestigating

   There are ongoing issues related to uploads and downloads due to the ongoing AWS incident. Assets may get stuck in processing when uploading and asset downloads may fail. We are working hard on the solution of this problem and will keep you updated on the progress.

2. 21 Οκτωβρίου 2025 στις 12:32 π.μ. UTCmonitoring

   The issue surrounding delays for uploading and downloading assets has been resolved. We will continue to monitor this situation. There are still ongoing issues related to displaying of thumbnails for certain customers due to the ongoing AWS incident. Our team is still looking into this with AWS at this time.

3. 21 Οκτωβρίου 2025 στις 5:57 μ.μ. UTCresolved

   This incident has been resolved.

1. 13 Αυγούστου 2025 στις 5:40 μ.μ. UTCinvestigating

   We are currently investigating reports that Webdam is not loading.

2. 13 Αυγούστου 2025 στις 6:25 μ.μ. UTCresolved

   A fix has been implemented, and we are monitoring the results.

1. 11 Απριλίου 2025 στις 3:52 μ.μ. UTCinvestigating

   We are currently investigating issues.

2. 11 Απριλίου 2025 στις 4:21 μ.μ. UTCidentified

   The issue has been identified, and we are working on a solution.

3. 11 Απριλίου 2025 στις 6:02 μ.μ. UTCidentified

   We are continuing to work on a fix for this issue.

4. 11 Απριλίου 2025 στις 8:29 μ.μ. UTCmonitoring

   A fix has been implemented, and we are monitoring the results.

5. 11 Απριλίου 2025 στις 11:01 μ.μ. UTCresolved

   The incident has been resolved.

1. 25 Φεβρουαρίου 2025 στις 9:13 μ.μ. UTCinvestigating

   We are investigating reports of delayed or not receiving email notifications.

2. 25 Φεβρουαρίου 2025 στις 10:37 μ.μ. UTCidentified

   The issue has been identified, and we are working on a solution.

3. 26 Φεβρουαρίου 2025 στις 4:36 μ.μ. UTCmonitoring

   A fix has been implemented, and we are monitoring the results of email deliveries.

4. 26 Φεβρουαρίου 2025 στις 8:00 μ.μ. UTCmonitoring

   We are continuing to monitor the email deliveries. However, if you feel like you are having issues, please get in touch with [email protected] for assistance.

5. 28 Φεβρουαρίου 2025 στις 12:21 π.μ. UTCmonitoring

   We have rolled out a fix to address email delivery issues. However, depending on your email security tools, our emails may still be blocked. We are actively working with our email vendor to resolve this at their level. If you're encountering any issues or need further assistance, please reach out to us at [email protected].

6. 1 Μαρτίου 2025 στις 12:58 π.μ. UTCmonitoring

   We have rolled out a fix to address email delivery. However, our emails may still be blocked depending on your email security tools. We are continuing to collaborate with our email vendor to address this issue at their level. If you encounter any issues or need further assistance, please get in touch with us at [email protected].

7. 3 Μαρτίου 2025 στις 8:48 μ.μ. UTCresolved

   This incident has been resolved. Email delivery is now functional.

1. 4 Νοεμβρίου 2024 στις 6:37 μ.μ. UTCinvestigating

   We are currently investigating this issue.

2. 4 Νοεμβρίου 2024 στις 7:41 μ.μ. UTCinvestigating

   We are continuing to investigate this issue.

3. 4 Νοεμβρίου 2024 στις 7:42 μ.μ. UTCidentified

   The issue has been identified, and a fix is being implemented.

4. 4 Νοεμβρίου 2024 στις 7:49 μ.μ. UTCmonitoring

   A fix has been implemented, and we are monitoring the results.

5. 4 Νοεμβρίου 2024 στις 8:56 μ.μ. UTCresolved

   The incident around assets stuck processing has been resolved.

1. 19 Σεπτεμβρίου 2024 στις 10:09 μ.μ. UTCinvestigating

   Brand Portal is accessible, but if users encounter an error, please have them refresh the page. We are currently investigating API errors connected with integration access.

2. 19 Σεπτεμβρίου 2024 στις 11:26 μ.μ. UTCidentified

   The issue for Brand Portal access has been identified, and a fix is being implemented.

3. 19 Σεπτεμβρίου 2024 στις 11:42 μ.μ. UTCmonitoring

   A fix has been implemented for BP access and API errors. We are monitoring the results.

4. 20 Σεπτεμβρίου 2024 στις 3:50 μ.μ. UTCidentified

   The team has identified issues with access to Brand Portal and integration, and a fix is being implemented.

5. 20 Σεπτεμβρίου 2024 στις 5:45 μ.μ. UTCidentified

   We are actively working on implementing a fix for all the affected servers.

6. 20 Σεπτεμβρίου 2024 στις 11:19 μ.μ. UTCmonitoring

   API is now operational; we're still addressing some intermittent timeouts with the BP (refreshing the page should resolve any ongoing issues).

7. 23 Σεπτεμβρίου 2024 στις 2:02 μ.μ. UTCmonitoring

   We are addressing some intermittent timeouts with the BP (refreshing the page should resolve any ongoing issues).

8. 23 Σεπτεμβρίου 2024 στις 4:58 μ.μ. UTCidentified

   We are addressing intermittent timeouts with the Brand Portal. But if users encounter an error, please have them refresh the page. We are currently investigating API errors.

9. 24 Σεπτεμβρίου 2024 στις 12:46 π.μ. UTCmonitoring

   A fix has been implemented, and we are monitoring the results.

10. 24 Σεπτεμβρίου 2024 στις 9:42 μ.μ. UTCmonitoring

    We are continuing to monitor the results of our fix. If you experience any errors, please contact Support.

11. 26 Σεπτεμβρίου 2024 στις 5:31 μ.μ. UTCidentified

    The team has identified issues and a fix is being implemented.

12. 26 Σεπτεμβρίου 2024 στις 8:57 μ.μ. UTCmonitoring

    A fix has been deployed to address the ongoing issues. We are currently monitoring the results to ensure stability. If you encounter any errors, please contact Support.

13. 26 Σεπτεμβρίου 2024 στις 8:57 μ.μ. UTCmonitoring

    We are continuing to monitor for any further issues.

14. 27 Σεπτεμβρίου 2024 στις 11:36 μ.μ. UTCmonitoring

    A fix has been deployed to address the ongoing issues. We are currently monitoring the results to ensure stability and have confirmed a reduction in errors. If you encounter an error logging in, please refresh your web browser. If an API call fails with a 5xx error, retrying the call should be successful.

15. 30 Σεπτεμβρίου 2024 στις 3:25 μ.μ. UTCinvestigating

    While a potential cause was previously identified, related problems persist. Our teams are actively working on further solutions and monitoring the situation closely. As a temporary workaround, refreshing the page or retrying the API call should resolve the issue. We will provide updates as new information becomes available.

16. 30 Σεπτεμβρίου 2024 στις 3:42 μ.μ. UTCidentified

    As a temporary workaround, refreshing the page or retrying the API call should resolve the issue. The team has identified issues and a fix is being implemented.

17. 1 Οκτωβρίου 2024 στις 11:19 μ.μ. UTCmonitoring

    The API is now operational, but you may still encounter some login/logout errors in BP/Core as the system works through the backlog. We are actively monitoring the situation to ensure everything stabilizes as quickly as possible.

18. 3 Οκτωβρίου 2024 στις 5:37 μ.μ. UTCinvestigating

    We are conducting further investigation into the BP/Core performance. While BP/Core is currently accessible, please refresh the page if users experience any errors. The API remains operational.

19. 3 Οκτωβρίου 2024 στις 8:34 μ.μ. UTCidentified

    The BP/Core issue has been identified and a fix is being implemented. The API remains operational.

20. 7 Οκτωβρίου 2024 στις 6:50 μ.μ. UTCinvestigating

    We are having issues with Single Sign-On (SSO) login and logout functionalities. Our engineering team is investigating the problem and working on a fix. In the meantime, you may try the following steps to mitigate the problem: - Refresh your page - Clear your cache and cookies - Use a different browser

21. 8 Οκτωβρίου 2024 στις 4:54 μ.μ. UTCidentified

    We have identified the issue, and we are currently upgrading our servers with a fix.

22. 9 Οκτωβρίου 2024 στις 4:05 μ.μ. UTCinvestigating

    While a potential cause was previously identified, related problems persist. We are conducting further investigation into patterns with the BP/Core SSO and local users login and logout functionalities.

23. 11 Οκτωβρίου 2024 στις 5:58 μ.μ. UTCinvestigating

    We are continuing our investigation with login and logout issues. Please refresh your webpage as a temporary workaround.

24. 14 Οκτωβρίου 2024 στις 5:54 μ.μ. UTCidentified

    Our engineering team has identified the issue with our servers and will be implementing a fix. Portals should begin to see improvements following this update.

25. 15 Οκτωβρίου 2024 στις 12:13 π.μ. UTCmonitoring

    Our engineering team has implemented a fix for our servers, and we are now monitoring server behavior closely.

26. 15 Οκτωβρίου 2024 στις 6:41 μ.μ. UTCmonitoring

    We are still monitoring the fix that has been implemented. If you continue to encounter issues, please try the following steps: Clear your cache and cookies. Remove any bookmarks related to the portal. Access the portal using your domain URL (e.g., your-webdam-domain.webdamdb.com).

27. 17 Οκτωβρίου 2024 στις 12:54 π.μ. UTCresolved

    Following several identified improvement areas, we’ve seen a notable decline in error reports. As a result, we are now marking this incident as resolved. We are reclassifying it as a bug priority rather than closing it completely. We will continue to work on this in our current sprint. Future updates will be communicated directly through your support ticket rather than via this status page. Please submit a support ticket if you are still experiencing this issue and haven’t yet reported it. This will help our teams focus on higher-priority issues impacting the platform. Thank you for your understanding and cooperation.

1. 2 Σεπτεμβρίου 2024 στις 8:57 π.μ. UTCinvestigating

   We have identified the issue and a fix is being implemented.

2. 2 Σεπτεμβρίου 2024 στις 9:09 π.μ. UTCmonitoring

   A fix has been implemented and we are continuing to monitor for any further issues.

3. 2 Σεπτεμβρίου 2024 στις 1:08 μ.μ. UTCmonitoring

   We are continuing to monitor for any further issues.

4. 2 Σεπτεμβρίου 2024 στις 1:20 μ.μ. UTCresolved

   This incident has been resolved.

1. 29 Ιουλίου 2024 στις 2:02 μ.μ. UTCinvestigating

   We are currently investigating reports that Webdam is not loading.

2. 29 Ιουλίου 2024 στις 2:08 μ.μ. UTCidentified

   The issue has been identified, and a fix has been implemented.

3. 29 Ιουλίου 2024 στις 2:15 μ.μ. UTCidentified

   We are continuing to work on a fix for this issue.

4. 29 Ιουλίου 2024 στις 2:30 μ.μ. UTCmonitoring

   A fix has been implemented, and we are monitoring the results.

5. 29 Ιουλίου 2024 στις 6:48 μ.μ. UTCresolved

   The incident has been resolved.

1. 22 Ιουλίου 2024 στις 7:58 π.μ. UTCinvestigating

   We are currently investigating this issue.

2. 22 Ιουλίου 2024 στις 10:47 π.μ. UTCidentified

   the issue has been identified, and a fix is being implemented.

3. 22 Ιουλίου 2024 στις 10:56 π.μ. UTCmonitoring

   The fix has been implemented, and we are monitoring the results.

4. 22 Ιουλίου 2024 στις 5:05 μ.μ. UTCresolved

   This incident has been resolved.

1. 19 Ιουλίου 2024 στις 4:01 μ.μ. UTCinvestigating

   We are currently investigating this issue.

2. 19 Ιουλίου 2024 στις 4:08 μ.μ. UTCinvestigating

   We are continuing to investigate this issue.

3. 19 Ιουλίου 2024 στις 4:25 μ.μ. UTCidentified

   Due to the global Cloudstrike issue, Workstream proofing is currently unavailable. We will provide an update once we have more information.

4. 19 Ιουλίου 2024 στις 10:29 μ.μ. UTCmonitoring

   A 3rd party fix has been implemented, and we are monitoring the results.

5. 20 Ιουλίου 2024 στις 12:24 π.μ. UTCresolved

   This incident has been resolved.

1. 10 Ιουλίου 2024 στις 3:37 μ.μ. UTCinvestigating

   We are currently investigating this issue.

2. 10 Ιουλίου 2024 στις 4:21 μ.μ. UTCinvestigating

   We are continuing to investigate this issue.

3. 10 Ιουλίου 2024 στις 4:22 μ.μ. UTCidentified

   The issue has been identified and a fix is being implemented.

4. 10 Ιουλίου 2024 στις 4:50 μ.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 10 Ιουλίου 2024 στις 4:59 μ.μ. UTCmonitoring

   We are continuing to monitor for any further issues.

6. 10 Ιουλίου 2024 στις 6:09 μ.μ. UTCresolved

   This incident has been resolved.

1. 1 Ιουλίου 2024 στις 4:34 μ.μ. UTCinvestigating

   We are currently investigating this issue.

2. 1 Ιουλίου 2024 στις 4:43 μ.μ. UTCinvestigating

   While we are investigating a single download issue, batch download requests are still operational and can be used if needed.

3. 1 Ιουλίου 2024 στις 6:38 μ.μ. UTCidentified

   The issue has been identified and a fix is being implemented.

4. 1 Ιουλίου 2024 στις 7:07 μ.μ. UTCidentified

   We are continuing to work on a fix for single download requests and asset processing.

5. 1 Ιουλίου 2024 στις 9:23 μ.μ. UTCmonitoring

   A fix has been implemented and single downloads are working, there is a processing delay due the system backlog catching up and we expect it to finish processing within a few hours.

6. 2 Ιουλίου 2024 στις 1:13 μ.μ. UTCresolved

   This incident has been resolved.

1. 20 Ιουνίου 2024 στις 6:01 μ.μ. UTCinvestigating

   We are currently investigating this issue.

2. 20 Ιουνίου 2024 στις 8:11 μ.μ. UTCidentified

   The issue has been identified and a fix is being implemented.

3. 21 Ιουνίου 2024 στις 1:49 μ.μ. UTCresolved

   This incident has been resolved.

1. 14 Ιουνίου 2024 στις 3:16 μ.μ. UTCinvestigating

   We are currently investigating brand portal view not fully loading.

2. 14 Ιουνίου 2024 στις 4:34 μ.μ. UTCidentified

   The issue has been identified and a fix is being implemented.

3. 14 Ιουνίου 2024 στις 7:08 μ.μ. UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 14 Ιουνίου 2024 στις 7:42 μ.μ. UTCresolved

   This incident has been resolved.

1. 11 Ιουνίου 2024 στις 10:05 μ.μ. UTCinvestigating

   We are currently investigating this issue

2. 11 Ιουνίου 2024 στις 10:12 μ.μ. UTCinvestigating

   We are continuing to investigate this issue.

3. 11 Ιουνίου 2024 στις 11:03 μ.μ. UTCidentified

   The issue has been identified, and a fix is being developed.

4. 12 Ιουνίου 2024 στις 1:49 π.μ. UTCidentified

   A fix has been identified and is being reviewed

5. 12 Ιουνίου 2024 στις 3:53 μ.μ. UTCmonitoring

   A fix has been implemented, and we are monitoring the results.

6. 13 Ιουνίου 2024 στις 4:16 μ.μ. UTCresolved

   This issue has been confirmed to be resolved.

1. 10 Ιουνίου 2024 στις 8:32 μ.μ. UTCinvestigating

   We are currently investigating download request delays.

2. 10 Ιουνίου 2024 στις 8:44 μ.μ. UTCinvestigating

   We are continuing to investigate this issue.

3. 10 Ιουνίου 2024 στις 8:46 μ.μ. UTCidentified

   The issue has been identified, and a fix is being implemented.

4. 10 Ιουνίου 2024 στις 10:08 μ.μ. UTCmonitoring

   A fix has been implemented, and we are monitoring the results.

5. 11 Ιουνίου 2024 στις 12:47 π.μ. UTCresolved

   The incident has been resolved.

1. 21 Μαΐου 2024 στις 2:44 μ.μ. UTCinvestigating

   We are currently investigating a report of latency in accessing the DAM

2. 21 Μαΐου 2024 στις 3:31 μ.μ. UTCidentified

   The issue has been identified, and a fix is being implemented.

3. 21 Μαΐου 2024 στις 5:27 μ.μ. UTCmonitoring

   A fix has been implemented, and we are monitoring the results.

4. 21 Μαΐου 2024 στις 10:16 μ.μ. UTCresolved

   This incident has been resolved.

1. 15 Μαΐου 2024 στις 7:31 μ.μ. UTCinvestigating

   We are currently investigating this issue.

2. 15 Μαΐου 2024 στις 8:45 μ.μ. UTCinvestigating

   A fix has been implemented, and we are monitoring the results.

3. 15 Μαΐου 2024 στις 10:37 μ.μ. UTCmonitoring

   A fix has been implemented, and we are monitoring the results.

4. 16 Μαΐου 2024 στις 4:51 μ.μ. UTCresolved

   This incident for download request has been resolved.