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    Historial de interrupciones de Accredible

    51 incidentes de Accredible registrados desde octubre de 2020, con actualizaciones oficiales, componentes afectados, duración y detalles de resolución.

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    Servicio de Análisis (Región Europea)

    Comenzó 19 de octubre de 2026 a las 6:15 UTC · 3h 9m

    OutageIncidente mayor
    Componentes afectados
    EU - Analytics
    1. 19 de octubre de 2026 a las 6:15 UTCinvestigating

      Actualmente estamos investigando esta cuestión.

    2. 19 de octubre de 2026 a las 7:16 UTCmonitoring

      Se ha aplicado una solución y estamos monitoreando los resultados.

    3. 19 de octubre de 2026 a las 7:18 UTCmonitoring

      Continuamos monitoreando cualquier otro problema.

    4. 19 de octubre de 2026 a las 9:24 UTCresolved

      Este incidente ha sido resuelto.

    Traducido automáticamente desde la actualización oficial del incidente.

    Tiempo de inactividad intermitente de la API de EE.UU

    Comenzó 5 de agosto de 2026 a las 8:08 UTC · 21m

    OutageIncidente mayor
    Componentes afectados
    USA - Rendering (PDF & Image)USA - Spotlight DirectoryUSA - CredentialsUSA - Wallet PassesUSA - APIUSA - Dashboard
    1. 5 de agosto de 2026 a las 8:08 UTCinvestigating

      Estamos investigando el tema.

    2. 5 de agosto de 2026 a las 8:12 UTCinvestigating

      The API is operational, but we are still confirming root cause.

    3. 5 de agosto de 2026 a las 8:25 UTCmonitoring

      We have identified the cause, and are working on future prevention.

    4. 5 de agosto de 2026 a las 8:29 UTCresolved

      This incident has been resolved.

    Traducido automáticamente desde la actualización oficial del incidente.

    Analytics Service (US Region) Partial Outage

    Comenzó 8 de mayo de 2026 a las 5:42 UTC · 9h 59m

    OutageIncidente mayor
    Componentes afectados
    AWS ec2-us-east-1USA - Analytics
    1. 8 de mayo de 2026 a las 5:42 UTCinvestigating

      We are currently investigating this issue.

    2. 8 de mayo de 2026 a las 8:38 UTCinvestigating

      We are investigating degraded service caused by an issue affecting AWS infrastructure used by our platform.

    3. 8 de mayo de 2026 a las 9:14 UTCidentified

      The issue has been identified and a fix is being implemented.

    4. 8 de mayo de 2026 a las 14:26 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 8 de mayo de 2026 a las 14:31 UTCmonitoring

      We are continuing to monitor for any further issues.

    6. 8 de mayo de 2026 a las 15:41 UTCresolved

      The incident has been resolved and all our services are fully functional now.

    PDF Image rendering issue - EU server

    Comenzó 24 de febrero de 2026 a las 10:33 UTC · 12m

    Pending
    Componentes afectados
    EU - Rendering (PDF & Image)
    1. 24 de febrero de 2026 a las 10:33 UTCidentified

      We are currently experiencing a brief issue with the image generating on our PDF certificates for accounts on our EU server. Our team has identified the issue and is implementing a fix.

    2. 24 de febrero de 2026 a las 10:45 UTCresolved

      This issue has been resolved. The issue lasted approximately 30 mins.

    Partial System outage - Third party service outage

    Comenzó 18 de noviembre de 2025 a las 12:08 UTC · 5h 42m

    OutageIncidente mayor
    Componentes afectados
    USA - IntegrationsSandbox - IntegrationsEU - Rendering (PDF & Image)Sandbox - Wallet PassesSandbox - DashboardUSA - Rendering (PDF & Image)USA - Spotlight DirectoryEU - Wallet PassesSandbox - AnalyticsEU - CredentialsUSA - CredentialsUSA - Wallet PassesEU - Spotlight DirectoryEU - IntegrationsSandbox - CredentialsUSA - AnalyticsEU - AnalyticsSandbox - Spotlight DirectorySandbox - Rendering (PDF & Image)EU - DashboardUSA - Dashboard
    1. 18 de noviembre de 2025 a las 12:08 UTCinvestigating

      Due to an issue with one of our third-party providers, our applications are currently impacted. For more information, you can view the Third-Party Status Page: https://www.cloudflarestatus.com/

    2. 18 de noviembre de 2025 a las 14:53 UTCmonitoring

      Our third-party has implemented a fix and believes the issue has been resolved. We are seeing our pages being responsive; however, we will keep this issue as monitoring until our provider has cleared the Incident.

    3. 18 de noviembre de 2025 a las 17:50 UTCresolved

      Our Third-Party provider has confirmed that this issue has been resolved.

    Analytics Pages Not Loading - Third-Party service partial outage

    Comenzó 20 de octubre de 2025 a las 10:50 UTC · 18h 39m

    IssuesIncidente menor
    Componentes afectados
    AWS ec2-us-east-1USA - Analytics
    1. 20 de octubre de 2025 a las 10:50 UTCmonitoring

      Due to an issue with one of our third-party providers, our analytics pages were briefly not loading results on our US Server Dashboards. All other services were performing as expected. For more information, you can view the Third-Party Status Page: https://health.aws.amazon.com/health/status

    2. 20 de octubre de 2025 a las 16:50 UTCmonitoring

      Our service provider is continuing to monitor this issue on their side. We are not seeing any issues with our product, but we will continue to monitor this issue until it is resolved on their end. For more information, you can view the Third-Party Status Page: https://health.aws.amazon.com/health/status

    3. 21 de octubre de 2025 a las 5:30 UTCresolved

      This incident has been resolved.

    Spreadsheet Upload error - Create Credentials

    Comenzó 6 de octubre de 2025 a las 14:34 UTC · 30m

    IssuesIncidente menor
    Componentes afectados
    EU - CredentialsUSA - CredentialsSandbox - Credentials
    1. 6 de octubre de 2025 a las 14:34 UTCidentified

      We have identified that some Issuers are experiencing an error message when trying to upload a spreadsheet to create credentials. Our developers are investigating and believe they have identified the error.

    2. 6 de octubre de 2025 a las 14:59 UTCidentified

      We are continuing to work on a fix for this issue.

    3. 6 de octubre de 2025 a las 15:04 UTCresolved

      Issue has been resolved

    Performance Degradation for the PWL Domains on USA - Credentials server

    Comenzó 17 de septiembre de 2025 a las 15:00 UTC · 0m

    IssuesIncidente menor
    1. 17 de septiembre de 2025 a las 16:35 UTCresolved

      We experienced approximately 5 minutes of performance degradation for the PWL Domains on the USA - Credentials server

    US Platform Performance Degredation

    Comenzó 11 de septiembre de 2025 a las 15:25 UTC · 3h 36m

    OutageIncidente mayor
    Componentes afectados
    USA - IntegrationsUSA - Rendering (PDF & Image)USA - Spotlight DirectoryUSA - CredentialsUSA - APIUSA - Dashboard
    1. 11 de septiembre de 2025 a las 15:25 UTCinvestigating

      We are currently investigating this issue.

    2. 11 de septiembre de 2025 a las 16:19 UTCinvestigating

      We are continuing to investigate this issue.

    3. 11 de septiembre de 2025 a las 18:19 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 11 de septiembre de 2025 a las 19:01 UTCresolved

      This incident has been resolved.

    System outage - US Server

    Comenzó 3 de septiembre de 2025 a las 13:00 UTC · 0m

    OutageIncidente mayor
    1. 3 de septiembre de 2025 a las 13:47 UTCresolved

      We experienced an incident that resulted in approximately six minutes of downtime affecting all services hosted on our US server.

    Degraded performance on EU

    Comenzó 3 de julio de 2025 a las 8:27 UTC · 3h 5m

    IssuesIncidente menor
    Componentes afectados
    EU - Rendering (PDF & Image)EU - APIEU - Wallet PassesEU - CredentialsEU - Spotlight DirectoryEU - IntegrationsEU - AnalyticsEU - Dashboard
    1. 3 de julio de 2025 a las 8:27 UTCinvestigating

      We are currently investigating this issue.

    2. 3 de julio de 2025 a las 9:02 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 3 de julio de 2025 a las 9:03 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 3 de julio de 2025 a las 11:32 UTCresolved

      This incident has been resolved.

    Spotlight Directory page is not loading

    Comenzó 6 de junio de 2025 a las 15:03 UTC · 0m

    Pending
    Componentes afectados
    USA - Spotlight DirectoryEU - Spotlight DirectorySandbox - Spotlight Directory
    1. 6 de junio de 2025 a las 15:03 UTCresolved

      Spotlight Directory pages had temporary downtime for approximately 20 minutes. The issue was identified, a fix was implemented and it has been resolved.

    Email delivery delays

    Comenzó 8 de enero de 2025 a las 12:36 UTC · 52m

    OutageIncidente mayor
    Componentes afectados
    EU - APIEU - CredentialsUSA - CredentialsUSA - APIEU - DashboardUSA - Dashboard
    1. 8 de enero de 2025 a las 12:36 UTCidentified

      We have confirmed an issue with our vendor Sendgrid, and are awaiting a fix from their team.

    2. 8 de enero de 2025 a las 13:28 UTCresolved

      This incident has been resolved.

    Recipient Activity page is not loading

    Comenzó 6 de enero de 2025 a las 13:19 UTC · 28m

    IssuesIncidente menor
    Componentes afectados
    USA - AnalyticsEU - Analytics
    1. 6 de enero de 2025 a las 13:19 UTCinvestigating

      We are currently investigating this issue.

    2. 6 de enero de 2025 a las 13:23 UTCinvestigating

      We are continuing to investigate this issue.

    3. 6 de enero de 2025 a las 13:30 UTCidentified

      The issue has been identified and a fix is being implemented.

    4. 6 de enero de 2025 a las 13:45 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 6 de enero de 2025 a las 13:47 UTCresolved

      This incident has been resolved.

    Partial outage

    Comenzó 20 de noviembre de 2024 a las 14:48 UTC · 3h 12m

    OutageIncidente mayor
    Componentes afectados
    USA - Analytics
    1. 20 de noviembre de 2024 a las 14:48 UTCidentified

      We have partial outage - Some users are not able to access analytics

    2. 20 de noviembre de 2024 a las 17:52 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 20 de noviembre de 2024 a las 18:00 UTCresolved

      This incident has been resolved.

    Insights Analytics Outage on US Region

    Comenzó 20 de noviembre de 2024 a las 10:06 UTC · 1h 37m

    OutageIncidente mayor
    Componentes afectados
    USA - Analytics
    1. 20 de noviembre de 2024 a las 10:06 UTCinvestigating

      We are currently investigating this issue.

    2. 20 de noviembre de 2024 a las 10:19 UTCinvestigating

      We are continuing to investigate this issue.

    3. 20 de noviembre de 2024 a las 10:20 UTCmonitoring

      We have identified and fixed the issue. Now we are monitoring the the stability of the systems.

    4. 20 de noviembre de 2024 a las 11:43 UTCresolved

      This incident has been resolved.

    Email delivery delays

    Comenzó 14 de noviembre de 2024 a las 16:45 UTC · 3h 41m

    OutageIncidente mayor
    Componentes afectados
    EU - APIEU - CredentialsUSA - CredentialsUSA - APIEU - DashboardUSA - Dashboard
    1. 14 de noviembre de 2024 a las 16:45 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 14 de noviembre de 2024 a las 17:08 UTCidentified

      We have confirmed this is an issue with our vendor Sendgrid, and are awaiting a fix from their team.

    3. 14 de noviembre de 2024 a las 20:27 UTCresolved

      This incident has been resolved.

    Slow running background jobs

    Comenzó 6 de noviembre de 2024 a las 20:07 UTC · 1h 4m

    IssuesIncidente menor
    Componentes afectados
    USA - APIUSA - Dashboard
    1. 6 de noviembre de 2024 a las 20:07 UTCmonitoring

      We are seeing delays in background processing such as email delivery.

    2. 6 de noviembre de 2024 a las 21:11 UTCresolved

      This incident has been resolved.

    Analytics Service (EU Region) Disruption

    Comenzó 6 de noviembre de 2024 a las 15:14 UTC · 59m

    OutageIncidente mayor
    Componentes afectados
    EU - Analytics
    1. 6 de noviembre de 2024 a las 15:14 UTCinvestigating

      We are currently investigating this issue.

    2. 6 de noviembre de 2024 a las 15:32 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 6 de noviembre de 2024 a las 15:47 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 6 de noviembre de 2024 a las 16:13 UTCresolved

      This incident has been resolved.

    System outage

    Comenzó 8 de octubre de 2024 a las 12:40 UTC · 3h 10m

    OutageIncidente crítico
    Componentes afectados
    USA - IntegrationsUSA - Rendering (PDF & Image)USA - Spotlight DirectoryUSA - CredentialsUSA - Wallet PassesUSA - APIUSA - Dashboard
    1. 8 de octubre de 2024 a las 12:40 UTCinvestigating

      We are currently investigating this issue.

    2. 8 de octubre de 2024 a las 12:49 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 8 de octubre de 2024 a las 15:50 UTCmonitoring

      We are continuing to monitor for any further issues.

    4. 8 de octubre de 2024 a las 15:50 UTCresolved

      This incident has been resolved.