Historial de interrupciones de Alertmedia

1. 23 de octubre de 2026 a las 20:38 UTCidentified

   Impacto - Los usuarios de iPhone que instalaron la última actualización de la aplicación AlertMedia (publicado el 22 de octubre) no pueden abrir la aplicación. Se cierra justo después del lanzamiento. - La aplicación Android no está afectada. - Los usuarios de iPhone que no han instalado la última actualización de la aplicación no están afectados. - Las notificaciones enviadas por SMS, correo electrónico y voz siguen siendo entregadas. Hemos arreglado el problema y pedimos a Apple una revisión acelerada, y publicaremos una actualización aquí tan pronto como la solución esté en el App Store. Lo que puedes hacer - Si aún no ha instalado la última actualización, espere hasta que publiquemos aquí que la solución está disponible. - Una vez que la solución esté fuera, actualice la aplicación AlertMedia desde App Store.

2. 23 de octubre de 2026 a las 20:55 UTCmonitoring

   La nueva versión sigue pendiente de revisión final de Apple.

3. 23 de octubre de 2026 a las 23:21 UTCmonitoring

   La versión actualizada de nuestra aplicación iOS ha sido aprobada. Estamos esperando que se distribuya a la tienda.

4. 23 de octubre de 2026 a las 23:40 UTCresolved

   La nueva versión de la aplicación móvil está disponible en el Apple App Store para su descarga.

Traducido automáticamente desde la actualización oficial del incidente.

1. 1 de septiembre de 2026 a las 16:40 UTCidentified

   Hemos identificado un problema con uno de nuestros proveedores de mensajería (Twilio) que está afectando la entrega de algunos mensajes SMS y Entrega de Voz de la plataforma (notificaciones, advertencias de amenazas, respuesta a incidentes, advertencias de riesgo de viaje). Nuestro equipo de ingeniería está investigando y revisando los impactos y las posibles mitigacións. Trabajamos con Twilio para monitorear el problema. Página de estado de Twilio: https://status.twilio.com/ Casi el 10% del mensaje de SMS está fallando.

2. 1 de septiembre de 2026 a las 17:20 UTCidentified

   Seguimos monitoreando el tema con Twilio. Se ha identificado la cuestión de la entrega de voz y se está implementando una solución. Se ha identificado la cuestión de los retrasos de SMS y los ingenieros están trabajando en una solución. Página de estado de Twilio: https://status.twilio.com/

3. 1 de septiembre de 2026 a las 17:36 UTCmonitoring

   Se han aplicado correcciones para SMS y Voz y estamos empezando a ver una reducción de las tasas de error. Funcionalidad para Voz y SMS volviendo a la normalidad. Seguiremos vigilando la cuestión. Página de estado de Twilio: https://status.twilio.com/

4. 1 de septiembre de 2026 a las 18:26 UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. 4 de junio de 2026 a las 21:05 UTCinvestigating

   We are aware of some users experiencing issues with login in via mobile for both Android and iOS systems. The web app is working as expected. The team is investigating

2. 4 de junio de 2026 a las 23:11 UTCinvestigating

   We are continuing to investigate the issue

3. 5 de junio de 2026 a las 0:07 UTCidentified

   The issue has been identified and we are working to resolve this issue for customers as soon as possible

4. 5 de junio de 2026 a las 2:18 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 5 de junio de 2026 a las 14:19 UTCresolved

   This incident has been resolved.

1. 3 de junio de 2026 a las 19:14 UTCidentified

   We have identified an issue that is causing some user imports to fail under specific conditions and are working to implement a fix.

2. 3 de junio de 2026 a las 21:03 UTCmonitoring

   We are currently deploying a fix for this issue.

3. 4 de junio de 2026 a las 2:09 UTCresolved

   This incident has been resolved.

1. 14 de enero de 2026 a las 18:39 UTCmonitoring

   We are currently monitoring the ongoing issues with Verizon's (US) mobile network. SMS and Voice messages to Verizon phone numbers may be delayed or fail to deliver while these issues persist.

2. 15 de enero de 2026 a las 3:32 UTCresolved

   The outage is resolved, according to Verizon.

1. 13 de enero de 2026 a las 19:17 UTCinvestigating

   We are currently investigating reports of intermittent latency in the app and on login

2. 13 de enero de 2026 a las 19:46 UTCidentified

   The issue has been identified and we are working on a fix.

3. 13 de enero de 2026 a las 19:58 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 13 de enero de 2026 a las 20:31 UTCresolved

   This incident has been resolved

1. 2 de diciembre de 2025 a las 17:17 UTCinvestigating

   We are investigating an incident that is preventing users from logging in.

2. 2 de diciembre de 2025 a las 17:27 UTCmonitoring

   Systems are back to normal, users should be able to login. We are monitoring the issue

3. 2 de diciembre de 2025 a las 17:46 UTCresolved

   This incident has been resolved.

1. 18 de noviembre de 2025 a las 18:03 UTCidentified

   We have identified an issue when attempting to load the Threat History and Safety maps in our dashboard and are working on a fix.

2. 18 de noviembre de 2025 a las 22:42 UTCresolved

   A fix has been implemented and we are monitoring the results. Both Threat History and Safety Maps are responsive.

1. 14 de noviembre de 2025 a las 20:04 UTCinvestigating

   We’re currently investigating reports of SFTP upload failures affecting some customers. Our engineering team is investigating the issue.

2. 15 de noviembre de 2025 a las 0:59 UTCmonitoring

   A fix has been applied and we are monitoring the environment.

3. 15 de noviembre de 2025 a las 2:27 UTCresolved

   This incident has been resolved.

1. 20 de octubre de 2025 a las 9:46 UTCidentified

   AWS services are recovering and we are mitigating impact where possible. The service responsible for notification sends is degraded, delaying notifications, threat warnings, and incident response tasks.

2. 20 de octubre de 2025 a las 10:05 UTCidentified

   Notification sends are processing. Recovery in progress.

3. 20 de octubre de 2025 a las 10:05 UTCidentified

   Updated impacted components

4. 20 de octubre de 2025 a las 11:50 UTCidentified

   Notification sends and threat warnings are operational. FTP imports are not currently processing.

5. 20 de octubre de 2025 a las 12:34 UTCidentified

   FTP imports are not currently processing. Employee Safety Monitoring is down.

6. 20 de octubre de 2025 a las 12:55 UTCidentified

   FTP imports are operational in the NA2 production environment. They are not processing in the NA1 production environment.

7. 20 de octubre de 2025 a las 15:24 UTCidentified

   FTP Imports are not processing in either environment

8. 20 de octubre de 2025 a las 17:56 UTCidentified

   We are experiencing delayed notifications due to downstream providers. FTP Import performance is still degraded for both environments

9. 20 de octubre de 2025 a las 18:51 UTCidentified

   There remain issues related to SFTP (AWS Transfer Family Service) that are still causing import issues.

10. 20 de octubre de 2025 a las 20:08 UTCmonitoring

    We are continuing to see delays in sending Threat Warnings

11. 20 de octubre de 2025 a las 21:00 UTCmonitoring

    Threat Warnings are operational and we are continuing to monitor the situation for Imports

12. 20 de octubre de 2025 a las 21:04 UTCmonitoring

    All systems are back to operational status. We will continue monitor the situation.

13. 21 de octubre de 2025 a las 9:09 UTCresolved

    This incident has been resolved.

1. 26 de septiembre de 2025 a las 15:02 UTCinvestigating

   Escalation messages are unable to send for some customers. All other message types are able to send. Our team is investigating the issue.

2. 26 de septiembre de 2025 a las 15:22 UTCidentified

   The issue has been identified and a fix is being applied.

3. 26 de septiembre de 2025 a las 17:16 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 26 de septiembre de 2025 a las 17:31 UTCresolved

   The incident has been resolved. Escalations function as expected for all customers.

1. 13 de mayo de 2025 a las 21:03 UTCmonitoring

   Threat warnings are degraded for some customers and we are working to restore full service. Some threat warnings were not delivered due to missing data during processing. We’ve identified the issue and are actively backfilling the data to ensure alerts are complete and accurate. Full restoration will take a few hours.

2. 13 de mayo de 2025 a las 22:04 UTCresolved

   Threat warnings are degraded for some customers and we are working to restore full service. Some threat warnings were not delivered due to missing data during processing. We’ve identified the issue and are actively backfilling the data to ensure alerts are complete and accurate. Full restoration will take a few hours.

1. 13 de mayo de 2025 a las 22:18 UTCmonitoring

   Threat warnings are degraded for some customers and we are working to restore full service. Some threat warnings were not delivered due to missing data during processing. We’ve identified the issue and are actively backfilling the data to ensure alerts are complete and accurate. Full restoration will take a few hours.

2. 14 de mayo de 2025 a las 15:08 UTCmonitoring

   The backfill of the data is almost complete. Full threat warning coverage has been restored for the majority of customers.

3. 14 de mayo de 2025 a las 19:56 UTCresolved

   The backfill process has completed and full threat warning coverage has been restored for all customers.

1. 26 de marzo de 2025 a las 22:06 UTCidentified

   We have identified an issue that is preventing some users from being able to log in and are working on a fix.

2. 26 de marzo de 2025 a las 22:17 UTCresolved

   This issue has been resolved and all users should be able to log in as normal.

1. 11 de marzo de 2025 a las 17:49 UTCinvestigating

   We are currently investigating an issue that is causing some users to be unable to access the AlertMedia Dashboard.

2. 11 de marzo de 2025 a las 18:19 UTCmonitoring

   We are monitoring the issue, services are restored.

3. 11 de marzo de 2025 a las 18:58 UTCresolved

   This incident has been resolved.

1. 20 de febrero de 2025 a las 19:31 UTCinvestigating

   We are currently investigating an issue that is causing user import via SFTP to be inaccessible for some customers.

2. 20 de febrero de 2025 a las 19:37 UTCmonitoring

   We have implemented a fix for the SFTP issues we were experiencing and are monitoring the system as performance improves.

3. 20 de febrero de 2025 a las 19:56 UTCresolved

   This incident has been resolved.

1. 13 de febrero de 2025 a las 16:03 UTCinvestigating

   We are currently investigating an issue that is causing slowness in the AlertMedia systems

2. 13 de febrero de 2025 a las 16:19 UTCmonitoring

   The system should be coming back to normal performance levels. We are continuing to investigate the issue

3. 13 de febrero de 2025 a las 18:36 UTCresolved

   The incident has been resolved, all systems should be running as expected.

1. 28 de enero de 2025 a las 13:50 UTCinvestigating

   We are currently investigating an issue that is causing some voice notifications and incoming calls to Emergency Lines to fail.

2. 28 de enero de 2025 a las 14:11 UTCidentified

   We have identified the issue causing some voice notifications and incoming calls to Emergency Lines to fail and are working with our partners to resolve the issue.

3. 28 de enero de 2025 a las 14:58 UTCresolved

   This incident has been resolved. Voice notifications and incoming calls to Emergency lines have returned to normal.

1. 13 de noviembre de 2024 a las 13:29 UTCmonitoring

   Users are experiencing intermittent delays in loading map layers. The root cause is performance issues with the ArcGIS service (see https://status.arcgis.com/). We are monitoring the issue.

2. 13 de noviembre de 2024 a las 14:37 UTCresolved

   We are seeing recovery of our Visual Intelligence systems as ArcGIS reports the issue on their end has stabilized.

1. 26 de septiembre de 2024 a las 17:27 UTCinvestigating

   We are currently investigating an issue that is causing users to be unable to access the AlertMedia Dashboard.

2. 26 de septiembre de 2024 a las 17:38 UTCmonitoring

   The AlertMedia dashboard has returned to a healthy operational state. We will continue to monitor the fix in place to ensure continued performance.

3. 26 de septiembre de 2024 a las 17:53 UTCresolved

   This incident has been resolved.