Historial de interrupciones de Altmetric

1. 11 de agosto de 2026 a las 9:03 UTCidentified

   Actualmente estamos experimentando un retraso de alrededor de tres días en todas las fuentes de atención, causadas por un atraso en nuestra tubería de procesamiento. Estamos trabajando a través de ella lo más rápido posible. Publicaremos una actualización mientras el atraso se despeja.

2. 11 de agosto de 2026 a las 22:14 UTCresolved

   The processing backlog has cleared and attention sources are updating normally again.

Traducido automáticamente desde la actualización oficial del incidente.

1. 6 de agosto de 2026 a las 18:51 UTCidentified

   Actualmente estamos experimentando un retraso en la recopilación de noticias menciones. Esto es causado por una salida continua en uno de nuestros proveedores de datos de noticias, que está afectando la disponibilidad de su alimento. Otras fuentes de atención no son afectadas. El proveedor ha confirmado que están trabajando en una solución y actualmente espera que el servicio sea restaurado dentro de los próximos días. Publicaremos una actualización tan pronto como tengamos más información.

2. 7 de agosto de 2026 a las 11:10 UTCidentified

   Actualización - La salida en nuestro proveedor de datos de noticias aguas arriba está en curso y noticias mencionan que la colección sigue siendo pausada. Otras fuentes de atención no son afectadas. El proveedor ha confirmado que esperan comenzar a restaurar el servicio durante el fin de semana. Publicaremos una actualización tan pronto como se reanude la colección.

3. 9 de agosto de 2026 a las 21:44 UTCidentified

   Actualización - La salida en nuestro proveedor de datos de noticias aguas arriba está en curso y noticias mencionan que la colección sigue siendo pausada. Otras fuentes de atención no son afectadas. El proveedor espera que su servicio comience a volver en línea durante el lunes, sujeto a sus propias pruebas. Publicaremos una actualización tan pronto como se reanude la colección.

4. 10 de agosto de 2026 a las 22:44 UTCidentified

   Actualización - La salida en nuestro proveedor de datos de noticias aguas arriba está en curso y noticias mencionan que la colección sigue siendo pausada. Otras fuentes de atención no son afectadas. El proveedor ha restaurado el servicio internamente y lo está probando durante la noche, con la liberación esperada una vez que la prueba se complete. Publicaremos una actualización tan pronto como se reanude la colección.

5. 11 de agosto de 2026 a las 9:00 UTCmonitoring

   Our upstream news data provider has restored access to their API and news mention collection has resumed. Content published during the outage is being reprocessed on their side and may take a few days to become fully available. We will post an update once that backlog has cleared.

6. 11 de agosto de 2026 a las 22:16 UTCmonitoring

   Our upstream news data provider is still reprocessing the content published during the outage. News mention collection itself has resumed, and mentions from the affected period will continue to appear as that reprocessing completes. We will post an update once it has finished.

Traducido automáticamente desde la actualización oficial del incidente.

1. 29 de julio de 2026 a las 20:38 UTCidentified

   Se ha identificado un problema de retraso en el procesamiento de datos para el Explorador Altmétrico. La causa raíz se ha remediado y el procesamiento de datos se está recuperando. Esperamos algunas discrepancias de datos en el Explorador Altmétrico hasta que la secuencia de datos se haya recuperado completamente. Actualizaremos una vez que esto esté completo.

2. 30 de julio de 2026 a las 15:16 UTCresolved

   Se han resuelto los problemas y la secuencia de datos ahora está totalmente atrapada.

Traducido automáticamente desde la actualización oficial del incidente.

1. 26 de mayo de 2026 a las 21:35 UTCinvestigating

   We are currently experiencing delays to our data processing pipeline which may result in out of date information being returned by the Altmetric API / Explorer / Detail Pages.

2. 27 de mayo de 2026 a las 22:53 UTCmonitoring

   Data processing delays have now resolved, we are continuing to monitor to ensure no further issues

3. 1 de junio de 2026 a las 10:47 UTCresolved

   This incident has been resolved.

1. 1 de febrero de 2026 a las 11:24 UTCinvestigating

   Altmetric Explorer and Altmetric Details Pages are currently unavailable. We are currently investigating the issue.

2. 1 de febrero de 2026 a las 11:31 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 1 de febrero de 2026 a las 11:42 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 1 de febrero de 2026 a las 15:47 UTCresolved

   This incident has been resolved.

1. 18 de noviembre de 2025 a las 12:07 UTCidentified

   A critical incident currently affecting our CDN provider Cloudflare has led to service interruption across all Altmetric products. We are following upstream updates and will perform any recovery actions as required. We will update once we have further details.

2. 18 de noviembre de 2025 a las 12:34 UTCidentified

   Cloudflare CDN remediation efforts are on-going. Upstream progress on this incident can be monitored using the Cloudflare incident status page at https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

3. 18 de noviembre de 2025 a las 13:18 UTCidentified

   Our upstream CDN Cloudflare has now identified the root cause of the incident and is in the process of restoring services. Interruptions to service for Altmetric applications are still possible at this point.

4. 18 de noviembre de 2025 a las 15:04 UTCmonitoring

   Cloudflare has now stated that the root cause of the incident has been fixed and they are continuing to monitor the situation as services stabilise. We continue to do the same.

5. 18 de noviembre de 2025 a las 18:05 UTCresolved

   Cloudflare has now confirmed that their services have returned to normal operation. Altmetric applications are also operating normally so we are closing this incident.

1. 3 de noviembre de 2025 a las 9:45 UTCinvestigating

   We are currently investigating a service outage for the Altmetric Explorer application. We will post further updates as we work through the incident.

2. 3 de noviembre de 2025 a las 9:45 UTCinvestigating

   We are continuing to investigate this issue.

3. 3 de noviembre de 2025 a las 11:30 UTCmonitoring

   A fix has been implemented and we are monitoring the results

4. 3 de noviembre de 2025 a las 13:34 UTCresolved

   The root cause has been identified and fixed. Our team monitored Altmetric Explorer and the issue is marked as resolved.

1. 21 de octubre de 2025 a las 16:50 UTCinvestigating

   We are currently investigating a service outage for the Altmetric API and Detail Pages services following from today's maintenance.

2. 21 de octubre de 2025 a las 18:48 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 21 de octubre de 2025 a las 18:49 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 21 de octubre de 2025 a las 19:16 UTCresolved

   This incident has been resolved.

1. 28 de mayo de 2025 a las 12:48 UTCinvestigating

   We are currently investigating a service outage for the Altmetric Explorer application. We will post further updates as we work through the incident.

2. 28 de mayo de 2025 a las 12:49 UTCinvestigating

   We are continuing to investigate this issue.

3. 28 de mayo de 2025 a las 13:07 UTCinvestigating

   Functionality to the Altmetric Explorer has now been restored but we are continuing to investigate the root causes of the interruption in service.

4. 28 de mayo de 2025 a las 15:01 UTCmonitoring

   A fix for the root cause of the service interruption has been implemented, we are now continuing preventative monitoring until EOB.

5. 28 de mayo de 2025 a las 19:18 UTCresolved

   The root cause has been identified and fixed. Our team monitored Altmetric Explorer until end of business day. The issue is marked as resolved.

1. 9 de mayo de 2025 a las 10:50 UTCidentified

   There might be some data delays in a small subset of research outputs processed between Wed-Fri that we're currently reprocessing to make sure they're up to date.

2. 9 de mayo de 2025 a las 13:38 UTCmonitoring

   Research outputs are being processed now. We expect the full reprocessing to take less than 5h.

3. 9 de mayo de 2025 a las 18:46 UTCresolved

   All data has been reprocessed successfully. Incident resolved.

1. 13 de febrero de 2025 a las 10:49 UTCmonitoring

   We have identified an issue with the data refresh process which has resulted in a delay for the data available in the Altmetric Explorer. This issue has now been corrected and the data refresh process is now running and expected to complete by EOB today. We will update this incident once the Altmetric Explorer data is up to date.

2. 13 de febrero de 2025 a las 17:57 UTCresolved

   The Explorer data refresh has now been successfully completed and Altmetric Explorer data is up to date.

1. 29 de noviembre de 2024 a las 9:41 UTCinvestigating

   We are currently investigating a series of issues causing instability in our application deployment infrastructure. No major impact on client facing products is being reported at present, however there is a possibility that sporadic issues may develop.

2. 29 de noviembre de 2024 a las 13:38 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 29 de noviembre de 2024 a las 16:30 UTCresolved

   All systems are now operating normally so we are closing this incident.

1. 29 de octubre de 2024 a las 15:48 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 29 de octubre de 2024 a las 17:19 UTCidentified

   A fix has been implemented and we are dealing with data reprocessing in order to bring the API data up to date

3. 29 de octubre de 2024 a las 18:31 UTCmonitoring

   Data reprocessing is done and we're now monitoring the results.

4. 29 de octubre de 2024 a las 23:57 UTCresolved

   This incident has been resolved.

1. 22 de octubre de 2024 a las 8:35 UTCinvestigating

   We are currently investigating this issue.

2. 22 de octubre de 2024 a las 9:20 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 22 de octubre de 2024 a las 12:35 UTCresolved

   This incident has been resolved.

1. 16 de octubre de 2024 a las 6:45 UTCinvestigating

   We are currently investigating an issue that is affecting Detail Pages and Data Processing. Our Incident Team is investigating and we will report back in 30 minutes.

2. 16 de octubre de 2024 a las 7:22 UTCinvestigating

   We are continuing to investigate this issue.

3. 16 de octubre de 2024 a las 8:51 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 16 de octubre de 2024 a las 10:25 UTCmonitoring

   We are continuing to monitor for any further issues. Altmetric Details Pages are fully operational. The data processing delays only affect news and blogs from today, and only in Details Pages and Details Pages API.

5. 16 de octubre de 2024 a las 15:44 UTCresolved

   This incident has been resolved.

1. 24 de septiembre de 2024 a las 16:27 UTCinvestigating

   We are currently investigating data delays related to upgrade maintenance work performed earlier today. No interruptions to application service have been reported or are expected but new mentions are not currently being processed and updated across our products. We will update as more information becomes available.

2. 24 de septiembre de 2024 a las 16:31 UTCinvestigating

   We are continuing to investigate this issue.

3. 25 de septiembre de 2024 a las 8:41 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 26 de septiembre de 2024 a las 9:22 UTCmonitoring

   A fix has been implemented and we're monitoring the results. The data processing delays only affect news from the day before.

5. 29 de septiembre de 2024 a las 9:52 UTCmonitoring

   We are continuing to monitor for any further issues.

6. 29 de septiembre de 2024 a las 9:52 UTCresolved

   This incident has been resolved.

1. 25 de febrero de 2024 a las 9:44 UTCinvestigating

   We are currently investigating issues with the data processing pipelines for the Altmetric Explorer. Data presented is currently >24hrs old and should be treated as stale until this incident is resolved.

2. 25 de febrero de 2024 a las 10:17 UTCidentified

   The cause of the data delays has been identified and the team is now working on a solution

3. 25 de febrero de 2024 a las 11:09 UTCmonitoring

   Root cause of incident has now been addressed and Explorer data refresh is underway - we will update once this is complete

4. 25 de febrero de 2024 a las 14:06 UTCresolved

   Altmetric Explorer data has been refreshed and is now up to date. Root causes of the delay in data processing have been identified and resolved.

1. 28 de octubre de 2023 a las 13:25 UTCinvestigating

   We are currently investigating an on-going outage of the Altmetric Details API (api.altmetric.com). We will provide further details once we have identified the cause and a resolution pathway.

2. 28 de octubre de 2023 a las 13:46 UTCmonitoring

   The Altmetric Details API and Detail Pages are now operational again. We are continuing to monitor the situation to ensure full resolution.

3. 29 de octubre de 2023 a las 11:43 UTCresolved

   This incident has been resolved.

1. 28 de julio de 2023 a las 11:16 UTCinvestigating

   We are currently investigating reports of intermittent access issues to the Altmetric Explorer and will update when further details are available.

2. 28 de julio de 2023 a las 14:49 UTCmonitoring

   The root cause of the issues being reported has been identified and a configuration change has been put in place to mitigate the issues. We are continuing to monitor for further reports of connection issues.

3. 28 de julio de 2023 a las 16:31 UTCresolved

   Continued monitoring has not revealed any more connection issues and no further reports have been received.

1. 18 de mayo de 2023 a las 9:30 UTCinvestigating

   We are currently experiencing issues affecting search, registration and export functionality in the Altmetric Explorer. Our development team are currently investigating a root cause. Our next update will be before 1300 UTC on Thursday 18th May. Thank you for your patience and apologies for any disruption this incident causes.

2. 18 de mayo de 2023 a las 10:08 UTCmonitoring

   A fix has been implemented and the issues reported resolved. We'll leave the incident open for a couple hours while we monitor to make sure there are no other issues.

3. 18 de mayo de 2023 a las 15:36 UTCresolved

   This incident has been resolved. Altmetric staff will continue to monitor all services and complete a post-incident review. We thank our customers for their patience and apologise for any disruption.