Historial de interrupciones de Amplify

1. 9 de septiembre de 2026 a las 2:25 UTCmonitoring

   Entre las 7:00-8:50pm ET, experimentamos una interrupción del servicio a MCLASS Student Online Assessments. Durante esta ventana, los estudiantes pueden haber recibido un mensaje de error que les impide iniciar su evaluación en línea. El servicio ha sido restaurado y seguimos monitoreando. ¡Gracias!

2. 9 de septiembre de 2026 a las 13:56 UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. 17 de agosto de 2026 a las 19:03 UTCinvestigating

   Actualmente estamos investigando un problema intermitente con nuestro Chat Channel de Atención al Cliente que puede impedir que los clientes vean respuestas a sus preguntas. Si experimenta este problema, póngase en contacto con nosotros a través de nuestro formulario web (https://service.amplify.com/support).

2. 21 de agosto de 2026 a las 17:58 UTCinvestigating

   Algunos usuarios están viendo alivio en este problema después de refrescar su página del navegador. Si actualiza su navegador y todavía está experimentando este problema, por favor siga llegando a nuestros equipos de soporte a través de Web Form (https://service.amplify.com/support). Apreciamos su paciencia mientras seguimos trabajando en este tema. ¡Gracias!

3. 9 de septiembre de 2026 a las 0:50 UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. 3 de agosto de 2026 a las 19:24 UTCinvestigating

   Somos conscientes de un problema que puede causar un error al enviar un caso de Soporte a través del portal web. Si encuentra este problema, por favor vaya a https://service.amplify.com/support para presentar un formulario web. También puede llamar a nuestro equipo de soporte directamente al 800-823-1969 o chat en vivo a un agente de soporte directamente al iniciar sesión en su cuenta. Actualizaremos esta página una vez que hayamos resuelto el problema causando este mensaje de error.

2. 3 de agosto de 2026 a las 19:49 UTCmonitoring

   Se ha aplicado una solución y no debe haber impedimentos para utilizar amplifica.com/apoyo como un flujo hacia la apertura de un ticket de soporte vía web. Seguiremos monitoreando por ahora.

3. 4 de agosto de 2026 a las 12:34 UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. 30 de julio de 2026 a las 15:16 UTCinvestigating

   Nuestro proveedor de teléfono está experimentando problemas de rendimiento intermitente. Como resultado, algunas llamadas inbound a nuestros equipos de apoyo no han podido conectarse. Estamos monitoreando el estado de este problema con nuestro proveedor de servicios telefónicos. Mientras tanto, puede ponerse en contacto con nosotros a través de Chat iniciando sesión en su cuenta o por Web Form (service.amplify.com/s/support). ¡Apreciamos su paciencia y esperamos que este tema se resuelva pronto!

2. 30 de julio de 2026 a las 16:12 UTCmonitoring

   Nuestro proveedor de servicios telefónicos ha implementado una solución. Seguimos monitoreando.

3. 30 de julio de 2026 a las 17:08 UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. 7 de julio de 2026 a las 14:36 UTCinvestigating

   Nuestro proveedor de teléfono está experimentando problemas de rendimiento degradados. Como resultado, nuestros equipos de soporte no pueden conectarse con los clientes por teléfono. Estamos monitoreando el estado de este problema con nuestro proveedor de servicios telefónicos. Mientras tanto, puede ponerse en contacto con nosotros a través de Chat iniciando sesión en su cuenta o por Web Form (service.amplify.com/s/support). ¡Apreciamos su paciencia y esperamos que este tema se resuelva pronto!

2. 9 de julio de 2026 a las 13:43 UTCinvestigating

   Todavía estamos investigando este tema. Por favor, siga contáctenos a través de Chat iniciando sesión en su cuenta o mediante Formulario Web (service.amplify.com/s/support). ¡Gracias de nuevo por su paciencia!

3. 9 de julio de 2026 a las 15:22 UTCmonitoring

   Se ha implementado una solución y las llamadas telefónicas se conectan con éxito! Seguiremos vigilando.

4. 9 de julio de 2026 a las 15:40 UTCresolved

   Este incidente ha sido resuelto. Todas las líneas telefónicas están abiertas. ¡Gracias de nuevo por su paciencia!

Traducido automáticamente desde la actualización oficial del incidente.

1. 30 de abril de 2026 a las 19:24 UTCinvestigating

   We are aware of and investigating accessibility issues with pd.amplify.com. We have received reports of and are able to reproduce error messages when attempting to launch or log into the site. Our Engineering team is working diligently to identify the root cause of and implement a fix for this issue. We will notify you once this issue has been resolved. Thank you so much for your patience!

2. 30 de abril de 2026 a las 19:50 UTCinvestigating

   We are continuing to investigate this issue.

3. 30 de abril de 2026 a las 19:51 UTCresolved

   Our Engineering team was able to identify the root cause of this issue and have implemented a fix. Our PD site is now working as expected. Thank you again for your patience!

1. 27 de abril de 2026 a las 0:41 UTCidentified

   We will be undergoing scheduled maintenance on Sunday 4/26 between 10pm-12am ET. Users will experience system downtime during this window.

2. 27 de abril de 2026 a las 12:35 UTCresolved

   Our scheduled maintenance has been completed. Thank you so much for your patience!

1. 21 de abril de 2026 a las 21:56 UTCidentified

   We will be undergoing scheduled maintenance on Friday 4/24 between 10pm-12am ET. Users will experience system downtime during this window.

2. 27 de abril de 2026 a las 0:37 UTCresolved

   This incident has been resolved.

1. 2 de abril de 2026 a las 22:57 UTCmonitoring

   We will be undergoing scheduled maintenance on Thursday 4/2 beginning at 10pm EST. The duration of this maintenance is not expected to last long. Users will experience system downtime during this window.

2. 3 de abril de 2026 a las 12:22 UTCresolved

   Yesterday evening’s scheduled maintenance was successful.

1. 10 de marzo de 2026 a las 14:54 UTCinvestigating

   We are aware of and investigating an issue affecting users' ability to access some questions in or navigate through activities within our Curriculum products. Our Engineering team is working diligently to identify the root cause of and identify a fix for this issue. We will provide updates on this page once we have more information. We appreciate your patience and we working towards resolving this issue as quickly as possible. Thank you so much!

2. 10 de marzo de 2026 a las 15:58 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2 de abril de 2026 a las 22:53 UTCresolved

   This incident has been resolved.

1. 10 de marzo de 2026 a las 14:04 UTCinvestigating

   We are aware of and investigating an issue where a 504 error message is being displayed across multiple pages across amplify.com. Our Engineering team is working to identify the root cause of and implement a fix for this issue as we speak. Currently, this is not impacting product usage. We will continue updating this page as we receive more updates. Thank you for your patience and we apologize for any inconvenience this may be causing.

2. 10 de marzo de 2026 a las 15:10 UTCresolved

   This incident has been resolved.

1. 25 de febrero de 2026 a las 14:48 UTCinvestigating

   We are aware of and investigating an issue affecting Classwork accessibility, as well as unexpected behaviors within eReader activities (such as highlights and annotations not saving). Real-time activity saving is also affected. Our Product and Engineering teams are working diligently to identify the root cause of and implement fixes for these issues. We will provide updates here as endeavors to resolve these issues progress. Thank you so much for your patience!

2. 25 de febrero de 2026 a las 15:07 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 25 de febrero de 2026 a las 16:31 UTCresolved

   This incident has been resolved.

1. 13 de febrero de 2026 a las 14:57 UTCinvestigating

   We are aware of and investigating reports of users encountering Unexpected Error messages when attempting to access classes on the teacher-led mCLASS Assessment page. Our Product and Engineering teams are working diligently to identify the root cause of and implement a fix for this issue. We will update this page once we have more information. Thank you so much for your patience!

2. 13 de febrero de 2026 a las 15:59 UTCmonitoring

   Our Engineering team has released a fix for this issue. We have been able to successfully load mCLASS Assessment on previously affected user accounts. We are leaving this incident in Monitoring status for now. If your issue persists, please contact our Support team for further assistance: https://service.amplify.com/support Thank you again for your patience!

3. 13 de febrero de 2026 a las 17:16 UTCresolved

   We are setting this incident to Resolved. If you are still experiencing error messages in mCLASS Assessment, please contact our Support team for further assistance: https://service.amplify.com/support Thank you so much!

1. 10 de febrero de 2026 a las 21:05 UTCinvestigating

   We are aware of and investigating an issue disrupting access to all Amplify services right now. We believe this is the result of an outage with one of our upstream service providers. We are monitoring this situation now and will provide updates here once we have more information. Thank you for your patience!

2. 10 de febrero de 2026 a las 22:11 UTCmonitoring

   Amplify services were disrupted as a result of an AWS (Amazon Web Service) outage with DNS resolution failures for some specific Cloudfront distributions. AWS has made significant mitigation efforts and Amplify services are recovering at this time. We are continuing to track the outage on the AWS status page. As of right now, though, you should be seeing relief using Amplify products. Feel free to monitor the AWS outage for more updates, as well: https://health.aws.amazon.com/

3. 13 de febrero de 2026 a las 13:47 UTCresolved

   This incident has been resolved.

1. 10 de febrero de 2026 a las 17:13 UTCinvestigating

   We are aware of and investigating reports of users experiencing blank pages or long load times when attempting to access the mCLASS Assessment page. Our Engineering team is working to identify the root cause of and implement a fix for this issue. Some users have advised that clearing cache/cookies within their browsers has resolved the issue. While this may prove to be a successful troubleshooting step, we do want to make sure teachers are not clearing cache/cookies if they have un-sync'd assessment data. We will update this page once we have more information. Thank you so much for your patience!

2. 10 de febrero de 2026 a las 18:02 UTCmonitoring

   Our Engineering team implemented a fix at 12:26pm EST. Since this time, we have not received any new reports of blank pages or long loading times in mCLASS Assessment. If you are still experiencing this issue, please try clearing your cache/cookies in your browser unless you have un-sync'd assessment data. If the issue persists, please contact our Support team (https://service.amplify.com/support)! Thank you again for your patience!

3. 18 de febrero de 2026 a las 14:35 UTCresolved

   This incident has been resolved.

1. 4 de febrero de 2026 a las 18:49 UTCinvestigating

   We are aware of loading issues within our Science and ELA programs. This is due to an issue with one of our upstream providers. We are monitoring the status of this issue and will notify you once it has been resolved. We greatly appreciate your patience!

2. 4 de febrero de 2026 a las 20:03 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 4 de febrero de 2026 a las 20:03 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 4 de febrero de 2026 a las 21:43 UTCresolved

   This incident has been resolved.

1. 22 de enero de 2026 a las 17:27 UTCinvestigating

   We will be undergoing scheduled maintenance on Friday 1/23 from 10:00pm to Midnight EST. There will be system downtime during this window.

2. 3 de febrero de 2026 a las 23:50 UTCinvestigating

   We will be undergoing scheduled maintenance on Friday 2/6 from 10:00pm to Midnight EST. There will be system downtime during this window.

3. 20 de febrero de 2026 a las 22:06 UTCresolved

   This incident has been resolved.

1. 13 de enero de 2026 a las 16:13 UTCinvestigating

   We are aware of and investigating an issue impacting our 6-8 ELA and Science programs. Students are encountering issues when selecting multiple-choice answers, dragging and dropping answers, etc. Our Engineering team is working to identify the root cause and implement a fix for this issue. Thank you for your patience!

2. 13 de enero de 2026 a las 16:28 UTCmonitoring

   Our Engineering team has deployed a fix and users should be seeing full recovery now.

3. 14 de enero de 2026 a las 2:49 UTCresolved

   This incident has been resolved.

1. 12 de enero de 2026 a las 19:20 UTCinvestigating

   We are aware of and investigating an issue disrupting login services and navigation across all products right now. Our Engineering team is working to identify the root cause of and implement a fix for this issue as we speak. We apologize for this inconvenience and will update this page as efforts towards resolution progress. Thank you for your patience!

2. 12 de enero de 2026 a las 19:25 UTCinvestigating

   Login issues have recovered but users are still experiencing general slowness in the system. We are continuing to narrow down the root cause.

3. 12 de enero de 2026 a las 19:44 UTCinvestigating

   Login services and navigational load times have recovered. Administrator Reports pages may still be experiencing long load times right now.

4. 12 de enero de 2026 a las 20:10 UTCmonitoring

   All services have recovered. We are continuing to monitor. Thank you again for your patience!

5. 13 de enero de 2026 a las 15:44 UTCinvestigating

   We are aware of and investigating an issue disrupting login services and navigation across all products right now. Our Engineering team is working to identify the root cause of and implement a fix for this issue as we speak. Thank you for your patience!

6. 14 de enero de 2026 a las 16:59 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

7. 21 de enero de 2026 a las 20:48 UTCmonitoring

   This issue was officially resolved the evening of Sunday 1/18. Thank you for your patience!

8. 3 de febrero de 2026 a las 23:50 UTCresolved

   This incident has been resolved.

1. 18 de diciembre de 2025 a las 17:15 UTCinvestigating

   Our engineering team is aware of and investigating an issue when accessing The Hub on our CKLA & Caminos applications. It is currently generating an error of 404 and not loading pages properly. We apologize for the inconvenience and are working as fast as possible to resolve this issue. Thank you so much for your patience!

2. 18 de diciembre de 2025 a las 17:40 UTCresolved

   This incident has been resolved.