Comenzó 31 de agosto de 2026 a las 17:44 UTC · 27m
OutageIncidente mayor
Componentes afectados
Dropbox Sign
investigating
Estamos investigando el rendimiento degradado que afecta a la carga de documentos y la firma, causada por un incidente con nuestro proveedor de corriente, Dropbox Sign. Estamos monitoreando las actualizaciones de Dropbox Sign y publicaremos cuando aprendamos más.
resolved
Nuestro proveedor de corriente ha resuelto el problema.
Traducido automáticamente desde la actualización oficial del incidente.
Integración Certn No disponible
Comenzó 7 de agosto de 2026 a las 19:11 UTC · 1d 17h
IssuesIncidente menor
Componentes afectados
Assessments
identified
Nuestra integración Certn Assessment no está disponible actualmente debido a un inesperado problema de conexión con Certn. Estamos trabajando con ellos para resolverlo.
identified
Certn ha restaurado el acceso para las cuentas más afectadas. Un pequeño número de cuentas siguen impactadas y seguimos trabajando con Certn para restaurarlas
resolved
Este incidente ha sido resuelto.
Traducido automáticamente desde la actualización oficial del incidente.
Elevated Ashby API Latency
Comenzó 27 de julio de 2026 a las 14:56 UTC · 6h 16m
IssuesIncidente menor
Componentes afectados
Ashby API
investigating
Estamos experimentando una latencia elevada en la API de Ashby disponible en api.ashbyhq.com, las solicitudes pueden tardar más tiempo en ser procesadas o en tiempo completo.
El equipo de Ingeniería está investigando el tema.
identified
Hemos mitigado la cuestión y los tiempos de respuesta han vuelto a la normalidad.
Seguiremos trabajando para lograr la plena resolución.
identified
Seguimos trabajando en una solución para esta cuestión.
resolved
Este incidente ha sido resuelto.
Traducido automáticamente desde la actualización oficial del incidente.
Algunos registros de SSO pueden fallar
Comenzó 16 de julio de 2026 a las 8:40 UTC · 2h 21m
OutageIncidente mayor
Componentes afectados
Single Sign On
identified
Estamos investigando fallos intermitentes al firmar con Ashby usando SSO. Los usuarios afectados pueden ver un error de inicio de sesión y tener que volver a entrar. Otros métodos de registro y el resto de Ashby están operando normalmente. El problema es causado por un incidente en un proveedor de corriente. Nuestro equipo está monitoreando activamente la situación y publicará otra actualización a medida que aprendamos más.
identified
Seguimos monitoreando un problema en el que algunos usuarios pueden experimentar intermitentemente un login fallido o programado al iniciar sesión a través de SSO debido a un problema en nuestro proveedor de corriente. Si usted golpeó una firma de error a través de SSO, por favor vuelva a entrar. Si usted está conectado actualmente, evite iniciar sesión mientras el problema persiste. Otros métodos de inicio de sesión, incluyendo el registro de enlace mágico, no son afectados. Estamos monitoreando activamente y publicaremos otra actualización a medida que la situación cambie.
monitoring
Nuestro proveedor de corriente ha resuelto el incidente que afecta a los registros SSO. Los usuarios deben ahora poder iniciar sesión normalmente. Seguimos monitoreando la recuperación y proporcionaremos otra actualización si la situación cambia.
resolved
Este incidente ha sido resuelto.
Traducido automáticamente desde la actualización oficial del incidente.
Long-Running Loading Screens and Timeouts
Comenzó 13 de julio de 2026 a las 17:19 UTC · 0m
Pending
resolved
For approximately 11 minutes from 10:19 AM PDT to 10:30 AM PDT, Ashby users experienced long-running loading screens and, in some cases, errors. This was the result of requests to our servers taking too long to respond. Candidates applying for jobs were unaffected.
Our maintenance this weekend will address the root cause of this issue by increasing our database capacity.
Structured resume parsing unavailable
Comenzó 8 de julio de 2026 a las 0:40 UTC · 3h 37m
IssuesIncidente menor
Componentes afectados
Recruiting
identified
Due to an issue with a downstream provider, newly uploaded resumes are not being automatically parsed into structured data. Resume files remain available in the app, but contact info, work history, and plain-text content are not currently being extracted from newly-uploaded resumes. Application form autofill, AI job criteria evaluation, and resume-based search may be affected for new resumes. Email and Chrome extension resume imports may also fail until parsing is restored.
monitoring
Newly-uploaded resumes are now being parsed successfully. Resumes that failed to parse during the incident will be backfilled.
resolved
This incident has been resolved. Resumes that failed to parse during the incident have been backfilled.
Candidate PDF Export Errors
Comenzó 6 de julio de 2026 a las 18:30 UTC · 0m
Pending
resolved
From 11:30am until 1:40pm PDT, candidate PDF exports failed with a generic message. The cause of this issue has already been identified and fixed.
Sporadic reports of Ashby unavailable
Comenzó 1 de julio de 2026 a las 20:19 UTC · 5h 55m
We are getting reports of Ashby being unavailable in Sydney. We're also getting limited reports of Ashby being unavailable in other regions, like Portland and San Francisco. We're working with an upstream provider to determine the root cause.
identified
Our upstream provider, Cloudflare, has confirmed a connectivity issue and is working on a fix.
resolved
Our upstream provider, Cloudflare, has implemented a fix and our tests indicate they have resolved the issue.
Degraded performance in Sydney region due to issues with upstream provider
We've confirmed Ashby is available again in the Sydney region. We will work with our upstream provider to understand what happened.
DropBox Sign updates not reflecting in Ashby
Comenzó 24 de junio de 2026 a las 21:16 UTC · 1h 5m
OutageIncidente mayor
Componentes afectados
Dropbox Sign
identified
Starting at 4:30PM (UTC), Ashby stopped being able to process inbound data from Dropbox Sign. E-Signature requests were sent, but status updates were not recorded.
monitoring
A fix has been implemented, and data is in the process of being recovered.
resolved
This incident has been resolved.
Delays for some Email and Slack Notifications
Comenzó 24 de junio de 2026 a las 16:00 UTC · 0m
IssuesIncidente menor
resolved
We're experiencing an issue sending Slack and email notifications for interview reminders between 4:00PM and 5:00PM (UTC)
Delays for some Email and Slack Notifications
Comenzó 22 de junio de 2026 a las 16:00 UTC · 0m
IssuesIncidente menor
resolved
We're experiencing an issue sending Slack and email notifications for interview reminders between 4:00PM and 7:00PM (UTC)
Conditional offer fields do not respect conditions
Comenzó 19 de junio de 2026 a las 13:47 UTC · 33m
IssuesIncidente menor
Componentes afectados
Recruiting
identified
Conditional offer fields are not correctly respecting conditions, preventing some offers from being sent out. We have identified the root cause and are remediating.
monitoring
We have remediated the root cause and are monitoring.
resolved
This incident has been resolved.
Degraded integrations
Comenzó 19 de junio de 2026 a las 6:30 UTC · 0m
OutageIncidente mayor
resolved
Integrations degraded due to an infrastructure issue. Affected services include Google Workspace integration (including sending via Gmail); ATS syncs; autocomplete for candidate resumes/locations; and some AI features.
Comenzó 16 de junio de 2026 a las 8:21 UTC · 1h 0m
IssuesIncidente menor
Componentes afectados
AnalyticsRecruiting
investigating
We are aware of some customers being unable to load saved dashboards. We are investigating this issue.
monitoring
This issue has been diagnosed and a fix has been deployed. We're monitoring for further issues but expect this to be working for all customers now.
resolved
This incident has been resolved.
Job pages not working in Safari
Comenzó 15 de junio de 2026 a las 16:59 UTC · 2h 16m
OutageIncidente mayor
Componentes afectados
Hosted Job Boards
identified
We've identified an issue that's causing embedded job pages to not load in Safari
identified
We've identified that this issue affects any job page (embedded or not) in Safari.
monitoring
We have implemented a fix and are monitoring. Affected candidates or any user will need to refresh any links from jobs.ashbyhq.com or you.ashbyhq.com.
resolved
This incident has been resolved.
postmortem
## **Summary**
On Monday, June 15, from approximately 4:00 AM PDT to 10:26 AM PDT, Safari and iOS users encountered an error with embedded and Ashby-hosted job boards \([jobs.ashbyhq.com](http://jobs.ashbyhq.com)\) and could not view or apply to jobs.
We became aware of the problem at 9:43 AM PDT and recovered at 10:26 AM PDT.
## **Why did this happen?**
Ashby's internal code build process processes the code that powers your hosted and embedded job boards. As part of our security practices, each file is published with verification data that browsers use to confirm the file they download is exactly what we intend to serve. We shipped a change to this build process that modified the files after their verification data had been generated, so the files no longer matched the verification data and failed to load in Safari and iOS mobile browsers. The same files did not fail in the same way in other browsers, such as Chrome and Firefox, which is why the failure appeared inconsistent amongst visitors.
## **How did we resolve this situation?**
After confirming the failure was tied to a recent deploy, we rolled back to a known-good state to restore service. We confirmed that job boards loaded correctly in Safari, on mobile devices, and in other browsers before resuming normal deployments.
## **How did we get to this point?**
The change altered our shipped code in a way we did not anticipate, and two gaps let it reach production undetected:
1. Our automated job board tests ran only against Chrome.
2. We didn’t have a check verifying file integrity at the point of publishing, where this particular failure surfaced.
## **What have we put in place to prevent this from happening in the future?**
1. We added an automated check that verifies file integrity immediately before publishing; any mismatch now blocks the deployment of updates to Ashby. We confirmed it catches this exact failure.
2. We corrected how integrity verification is applied to our job board code, so that all browsers enforce it consistently.
3. We expanded our automated job board tests to run against Safari and Firefox, not just Chrome.
4. We have added additional monitoring, including on mobile browsers, to alert us directly when a job board fails to load in this way.
AI Notetaker Issues Due to Upstream Provider
Comenzó 2 de junio de 2026 a las 14:55 UTC · 7h 2m
IssuesIncidente menor
Componentes afectados
AI Notetaker
identified
We are investigating an issue with the AI Notetaker which may affect the Meeting Bot's ability to attend a meeting
monitoring
All upstream provider issues have been resolved. We are investigating the affected AI Notetaker instances.
monitoring
Our upstream provider has indicated that their service is operating normally, and we consider the incident resolved. Please reach out to [email protected] in case you experience any delays or issues with AI notetaker calls going forward.
resolved
This incident has been resolved.
Ashby Unavailable
Comenzó 1 de junio de 2026 a las 6:33 UTC · 2h 31m
OutageIncidente mayor
Componentes afectados
Job Post APIDocumentationGoogle GmailZoomJob FeedHRIS IntegrationSingle Sign OnMicrosoft 365GoogleHosted Job BoardsAI NotetakerAnalyticsChrome ExtensionAshby APIATS SyncDropbox SignHelp Center AI ChatRecruitingAssessmentsSendGrid Parse APISchedulingOffice 365AWSGoogle CalendarSendGrid API v3Magic LinkReports APIMobileGoogle Meet
investigating
We are currently investigating this issue.
investigating
We are currently investigating the issue
investigating
We are continuing to investigate this issue.
identified
We are seeing signs of recovery, though there may be residual instability. AI features will be unavailable as we mitigate the remaining issues.
monitoring
The application has recovered. AI features are still affected, and we are actively working to mitigate the issues.
monitoring
AI features are enabled again, and we're processing the backlog of accumulated work.
monitoring
All systems are now operational, we are continuing to monitor
resolved
This incident has been resolved.
postmortem
## **Summary**
On Sunday, May 31st, at 10pm PST, Ashby was slow and had a high error rate for approximately 1 hour, from 10pm to 11:10pm \(PST\).
During this time, the Ashby main application would have been slow, and approximately 50% of user actions would have resulted in Ashby displaying an error. Some candidates may have noticed a slower response to their job applications, but all applications were successful and none were lost.
## **Why did this happen?**
On Sunday, May 31st, at 4pm PST, an account with one of our AI providers became unavailable. As a result, calls to that provider started to error. These calls are configured to automatically retry periodically until they succeed, but the retries caused a steady increase in the number of such calls per minute. In turn, this drained the capacity of a shared subsystem that manages many different processes at Ashby.
In particular, that shared subsystem is used for storing user session data. As the shared subsystem became overwhelmed, user sessions became slower to respond.
This caused requests to our web servers to take significantly longer to process. Which then caused our web servers to begin running out of capacity.
At 6am, capacity reached a critical low. At this point, our system began rejecting user actions. This is done to prevent complete system failure.
## **How did we resolve the situation?**
At 10:04pm PST, our on-call engineers were notified. By 10:16pm PST, our on-call engineers were beginning an investigation.
At 11:03pm PST, we identified the subsystem that had reached capacity.
At 11:07pm PST, we stopped processing certain types of automated actions.
At 11:09pm PST, we identified the issue with the external provider and rectified it immediately.
At 11:10pm PST, error rates were down to 10%.
At 11:20pm PST, error rates were down to normal levels \(~0%\).
At 11:54pm PST, normal service was resumed, and no data was lost.
## **What have we put in place to prevent it from happening in the future?**
We’ve done an internal postmortem on this incident and have implemented or plan to implement a variety of changes that achieve three things:
1. Reduced the likelihood of future failure
2. Faster incident response times
3. Lower impact on customers in the event of failure
Specifically, we have done the following:
* We were already in the process of replacing the subsystem at the center of the outage. We have accelerated that work. The replacement is not vulnerable to this particular kind of failure.
* We’ve added additional monitoring around our AI providers to alert us to failures like this sooner.
* We are prioritizing a fix for the retry mechanism that led to this incident.
* We are migrating our user session storage to a new subsystem that is not vulnerable to this particular kind of failure.
Elevated error rate on job board API
Comenzó 29 de mayo de 2026 a las 13:41 UTC · 2h 13m
IssuesIncidente menor
Componentes afectados
Job Post API
investigating
We are investigating intermittent elevated error rates on the job board API.
identified
We have identified the issue and are working on a fix.
monitoring
We have rolled out the fix and are monitoring performance.
resolved
This incident has been resolved.
Notes cannot be created by external recruiters
Comenzó 28 de mayo de 2026 a las 13:34 UTC · 1h 40m
IssuesIncidente menor
Componentes afectados
Recruiting
identified
We have identified an issue with external/agency recruiters being unable to add notes to candidates' profiles. A fix is being deployed.
monitoring
We have deployed the fix and are monitoring the situation.