Historial de interrupciones de Atera

1. 19 de octubre de 2026 a las 6:27 UTCinvestigating

   Actualmente estamos experimentando logins lentos o fallando. Algunos usuarios pueden ser incapaces de iniciar sesión o pueden ver largos tiempos de carga. Nuestro equipo está investigando y compartiremos una actualización en breve.

2. 19 de octubre de 2026 a las 6:57 UTCidentified

   Se ha determinado la cuestión y se está aplicando una solución.

3. 19 de octubre de 2026 a las 7:37 UTCidentified

   Hicimos algunos cambios a nivel de bases de datos para abordar la cuestión del desempeño. Ahora estamos observando de cerca los resultados y proporcionaremos otra actualización pronto.

4. 19 de octubre de 2026 a las 14:21 UTCmonitoring

   Se ha aplicado una solución y estamos monitoreando los resultados.

5. 19 de octubre de 2026 a las 18:56 UTCmonitoring

   Continuamos monitoreando cualquier otro problema.

6. 20 de octubre de 2026 a las 7:34 UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. 8 de octubre de 2026 a las 12:48 UTCinvestigating

   Actualmente estamos experimentando retrasos con códigos de verificación de SMS 2FA para servicios incluyendo la función Work From Home, debido a un outage parcial con Twilio, nuestro proveedor de terceros.

2. 14 de octubre de 2026 a las 7:10 UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. 22 de junio de 2026 a las 4:10 UTCinvestigating

   We are aware of an issue affecting the Ticket Conversations tab. Some users may experience a blank view or be unable to send replies. Our team is actively investigating and working to restore full functionality as quickly as possible.

2. 22 de junio de 2026 a las 4:14 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 22 de junio de 2026 a las 7:21 UTCresolved

   This incident has been resolved

1. 11 de junio de 2026 a las 19:15 UTCidentified

   Some customers may have received a duplicate charge on their Atera payment. We are aware of the issue and our payment provider is working to resolve it. We will post updates here as the situation develops.

2. 23 de junio de 2026 a las 13:52 UTCresolved

   This incident has been resolved.

1. 9 de junio de 2026 a las 7:31 UTCinvestigating

   Some clients may experience incorrect availability alerts for devices. Our team is aware of the issue and is actively working towards a resolution. We will provide further updates shortly.

2. 9 de junio de 2026 a las 8:13 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 9 de junio de 2026 a las 10:26 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 9 de junio de 2026 a las 11:32 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 9 de junio de 2026 a las 12:31 UTCresolved

   This incident has been resolved.

1. 2 de abril de 2026 a las 19:26 UTCinvestigating

   Some clients may experience issues when accessing newly created tickets. Our team is aware and we are actively working towards a resolution.

2. 2 de abril de 2026 a las 21:04 UTCinvestigating

   We are currently experiencing an issue impacting customers in the United States. Our team is investigating and working to restore service as quickly as possible.

3. 2 de abril de 2026 a las 21:38 UTCmonitoring

   The disruption impacting US customers has been fixed. Our team is actively monitoring to confirm full recovery.

4. 2 de abril de 2026 a las 22:50 UTCresolved

   The issue has been identified and resolved.

1. 9 de marzo de 2026 a las 15:14 UTCinvestigating

   We are currently investigating intermittent login issues affecting some users. Access to the platform may be inconsistent at this time. Our team is actively working to identify the root cause and restore stable access as quickly as possible.

2. 9 de marzo de 2026 a las 16:03 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 9 de marzo de 2026 a las 17:11 UTCresolved

   This incident has been resolved.

1. 9 de marzo de 2026 a las 14:01 UTCinvestigating

   We are currently investigating an issue affecting the PSA ticketing page. Some actions within the ticketing interface may not be functioning as expected. Our team is actively working to identify the cause and restore full functionality.

2. 9 de marzo de 2026 a las 15:00 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 9 de marzo de 2026 a las 15:24 UTCresolved

   This incident has been resolved.

1. 22 de febrero de 2026 a las 16:43 UTCinvestigating

   We are currently investigating reports of users being unable to access app.atera.com. For real-time updates regarding the underlying authentication service, please follow the official Auth0 status page: https://status.auth0.com/

2. 22 de febrero de 2026 a las 18:58 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 22 de febrero de 2026 a las 19:08 UTCresolved

   This incident has been resolved.

1. 11 de febrero de 2026 a las 23:47 UTCinvestigating

   Some US customers may be experiencing intermittent issues in the Atera console due to an upstream Microsoft service disruption. We are monitoring the situation and actively working with Microsoft to resolve it as quickly as possible.

2. 12 de febrero de 2026 a las 0:42 UTCinvestigating

   Our team is working closely with Microsoft engineers to mitigate the issue as quickly as possible. We will provide additional updates as soon as more information becomes available.

3. 12 de febrero de 2026 a las 1:13 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 12 de febrero de 2026 a las 1:16 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 12 de febrero de 2026 a las 1:21 UTCmonitoring

   We are continuing to monitor for any further issues.

6. 12 de febrero de 2026 a las 1:30 UTCresolved

   This incident has been resolved.

1. 12 de enero de 2026 a las 11:48 UTCidentified

   Customers in the EU & UK regions may experience login issues, slowness, and difficulties performing actions within the Atera console. Our teams are actively working to resolve this issue and restore normal service as soon as possible.

2. 12 de enero de 2026 a las 14:28 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 12 de enero de 2026 a las 15:08 UTCresolved

   This incident has been resolved.

1. 12 de enero de 2026 a las 10:28 UTCidentified

   Customers from the EU & UK regions might experience login issues on the Atera console. Our teams are actively working to resolve this issue and restore normal service as soon as possible.

2. 12 de enero de 2026 a las 10:44 UTCidentified

   Customers from the EU & UK regions might experience slowness and issues performing actions within the Atera console. Our teams identified the issue and are deploying a fix.

3. 12 de enero de 2026 a las 10:53 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 12 de enero de 2026 a las 11:38 UTCresolved

   This incident has been resolved.

1. 5 de enero de 2026 a las 7:22 UTCinvestigating

   Splashtop is currently experiencing a global stack outage. This is impacting our RMM remote access - you may be unable to initiate remote sessions at this time. Their engineering team is investigating. For real-time status, please monitor: https://status.splashtop.com/

2. 5 de enero de 2026 a las 7:29 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 5 de enero de 2026 a las 7:47 UTCresolved

   This incident has been resolved.

1. 5 de diciembre de 2025 a las 9:11 UTCinvestigating

   We are currently experiencing service disruptions due to a widespread outage affecting Cloudflare. Our engineers are actively monitoring the situation and exploring mitigation steps to minimize the impact on our services. We will provide updates as more information becomes available

2. 5 de diciembre de 2025 a las 9:52 UTCmonitoring

   Currently monitoring Cloudflare for applied fixes

3. 5 de diciembre de 2025 a las 10:18 UTCresolved

   This incident has been resolved.

1. 18 de noviembre de 2025 a las 12:15 UTCidentified

   We are currently experiencing service disruptions due to a widespread outage affecting Cloudflare. Our engineers are actively monitoring the situation and exploring mitigation steps to minimize the impact on our services. We will provide updates as more information becomes available

2. 18 de noviembre de 2025 a las 13:24 UTCmonitoring

   Currently monitoring Cloudflare for applied fixes

3. 18 de noviembre de 2025 a las 16:12 UTCresolved

   This incident has been resolved.

1. 11 de septiembre de 2025 a las 7:40 UTCinvestigating

   We are aware that Microsoft Defender is incorrectly flagging the MSI installers as false positives, which may temporarily prevent new agents from being installed or downloaded. Our team is already working directly with Microsoft to get this resolved as a top priority. We'll be sure to provide another update as soon as a fix is available. We appreciate your patience and apologize for any inconvenience this has caused.

2. 11 de septiembre de 2025 a las 8:12 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 11 de septiembre de 2025 a las 13:04 UTCresolved

   Fix: This issue has been fully resolved in collaboration with Microsoft. Action Required: You can now safely download and install the latest MSI installer

1. 24 de julio de 2025 a las 15:50 UTCinvestigating

   We are currently investigating an issue causing some agents to appear offline in the console. Our team is currently working to identify the root cause.

2. 24 de julio de 2025 a las 16:08 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 24 de julio de 2025 a las 16:32 UTCresolved

   This incident has been resolved.

1. 22 de julio de 2025 a las 14:59 UTCinvestigating

   We are currently investigating an issue causing some agents to appear offline in the console. Our team is currently working to identify the root cause.

2. 22 de julio de 2025 a las 15:42 UTCmonitoring

   A fix has been implemented, and we are monitoring the results.

3. 22 de julio de 2025 a las 16:28 UTCresolved

   This incident has been resolved.

1. 17 de julio de 2025 a las 15:54 UTCinvestigating

   We are currently investigating an issue causing some agents to appear offline in the console. Our team is currently working to identify the root cause.

2. 17 de julio de 2025 a las 16:53 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 17 de julio de 2025 a las 17:11 UTCresolved

   This incident has been resolved.

1. 14 de julio de 2025 a las 22:53 UTCinvestigating

   We are currently investigating the issue.

2. 15 de julio de 2025 a las 0:52 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 15 de julio de 2025 a las 6:11 UTCmonitoring

   We continue to monitor the situation closely and are working with Microsoft engineers to address the issue. Please note that this currently impacts services for some US customers; EU services remain unaffected.

4. 20 de julio de 2025 a las 8:12 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 20 de julio de 2025 a las 8:13 UTCresolved

   This incident has been resolved.