Historial de interrupciones de Bettercloud

1. 23 de octubre de 2026 a las 12:49 UTCinvestigating

   Actualmente estamos investigando un problema que está impidiendo que BetterCloud Google Administration (g.bettercloud.com) cargue. Proporcionaremos otra actualización lo antes posible. Si tiene alguna pregunta, por favor contacte con soporte por correo electrónico [email protected].

2. 23 de octubre de 2026 a las 14:11 UTCinvestigating

   Hemos restaurado la interfaz UI de BetterCloud (g.bettercloud.com) de Google Administration (g.bettercloud.com) después de que un problema impidió que la interfaz de usuario cargase durante un período de tiempo. Actualmente estamos monitoreando la estabilidad y proporcionaremos otra actualización lo antes posible. Si tiene alguna pregunta, por favor contacte con soporte por correo electrónico [email protected].

3. 23 de octubre de 2026 a las 14:23 UTCmonitoring

   Hemos restaurado la interfaz UI de BetterCloud (g.bettercloud.com) de Google Administration (g.bettercloud.com) después de que un problema impidió que la interfaz de usuario cargase durante un período de tiempo. Actualmente estamos monitoreando la estabilidad y proporcionaremos otra actualización lo antes posible. Si tiene alguna pregunta, por favor contacte con soporte por correo electrónico [email protected].

4. 23 de octubre de 2026 a las 14:29 UTCresolved

   Este incidente ha sido resuelto. El acceso de Google Administration (g.bettercloud.com) ha sido restaurado. Si tiene alguna pregunta, por favor contacte con soporte por correo electrónico [email protected].

Traducido automáticamente desde la actualización oficial del incidente.

1. 9 de octubre de 2026 a las 19:00 UTCinvestigating

   Actualmente estamos investigando un problema que impide a los clientes acceder a las herramientas de correo electrónico para Google Workspace en la plataforma NextGeneration de BetterCloud (ai.bettercloud.com). Nos disculpamos por cualquier inconveniente que esto está causando y proporcionará otra actualización lo antes posible. Si tiene alguna pregunta, por favor contacte con soporte por correo electrónico [email protected].

2. 9 de octubre de 2026 a las 19:24 UTCresolved

   Hemos resuelto el problema evitando que los clientes accedan a la sección Herramientas de Email en la plataforma NextGeneration de BetterCloud (ai.bettercloud.com). Nos disculpamos por cualquier inconveniente que esto pueda haber causado. Si tiene alguna pregunta, por favor contacte con soporte por correo electrónico [email protected].

Traducido automáticamente desde la actualización oficial del incidente.

1. 6 de octubre de 2026 a las 20:47 UTCmonitoring

   Hemos identificado y resuelto un problema que causó ciertas acciones "Crear usuario" para detener o fallar para un subconjunto de clientes. Actualmente estamos monitoreando la estabilidad. Si tiene alguna pregunta, comuníquese con nuestro Equipo de Soporte en [email protected]

2. 7 de octubre de 2026 a las 13:12 UTCmonitoring

   Hemos monitoreado nuestros servicios para la estabilidad y estamos seguros de que esta cuestión está resuelta. Nos disculpamos por cualquier inconveniente que este asunto pueda haber causado. Si tiene alguna pregunta, comuníquese con nuestro Equipo de Soporte en [email protected]

3. 7 de octubre de 2026 a las 20:56 UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. 1 de septiembre de 2026 a las 21:30 UTCinvestigating

   Actualmente estamos investigando una cuestión que resultó en la suspensión de un número limitado de integraciones de BambooHR. Nos disculpamos por cualquier inconveniente y proporcionaremos otra actualización lo antes posible. Si tiene alguna pregunta, póngase en contacto con Soporte: [email protected]

2. 2 de septiembre de 2026 a las 22:36 UTCresolved

   Hemos remediado la cuestión que resultó en la suspensión de un número limitado de integraciones Bamboo HR. Asesoramos a cualquier cliente utilizando la integración de Bamboo HR dentro de BetterCloud User Automation para comprobar el Centro de Integración y reconectar manualmente según sea necesario utilizando las instrucciones en nuestro artículo del centro de ayuda. Nos disculpamos por cualquier inconveniente que este asunto pueda haber causado. Si tiene alguna pregunta, comuníquese con nuestro equipo de Soporte enviando correo electrónico [email protected].

Traducido automáticamente desde la actualización oficial del incidente.

1. 5 de agosto de 2026 a las 20:14 UTCidentified

   Chat is currently unavailable due to an outage with our Chat provider, Olark. Please submit a support ticket by emailing [email protected] and we will get back to you as soon as possible.

2. 5 de agosto de 2026 a las 22:28 UTCresolved

   The issue with our Chat service has been restored. We appreciate your patience! If you have any questions, please contact Support: [email protected]

1. 19 de mayo de 2026 a las 14:51 UTCinvestigating

   We have received reports indicating that some O365 integrations may be unexpectedly disconnecting. We are currently investigating the issue. We will provide further updates as more details become available. Please contact [email protected] with any questions or concerns.

2. 19 de mayo de 2026 a las 22:30 UTCresolved

   We have remediated the issue that resulted in the suspension of a limited number of Office 365 integrations. BetterCloud was able to automatically reconnect a subset of customer affected Integrations. However, we advise any customer utilizing the Office 365 Integration within BetterCloud User Automation to check the Integration Center and manually reconnect as needed using the directions in our help center article. We apologize for any inconvenience this issue may have caused. If you have any questions, please reach out to our Support team by emailing [email protected].

1. 4 de mayo de 2026 a las 13:14 UTCinvestigating

   We are currently investigating an issue that is impacting the Workflows and Action menu UI in app.bettercloud.com, including On Demand Workflows. We apologize for any inconvenience and will provide another update as soon as possible. If you have any questions, please contact Support: [email protected]

2. 4 de mayo de 2026 a las 16:30 UTCmonitoring

   We have identified and resolved the issue impacting the Workflows and Action menu UI in app.bettercloud.com and are monitoring for stability. We apologize for any inconvenience and will provide another update as soon as possible. If you have any questions, please contact Support: [email protected]

3. 4 de mayo de 2026 a las 18:47 UTCresolved

   We have monitored for stability and concluded this issue is resolved. This incident prevented the Workflow's UI and the Action menu from loading correctly. Further analysis showed this incident caused a delay for Workflows executed manually/scheduled to execute via the UI (ie: On Demand). All impacted Workflows have since processed as expected. We apologize for any inconvenience this issue may have caused. If you have any questions, please contact our support team by emailing [email protected].

1. 1 de mayo de 2026 a las 19:15 UTCinvestigating

   We are currently investigating an issue that is preventing certain types of Workflows from triggering. Specifically Workflows set to trigger from BambooHR or Custom Attribute related events are affected. We apologize for any inconvenience this is causing and will provide another update as soon as possible. If you have any questions, please contact support by emailing [email protected].

2. 2 de mayo de 2026 a las 0:16 UTCinvestigating

   We are still actively troubleshooting an issue that is preventing certain types of Workflows from triggering. We apologize for any inconvenience this is causing, and will provide another update as soon as possible. If you have any questions, please contact support by emailing [email protected].

3. 2 de mayo de 2026 a las 3:42 UTCresolved

   We have resolved the issue preventing certain Workflows from triggering. All Workflows that were expected to trigger during the outage have been reprocessed. Thank you for your patience and understanding. If you have any questions or concerns, please reach out to [email protected]

1. 30 de abril de 2026 a las 21:32 UTCinvestigating

   We are currently experiencing delays in action execution. Our team is actively investigating the root cause and working to restore normal processing as quickly as possible. We will provide updates here as soon as more information becomes available. If you have any questions, please email our support team at [email protected].

2. 30 de abril de 2026 a las 23:11 UTCresolved

   We have implemented a fix for the issue causing delays in action execution for a subset of customers. We apologize for any inconvenience this issue may have caused. If you have any questions, please contact our Support Team at [email protected].

1. 24 de abril de 2026 a las 21:11 UTCmonitoring

   We are investigating an issue that is preventing Workflow email notifications from sending for a subset of customers. We are working to resolve this issue as soon as possible and will provide updates here as we work towards a resolution. If you have any questions, please contact our Support Team at [email protected]

2. 27 de abril de 2026 a las 13:38 UTCmonitoring

   We have implemented a fix for the workflow notification issue and are monitoring to ensure it is resolved. If you have any questions, please contact our Support Team at [email protected]

3. 28 de abril de 2026 a las 13:25 UTCresolved

   This incident has been resolved.

1. 22 de abril de 2026 a las 14:30 UTCidentified

   Chat is currently unavailable due to an outage with our Chat provider, Olark (https://status.olark.com/). Please submit a support ticket by emailing [email protected] and we will get back to you as soon as possible.

2. 22 de abril de 2026 a las 20:34 UTCresolved

   This incident has been resolved.

1. 14 de abril de 2026 a las 17:44 UTCidentified

   We have identified an issue causing File Governance Insights data to be inaccurate for some customers. We are working towards a fix and will provide updates here as we know more. If you have any questions, please reach out to our support team by emailing [email protected].

2. 15 de abril de 2026 a las 18:12 UTCmonitoring

   We have taken action to resolve the issue affecting certain customers that was resulting in a File Governance insights data issue. We are monitoring the results and will provide another update as soon as possible. If you have any questions, please contact Support: [email protected]

3. 16 de abril de 2026 a las 16:29 UTCresolved

   We have resolved the issue affecting certain customers that was resulting in a File Governance insights data issue. We apologize for any inconvenience this issue may have caused. If you have any questions, please contact our Support Team at [email protected].

1. 19 de febrero de 2026 a las 15:49 UTCidentified

   Chat is currently unavailable due to a Olark outage (https://status.olark.com/). Please submit a support ticket by emailing [email protected] and we will get back to you as soon as possible.

2. 19 de febrero de 2026 a las 18:55 UTCresolved

   This incident has been resolved.

1. 5 de enero de 2026 a las 21:54 UTCinvestigating

   We are investigating an issue that is causing Workflow Action delays for a subset of customers. We are working to resolve this issue as soon as possible and will provide updates here as we work towards a resolution. If you have any questions, please contact our Support Team at [email protected]

2. 5 de enero de 2026 a las 22:27 UTCresolved

   We have implemented a fix that was causing Workflow Action delays for a subset of customers. We apologize for any inconvenience this issue may have caused. If you have any questions, please contact our Support Team at [email protected].

1. 19 de diciembre de 2025 a las 19:47 UTCinvestigating

   We have identified and are investigating an issue causing delays for workflow actions and Self Service Agent & integration installation errors for a subset of customers. Our engineering team has applied changes that have reduced the impact, and we are continuing to monitor affected services to ensure normal processing is fully restored. We apologize for the inconvenience this may be causing and will provide additional updates as more information becomes available. If you have any questions, please contact our Support Team by emailing [email protected]

2. 19 de diciembre de 2025 a las 22:52 UTCresolved

   This incident has been resolved.

1. 4 de diciembre de 2025 a las 15:47 UTCresolved

   Some users experienced errors when when attempting to access BetterCloud Google Administration (g.bettercloud.com) between approximately 6pm ET on 12/3 and 1am ET on 12/4. The issue has been corrected and access has been restored. A related issue causing certain tasks including signature policies, sheet imports/exports, and reports to take longer than expected was fixed today. If you have any questions, please contact our Support Team.

1. 3 de noviembre de 2025 a las 18:40 UTCidentified

   We have identified and are investigating an issue resulting in some delays related to syncs for a subset of customers. We apologize for the inconvenience this issue is causing, and will post updates as we know more. Please reach out to our support team by emailing [email protected] if you have any questions.

2. 4 de noviembre de 2025 a las 22:04 UTCresolved

   This incident has been resolved.

1. 26 de septiembre de 2025 a las 16:29 UTCmonitoring

   Some functionality may be delayed as a result of a temporary Google Cloud Platform outage. We are monitoring outage status and we are processing the backlog of delayed events. We will provide another update when the delay has been resolved. If you have any questions, please contact our Support Team.

2. 26 de septiembre de 2025 a las 18:32 UTCresolved

   This incident has been resolved.

1. 4 de septiembre de 2025 a las 14:06 UTCinvestigating

   We are currently experiencing delays in action execution. Our team is actively investigating the root cause and working to restore normal processing as quickly as possible. We will provide updates here as soon as more information becomes available. If you have any questions, please contact our Support Team.

2. 4 de septiembre de 2025 a las 20:21 UTCmonitoring

   A fix has been implemented and we are monitoring as we process the backlog of delayed actions. We will provide another update here when we are fully caught up. If you have any questions, please contact our Support Team.

3. 10 de septiembre de 2025 a las 13:16 UTCresolved

   This incident has been resolved.

1. 17 de julio de 2025 a las 14:56 UTCinvestigating

   We are currently investigating an issue that may cause intermittent delays in the Spend Optimization UI. Updates will be provided here as we work towards a fix. If you have any questions, please contact our Support Team.

2. 17 de julio de 2025 a las 16:37 UTCmonitoring

   The intermittent delays in the Spend Optimization UI have subsided. We are monitoring to ensure continued normal performance. If you have any questions, please contact our Support Team.

3. 17 de julio de 2025 a las 18:30 UTCresolved

   This incident has been resolved.