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    Historial de interrupciones de Betternow

    51 incidentes de Betternow registrados desde abril de 2017, con actualizaciones oficiales, componentes afectados, duración y detalles de resolución.

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    retroactive: API authorization errors

    Comenzó 13 de agosto de 2026 a las 7:01 UTC · 0m

    OutageIncidente mayor
    1. 13 de agosto de 2026 a las 7:01 UTCresolved

      A new version of the service added stricter validation of API credentials, which improperly refused access for some users with the 401 HTTP response code. We saw an increase in 401 responses from 2026-08-12 17:43 CEST until the validation was reverted at 2026-08-13 08:41 CEST

    VIpps/MobilePay errors

    Comenzó 19 de enero de 2026 a las 10:45 UTC · 6h 47m

    IssuesIncidente menor
    Componentes afectados
    Donation Payment Processing
    1. 19 de enero de 2026 a las 10:45 UTCinvestigating

      We are currently investigating this issue.

    2. 19 de enero de 2026 a las 10:54 UTCmonitoring

      https://vipps.statuspage.io/incidents/0qmhyt9df92b according to Vipps a fix has been put into place. We are also seeing the error rate normalize.

    3. 19 de enero de 2026 a las 17:32 UTCresolved

      This incident has been resolved.

    Elevated Errors

    Comenzó 17 de diciembre de 2025 a las 18:18 UTC · 36m

    OutageIncidente mayor
    Componentes afectados
    api.betternow.orgBetterNow Platform
    1. 17 de diciembre de 2025 a las 18:18 UTCinvestigating

      We're experiencing an elevated level errors and are currently looking into the issue.

    2. 17 de diciembre de 2025 a las 18:27 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 17 de diciembre de 2025 a las 18:54 UTCresolved

      This incident has been resolved.

    Increased Error Rate

    Comenzó 16 de diciembre de 2025 a las 18:14 UTC · 42m

    OutageIncidente mayor
    Componentes afectados
    api.betternow.orgBetterNow Platform
    1. 16 de diciembre de 2025 a las 18:14 UTCinvestigating

      We are currently investigating this issue.

    2. 16 de diciembre de 2025 a las 18:23 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 16 de diciembre de 2025 a las 18:56 UTCresolved

      This incident has been resolved.

    Swish errors

    Comenzó 22 de octubre de 2025 a las 8:43 UTC · 4h 29m

    IssuesIncidente menor
    Componentes afectados
    Donation Payment Processing
    1. 22 de octubre de 2025 a las 8:43 UTCidentified

      Some Swish payments are failing due to an issue with our upstream vendor. More information can be found at https://status.quickpay.net/cmh1pki2m04p95kv5jg6tkw0a

    2. 22 de octubre de 2025 a las 13:12 UTCresolved

      This incident has been resolved.

    Swish payment issues

    Comenzó 30 de septiembre de 2025 a las 13:11 UTC · 1h 30m

    Pending
    Componentes afectados
    Donation Payment Processing
    1. 30 de septiembre de 2025 a las 13:11 UTCinvestigating

      We are currently investigating this issue.

    2. 30 de septiembre de 2025 a las 13:23 UTCidentified

      We have identified an issue at our upstream payment provider and have contacted them so that they can correct the issue. We have temporarily disabled Swish payments until the issue is resolved. Card, MobilePay, Vipps, and bank transfer payments are unaffected.

    3. 30 de septiembre de 2025 a las 14:01 UTCidentified

      We are continuing to work on a fix for this issue.

    4. 30 de septiembre de 2025 a las 14:04 UTCmonitoring

      Our upstream payment provider has corrected the issue. The error was live between 10:20 and 15:18. Swish payments have now been enabled again. Our upstream payment provider will contact affected merchants with details about the issue.

    5. 30 de septiembre de 2025 a las 14:41 UTCresolved

      This incident has been resolved.

    Increased error rate

    Comenzó 10 de junio de 2025 a las 14:49 UTC · 14h 54m

    OutageIncidente mayor
    Componentes afectados
    api.betternow.orgBetterNow Platform
    1. 10 de junio de 2025 a las 14:49 UTCinvestigating

      We are currently investigating this issue.

    2. 10 de junio de 2025 a las 15:45 UTCidentified

      Our services are down due to a Heroku/Salesforce incident. https://status.salesforce.com/generalmessages/10001540 has more information on the outage.

    3. 10 de junio de 2025 a las 16:23 UTCmonitoring

      We are seeing service recovery, however the Heroku/Salesforce incident is not resolved. We continue to monitor the system.

    4. 10 de junio de 2025 a las 16:52 UTCmonitoring

      Heroku/Salesforce has updated their incident with the following: "Investigations are still ongoing. A permanent fix is in progress, and it will require disabling the configuration change that reintroduces impact." We take this to mean there is a possibility of more downtime before the incident is fully resolved. We will continue to monitor the system.

    5. 10 de junio de 2025 a las 20:36 UTCmonitoring

      Heroku/Salesforce continue to work towards resolving the incident. The latest information can be found at https://status.salesforce.com/generalmessages/10001540 We will leave this incident open until the issue is fully resolved on their side. Our services have been operational since 16:21 UTC.

    6. 11 de junio de 2025 a las 5:43 UTCresolved

      This incident has been resolved.

    Errors in fundraisers API endpoint

    Comenzó 31 de marzo de 2025 a las 13:00 UTC · 2h 30m

    Pending
    1. 31 de marzo de 2025 a las 13:33 UTCresolved

      An error in a deploy caused an increased error rate for API requests to the fundraisers endpoint. The deploy has been rolled back as of 15:22 CEST

    Increase error rate

    Comenzó 30 de diciembre de 2024 a las 16:46 UTC · 44m

    IssuesIncidente menor
    Componentes afectados
    api.betternow.orgBetterNow Platform
    1. 30 de diciembre de 2024 a las 16:46 UTCinvestigating

      We are currently investigating this issue.

    2. 30 de diciembre de 2024 a las 16:54 UTCidentified

      Autoscaling has caught up to the increased traffic and it looks like services are recovering

    3. 30 de diciembre de 2024 a las 16:59 UTCmonitoring

      Services are recovered, we continue to monitor traffic levels and error levels

    4. 30 de diciembre de 2024 a las 17:30 UTCresolved

      This incident has been resolved.

    Increased error rate

    Comenzó 15 de noviembre de 2024 a las 7:54 UTC · 2h 24m

    Pending
    Componentes afectados
    api.betternow.orgBetterNow Platform
    1. 15 de noviembre de 2024 a las 7:54 UTCinvestigating

      We are currently investigating this issue.

    2. 15 de noviembre de 2024 a las 9:44 UTCmonitoring

      Our autoscaling has caught up to a spike in requests and the error rate has normalized. We continue to monitor the health of the system.

    3. 15 de noviembre de 2024 a las 10:18 UTCresolved

      This incident has been resolved.

    Errors with Swish payments

    Comenzó 8 de noviembre de 2024 a las 8:06 UTC · 1h 39m

    IssuesIncidente menor
    Componentes afectados
    Donation Payment Processing
    1. 8 de noviembre de 2024 a las 8:06 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 8 de noviembre de 2024 a las 8:06 UTCinvestigating

      We are currently investigating this issue.

    3. 8 de noviembre de 2024 a las 8:08 UTCinvestigating

      We see an elevated error rate for Swish payments for many merchants. More information can be found on the Swish status page at https://status.swish.nu/incidents/1fwn9ny2lsh3

    4. 8 de noviembre de 2024 a las 9:45 UTCresolved

      Swish has resolved their incident. We continue to monitor the error rate for Swish payments. https://status.swish.nu/incidents/1fwn9ny2lsh3

    Downtime from 19:53-20:42 CET, October 28th

    Comenzó 28 de octubre de 2024 a las 19:00 UTC · 11h 30m

    OutageIncidente mayor
    1. 29 de octubre de 2024 a las 5:29 UTCresolved

      Our monitoring shows a period of downtime between 19:53 and 20:42 CET yesterday, October 28th. This was due to an issue with our upstream provider, the details are here: https://status.heroku.com/incidents/2721

    Increased response times

    Comenzó 9 de octubre de 2024 a las 13:21 UTC · 5h 13m

    IssuesIncidente menor
    Componentes afectados
    api.betternow.orgBetterNow Platform
    1. 9 de octubre de 2024 a las 13:21 UTCinvestigating

      We're seeing longer response times than normal from some regions.

    2. 9 de octubre de 2024 a las 13:33 UTCinvestigating

      For now it seems our monitoring from North America and South America are seeing the worst response times, while Europe and Asia-Pacific are only slightly elevated.

    3. 9 de octubre de 2024 a las 13:58 UTCidentified

      This looks to be a repeat of yesterday's incident: https://status.heroku.com/incidents/2685

    4. 9 de octubre de 2024 a las 16:44 UTCmonitoring

      We are seeing response times improve in all regions.

    5. 9 de octubre de 2024 a las 18:35 UTCresolved

      This incident has been resolved.

    Increased response times

    Comenzó 8 de octubre de 2024 a las 17:10 UTC · 11h 5m

    IssuesIncidente menor
    Componentes afectados
    api.betternow.orgBetterNow Platform
    1. 8 de octubre de 2024 a las 17:10 UTCinvestigating

      We're seeing much longer response times than normal from some regions.

    2. 8 de octubre de 2024 a las 17:37 UTCinvestigating

      We continue to see excessive response times and we're still trying to determine the cause.

    3. 8 de octubre de 2024 a las 18:13 UTCidentified

      Our upstream provider Heroku is reporting problems. Details are at https://status.heroku.com/incidents/2684

    4. 9 de octubre de 2024 a las 4:15 UTCresolved

      This incident has been resolved.

    Increased error rate

    Comenzó 7 de octubre de 2024 a las 7:53 UTC · 2h 5m

    IssuesIncidente menor
    Componentes afectados
    api.betternow.orgBetterNow Platform
    1. 7 de octubre de 2024 a las 7:53 UTCinvestigating

      We are currently investigating this issue.

    2. 7 de octubre de 2024 a las 8:09 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 7 de octubre de 2024 a las 9:59 UTCresolved

      This incident has been resolved.

    Increased error rate

    Comenzó 26 de septiembre de 2024 a las 11:49 UTC · 4h 38m

    OutageIncidente mayor
    Componentes afectados
    api.betternow.orgBetterNow Platform
    1. 26 de septiembre de 2024 a las 11:49 UTCinvestigating

      We are currently investigating this issue.

    2. 26 de septiembre de 2024 a las 12:11 UTCmonitoring

      The error rate has returned to normal levels. We continue to monitor the system.

    3. 26 de septiembre de 2024 a las 16:27 UTCresolved

      This incident has been resolved.

    Clearhaus payment issues

    Comenzó 12 de septiembre de 2024 a las 5:12 UTC · 12h 38m

    OutageIncidente mayor
    Componentes afectados
    Donation Payment Processing
    1. 12 de septiembre de 2024 a las 5:12 UTCidentified

      Clearhaus is reporting issues with an upstream provider https://status.clearhaus.com/incidents/hp85pwr0m3yp

    2. 12 de septiembre de 2024 a las 5:13 UTCidentified

      From Clearhaus: "Our upstream provider has confirmed and is aware of a connectivity issue. Currently almost all authorizations, voids and Mastercard credits are impacted"

    3. 12 de septiembre de 2024 a las 12:18 UTCmonitoring

      An update from Clearhaus: "We have seen a significant increase in approval rates and the connectivity is now back to normal. Due to the severity of this issue and the previous sudden change in approval rate we are still actively monitoring this situation." We will continue to monitor this as well.

    4. 12 de septiembre de 2024 a las 17:49 UTCresolved

      This incident has been resolved.

    Increased error rate for Swish payments

    Comenzó 5 de julio de 2024 a las 7:10 UTC · 2h 25m

    IssuesIncidente menor
    Componentes afectados
    Donation Payment Processing
    1. 5 de julio de 2024 a las 7:10 UTCinvestigating

      We are currently investigating this issue.

    2. 5 de julio de 2024 a las 7:11 UTCinvestigating

      Swish has an incident open for this at https://status.swish.nu/incidents/6xqpkqcsy8bb

    3. 5 de julio de 2024 a las 7:23 UTCmonitoring

      We are seeing a reduction in error rates and will continue to monitor the system and Swish's incident until it is resolved.

    4. 5 de julio de 2024 a las 9:36 UTCresolved

      This incident has been resolved.

    Increased Error rate

    Comenzó 25 de abril de 2024 a las 10:15 UTC · 1h 33m

    Pending
    Componentes afectados
    api.betternow.orgBetterNow Platform
    1. 25 de abril de 2024 a las 10:15 UTCinvestigating

      We are currently investigating this issue.

    2. 25 de abril de 2024 a las 10:21 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 25 de abril de 2024 a las 11:48 UTCresolved

      This incident has been resolved.

    Increased Error count

    Comenzó 13 de marzo de 2024 a las 15:31 UTC · 34m

    OutageIncidente mayor
    Componentes afectados
    api.betternow.orgBetterNow Platform
    1. 13 de marzo de 2024 a las 15:31 UTCinvestigating

      We are currently investigating this issue.

    2. 13 de marzo de 2024 a las 15:36 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 13 de marzo de 2024 a las 16:05 UTCresolved

      This incident has been resolved.