60 Bob incidents · julio de 2025 — official updates, affected components, duration and resolution details.
Actualmente estamos investigando un problema que causa retrasos con nuestro servicio Sandbox Refresh, y estamos trabajando para resolverlo.
Hemos identificado el problema impactando a Sandbox Refresh y estamos trabajando activamente para abordarlo.
Traducido automáticamente desde la actualización oficial del incidente.
Confirmamos que hay un problema con las tablas de trabajo de perfil de empleado, y estamos trabajando para resolverlo.
Hemos identificado un problema donde los usuarios pueden encontrar errores al agregar o actualizar filas en tablas de historia dentro del perfil de empleado. Nuestro equipo ha encontrado la causa raíz y está trabajando para resolver el problema.
Hemos implementado una solución para la cuestión que afecta a las actualizaciones de perfiles de empleados y estamos monitoreando los resultados para confirmar la cuestión se resuelve totalmente.
La cuestión se ha resuelto. Una regresión causó la validación para correr a través de todas las entradas de la tabla de historia, incluyendo filas históricas que contienen valores archivados, lo que causó que las actualizaciones fallaran. Hemos actualizado la validación para aplicar sólo a filas que han sido cambiadas.
Traducido automáticamente desde la actualización oficial del incidente.
Estamos investigando un problema con nuestro servicio Talent impactando encuestas y rendimiento. Estamos trabajando para resolverlo.
Confirmamos que existe un problema con nuestro servicio Talent, afectando el rendimiento y las encuestas, y estamos trabajando para resolverlo.
Se ha aplicado una solución para abordar las cuestiones que afectan al rendimiento y las encuestas en el módulo Talent, y estamos monitoreando los resultados.
Se ha resuelto la cuestión que afecta al módulo Talent. Una cuestión de infraestructura causó un aumento de latencia que repercutió en las encuestas y el rendimiento. El servicio ha permanecido estable después de implementar una solución, y estamos tomando medidas para prevenir la recurrencia.
Traducido automáticamente desde la actualización oficial del incidente.
Hemos identificado un problema con el flujo de New Hire donde sólo los administradores pueden crear nuevos alquileres.
Hemos identificado la causa raíz y arreglamos el problema que afecta al flujo de New Hire. Estamos monitoreando los resultados.
Se ha resuelto el problema que afecta al flujo de New Hire, donde sólo los administradores podrían crear nuevos contratos.
Traducido automáticamente desde la actualización oficial del incidente.
Los usuarios están experimentando lentitud en Bob. Estamos trabajando para resolver el problema.
Los usuarios están experimentando lentitud, alteraciones y errores en Bob, con algunas áreas que no funcionan como se esperaba. Estamos trabajando para resolver el problema.
Bob está estable, y seguimos monitorizando el sistema.
Este incidente ha sido resuelto.
Traducido automáticamente desde la actualización oficial del incidente.
We confirm there is a problem with our Workforce Planning module, and we’re working to resolve it. Users may be unable to open existing positions and may encounter a "general error."
We have identified the issue affecting the Workforce Planning module and causing the "general error" when opening existing positions. Our team is actively working to resolve the issue as quickly as possible.
We have implemented a fix for the issue affecting the Workforce Planning module. Users should now be able to open existing positions without encountering the "general error." We are continuing to monitor the system to ensure the issue is fully resolved.
This incident has been resolved. We apologize for the inconvenience and appreciate your patience while we worked to resolve the issue.
Hemos identificado un problema causando lentitud en Bob, y estamos trabajando para resolverlo.
Hemos identificado la causa de la lentitud en Bob y estamos trabajando para restaurar el rendimiento normal.
La lentitud que afecta a Bob ha mejorado. Continuamos investigando un problema que impide la carga de carpetas y documentos de empleados, y estamos trabajando activamente para restaurar la funcionalidad completa.
Todos los servicios vuelven a la normalidad. Continuamos monitoreando el servicio para confirmar la estabilidad.
El incidente se ha resuelto. Todos los servicios funcionan normalmente.
Traducido automáticamente desde la actualización oficial del incidente.
Confirmamos que hay un problema que causa la lentitud con nuestro servicio de Docs, y estamos trabajando para resolverlo.
Hemos identificado el problema causando lentitud en nuestro servicio de Docs y estamos trabajando para restaurar el rendimiento normal.
Se ha aplicado una solución para la cuestión que causa la lentitud en nuestro servicio Docs. Seguimos vigilando el servicio para garantizar que el desempeño siga siendo estable.
Se ha resuelto la cuestión de la lentitud en nuestro servicio Docs. Aplicamos una solución y confirmamos que el servicio ha permanecido estable durante el período de vigilancia.
Traducido automáticamente desde la actualización oficial del incidente.
Actualmente estamos experimentando retrasos con nuestro servicio Sandbox Refresh. Se ha abordado la cuestión y el servicio está regresando gradualmente a la normalidad. Nos disculpamos por la molestia y apreciamos su paciencia.
La cuestión se ha resuelto.
Traducido automáticamente desde la actualización oficial del incidente.
We’ve identified issues affecting parts of our Hiring module. Some features may be temporarily unavailable while we work to resolve the issue. We’ll continue to provide updates as more information becomes available. We apologize for the inconvenience and thank you for your understanding.
The issue affecting parts of our Hiring module has been resolved. Affected features are now available again. We apologize for the inconvenience and thank you for your understanding.
We are currently investigating a delay in sandbox synchronization. During this time, sandbox refreshes may reflect data updated up to last night, while we work to restore full synchronization. Existing sandbox environments remain accessible. We will provide further updates as progress is made.
We have identified the cause of the sandbox synchronization delay and are working to resolve it. Existing sandbox environments remain accessible.
We have restored the sandbox synchronization process, and sandbox refreshes now reflect current production data. We are continuing to monitor the system.
The sandbox synchronization delay has been resolved. The synchronization process was restored, and sandbox refreshes now reflect current production data.
The issue causing survey links to display empty pages and preventing responses has been resolved after fixing an error in the surveys service. We apologize for the inconvenience and thank you for your patience.
We confirm there is a problem with our main HiBob application, and we’re working to resolve it.
System performance has been restored, and the incident is now resolved. We are continuing to monitor the system and conduct a thorough investigation to identify the root cause and implement preventive measures. Thank you for your patience during this time.
The issue that we had been experiencing has now been fully resolved, and everything is functioning as expected. After identifying the root cause and implementing the necessary fixes, we can confirm that the situation is under control and no further action is required at this time.
We confirm there is a problem with our main HiBob application, and we’re working to resolve it.
We are currently experiencing elevated error rates and latency due to database query timeouts affecting the HiBob service, and are actively working to resolve the issue. We apologize for the disruption and thank you for your patience.
The service is in the process of recovering, and we are continuing to monitor closely while investigating the root cause. We apologize for the disruption and thank you for your patience.
The service is in the process of recovering, and we are continuing to monitor closely while investigating the root cause. We apologize for the disruption and thank you for your patience.
We are continuing to monitor for any further issues.
We identified a performance degradation in the HiBob application caused by resource contention and long-running database operations; mitigation actions were applied and the service has stabilized. We apologize for the disruption and thank you for your patience.
We confirm there is a problem with our main HiBob application and we’re working to resolve it.
We are currently investigating a production issue that may be related to a database maintenance activity performed on Saturday during off-hours. As part of our mitigation efforts, we are reverting the recent change. This action will require restarting the production database, which may result in a brief service disruption of a few minutes. We will provide an additional update once the restart is complete and the system is fully stabilized. Thank you for your patience.
The rollback has been successfully completed, and the platform is up. However, we are still experiencing performance degradation in certain areas, and some users may encounter slowness. Our engineering team is actively investigating and working to fully restore system performance. We will continue to provide updates as we make progress.
We are continuing to work on a fix for this issue.
We are currently running a database vacuum process to optimize performance following the rollback. This process helps reclaim storage, refresh database statistics, and improve overall query performance after the earlier maintenance and restart activities. At this time, system performance is stable, and the platform is operating normally across all core services. We are not observing any ongoing impact on customer workflows. Our engineering team continues to closely monitor the environment, reviewing performance metrics and system health indicators to ensure sustained stability and proactively address any anomalies that arise.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Earlier today, we implemented a security update to our login process that affected users who attempted to log in via an external SSO provider without a fully configured SSO setup. As a result, some users encountered an error when trying to access the platform. We have since taken steps to address the issue and restore expected login behavior to ensure uninterrupted access. We are continuing to monitor the system to ensure stability. We apologize for the inconvenience and appreciate your patience.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We have identified an issue affecting Docs, Goals, and Surveys. Our team is actively working to resolve the problem and restore normal functionality.
We are continuing to investigate this issue.
The issue affecting Docs has been resolved. We are still experiencing issues with Goals and Surveys, and our team is actively working to resolve them.
The issue affecting Docs, Goals, and Surveys has been resolved. All services are now operating normally.
This incident has been resolved.
We are currently experiencing a delay in email delivery. This may impact several workflows. Users logging in with MFA may experience delays receiving authentication emails. Our team is working to resolve this as quickly as possible.
The root cause has been identified, and email delivery is improving. A backlog of emails is still pending, and we’re monitoring closely as the sending rate continues to recover. Thank you for your patience.
The issue has been resolved, and all services are now operating normally. The email delivery delays were caused by a system issue that led to an unexpected spike in outbound email volume. We apologise for the inconvenience and thank you for your patience.
We confirm there is a problem with our main HiBob application, and we’re working to resolve it.
We detected a brief internal issue in the HiBob application. There was little to no customer impact, and the system is operating normally. We continue to monitor.
We are currently investigating this issue.
We are currently experiencing service disruption due to a widespread Cloudflare outage, which is affecting connectivity across multiple SaaS and internet services globally—not just HiBob. Because Cloudflare acts as a core part of internet routing and security infrastructure, the issue is causing degraded performance and temporary downtime for many platforms that rely on their network. Our systems are not the root cause, but we are impacted by the upstream failure. Current Status • HiBob services are experiencing partial or full unavailability depending on the region and network path. • Other SaaS providers and internet-facing services are also affected. • Engineering and SRE teams are monitoring the situation and validating service health as Cloudflare recovers.
We are continuing to investigate this issue.
Cloudflare has deployed a hotfix to address the root cause of the global outage. Following this change, we are seeing steady recovery across HiBob’s services. Current Status • Platform availability and connectivity are improving as Cloudflare’s network stabilizes. • Most affected flows are beginning to recover, with latency decreasing and error rates dropping. • Our Engineering and SRE teams are actively monitoring all services to ensure full restoration.
Cloudflare has confirmed that the issue is resolved and their network is back to normal. As a result, HiBob services — along with the rest of the internet that was affected — have fully recovered. Platform performance and availability are back to expected levels with no remaining degradation. We will continue working with the Cloudflare team to understand the root cause, and we will share a full post-incident review once the analysis is complete.