Historial de interrupciones de Cardconnect

1. 24 de julio de 2026 a las 13:17 UTCinvestigating

   Hemos identificado una interrupción del servicio de CardPointe Terminal Integrada que puede estar impactando su negocio. Las terminales deben reconectarse automáticamente. Si su dispositivo no puede volver a conectarse, por favor, cicle el dispositivo para restaurar la conectividad.

2. 24 de julio de 2026 a las 13:17 UTCmonitoring

   Se ha aplicado una solución y estamos monitoreando los resultados.

3. 24 de julio de 2026 a las 15:59 UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. 22 de julio de 2026 a las 14:05 UTCidentified

   Estamos investigando un problema donde los documentos no pueden subir cuando el nombre de archivo tiene espacios que pueden estar impactando su negocio. Por favor, retire los espacios y trate de recargar. Actualmente estamos trabajando para resolver este problema.

2. 22 de julio de 2026 a las 17:28 UTCmonitoring

   Se ha aplicado una solución y estamos monitoreando los resultados.

3. 22 de julio de 2026 a las 20:14 UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. 13 de julio de 2026 a las 16:05 UTCidentified

   Tenga en cuenta que algunos comerciantes pueden experimentar errores de reporte dentro de la aplicación CardPointe Desktop. Nota: Esto está aislado para informar solamente. Por favor, no intentes volver a operar las transacciones. Actualmente estamos trabajando para resolver este problema.

2. 13 de julio de 2026 a las 16:05 UTCmonitoring

   Se ha aplicado una solución y estamos monitoreando los resultados. Los comerciantes que hayan presentado transacciones duplicadas deberán anular los artículos duplicados para evitar la doble financiación de esas transacciones.

3. 13 de julio de 2026 a las 22:03 UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. 12 de julio de 2026 a las 13:46 UTCinvestigating

   Tenga en cuenta que algunos comerciantes pueden experimentar errores de reporte dentro de la aplicación CardPointe Desktop. Nota: Esto está aislado para informar solamente. Por favor, no intentes volver a operar las transacciones. Actualmente estamos trabajando para resolver este problema.

2. 12 de julio de 2026 a las 14:29 UTCmonitoring

   Se ha aplicado una solución y estamos monitoreando los resultados. Los comerciantes que hayan presentado transacciones duplicadas deberán anular los artículos duplicados para evitar la doble financiación de esas transacciones.

3. 12 de julio de 2026 a las 18:02 UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. 8 de julio de 2026 a las 20:35 UTCmonitoring

   Los comerciantes pueden experimentar una interrupción del servicio utilizando CardPointe + MICROS. Hemos implementado una solución y estamos monitoreando los resultados.

2. 9 de julio de 2026 a las 5:12 UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. 25 de junio de 2026 a las 15:23 UTCidentified

   Tenga en cuenta que algunos comerciantes pueden experimentar problemas al usar funciones de búsqueda dentro de CardPointe Desktop Reporting. Actualmente estamos trabajando para resolver este problema.

2. 25 de junio de 2026 a las 15:38 UTCmonitoring

   Se ha aplicado una solución y estamos monitoreando los resultados.

3. 25 de junio de 2026 a las 20:42 UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. 26 de mayo de 2026 a las 14:22 UTCidentified

   Please be advised, we have identified a funding delay which may affect batches settled between 05/22-05/25. This issue is currently under review. Please note, this has no impact on the ability to process transactions.

2. 26 de mayo de 2026 a las 15:29 UTCmonitoring

   A fix has been implemented and we are monitoring results. All merchant funding should complete by tomorrow morning.

3. 27 de mayo de 2026 a las 17:16 UTCresolved

   This incident has been resolved.

1. 17 de marzo de 2026 a las 15:04 UTCinvestigating

   The CardPointe Gateway is currently experiencing timeouts during Debit and EBT authorizations on North. We are currently investigating the the issue. We will provide updates as they become available.

2. 17 de marzo de 2026 a las 17:15 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 19 de marzo de 2026 a las 13:45 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 19 de marzo de 2026 a las 18:56 UTCresolved

   This incident has been resolved.

1. 8 de marzo de 2026 a las 18:53 UTCresolved

   We have identified a CardPointe Integrated Terminal service disruption which may be impacting your business. Terminals should reconnect automatically. If your device is unable to reconnect, please power cycle the device to restore connectivity.

1. 2 de marzo de 2026 a las 21:04 UTCidentified

   We have identified a CardPointe Integrated Terminal service disruption which may be impacting your business. Terminals should reconnect automatically. If your device is unable to reconnect, please power cycle the device to restore connectivity.

2. 2 de marzo de 2026 a las 21:57 UTCmonitoring

   A fix has been implemented, we are monitoring the results. If your device is unable to reconnect, please power cycle the device to restore connectivity.

3. 3 de marzo de 2026 a las 15:00 UTCresolved

   This incident has been resolved.

1. 26 de febrero de 2026 a las 19:43 UTCinvestigating

   We are investigating a CardPointe Retail Terminal disruption which may be impacting your business. We are currently working to resolve this issue.

2. 26 de febrero de 2026 a las 19:47 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 26 de febrero de 2026 a las 19:48 UTCidentified

   We are continuing to work on a fix for this issue.

4. 26 de febrero de 2026 a las 19:57 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 26 de febrero de 2026 a las 23:21 UTCresolved

   This incident has been resolved.

1. 20 de febrero de 2026 a las 17:01 UTCidentified

   Please be advised, some merchants may notice reporting delays within CardPointe for transactions funded on 2/19. This is isolated to reporting only, transactions have processed and we are working to ensure statuses are updated. Please contact support at 877-828-0720 for additional questions regarding funding/transaction review.

2. 21 de febrero de 2026 a las 0:46 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 21 de febrero de 2026 a las 0:46 UTCresolved

   This incident has been resolved.

1. 8 de febrero de 2026 a las 2:50 UTCmonitoring

   We've identified a CardPointe Integrated Terminal service disruption which may be impacting your business. Terminals should reconnect automatically. If your device is unable to reconnect, please power cycle the device to restore connectivity.

2. 10 de febrero de 2026 a las 15:26 UTCresolved

   This incident has been resolved.

1. 22 de enero de 2026 a las 20:32 UTCinvestigating

   We are investigating a service disruption which may be impacting your ability to login to CardPointe, CoPilot and Bluepay . Verification emails may be delayed or undelivered. We are currently working to resolve this issue.

2. 22 de enero de 2026 a las 20:39 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 23 de enero de 2026 a las 14:20 UTCresolved

   This incident has been resolved.

1. 15 de enero de 2026 a las 14:44 UTCinvestigating

   We are currently investigating an issue that is preventing the BluePay Gateway's recurring billing system from executing recurring billing schedules. There is no impact on non-recurring transaction processing or creation of new recurring billing schedules.

2. 15 de enero de 2026 a las 15:28 UTCmonitoring

   A fix has been implemented. The recurring system is currently executing the past due recurring billing schedules.

3. 15 de enero de 2026 a las 16:53 UTCmonitoring

   All past due recurring billing schedules have been executed.

4. 15 de enero de 2026 a las 20:22 UTCresolved

   This incident has been resolved. Recurring billing schedules scheduled between 12:00am and 09:17am CST were delayed and have all been executed. Recurring billing has been operating normally since the issue correction.

1. 23 de diciembre de 2025 a las 1:28 UTCresolved

   We've identified a CardPointe Integrated Terminal service disruption which may be impacting your business. Terminals should reconnect automatically. If your device is unable to reconnect, please power cycle the device to restore connectivity.

1. 25 de noviembre de 2025 a las 18:36 UTCinvestigating

   We've identified an issue with Fiserv ACH on-boarding. Some merchants may experience a delay in account boarding for this product. Merchants currently registered should not experience any issues processing.

2. 25 de noviembre de 2025 a las 18:39 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 8 de diciembre de 2025 a las 20:39 UTCresolved

   This incident has been resolved.

1. 19 de noviembre de 2025 a las 14:19 UTCinvestigating

   We are investigating a CardPointe Unattended service disruption which may be impacting your business. We are currently working to resolve this issue.

2. 19 de noviembre de 2025 a las 14:54 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 19 de noviembre de 2025 a las 15:13 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 19 de noviembre de 2025 a las 18:35 UTCresolved

   This incident has been resolved.

1. 18 de noviembre de 2025 a las 16:17 UTCresolved

   Please be advised, some merchants processing on the CardPointe Gateway may experience a funding delay for batches settled on 11/17. Impacted merchants can expect reporting to be delayed. Please note, this issue has no impact on the ability to process transactions.

1. 17 de noviembre de 2025 a las 20:01 UTCmonitoring

   We've identified a CardPointe Integrated Terminal service disruption which may be impacting your business. Terminals should reconnect automatically. If your device is unable to reconnect, please power cycle the device to restore connectivity.

2. 17 de noviembre de 2025 a las 22:27 UTCresolved

   This incident has been resolved.