Historial de interrupciones de Channable

1. 2 de octubre de 2026 a las 8:32 UTCinvestigating

   Hemos identificado un problema que causa inestabilidad al intentar utilizar la herramienta, y causando retrasos en el procesamiento de antecedentes. Estamos investigando la causa exacta.

2. 2 de octubre de 2026 a las 10:08 UTCinvestigating

   Seguimos investigando esta cuestión.

3. 2 de octubre de 2026 a las 10:45 UTCinvestigating

   La inestabilidad ha aumentado, y la mayoría de la herramienta Channable no está disponible actualmente. Se retrasa aún más el procesamiento de antecedentes, incluidas las importaciones y las actualizaciones de los alimentos. Sus alimentos existentes todavía están disponibles en sus canales, pero no incluirán cambios recientes hasta que el procesamiento se ponga al día. Seguiremos trabajando en una solución.

4. 2 de octubre de 2026 a las 13:26 UTCmonitoring

   Hemos aplicado varias soluciones a nuestra infraestructura. La herramienta Channable es estable de nuevo, y el procesamiento de fondo está de vuelta a la velocidad normal. Insights & Analytics y CSS siguen trabajando a través de un atraso, por lo que los datos en estas áreas pueden retrasarse por un tiempo más. Estamos monitoreando la situación y publicaremos una actualización una vez que el atraso sea eliminado.

5. 5 de octubre de 2026 a las 13:37 UTCmonitoring

   El procesamiento de antecedentes para Insights y CSS sigue viendo retrasos. Si su proyecto utiliza estas características, el resto de la ejecución del proyecto también puede retrasarse. Actualmente estamos trabajando en una solución para mitigar estos retrasos, y esperamos que esto salga mañana (5 de octubre).

6. 6 de octubre de 2026 a las 10:47 UTCmonitoring

   La herramienta Channable es estable de nuevo. Hemos aumentado la capacidad de procesamiento, y se ha aclarado el atraso de Insights, Analytics y CSS. Seguiremos monitoreando durante las próximas horas para asegurarnos de que siga así.

7. 6 de octubre de 2026 a las 13:54 UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. 22 de agosto de 2026 a las 11:53 UTCinvestigating

   Actualmente estamos investigando esta cuestión.

2. 22 de agosto de 2026 a las 11:57 UTCidentified

   Se ha determinado la cuestión y se está aplicando una solución.

3. 22 de agosto de 2026 a las 12:04 UTCmonitoring

   Se ha aplicado una solución y estamos monitoreando los resultados.

4. 22 de agosto de 2026 a las 13:36 UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. 24 de julio de 2026 a las 13:33 UTCinvestigating

   Actualmente estamos experimentando una tasa de error elevada para el producto y ofrecemos presentaciones a través de nuestra integración de Kaufland. Estamos investigando activamente la cuestión y estamos en contacto directo con el equipo de Kaufland para encontrar una resolución. Nota: El procesamiento de pedidos no se ve afectado. Proporcionaremos otra actualización tan pronto como tengamos más información.

2. 27 de julio de 2026 a las 9:27 UTCmonitoring

   Hemos identificado la causa de los errores y hemos lanzado cambios para mitigar el problema. Los índices de error siguen siendo elevados mientras validamos la eficacia de estos cambios con Kaufland. Mientras tanto, el rendimiento seguirá siendo degradado. Seguimos vigilando de cerca la situación.

3. 29 de julio de 2026 a las 13:38 UTCresolved

   Hemos identificado la causa de los errores y la situación ha mejorado significativamente. El impacto general es actualmente limitado; sin embargo, debido a que todavía estamos viendo errores ocasionales, nuestros esfuerzos de mitigación permanecerán en vigor mientras seguimos vigilando la situación. Si usted todavía está experimentando problemas, por favor contacte con nuestro equipo de soporte para que podamos ayudarle más.

Traducido automáticamente desde la actualización oficial del incidente.

1. 30 de junio de 2026 a las 16:44 UTCmonitoring

   Since 12:00 PM UTC today we have been experiencing a disruption with our Mirakl order connections. This is causing a delay in fetching orders from marketplaces into Channable. We are actively monitorring the issue and will provide an update as soon as we have more information.

2. 1 de julio de 2026 a las 11:06 UTCresolved

   All Mirakl orders now being retrieved and processed.

1. 3 de junio de 2026 a las 13:34 UTCinvestigating

   We are experiencing issues with Shopify imports and order processing. Shopify has acknowledged an incident on their end: https://www.shopifystatus.com/ We are investigating what the exact impact of this incident is on our integration and will update once we know more.

2. 3 de junio de 2026 a las 13:57 UTCidentified

   The issues we are seeing are related to the Shopify incident linked below. Shopify imports will not succeed and order synchronization can not succeed while this is ongoing. Notice: You may receive automated emails about failed orders or import updates from Channable features that rely on Shopify. No action is required on your side at this time. These notifications are a side effect of the incident.

3. 3 de junio de 2026 a las 15:01 UTCmonitoring

   Shopify has identified the issue and rolled out a mitigation. We are seeing recovery of order synchronization and processing of import jobs. We will keep monitoring until full recovery of processes.

4. 3 de junio de 2026 a las 15:20 UTCresolved

   The issue has improved and Shopify order sync and stock updates are largely processing again. No action required: Any orders that failed during the incident have been or are being automatically re-sent by us.

1. 22 de mayo de 2026 a las 18:31 UTCinvestigating

   We are investigating a potential issue with Shopify authentication. Channable projects affected by this issue will show a red 'failed' marker for Shopify imports, and will not receive new orders, returns or stock updates. This incident will be updated once we know more.

2. 22 de mayo de 2026 a las 19:04 UTCidentified

   The issue has been identified and a potential fix is being worked on. The potential fix will require manual action from an authorized Shopify user to re-link Channable to Shopify. Instructions to perform this re-linking will be shared once they are ready.

3. 22 de mayo de 2026 a las 19:16 UTCidentified

   We have applied a fix which has allowed stock updates to work again. This means that Channable is again able to notify marketplaces of stock changes when orders are placed on Shopify, but we are not yet able to send new orders or returns from other marketplaces to Shopify.

4. 22 de mayo de 2026 a las 20:19 UTCidentified

   We have identified a fix for the issue affecting Shopify connections. This fix requires manual intervention by an authorized Shopify user, which means Channable cannot apply this fix for you. To restore Shopify connectivity, please 'Renew' the connection as described in this page: https://helpcenter.channable.com/get-started/getting-started/connections-in-channable/how-to-renew-a-connection

5. 22 de mayo de 2026 a las 21:11 UTCidentified

   Contrary to our previous update we have identified that stock updates are still affected by this issue. The previously-shared fix for order connections will also fix stock updates and imports from Shopify. To restore Shopify connectivity, please 'Renew' the connection as described in this page: https://helpcenter.channable.com/get-started/getting-started/connections-in-channable/how-to-renew-a-connection After renewing the connection any orders that failed while the connection was not working, will need to be re-sent by following the steps in this helpcenter article: https://helpcenter.channable.com/list-advertise/orders/troubleshooting-orders/how-to-fix-resend-a-failed-order#resend-all-orders

6. 23 de mayo de 2026 a las 11:11 UTCidentified

   As part of Shopify's own security measures our Shopify app has been delisted. We are currently reaching out to Shopify to re-list our app as soon as possible. Until that time renewing connections as described in the previous updates is not possible. We will update when it is again possible to renew connection(s) and resend all failed orders.

7. 23 de mayo de 2026 a las 13:18 UTCidentified

   We have identified a fix for renewing Shopify connections while our app remains delisted. We are currently working on implementing this and getting it in our tool. We expect to provide an update on this within 30 minutes.

8. 23 de mayo de 2026 a las 13:33 UTCidentified

   Shopify connections can be renewed again in Channable. Companies with broken Shopify connections will see a notification on log in. To restore Shopify connectivity, please 'Renew' the connection as described in this page: https://helpcenter.channable.com/get-started/getting-started/connections-in-channable/how-to-renew-a-connection. After pressing 'Renew' and logging in to Shopify you will need to press 'Open app'. This triggers the reauthentication process between Channable and your Shopify store.

9. 26 de mayo de 2026 a las 10:34 UTCmonitoring

   Additional instructions for renewing Shopify connections and manual fallback We have provided further details and a manual workaround for users experiencing difficulties renewing their Shopify connection. You can find these full instructions at: https://helpcenter.channable.com/get-started/getting-started/connections-in-channable/how-to-renew-a-connection. - Do NOT uninstall the current Channable app in Shopify during this recovery process. - If the 'Renew' button does not work, you can manually trigger the reauthentication flow by logging into admin.shopify.com, navigating to Installed apps, opening the Channable app, and clicking Open app. - Orders that failed while the connection was down will not automatically retry. Re-send them manually once your connection is active. Note that re-sent orders may take some time to appear in Shopify. If you are still unable to renew your connection after trying the manual fallback, please contact our support team at [email protected].

10. 27 de mayo de 2026 a las 13:53 UTCmonitoring

    The Channable App is still unlisted in Shopify We are aware that the Channable app is no longer listed in Shopify’s app marketplace. We are working with Shopify to get the Channable app re-instated. In the meantime, DO NOT uninstall the Channable app in Shopify. Removing the app will prevent you from renewing your Shopify connection. Follow the renewal instructions here: https://helpcenter.channable.com/get-started/getting-started/connections-in-channable/how-to-renew-a-connection

11. 28 de mayo de 2026 a las 9:49 UTCmonitoring

    Fix implemented for Shopify metafields error message We have released a fix for users encountering the error message "Channable cannot access your Shopify metafields" for their Shopify imports. You can resolve this either by switching to Shopify Markets (if you haven't already done so), OR by applying a workaround in your Channable import settings. We have published the instructions for both methods in our changelog: https://helpcenter.channable.com/changelog#error-message-channable-cannot-access-your-shopify-metafields

12. 28 de mayo de 2026 a las 14:35 UTCmonitoring

    Re-installations and new Shopify connections are now possible While we continue to work with Shopify to get the Channable app re-listed in Shopify's App store, we have identified temporary workarounds as follows: If you uninstalled the Channable app: You can now reinstall it directly from your Shopify admin backend without needing the app marketplace. Follow the instructions here: https://helpcenter.channable.com/changelog#i-uninstalled-the-channable-app-from-shopify If you need to install Channable for the first time: We have identified a direct installation URL that allows you to bypass the marketplace and establish a new connection. Follow the instructions here: https://helpcenter.channable.com/import-data/import-how-to/import-your-product-data/import-via-a-webshop/shopify#install-the-channable-app-in-shopify In addition, all issues affecting order synchronization have been resolved as connection renewal allows processing of all your orders

13. 2 de junio de 2026 a las 14:02 UTCresolved

    We're closing this status page now, as the majority of technical issues have been resolved. We're still working with Shopify to get the Channable app up and running again on the Shopify App store. All workarounds, such as the temporary fix for metafields, still apply. You can stay up-to-date by following the changelog.

1. 12 de mayo de 2026 a las 8:44 UTCinvestigating

   We have identified an issue with background processing that started around 2:15 EST. We are investigating the cause.

2. 12 de mayo de 2026 a las 8:49 UTCinvestigating

   We are continuing to investigate this issue.

3. 12 de mayo de 2026 a las 9:04 UTCidentified

   We have identified the cause and are working on mitigating the issue. Until the this mitigation is in place background jobs will continue processing with delays.

4. 12 de mayo de 2026 a las 9:32 UTCmonitoring

   We have implemented a mitigation and are working through our backlog of background jobs. Imports, Channel exports and other jobs are being processed.

5. 12 de mayo de 2026 a las 10:41 UTCresolved

   This issue has been resolved. We are working through our backlog of background jobs at a normal pace again.

1. 4 de marzo de 2026 a las 13:56 UTCidentified

   We have identified an issue which is causing some import jobs to fail to run. Affected jobs will show a red 'Failed' marker in the Channable tool. We have identified a likely cause of the issue and are working on a fix. Any affected import or export jobs will be rerun automatically once we have determined the issue is fixed.

2. 4 de marzo de 2026 a las 14:30 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 4 de marzo de 2026 a las 14:53 UTCmonitoring

   The issue that was causing the import jobs has been determined to be fixed. We have been made aware of an additional issue which is preventing projects using the image editor from working correctly. Affected projects will also show a red 'Failed' marker in the Channable tool. We have identified the cause of this issue as well and are working on deploying a fix. Any affected export jobs will be rerun automatically once we have determined the issue is fixed.

4. 4 de marzo de 2026 a las 15:25 UTCmonitoring

   The issue affecting the exports using the image editor has been confirmed to be fixed. All affected import and export jobs have been resubmitted and will be retried by our system shortly.

5. 4 de marzo de 2026 a las 16:26 UTCresolved

   This incident has been resolved.

1. 20 de febrero de 2026 a las 15:22 UTCinvestigating

   Issues loading and processing items causing the tool to sometimes not show pages correctly. We are investigating the scope of the problem at the moment. We can see that exports, rules and creatives are mainly affected.

2. 20 de febrero de 2026 a las 15:30 UTCmonitoring

   Restarted affected services and we will monitor. Missed orders or offer updates will be picked up, although with a slight delay. Any delayed exports or imports will continue to run again.

3. 20 de febrero de 2026 a las 16:31 UTCresolved

   The incident has been resolved. No systems are currently affected anymore and processes are being caught up on. Do note that there still might be a small delay while we work through the backlog of tasks that got delayed.

1. 23 de enero de 2026 a las 11:46 UTCmonitoring

   Since January 20th, we have observed a reduction in performance for our Shopify order connections, occasionally resulting in the error message 'Unable to claim inventory' during order creation. Shopify is aware of this issue and is actively working on a solution. We have implemented measures to addressing this issue by increasing retries on order creation, to mitigate the impact. For any failed orders, the current workaround is to manually resend the Shopify order within our platform. We are monitoring the situation closely and will provide updates on this page as the situation evolves. Please note: This incident is isolated and does not affect any of our other integrations.

2. 26 de enero de 2026 a las 13:13 UTCresolved

   This incident has been resolved. After an extended period of monitoring, we have confirmed that Shopify orders are once again being created successfully and error rates have returned to normal. All systems are fully operational. Thank you for your patience.

1. 19 de enero de 2026 a las 8:07 UTCidentified

   Our phone provider is experiencing issues with their authentication system. This means our support department is not reachable by telephone. We are still reachable through all other means

2. 19 de enero de 2026 a las 8:45 UTCidentified

   We are continuing to work on a fix for this issue.

3. 19 de enero de 2026 a las 8:45 UTCresolved

   This incident has been resolved.

1. 3 de diciembre de 2025 a las 8:37 UTCinvestigating

   We are currently investigating a report about Returns not working as expected for different Mirakl platforms (i.e. Carrefour, Fonq and Kruidvat among others). We are determining the impact as we speak. Exports to these channels or regular Order handling remain unaffected.

2. 3 de diciembre de 2025 a las 8:54 UTCinvestigating

   We are continuing to investigate this issue.

3. 3 de diciembre de 2025 a las 10:05 UTCresolved

   We have determined what caused the problem and changed our internal logic for handling Returns for the different Mirakl platforms. The system is now quicker and more robust. Handling of returns will continue and works as expected. Other features were fully unaffected.

1. 18 de noviembre de 2025 a las 12:43 UTCidentified

   We have identified that we are affected by an ongoing outage in the global Cloudflare network. While this incident is ongoing images using background removal or the image editor may not work and fail to load with a 500 server error. This means that platforms configured to load feeds with images processed through Channable will not be able to load them. Exported feeds themselves are unaffected at this time and are being updated normally. Cloudflare is providing updates for this outage at the following URL: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

2. 18 de noviembre de 2025 a las 15:03 UTCmonitoring

   Cloudflare has reported that a fix has been implemented for the outage, and we can confirm that the performance of the affected infrastructure has significantly improved. We are still monitoring the situation to conclude whether the effect on Channable's infrastructure has fully been resolved.

3. 18 de noviembre de 2025 a las 18:12 UTCresolved

   This incident has been resolved.

1. 7 de noviembre de 2025 a las 8:51 UTCinvestigating

   We are currently investigating a problem with our rule processing engine which leads to degraded performance of item processing in Channable. This means that any page where items are shown in Channable will not work as expected and might show signs of slowness.

2. 7 de noviembre de 2025 a las 8:58 UTCinvestigating

   After some further complications, Channable is reported to be unreachable for certain users. We are working to add processing capacity in order to restore operations.

3. 7 de noviembre de 2025 a las 9:03 UTCmonitoring

   The issue was identified and our expected solution is having a positive effect on the recovery of the system. We are actively monitoring while the system recovers.

4. 7 de noviembre de 2025 a las 10:17 UTCresolved

   After monitoring we concluded that our systems are operational again and back to their original state of working.

1. 9 de octubre de 2025 a las 6:33 UTCinvestigating

   We are currently investigating this issue.

2. 9 de octubre de 2025 a las 7:04 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 9 de octubre de 2025 a las 10:07 UTCresolved

   This incident has been resolved.

1. 26 de agosto de 2025 a las 6:46 UTCinvestigating

   We are currently investigating this issue.

2. 26 de agosto de 2025 a las 7:15 UTCinvestigating

   We are seeing an high backlog of failed imports that originate from the 'docs.google.com' domain. Because of this, other systems got backed up too. We are actively working on unclogging the backlog and getting systems operational again. The systems surrounding orders are unaffected.

3. 26 de agosto de 2025 a las 7:19 UTCinvestigating

   While we work to resolve the blockade, we were forced to pause our jobs system. So no importers or exporters are running at the moment, everything remains queued for now.

4. 26 de agosto de 2025 a las 8:24 UTCidentified

   The jobs system is unpaused. All projects not in scope of the problem are unblocked and are running again. All projects relying on a Google Spreadsheet importer are still being blocked.

5. 26 de agosto de 2025 a las 14:22 UTCmonitoring

   Google is rolling out a fix, projects relying on the Google Spreadsheet importer are no longer blocked. We will continue to monitor the status.

6. 27 de agosto de 2025 a las 7:56 UTCresolved

   After monitoring for a while we concluded that the problems have been resolved and systems are back to normal operation.

1. 14 de agosto de 2025 a las 16:19 UTCmonitoring

   The image downloader is experiencing heavy load. We have applied performance improvements but it will take more time for us to fully catch up with the backlog. In the meantime, this might temporarily cause a `NOT DOWNLOADED YET` error to be shown for new images that we have not downloaded before.

2. 15 de agosto de 2025 a las 9:11 UTCmonitoring

   We are continuing to monitor for any further issues.

3. 16 de agosto de 2025 a las 8:32 UTCresolved

   This incident has been resolved.

1. 13 de agosto de 2025 a las 14:26 UTCidentified

   We are seeing an increase in failed exports because part of the creatives suite is not working as expected. We are actively working to resolve this problem, however for certain exports that use the Image Editor it could result in failures. The hosted feeds are unaffected, but won't be updated when this problem happens. Other parts of the tool, including the downloading of images, are not affected.

2. 13 de agosto de 2025 a las 14:56 UTCmonitoring

   For a small number of projects, a small number of product image files have been causing problems. A temporary fix has been implemented, causing us to mark images that are affected by the problem to appear as `NOT AVAILABLE`. The items causing problems can be omitted by editing your Image Generation Safety settings in the feed, or you can choose to wait for the problem to be fully resolved.

3. 20 de agosto de 2025 a las 13:54 UTCresolved

   This incident has been resolved.

1. 7 de agosto de 2025 a las 13:39 UTCidentified

   We are seeing delays in fetching images for our creatives suite. New images may be delayed by several hours. Images that have already been downloaded into our systems will function as normal. The problem has been identified and we are working on a solution.

2. 7 de agosto de 2025 a las 15:05 UTCmonitoring

   A fix has been deployed and we are making progress towards our backlog. We expect to have caught up in a few more hours.

3. 8 de agosto de 2025 a las 11:40 UTCresolved

   Our backlog has been cleared and everything is operational.

1. 25 de junio de 2025 a las 10:33 UTCidentified

   We have identified an issue with Beslist stock updates. We have paused them for now and new updates will not be visible in the app. We will unpause them as soon as things are running smoothly again.

2. 26 de junio de 2025 a las 10:00 UTCmonitoring

   Beslist stock updates are being processed again, we will continue to monitor the situation.

3. 26 de junio de 2025 a las 11:29 UTCresolved

   This incident has been resolved.