Historial de interrupciones de Chartbeat

1. 3 de septiembre de 2026 a las 15:43 UTCinvestigating

   Nuestros ingenieros están actualmente investigando informes de usuarios de nuestra Heads Up Display no cargando y actualmente están trabajando para resolver este problema

2. 3 de septiembre de 2026 a las 17:35 UTCmonitoring

   Nuestro equipo de ingeniería ha identificado un problema de conexión temporal que causó problemas intermitentes de carga HUD, el sistema ha permanecido estable a partir de las 11:00 AM EST y seguimos monitoreando este tema. Si todavía está experimentando problemas cargando el HUD por favor contacte a [email protected].

3. 3 de septiembre de 2026 a las 20:56 UTCresolved

   Identificamos un problema con una de nuestras bases de datos que causó que las solicitudes de Heads Up Display respaldaran, lo que dio lugar a una interrupción temporal de la función HUD. A las 11:00 AM EST hoy (3 de septiembre) El problema ha sido resuelto y hemos estado monitoreando el desempeño del sistema durante todo el día. Todos los sistemas están actualmente estables. Si continúas experimentando cualquier problema con la carga HUD en tu sitio, por favor no dudes en contactar a [email protected] para recibir asistencia adicional.

Traducido automáticamente desde la actualización oficial del incidente.

1. 8 de mayo de 2026 a las 1:35 UTCidentified

   Beginning at approximately 7:49 PM ET, we noticed disruptions to our third-party AWS service. Shortly after, AWS reported an issue on their end that was causing significant service degradation. This is having some observed impacts on Chartbeat's data processing and several product features, including the Heads Up Display. AWS continues to show an ongoing outage on their end, which we are monitoring closely. We are working with AWS and actively assessing the full scope of impact. We will follow up with specific detail on affected systems as soon as our investigation is complete.

2. 8 de mayo de 2026 a las 5:34 UTCresolved

   This incident has been resolved.

1. 20 de octubre de 2025 a las 13:43 UTCinvestigating

   Our third-party cloud platform is experiencing an outage that may affect the Historical Dashboard, Advanced Queries, Reports, Conversion, Data Lab, Cohorts, and Social Hub.

2. 20 de octubre de 2025 a las 15:11 UTCmonitoring

   While we are noticing early signs of improvement, we are continuing to monitor the third-party service cloud platform's recovery progress, and we'll provide another update within 60 minutes.

3. 20 de octubre de 2025 a las 18:07 UTCmonitoring

   While we are noticing signs of improvement, we are continuing to monitor the third-party service cloud platform's recovery progress.

4. 20 de octubre de 2025 a las 22:24 UTCmonitoring

   All previously affected Chartbeat products are operational. We are continuing to closely monitor our systems and notifications from our third-party cloud providers.

5. 21 de octubre de 2025 a las 0:35 UTCresolved

   This incident has been resolved.

1. 16 de septiembre de 2025 a las 0:56 UTCinvestigating

   We are currently investigating an issue that is preventing users from running Advanced Queries reports.

2. 16 de septiembre de 2025 a las 3:17 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 16 de septiembre de 2025 a las 11:41 UTCresolved

   This incident has been resolved.

1. 22 de agosto de 2025 a las 20:11 UTCidentified

   We have identified a bug in our historical data starting on July 23, 2025, that has caused inflated pageviews in the following Chartbeat surfaces: - Historical Dashboard - Reports - Advanced Queries - Data Lab - Cohorts - Conversion Current Status: We have implemented a solution that will fix this issue going forward, and your traffic numbers will be accurate starting today, Friday, Aug 22, 2025 at 20:05 UTC. Next Steps: We will be working to backfill corrected data over the next few days. We expect full resolution of historical data and do not anticipate any data loss.

2. 22 de agosto de 2025 a las 22:30 UTCidentified

   Data deduplication process has been initiated for the dates July 23 - August 22. Traffic data over this date range will be subject to change in the affected products until this correction process is completed.

3. 25 de agosto de 2025 a las 17:07 UTCidentified

   Corrected data has been backfilled in Historical, Advanced Queries, Conversion, Data Lab, and Cohorts. We are working on the fix to regenerate reports with corrected data in the Reports Dashboard interface (chartbeat.com/reports/dashboard) for dates July 23 - August 22. Corrected reports will not be reissued via email for subscribed users, but can be accessed from the Reports Dashboard once this process is complete.

4. 4 de septiembre de 2025 a las 16:30 UTCresolved

   Corrected data has been backfilled in the Reports Dashboard (chartbeat.com/reports/dashboard/) for dates August 18 - 23. Reports for July 23 through August 17 will not be viewable from the dashboard. This issue is now fully resolved.

1. 24 de julio de 2025 a las 22:05 UTCmonitoring

   We’ve identified an external issue with Apple News tracking today that temporarily caused lapses in Apple News traffic on dashboards. We've been in touch with the Apple team and are monitoring the situation currently to ensure that it is resolved, but users can expect to see dips in their Apple News dashboards due to the issue. We do not expect impacts on historical data from this issue.

2. 25 de julio de 2025 a las 12:50 UTCresolved

   This incident has been resolved.

1. 23 de julio de 2025 a las 19:50 UTCinvestigating

   We are currently investigating an issue that is causing problems generating Reports and delivery of Reports emails today.

2. 24 de julio de 2025 a las 3:37 UTCidentified

   Our team has been able to identify an issue with a third-party system which powers the graphs in the Daily Reports. We are in process of investigating alternative solutions to make Reports deliverable as soon as we can, but we expect that Reports may still not be delivered or compiled tomorrow morning (Thursday, July 24th) because of this issue.

3. 24 de julio de 2025 a las 14:17 UTCidentified

   We are still working on fixing the identified issue with the third-party system which powers the graphs in our Daily Reports. To mitigate the impact, we have temporarily removed the graphs from our Reports so that they can compile, and expect that should have been allowing most Reports emails to catch up and send, including those that were missed yesterday.

4. 25 de julio de 2025 a las 14:41 UTCresolved

   This incident has been resolved.

1. 21 de julio de 2025 a las 12:58 UTCinvestigating

   We are experiencing longer than usual load times in Chartbeat's Historical Dashboard and API due to a performance issue with Snowflake. Our team is investigating.

2. 21 de julio de 2025 a las 22:14 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 22 de julio de 2025 a las 15:44 UTCresolved

   This incident has been resolved.

1. 13 de febrero de 2025 a las 17:29 UTCinvestigating

   We are currently investigating an issue that is causing a delay in some Reports emails.

2. 13 de febrero de 2025 a las 23:13 UTCresolved

   The incident has been resolved.

1. 8 de enero de 2025 a las 13:47 UTCinvestigating

   We are currently investigating an issue that is preventing saved queries from running in Advanced Queries for some users.

2. 8 de enero de 2025 a las 15:07 UTCmonitoring

   A fix has been implemented and we are now monitoring the results.

3. 8 de enero de 2025 a las 16:07 UTCmonitoring

   A recent upgrade to a component used by Advanced Queries affected saved queries that used a query name, this has now been fixed.

4. 8 de enero de 2025 a las 16:51 UTCresolved

   This incident has been resolved.

1. 20 de noviembre de 2024 a las 1:53 UTCidentified

   We've identified an outage in the system that powers real-time CPM stats in the Heads Up Display. A fix has been pushed, and CPM stats are fluctuating while the system recovers.

2. 20 de noviembre de 2024 a las 2:28 UTCresolved

   The earlier fix has fully resolved data issues in HUD— accurate real-time CPM data has been restored.

1. 3 de octubre de 2024 a las 17:50 UTCinvestigating

   Our team is investigating an outage in Chartbeat's Recommendation Engine service resulting in error responses and/or placeholder results returned from requests to the API. We're working to restore full functionality as quickly as possible.

2. 3 de octubre de 2024 a las 19:20 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 3 de octubre de 2024 a las 20:00 UTCresolved

   This incident has been resolved.

1. 25 de julio de 2024 a las 22:59 UTCinvestigating

   We are currently investigating an issue with Headline and Image Testing. Our team is currently investigating.

2. 25 de julio de 2024 a las 23:53 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 26 de julio de 2024 a las 0:16 UTCresolved

   This incident has been resolved.

1. 6 de junio de 2024 a las 13:13 UTCidentified

   Our engineering team has determined the root cause of an issue with Advanced Queries recurring report delivery and one-time queries being stuck. They are pushing out a fix to resolve this.

2. 6 de junio de 2024 a las 16:58 UTCmonitoring

   Our engineering team is currently monitoring the results.

3. 6 de junio de 2024 a las 18:00 UTCresolved

   This incident has now been resolved. Advanced Queries and our Historical API are fully operational.

1. 30 de mayo de 2024 a las 13:42 UTCinvestigating

   Our engineering team is aware of issues that are affecting the Historical Dashboard and preventing the dashboard from loading, we are actively investigating.

2. 30 de mayo de 2024 a las 14:30 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 30 de mayo de 2024 a las 15:18 UTCresolved

   This incident has been resolved.

1. 29 de abril de 2024 a las 18:24 UTCinvestigating

   Our engineering team is aware of issues affecting the loading of the Historical Dashboard and are actively investigating.

2. 29 de abril de 2024 a las 19:34 UTCinvestigating

   The Historical Dashboard is fully operational now.

3. 29 de abril de 2024 a las 21:21 UTCresolved

   This incident has been resolved.

1. 2 de febrero de 2024 a las 20:26 UTCinvestigating

   Our team is investigating an issue with the system that powers the Heads-Up Display pin data.

2. 2 de febrero de 2024 a las 20:55 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 3 de febrero de 2024 a las 0:29 UTCresolved

   This incident has been resolved. All Chartbeat tools are fully operational.

1. 16 de noviembre de 2023 a las 2:01 UTCmonitoring

   Our engineering team is in the process of reverting a change that is resulting in a blank historical dashboard for many Sites. We will let you know once the change has been rolled back. Thank you for your patience and understanding in advance!

2. 16 de noviembre de 2023 a las 2:33 UTCmonitoring

   Our engineering team has since rolled back a change. They are currently investigating issues affecting the Historical and Real-Time Dashboards. We will keep you informed of upcoming updates as they work to resolve this.

3. 16 de noviembre de 2023 a las 3:38 UTCmonitoring

   Our engineering team has reverted a change that affected the Real-Time Dashboard for a short period of time, and it will self-resolve; there will be no impact on the historical data due to this issue. They have also fixed a secondary issue that is impacting the load time of the Historical Dashboard, which we are continuing to monitor.

4. 16 de noviembre de 2023 a las 11:12 UTCmonitoring

   Our engineering team is aware of issues affecting the load time of the Historical Dashboard and are actively investigating.

5. 16 de noviembre de 2023 a las 14:57 UTCmonitoring

   Our engineering team deployed a fix that seems to have resolved the Historical Dashboard loading issue. However, slow loading may still be expected. We will keep you posted once this is fully resolved.

6. 16 de noviembre de 2023 a las 17:22 UTCmonitoring

   Our Historical Dashboard is now operational, but we are continuing to monitor performance closely.

7. 16 de noviembre de 2023 a las 21:32 UTCresolved

   This incident has been fully resolved: All Chartbeat tools are fully operational.

1. 8 de octubre de 2023 a las 13:11 UTCinvestigating

   Our team is investigating an issue with the system that powers Pageview and Unique visitor stats in the Real-time Dashboard.

2. 8 de octubre de 2023 a las 13:28 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 8 de octubre de 2023 a las 14:07 UTCresolved

   This incident has been resolved.

1. 26 de septiembre de 2023 a las 1:00 UTCresolved

   Our team identified and fixed an issue in our Conversion tracking that started on Sunday, September 24th. We're now investigating a possible data discrepancy affecting some customers as a result of this issue and triaging what the impacts may have been. We will provide further updates as we have them on what, if anything, to expect was affected by this. FINAL UPDATE: Between 9/24 23:00 EST and 9/25 12:00 EST, there was a data discrepancy for Conversions appearing lower than normal in the Real-Time Dashboard, Heads-Up Display, and Conversion Dashboard. This was caused by a minor lag in data ingestion which was resolved. No data was lost.