58 incidentes de Check Point registrados desde diciembre de 2025, con actualizaciones oficiales, componentes afectados, duración y detalles de resolución.
Se ha determinado la cuestión y se está aplicando una solución.
Este incidente ha sido resuelto.
Traducido automáticamente desde la actualización oficial del incidente.
Actualmente estamos investigando la cuestión
Se ha determinado la cuestión y se está aplicando una solución.
Se ha aplicado una solución y estamos monitoreando los resultados.
Este incidente ha sido resuelto.
Duración del incidente: Septiembre 27, 02:30 - 06:00 UTC \(~3.5 horas\) Servicios afectados: DataTube - Canadá, Australia - No. Sinopsis El 27 de septiembre de 2026, los clientes de las regiones de Canadá y Australia experimentaron una interrupción de los servicios debido a un problema de configuración de red que afectaba a la conectividad a los servicios de backend. - No. Impacto del cliente Los clientes de las regiones del Canadá y Australia no pudieron ingerir datos, lo que dio lugar a un retraso en la ingestión una vez restaurado el servicio - No. Causa raíz La perturbación fue causada por un cambio en la configuración de la red que afectaba a la conectividad entre los componentes de infraestructura regional. Una vez que se identificó y corrigió la cuestión, el servicio fue totalmente restaurado. - No. Siguientes pasos Estamos agregando monitoreo adicional para detectar esta clase de problema antes, y revisar nuestro proceso de gestión del cambio para reducir el riesgo de incidentes similares. Nos disculpamos por cualquier inconveniente que esto pueda haber causado.
Traducido automáticamente desde la actualización oficial del incidente.
actualmente estamos investigando errores que llegan de la Emulación de la Amenaza en el sitio de Europa. esto tendrá un impacto en todas las solicitudes que lleguen al sitio de Europa. solicitudes recibe error del sitio.
Se ha aplicado una solución y estamos monitoreando los resultados.
estamos empezando a ver solicitudes llegando y manejadas normalmente. estamos monitoreando
Este incidente ha sido resuelto.
Traducido automáticamente desde la actualización oficial del incidente.
Estamos investigando un problema causando tiempos de respuesta más lentos. Compartiremos actualizaciones a medida que aprendamos más.
Continuamos investigando el problema, vemos que algunos tiempos de alivio y respuesta están empezando a volver a la normalidad.
Identificamos un error de comunicación interna entre los servicios y hemos aplicado una solución. Ahora estamos monitoreando a medida que las cosas vuelven a la normalidad.
Este incidente ha sido resuelto.
Traducido automáticamente desde la actualización oficial del incidente.
Estamos recibiendo informes crecientes de clientes incapaces de conectarse a portales ubicados en Israel-1 Data Center Estamos investigando la cuestión más adelante y proporcionaremos una actualización en breve.
El ISP primario en el IL-1 DC (Bezeq) perdió conectividad Fallamos en el ISP secundario y la conectividad a IL-1 reanudado Estamos investigando la pérdida de conectividad con Bezeq
Algunas puertas permanecen colgadas después de la inesperada falla del ISP Estamos investigando esos específicamente
Seguimos trabajando en una solución para esta cuestión.
Se ha aplicado una solución que estamos monitoreando los resultados
Este incidente ha sido resuelto. El Centro de Datos IL-1 está ahora totalmente operativo, y todas las puertas afectadas han sido restauradas a la función normal.
Traducido automáticamente desde la actualización oficial del incidente.
Los dispositivos aparecieron erróneamente desconectados durante este tiempo. Los errores aparecieron al intentar crear o guardar ajustes - plan / gateway. No hay impacto en la conectividad existente. Hora del incidente 7:00-10:00 AM UTC.
Traducido automáticamente desde la actualización oficial del incidente.
Actualmente estamos investigando esta cuestión.
Se ha aplicado una solución y estamos monitoreando los resultados.
La operación es un poco problemática
Se encontró y manejó la cuestión - monitoreo
Este incidente ha sido resuelto.
Traducido automáticamente desde la actualización oficial del incidente.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
Traducido automáticamente desde la actualización oficial del incidente.
We are currently investigating reports of timeouts when loading Zero Trust Applications. This issue is being treated with the highest priority, and our engineering team is actively working to identify the cause. A further update will be provided as soon as more information is available.
All current reports of ZTA issues are generated from Israel-1 region Investigation continues
ISP in Israel-1 was swapped 20 mins ago Errors are not seen since in our logs, and customers reported issue is resolved We are monitoring closely
Root cause seem to derive from global Cellcom ISP routing issues, also reported in downdetector.co.il ZTA were recovered when ISP on Israel-1 was switched from Cellcom. Some local users that uses Cellcom\Golan Tel may still face signing in or connecting issues. Until the issue is resolved *by the ISP*, users are encouraged to use a different ISP
Traducido automáticamente desde la actualización oficial del incidente.
We are currently investigating this issue.
This incident has been resolved.
Traducido automáticamente desde la actualización oficial del incidente.
We are currently investigating the issue.
This incident is resolved.
Incident Duration: June 29, 08:00 UTC – June 30, 09:30 UTC (~26 hours) Affected Services: Datatube EU Production - West Europe region Affected Products: CloudGuard WAF, Playblocks, XDR ──────────────────────────── Overview On June 29–30, 2026, EU production Datatube services experienced a partial degradation affecting data ingestion in the West Europe region, a small portion of events experienced delayed processing during this window. ──────────────────────────── Customer Impact During the incident window, approximately ~0.2% of total EU ingestion events were affected across products. Customers using CloudGuard WAF, Playblocks, or XDR in the West Europe region may have experienced: - Delayed visibility of security events in dashboards and reports - Delayed data in queries covering the June 29–30 window ──────────────────────────── Incident Timeline (UTC) Jun 29 – 08:00 First customer reports received; investigation initiated immediately, cross-team investigation mobilized across infrastructure, networking, and product teams. Jun 29 – 10:00 First mitigation applied - provided temporary partial relief. Jun 29 – 13:30 Second mitigation applied, narrowing the root cause scope further, also provided temporary partial relief. Jun 29 – 18:00 Issue confirmed as affecting multiple products; joint investigation continued. Jun 29 – 21:15 Capacity expanded to stabilize the environment and protect against further degradation. Jun 30 – 05:00 Final diagnostic steps executed to isolate root cause precisely. Jun 30 – 09:30 Root cause confirmed and resolved; all services fully restored. The investigation required coordinated effort across multiple teams because early symptoms were consistent with several possible root causes. Each mitigation step both provided partial relief and helped narrow the diagnosis - this is standard practice to avoid introducing new risk while a production system is under stress. ──────────────────────────── Root Cause A misconfiguration in the EU gateway's communication protocols, which was dormant under normal operating conditions, was triggered by load introduced during routine maintenance. Once identified, the fix was straightforward and immediately effective. ──────────────────────────── Next Steps & Action Items 1. Audit and align protocol configurations across all regional gateways - to prevent recurrence in other regions. 2. Add capacity alerting on all regional gateways - to detect such anomalies before they cause customer impact. 3. Improve client-side monitoring to surface connection-level failures and latencies earlier. 4. Introduce stress testing for sensitive network components as part of the change process - validating configurations in an isolated, production-like environment before and after any change to catch hidden issues before they reach production.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
The Web SmartConsole on the Portal was unavailable for few hours, customers could work regularly with Installed SmartConsole or Streamed SmartConsole
Due to Infrastructure issues inside Infinity Portal UK region, Infinity Portal customers in UK data residency are not able to login to the portal. We are working to mitigate that.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Users may experience increased latency for security logs and events in the Infinity Portal.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
