Historial de interrupciones de Cint

1. 25 de agosto de 2026 a las 9:41 UTCinvestigating

   Actualmente estamos investigando un problema en el que los usuarios no reciben la cuenta de Cint Exchange y Marketplace y los correos electrónicos de informes a nivel de proyecto. Tenga en cuenta que este incidente se limita estrictamente a las notificaciones por correo electrónico: nuestra plataforma y todos los demás servicios están plenamente operativos y funcionan como se espera.

2. 25 de agosto de 2026 a las 12:17 UTCidentified

   Hemos identificado la causa de la cuestión y estamos trabajando para proporcionar una resolución. Seguiremos proporcionando actualizaciones cuando se disponga de nueva información.

3. 25 de agosto de 2026 a las 18:37 UTCmonitoring

   Se ha aplicado una solución y estamos monitoreando los resultados.

4. 25 de agosto de 2026 a las 21:24 UTCresolved

   Después de monitorear la estabilidad del sistema en las últimas horas, podemos confirmar que el problema se resuelve. La generación de informes y la entrega de correo electrónico funcionan normalmente. Si sigue experimentando algún problema, póngase en contacto con nuestro equipo de soporte.

Traducido automáticamente desde la actualización oficial del incidente.

1. 18 de agosto de 2026 a las 9:52 UTCresolved

   Hemos experimentado un período de rendimiento degradado que afecta a la experiencia demandada. Los encuestados pueden encontrar errores o tiempos de carga más largos al intentar encuestas, y los usuarios de Marketplace/Cint Exchange pueden encontrar errores al probar el flujo del demandado. Este número ocurrió entre el 2026/08/18 09:01 UTC y 09:12 UTC y ahora está resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. 2 de julio de 2026 a las 9:52 UTCidentified

   We are investigating reports where project details are not being displayed for some users. We have identified the root cause as a stale user session. Our team is actively working on a permanent fix and will provide an update soon. In the meantime, affected users can clear their browser's cache and cookies, or sign in using a different browser as a temporary workaround.

2. 2 de julio de 2026 a las 14:02 UTCidentified

   We have identified the cause of the issue and are working to provide a resolution. We will continue to provide updates when new information is available.

3. 2 de julio de 2026 a las 19:29 UTCidentified

   We are continuing to work on a fix for this issue.

4. 2 de julio de 2026 a las 19:30 UTCresolved

   This incident has been resolved.

1. 28 de abril de 2026 a las 18:20 UTCinvestigating

   We are currently addressing a partial service outage affecting the Supply API (OTS)-Marketplace, and Supply Link. Our engineering team is actively working on a resolution, and we will provide further updates as they become available.

2. 28 de abril de 2026 a las 18:43 UTCresolved

   This incident has been resolved.

1. 19 de febrero de 2026 a las 15:12 UTCinvestigating

   We are investigating reports of delay in UI not displaying the newly created TG. It can take about 5-8 min for UI to reflect the newly created TG. In addition to this, there is a delay in reflecting the status change as well. Our team is actively working on this and will update as soon as there us any update on this. Appreciate your patience while the team is working on it.

2. 19 de febrero de 2026 a las 17:32 UTCmonitoring

   A issue has been identified and the fix is also implemented To ensure the integrity of our services, we are monitoring the state of the impacted components. Once stability is confirmed we will consider this issue resolved.

3. 19 de febrero de 2026 a las 17:41 UTCresolved

   This issue has been resolved. Please reach out to our Support team if you're still experiencing any issues.

1. 11 de febrero de 2026 a las 17:20 UTCidentified

   We are aware of an ongoing issue impacting the Lucid Measurement Study Creator, where users are currently unable to launch studies. Some users may encounter an error message when attempting access. We have pinpointed the cause and are actively implementing a fix.

2. 11 de febrero de 2026 a las 17:46 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 11 de febrero de 2026 a las 19:33 UTCresolved

   This incident has been resolved.

1. 21 de enero de 2026 a las 21:06 UTCinvestigating

   We are currently investigating reports of the Cint Exchange User Interface (UI) and Unified Platform failing to load, resulting in application errors. Our team is actively developing and implementing additional fixes to restore normal functionality. We will provide further updates as they become available.

2. 22 de enero de 2026 a las 0:36 UTCresolved

   This incident has been resolved.

1. 13 de noviembre de 2025 a las 15:19 UTCinvestigating

   We are currently investigating an incident where the Lucid Measurement admin and reporting dashboard are failing to load. Users attempting to access these services may encounter an error message, which prevents the management and access of brand lift studies. Our teams are actively engaged in diagnosing and resolving the root cause. We will provide a further update as new information becomes available regarding status and estimated resolution time.

2. 13 de noviembre de 2025 a las 16:04 UTCresolved

   This issue has been resolved. To ensure the integrity of our services, we are monitoring the state of the Lucid Measurement Dashboard and the Lucid Measurement API. Please reach out to our Support team if you're still experiencing any issues.

1. 29 de octubre de 2025 a las 17:16 UTCinvestigating

   We are actively investigating an issue that may be preventing some users from logging into the Access/AccessPro platform. We will provide updates on our progress and resolution timeline as they become available.

2. 29 de octubre de 2025 a las 17:33 UTCidentified

   The issue has been identified and is confirmed to be due to the current global Azure service disruption. We are closely monitoring Azure's status and will notify you as soon as stability is restored.

3. 29 de octubre de 2025 a las 21:39 UTCmonitoring

   Users should be able to login to Access/AccessPro. To ensure the integrity, we are closely monitoring the state. Once stability is confirmed we will consider this issue resolved.

4. 30 de octubre de 2025 a las 5:15 UTCresolved

   This issue has been resolved. Please reach out to our Support team if you're still experiencing any issues. ( if any, specify actions users need to take as a result of the issue to resume normal activity )

1. 28 de octubre de 2025 a las 9:17 UTCinvestigating

   Respondents are experiencing errors or latencies of 10 or more seconds in some instances. We are actively working to diagnose the issue. We will provide an update as soon as new information is available.

2. 28 de octubre de 2025 a las 9:31 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 28 de octubre de 2025 a las 11:19 UTCresolved

   This incident has been resolved.

1. 27 de octubre de 2025 a las 19:23 UTCinvestigating

   We are currently investigating where brand lift results are not visualizing for some Lucid Measurement studies. This is occurring despite the underlying data meeting the minimum required sample size thresholds. Our team is actively working to diagnose and resolve. We will provide an update as soon as new information becomes available.

2. 27 de octubre de 2025 a las 21:33 UTCidentified

   We have identified the cause of the issue and are working to provide a resolution. We will continue to provide updates when new information is available.

3. 28 de octubre de 2025 a las 7:27 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 28 de octubre de 2025 a las 20:25 UTCresolved

   This issue has been resolved. All impacted Lucid Measurement study results have now been reprocessed and should be visualizing. We have identified the root cause and are working to ensure this does not happen again going forward. Thank you for your patience! Please reach out to our Support team if you're still experiencing any issues.

1. 20 de octubre de 2025 a las 18:02 UTCinvestigating

   We are experiencing degraded performance with our Marketplace UI and Cint Exchange platform and the corresponding Supply, Demand and Respondent APIs. Clients using Notch redirect security in Cint Exchange and Marketplace may see high drop rates when redirecting from the client survey back to Cint. To avoid respondent churn and the need to perform large reconciliations, it is recommended that you pause projects where notch is the encryption type. Our team is actively investigating the problem and working to restore full functionality as quickly as possible. We appreciate your patience and will provide updates as we have them.

2. 20 de octubre de 2025 a las 21:38 UTCmonitoring

   The Notch is back up and complete volumes are increasing with drops going down. To ensure the integrity of our services, we are continually monitoring the state of the impacted components. Once stability is confirmed we will consider this issue resolved.

3. 21 de octubre de 2025 a las 2:31 UTCresolved

   This issue has been resolved. Please reach out to our Support team if you're still experiencing any issues.

1. 20 de octubre de 2025 a las 10:19 UTCmonitoring

   We're currently experiencing a system-wide incident due to a global AWS issue. Access to our platform (Marketplace & Cint Exchange) may be unavailable or degraded. We are actively monitoring the situation. We'll update you as soon as the service is stable.

2. 20 de octubre de 2025 a las 10:52 UTCresolved

   The incident has been resolved. We will continue to monitor stability across all systems. If you encounter any issues, please contact our Support team immediately.

1. 28 de agosto de 2025 a las 13:18 UTCinvestigating

   We are experiencing issues with our Marketplace UI and the corresponding Supply and Demand APIs. Users may intermittently encounter errors when accessing the Marketplace and performing various actions on the platform, such as checking project details, creating new surveys, cloning surveys, and adding qualifications. Our team is actively investigating the problem and working to restore full functionality as quickly as possible. We appreciate your patience and will provide updates as we have them.

2. 28 de agosto de 2025 a las 13:57 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 28 de agosto de 2025 a las 15:13 UTCresolved

   This incident has been resolved.

1. 14 de julio de 2025 a las 13:31 UTCinvestigating

   We are currently investigating reports of the Cint Exchange User Interface (UI) failing to load for some users, resulting in timeout errors. Our team is actively developing and implementing additional fixes to restore normal functionality. We will provide further updates as they become available.

2. 14 de julio de 2025 a las 14:15 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 14 de julio de 2025 a las 14:35 UTCresolved

   This incident has been resolved.

1. 8 de julio de 2025 a las 21:42 UTCinvestigating

   We are investigating an issue with the Cint Exchange UI where users are unable to view newly created projects or Target Groups (TGs) and modify the status of existing TGs. This issue is limited to Cint Exchange users. Our team is working on fixes to ensure normal functionality.

2. 8 de julio de 2025 a las 22:50 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 8 de julio de 2025 a las 23:03 UTCresolved

   This incident has been resolved.

1. 7 de julio de 2025 a las 12:03 UTCinvestigating

   We are investigating reports of degraded performance of the Marketplace Respondent Experience. Respondents may experience errors or increased load times while attempting surveys and Marketplace users may encounter errors when testing the respondent flow.

2. 7 de julio de 2025 a las 12:37 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 7 de julio de 2025 a las 12:53 UTCresolved

   This incident has been resolved.

1. 24 de junio de 2025 a las 16:22 UTCinvestigating

   We are currently investigating an issue due to which users might be getting intermittent errors while accessing pages of some of our platforms (Marketplace UI, Cint Exchange UI and Impact Measurement UI) or attempting to login to those platforms. It is being actively investigated and we will keep you posted with further updates.

2. 24 de junio de 2025 a las 16:24 UTCinvestigating

   We are continuing to investigate this issue.

3. 24 de junio de 2025 a las 19:08 UTCinvestigating

   We are continuing to investigate this issue and our team is actively working with an upstream service provider to resolve the problem as quickly as possible. In the meantime, the recommendation to mitigate the issue is to try clearing cookies and re-attempting login to our platforms, which appears to be allowing some users to login successfully. We will continue to provide updates as more information becomes available.

4. 24 de junio de 2025 a las 21:05 UTCmonitoring

   A fix has been implemented and we are observing the results. We have noted that the error rate for the services involved is decreasing and more users are now able to access our platforms successfully. We will continue to monitor and will keep you posted with further updates.

5. 24 de junio de 2025 a las 22:21 UTCresolved

   This incident has been resolved.

1. 16 de junio de 2025 a las 14:33 UTCresolved

   We faced an issue with our Feed - Opportunities product wherein users might have encountered errors while creating a subscription, getting messages about new survey opportunities as well as updates to existing survey opportunities. The issue occurred between 20:00 UTC and 21:35 UTC on June 14th, 2025. We identified that a recent deployment caused the Feed - Opportunities system to experience degraded performance. Once we identified the issue, we quickly rolled back to the previous working version of the code. Services were restored shortly after the rollback. Messages of new survey opportunities and message updates to existing opportunities might have been delayed but eventually delivered to the users once the issue got resolved.

1. 16 de mayo de 2025 a las 10:37 UTCinvestigating

   We are investigating an issue with the Cint Exchange where users are unable to create and modify Target Groups. This issue is limited to Cint Exchange users and does not impact any other functionality of the Marketplace. Our team is working on fixes to ensure normal functionality.

2. 16 de mayo de 2025 a las 11:23 UTCmonitoring

   To ensure the integrity of our services, we are monitoring the state of the impacted components. Once stability is confirmed we will consider this issue resolved.

3. 16 de mayo de 2025 a las 14:07 UTCresolved

   This issue has been resolved. Please contact our Support team if you're still experiencing problems.