57 Clari incidents · febrero de 2025 — official updates, affected components, duration and resolution details.
Actualmente estamos investigando esta cuestión.
Hemos confirmado que la cuestión se ha resuelto para los usuarios afectados. Un resumen del incidente se publicará en los próximos tres días hábiles de Estados Unidos.
Traducido automáticamente desde la actualización oficial del incidente.
Hemos recibido informes de clientes de que su usuario de integración de Salesforce está siendo desconectado debido a la caducidad de token. Nuestro equipo de ingeniería está investigando activamente.
Un pequeño número de clientes tuvieron su usuario de integración de Salesforce desconectado debido a la caducidad de token. Cuando esto sucede, la sincronización de datos regulares en Clari no puede funcionar. Nuestro equipo de ingeniería junto con el apoyo de Salesforce está investigando el problema. No se han observado nuevas desconexiones desde el 2026-08-16. Si su usuario de integración ha sido desconectado, puede reconectarlo para resolver el problema de sincronización. Si necesita ayuda, por favor contacte con Soporte para obtener asistencia.
El problema parece haber sido un evento único con Salesforce. Seguimos monitoreando cualquier recurrencia y estamos activamente comprometidos con el apoyo de Salesforce para comprender lo que sucedió y cómo evitar nuevos acontecimientos. Dejaremos este registro en estado de "monitorización" hasta que tengamos un entendimiento satisfactorio sobre el incidente, pero no esperamos hacer más actualizaciones.
Hemos confirmado desde Salesforce lo que causó la salida para los usuarios afectados. Un resumen del incidente se publicará en los próximos tres días hábiles de Estados Unidos.
El 2026-08-16, una migración de Salesforce Hyperforce causó interrupciones de conexión entre Salesforce y Clari en un pequeño grupo de cuentas de clientes. Esta cuestión suspendió temporalmente las actualizaciones automatizadas de datos para algunas organizaciones y exigió que sus usuarios reanuden con Salesforce. No hay manera conocida de evitar esta situación para futuras migraciones de Hyperforce, pero seguimos trabajando con Salesforce para explorar opciones.
Traducido automáticamente desde la actualización oficial del incidente.
Our engineering teams have identified the issue and are implementing a fix. Some or all the pages are not loading . The next status update will be after the fix has been applied.
Our engineering teams have identified the issue and are implementing a fix. Some or all the pages are not loading The next status update will be after the fix has been applied.
The underlying problem has been fixed, we are monitoring to ensure full functionality is restored.
We are continuing to monitor for any further issues.
We have confirmed the issue has been resolved for the impacted users. No new errors have been observed in last 60 minutes of monitoring. All the impacted components are fully operational now. A summary of the incident will be posted within the next three US business days.
At approximately 2026-08-05 00:02 UTC, a subset of organizations experienced errors when attempting to access the Clari application. Affected users saw the message: "Something went wrong with loading application resources." Our engineering team identified a regression introduced in a recent deployment and issued a hotfix. Systems returned to normal operations at 2026-08-05 13:30 UTC . No customer data was at risk at any point during this incident.
Actualmente estamos investigando informes de problemas de acceso intermitente con la plataforma Clari. Los clientes pueden experimentar dificultad para acceder a la aplicación o encontrar un rendimiento lento. Nuestro equipo de ingeniería está trabajando activamente para resolver este problema. Proporcionaremos actualizaciones a medida que se disponga de más información.
Nuestros equipos de ingeniería han resuelto el problema y el rendimiento del sistema está volviendo a la normalidad. Continuamos monitoreando la solución.
Después de supervisar el tema durante 3 horas, no hemos visto ninguna reincidencia y la plataforma ha sido estable. Un resumen del incidente se publicará en los próximos tres días hábiles de Estados Unidos.
Aproximadamente 2026-07-27 13:15 UTC algunos usuarios experimentaron largos tiempos de carga de página y errores al intentar utilizar la aplicación Clari. El equipo de ingeniería pudo determinar que un problema con la ampliación de algunos de nuestros servicios basados en la nube era la fuente del problema y desplegó una solución para restaurar el rendimiento del sistema. Sistemas devueltos a operaciones normales a partir de 2026-07-27 15:30 UTC y ningún dato del cliente estaba en riesgo durante el desembolso.
Traducido automáticamente desde la actualización oficial del incidente.
Algunos clientes pueden estar experimentando problemas con las grabaciones de llamadas Clari Copilot en Zoom. Nuestro equipo de ingeniería está investigando activamente.
Nuestro equipo de ingeniería sigue investigando activamente. El problema está impactando a los clientes que confían en grabadoras web para grabaciones de Zoom. Proporcionaremos otra actualización tan pronto como esté disponible más información.
Los clientes afectados continúan viendo problemas con grabadores web en Zoom. Nuestro equipo de ingeniería está investigando activamente con soporte de Zoom y revisando caminos alternativos para que los clientes afectados retomen la funcionalidad de grabación. Proporcionaremos otra actualización tan pronto como esté disponible más información.
La cuestión sigue siendo objeto de investigación. Los clientes afectados siguen experimentando problemas con grabadores web en Zoom. Nuestra investigación indica que los cambios recientes en el comportamiento de la plataforma de Zoom están impidiendo que algunos registradores se unan a las reuniones de clientes. Nuestro equipo de ingeniería está trabajando activamente con Zoom Support para resolver el problema. Proporcionaremos otra actualización tan pronto como se disponga de más información.
Nuestros equipos de ingeniería han identificado el problema y están implementando una solución.
Hemos publicado guías en la aplicación que orientan a los clientes afectados a reconectar su integración de Zoom en Clari Copilot, permitiendo a los clientes restaurar la capacidad de Copilot para grabar reuniones de Zoom.
Hemos trabajado con Zoom para resolver el problema que afecta a los grabadores web. Las grabaciones funcionan como se espera. Nuestro equipo de ingeniería está monitoreando el sistema, y proporcionaremos otra actualización si algo cambia. Para los clientes afectados, incluyendo aquellos que anteriormente reconectaron su integración de Zoom, no se necesita más acción. Si sigues experimentando problemas, ponte en contacto con nuestro equipo de apoyo.
Hemos confirmado que la cuestión se ha resuelto para los usuarios afectados. Un resumen del incidente se publicará en los próximos tres días hábiles de Estados Unidos.
A partir de aproximadamente 2026-07-13 06:30 UTC, un cambio en la plataforma de Zoom afectó la capacidad del grabador web Zoom de Clari Copilot para unirse y grabar reuniones. Como resultado, algunos clientes no pudieron grabar reuniones de Zoom en Copilot durante el período impactado. Este problema impactó solamente la grabación basada en la web de Zoom; otras plataformas de grabador no se vieron afectadas. Es posible que no se hayan registrado las reuniones programadas para grabar durante este período. Al identificar el tema, el equipo de ingeniería Clari colaboró estrechamente con Zoom para investigar el cambio, determinar su impacto y implementar las mitigacións necesarias. Zoom web recorder se une a la operación normal, y confirmamos la recuperación completa en aproximadamente 2026-07-15 11:08 UTC. Continuamos trabajando con Zoom para comprender mejor el cambio y fortalecer nuestra integración para que los cambios de plataforma similares puedan manejarse con más gracia en el futuro.
Traducido automáticamente desde la actualización oficial del incidente.
Our engineering team is actively investigating.
We are observing a partial outage with Copilot recordings across all platforms. Our engineering team is actively investigating.
We identified a few changes from the Copilot Infrastructure maintenance on Saturday June 20th that caused some recorders to fail. We have fixed the issue and are continuing to monitor the system. We will provide another update end of day tomorrow before we resolve this incident.
We have identified that we are not showing the consent page during call recordings. We are working on a fix and will provide an update as soon as the issue is resolved.
We have resolved the issue that was preventing the consent page from displaying during call recordings. We are continuing to monitor the system after the Copilot Infrastructure maintenance on Saturday June 20th and we will provide another update by the end of day tomorrow before we resolve this incident.
We are continuing to monitor this issue and will leave this incident open until the end of the day. If no further issues are observed by that time, we will resolve the incident. If you are continuing to see any issues with the Copilot platform please reach out to the Clari customer support team.
After monitoring Copilot performance throughout the day and not seeing any reoccurrence of the issues the Clari Engineering team is marking this incident as resolved.
Beginning around 08:23 UTC on 2026-06-22 some Clari Copilot customers experienced failures across Zoom, Google Meet, and Microsoft Teams that prevented calls from being recorded. The errors were traced back to the Copilot maintenance on 2026-06-20 and configuration changes that were not fully applied. The Clari Engineering team remediated the issue by applying the configuration changes and validating the changes. Call recording functionality was restored at approximately 18:40 UTC 2026-06-22. We continued to monitor the system for the next 24 hours to ensure that there were no further issues before resolving the incident.
Nuestro equipo de ingeniería está investigando activamente la causa raíz en las tres plataformas. Estamos monitoreando las tasas de éxito de grabación de llamadas de cerca y proporcionaremos actualizaciones mientras aprendemos más.
Hemos confirmado que la cuestión se ha resuelto para los usuarios afectados. Un resumen del incidente se publicará en los próximos tres días hábiles de Estados Unidos.
A partir de las 08:23 UTC el 2026-06-22 algunos clientes de Clari Copilot experimentaron fallos a través de Zoom, Google Meet y Microsoft Teams que impidieron que se grabaran llamadas. Los errores se remontan al mantenimiento de Copilot el 2026-06-20 y los cambios de configuración que no se aplicaron plenamente. El equipo de Clari Engineering remedia el problema aplicando los cambios de configuración y validando los cambios. La funcionalidad de grabación de llamadas fue restaurada a aproximadamente 18:40 UTC 2026-06-22. Seguimos monitoreando el sistema durante las próximas 24 horas para asegurar que no hubiera más problemas antes de resolver el incidente.
Traducido automáticamente desde la actualización oficial del incidente.
Clari is currently experiencing longer load times and errors than normal. Our engineering team is actively investigating the issue.
The engineering team is continuing to investigate the issue. At this time users may still be experiencing longer page load times or increased errors.
We have identified and fixed a problem that was overloading database queries and resulted in slow performance throughout the application. All systems should be functioning normally again.
At approximately 23:44 on 2026-06-05 UTC some Clari users experienced long page load times and errors when trying to use the application. The Clari Engineering team was able to determine that a database operation was continually executing and overloading one of the databases. Once the database call was stopped and the stuck connections were cleared, system performance was able to return to normal at around 04:33 on 2026-06-06 UTC.
Some customers may be seeing problems with connectivity to Salesforce CRM Integration. Our engineering team is actively investigating.
We are continuing to investigate this issue.
Update: Resolution Requires Customer Action Our engineering teams have resolved the issue and we are monitoring the fix. However, customers who continue to experience an impact must take action to fully restore functionality. Required Action: Salesforce Administrators (Role: Full System Administrator) must: * Navigate to **Workspace Settings > Integrations** in Clari Copilot. * Re-authenticate the Salesforce integration. Resolution Process: After re-authentication - Our systems will automatically re-sync your Salesforce data from the impacted window. - Full functionality will be restored within the following hours. Who Should Take Action: Customers who continue to experience Salesforce CRM connectivity issues after this update. If you encounter any issues or need assistance during the re-authentication process, please reach out to our Support Team.
We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.
Starting at approximately 15:25 on 2026-06-04 UTC, a code defect in Clari Copilot's internal integration maintenance process caused Salesforce integrations to become disconnected for a subset of customers. This impacted Salesforce data sync only. All other Copilot functionality continued to operate normally. The Clari engineering team identified the cause and rolled out a fix at 18:29 on 2026-06-04 UTC. Affected customers were provided re-authentication instructions to restore their Salesforce connection, after which full functionality resumed. No customer data was lost during this incident
Some customers using Copilot with Google Meet are not seeing their meetings recorded. Our engineering team is actively investigating.
Our engineering teams have identified the issue and are implementing a fix. Due to a recent change on Google Meet copilot bots are unable to join some of the Google Meet meetings. Team has found a fix and is working on implementing it. The next status update will be after the fix has been applied.
Our engineering teams have resolved the issue and we are monitoring the fix.
We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.
Starting at approximately 02:00 on 2026-06-02 UTC Google began rolling out a change that was incompatible with Clari Copilot Google Meet recorder bots. This impacted a subset of customers using Google Meet preventing the bots from joining calls. Clari engineering team identified the change and rolled out a fix at 12:47 2026-06-03 UTC resolving the issue.
The Clari Revenue platform is currently seeing an increase in errors in Inspection and Forecasting modules. Our engineering team is actively investigating the issue.
Our engineering teams have implemented a fix which has addressed the observed errors. We are monitoring the system to confirm the issue has been resolved.
We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.
On 2026-05-11 at approximately 18:55 UTC, a number of Clari customers encountered errors connecting to the Salesforce integration within the Clari application. Engineers identified a configuration change that enabled a 30-day idle timeout for Salesforce refresh tokens, which caused integration user sessions to be invalidated and disconnected across multiple organizations. The setting was disabled at approximately 19:15 UTC, after which availability began recovering. Full service availability was confirmed for all affected organizations by approximately 20:52 UTC. Other areas of the Clari application were unaffected during this time.
CRM syncing is showing a delay of a a few hours. we expect the delay to be caught up by 8:00 AM UTC
Our engineering teams have resolved the issue and we are monitoring the fix.
We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.
On 2025-05-08 at approximately 02:52 UTC, customers experienced delays of several hours with RevDB CRM sync jobs due to an internal service connectivity issue impacting the workflow system responsible for processing syncs. The affected services were restored and the backlog was fully cleared. No data was lost or compromised during the incident. Additional monitoring and recovery safeguards have since been implemented to reduce the risk of recurrence.
Groove is currently experiencing intermittent performance issues, and you may notice some slowness. Our engineers are actively investigating and will share updates as soon as possible.
Our engineering teams have resolved the issue and we are monitoring the fix.
This incident has been resolved.
Our engineering team is actively investigating reported issues with the Analytics module.
We have identified and reverted the related change. Behavior is returning to normal and we will continue to monitor system health.
We have confirmed the issue has been resolved for all impacted users. A summary of the incident will be posted.
On 2026-04-09 at approximately 14:48 UTC, users were unable to load Analytics modules in the Clari application. Clari engineers quickly identified the cause and took action to restore the affected functionality. During this time, a small number of other areas of the application were also impacted as a result of the same underlying issue. Engineers performed rolling restarts of the affected Analytics services, restoring full Analytics module availability by approximately 16:21 UTC. Isolated issues in a small number of other dependent services were subsequently identified and resolved through additional targeted restarts, with all issues fully cleared by 17:52 UTC.
Our engineering team is actively investigating reports of the Forecasting tab not appearing for some customers.
We have identified the cause of the missing Forecasting tabs and are working to resolve.
We have restored the Forecasting tab and are monitoring to confirm that all users have access.
We have confirmed the issue has been resolved for all impacted users.
On 2026-04-08 at approximately 18:53 UTC, all Clari customers lost access to the Forecast tab in the Clari application. Other areas of the application were unaffected and continued to operate normally. Clari engineers quickly identified the cause as the unintended deletion of configuration data required to display the Forecast tab, and restored the affected data. During the restoration process, there was a brief period of increased latency as service capacity scaled back up to handle returning traffic. Full access to the Forecast tab was confirmed for all affected users by 23:20 UTC.
Clari Copilot users are currently not receiving any email notifications. Our engineering team is actively investigating the issue. The issue is only limited to the Clari Copilot product.
We are continuing to investigate the issue. Email notifications remain impacted.
We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.
At 14:30 UTC on March 25, 2025, Clari Copilot experienced an interruption in email notifications due to an exhausted email delivery quota. As a result, email notifications scheduled during this period were not delivered. Clari was able to increase the delivery limit and service was fully restored as of 14:55 UTC on March 27, 2025. All systems are now performing as expected and emails are being delivered. Please note that missed notifications from the outage window cannot be retroactively delivered. At no time during this incident was user data at risk.
We are currently investigating an issue where Clari Copilot is not recording some Zoom calls
Some Clari Copilot calls via Zoom continue to not be recorded. Our engineering team is currently working with Zoom to resolve this issue.
We are continuing to work with the Zoom engineering team to resolve this issue. We will provide additional details about the progress as they become available.
Our engineering teams have resolved the issue together with the Zoom engineering team and we are monitoring the fix.
We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.
At approximately 2026-03-04 15:00 UTC, a subset of Clari Copilot customers experienced an issue where the recording bot was unable to join Zoom meetings. This was caused by an account authentication error within the Zoom platform that prevented the bot from successfully joining calls. This was a reoccurrence of the issue that prevented Copilot from joining Zoom calls on 2026-02-11 and was caused by Zoom not fully updating the Copilot authentication across their entire platform. The Clari engineering team worked with Zoom’s Support and Development team to correctly update the authentication process platform wide and resolve the issue. An RCA from Zoom on this issue is pending. Recording functionality was fully restored and confirmed operational at 2026-03-05 11:28 UTC.
We’re aware of an issue affecting links in some email content, and our engineering teams are actively working to resolve it as quickly as possible.
We've spotted that something has gone wrong. We're currently working our partners to remediate the issue, and will provide an update soon.
We’re aware of an issue affecting links in some email content,. We're actively working with our partners to remediate the issue, and will provide an update soon.
The issue affecting links in some email content, has been resolved. Thank you for your patience and understanding.
Around 2026-02-11 09:51 UTC an issue affecting links in some email content resulted in bounced or spam-foldered emails by a third party vendor \(Google\). The team has worked closely with the vendor \(Google\) and successfully remediated the situation by 2026-02-12 06:00 UTC.
We are investigating an issue where Clari Copilot is not recording calls made via Zoom for some customers.
Our engineering team has put in place a temporary workaround and are working with the external vendor for a long term solution.
The issue continues to impact a subset of our customers despite the workaround. Some users will see a consent prompt before recording begins, which is expected. We are investigating the recent failures and will provide updates as they become available.
The investigation continues and updates will be provided as new information becomes available.
We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.
At 11:11 UTC on February 4, 2026, a subset of Clari Copilot customers experienced an issue where the recording bot was unable to join Zoom meetings. This was caused by an account authentication error with the Zoom platform that prevented the bot from successfully joining calls.The Clari engineering team worked with Zoom’s development team to update the authentication process and resolve the issue. Recording functionality was fully restored and confirmed operational at 12:05 UTC on February 9, 2026. We regret that scheduled calls for impacted customers during this window were not recorded.
A recent update to eliminate duplicate columns in the opportunity grid has caused the grid columns to become re-ordered for some customers. Our engineering team is actively investigating.
Our engineering teams have identified the issue and are implementing a fix. The change to eliminate duplicate columns had the undesired side-effect of changing the ordering of the remaining columns. The team is working to roll back the change. The next status update will be after the fix has been applied.
We have confirmed the issue has been resolved for all users. A summary of the incident will be posted within the next three US business days.
On 2026-01-14 at approximately 08:00 UTC, Clari made a system update that caused the user-defined column order in Opportunity Grid saved views to be re-ordered or reverted to the default column ordering. The issue caused workflow disruption and inconvenience for users but did not block core business operations or impact data integrity. At 2026-01-14 15:52 UTC the Clari Engineering team successfully reverted the change and all user-defined saved views were restored.