Historial de interrupciones de Clearsale

1. 14 de septiembre de 2026 a las 20:41 UTCinvestigating

   Actualmente estamos experimentando un problema que afecta la integración de pedidos de la plataforma Shopify eCommerce. Como resultado, algunos pedidos recién colocados pueden retrasarse o no ser sincronizados correctamente con los sistemas de corriente baja. Nuestro equipo técnico está investigando activamente la cuestión y trabajando para restaurar el servicio normal lo antes posible. Proporcionaremos más actualizaciones a medida que se disponga de más información. Nos disculpamos por cualquier inconveniente y apreciamos su paciencia.

2. 15 de septiembre de 2026 a las 2:45 UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. 10 de septiembre de 2026 a las 13:41 UTCinvestigating

   Actualmente estamos investigando un incidente que afecta a la API de cuentas, que está afectando el proceso de integración de pedidos en nuestra base de datos. Como resultado, algunos pedidos pueden experimentar retrasos en el procesamiento, la sincronización o el registro exitoso dentro de los sistemas de aguas abajo. Nuestro equipo está trabajando para restaurar el servicio normal lo antes posible.

2. 10 de septiembre de 2026 a las 14:03 UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. 14 de agosto de 2026 a las 16:25 UTCinvestigating

   We are currently experiencing instability affecting WooCommerce/BigCommerce order status updates. Our technical team is actively working to analyze and resolve the issue in order to restore normal operations as soon as possible.

2. 14 de agosto de 2026 a las 16:54 UTCresolved

   We are pleased to inform you that our technical team has addressed the issue, and the application is now functioning normally. If the problem occurs again, please contact our support team via email at [email protected]

1. 13 de agosto de 2026 a las 18:17 UTCinvestigating

   We would like to inform you that we are experiencing a period of instability with the analyzer, and our technical team is actively working to analyze and resolve the issue in order to restore normal operations as soon as possible.

2. 13 de agosto de 2026 a las 18:35 UTCinvestigating

   We are continuing to investigate this issue.

3. 13 de agosto de 2026 a las 19:16 UTCresolved

   We would like to inform you that our team has worked to normalize and correct this incident scenario. If you notice anything unusual, please contact our support team at [email protected].

1. 28 de julio de 2026 a las 14:46 UTCinvestigating

   Actualmente estamos experimentando inestabilidad con respecto a actualizaciones de estado de orden Shopify. Nuestro equipo técnico está trabajando activamente para analizar y resolver el problema con el fin de restaurar las operaciones normales lo antes posible.

2. 28 de julio de 2026 a las 16:05 UTCresolved

   Nos complace informarle de que nuestro equipo técnico ha abordado el tema, y la aplicación está funcionando normalmente. Si el problema ocurre de nuevo, póngase en contacto con nuestro equipo de soporte por correo electrónico a [email protected]

Traducido automáticamente desde la actualización oficial del incidente.

1. 17 de junio de 2026 a las 14:10 UTCinvestigating

   We've identified a degradation in the analysis of orders originating from the Shopify plugin. Our technical team is already working to restore service as quickly as possible.

2. 17 de junio de 2026 a las 14:13 UTCinvestigating

   We are continuing to investigate this issue.

3. 17 de junio de 2026 a las 14:39 UTCmonitoring

   Our teams worked on the analysis and resolution of the incident. At the moment, the service has been normalized and remains under monitoring.

4. 17 de junio de 2026 a las 18:06 UTCresolved

   This incident has been resolved.

1. 15 de enero de 2026 a las 17:45 UTCinvestigating

   We are investigating an issue affecting our customers connecting to the Client Portal tool. As soon as we have news, we will communicate.

2. 15 de enero de 2026 a las 20:33 UTCinvestigating

   This incident has been resolved.

3. 15 de enero de 2026 a las 20:33 UTCresolved

   This incident has been resolved.

1. 18 de diciembre de 2025 a las 19:12 UTCresolved

   Our Shopify app experienced an instability in the integration of some orders late yesterday afternoon (December 17, 2025). Our team acted promptly and the integration was normalized yesterday.

1. 29 de octubre de 2025 a las 18:04 UTCinvestigating

   The Client Portal is currently down due to a Global Front Door issue with Microsoft Azure. We are closely monitoring the situation and waiting for Azure services to be restored so the portal can come back online. Azure status page: https://azure.status.microsoft/pt-br/status

2. 29 de octubre de 2025 a las 21:55 UTCresolved

   The Client Portal is back online.

1. 14 de octubre de 2025 a las 23:04 UTCinvestigating

   We are investigating an issue affecting our customers connecting to the Client Portal tool. As soon as we have news, we will communicate.

2. 15 de octubre de 2025 a las 1:19 UTCresolved

   This incident has been resolved.

1. 16 de junio de 2025 a las 14:23 UTCidentified

   We are currently experiencing an outage with our Shopify plugin, in which the ClearSale fraud diagnostic status of the orders is not being updated on Shopify. The responsible team is already working to fix the issue.

2. 16 de junio de 2025 a las 15:48 UTCresolved

   The responsible team worked to normalize the update of ClearSale's fraud diagnosis status

1. 9 de mayo de 2025 a las 13:11 UTCinvestigating

   We are currently experiencing a technical issue with our Shopify application. Our team is already working to solve it

2. 9 de mayo de 2025 a las 13:18 UTCinvestigating

   The problem was solved.

3. 9 de mayo de 2025 a las 13:18 UTCresolved

   This incident has been resolved.

1. 31 de marzo de 2025 a las 13:58 UTCidentified

   We currently are experiencing an issue with Shopify's status update, we are investigating and a solution should be implemented very soon.

2. 31 de marzo de 2025 a las 15:39 UTCresolved

   This incident has been resolved.

1. 13 de marzo de 2025 a las 20:24 UTCresolved

   We had an outage in one of our technology park resources that affected the receipt of some orders related to customers using Shopify.

1. 12 de febrero de 2025 a las 18:23 UTCidentified

   Our technical team has identified an issue affecting our webhook component. We are working to resolve the issue

2. 12 de febrero de 2025 a las 18:24 UTCidentified

   We are continuing to work on a fix for this issue.

3. 12 de febrero de 2025 a las 19:15 UTCresolved

   This incident has been resolved.

1. 11 de febrero de 2025 a las 16:59 UTCinvestigating

   We are investigating an issue affecting our customers connecting to the Client Portal tool. As soon as we have news, we will communicate.

2. 11 de febrero de 2025 a las 17:30 UTCresolved

   Our technical team has already normalized the problem accessing the Client Portal tool