Historial de interrupciones de Clearwater Analytics

1. 14 de octubre de 2026 a las 22:33 UTCresolved

   Entre las 21:55 y 22:21 UTC el 14 de octubre de 2026, algunos usuarios no pudieron acceder al sitio Clearwater Reporting porque la opción no apareció en su barra de herramientas de navegación. Nuestros ingenieros identificaron y resolvieron el tema, y el acceso ha sido restaurado. Los usuarios que habían abierto el sitio de presentación de informes antes de que comenzara la cuestión no se vieron afectados. Nos disculpamos por cualquier inconveniente. Si continúa experimentando problemas, por favor contacte con Servicios al Cliente.

Traducido automáticamente desde la actualización oficial del incidente.

1. 27 de agosto de 2026 a las 16:12 UTCresolved

   Entre las 10:16 y las 10:42 UTC el 27 de agosto de 2026, los usuarios experimentaron retrasos y plazos intermitentes al iniciar sesión en el portal Clearwater Reporting. El problema fue causado por un incidente en nuestro proveedor de autenticación de terceros. Los usuarios que ya estaban conectados no se vieron afectados. El problema se ha resuelto, y la funcionalidad de inicio de sesión se confirma que funciona normalmente. Nos disculpamos por cualquier inconveniente.

Traducido automáticamente desde la actualización oficial del incidente.

1. 1 de junio de 2026 a las 23:00 UTCinvestigating

   The Clearwater Analytics Reporting website is currently experiencing a partial disruption. Some users may encounter degraded performance or intermittent unavailability. Our engineering team is actively investigating the issue. We will provide an update as soon as additional information is available. We apologize for the inconvenience and appreciate your patience.

2. 1 de junio de 2026 a las 23:22 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 1 de junio de 2026 a las 23:52 UTCmonitoring

   Our engineering team has deployed a fix for the partial disruption affecting the Reporting website. We are actively monitoring the environment to confirm full service restoration.

4. 2 de junio de 2026 a las 0:05 UTCresolved

   The partial disruption affecting the Reporting website has been fully resolved. All services are operating normally.

1. 5 de marzo de 2026 a las 10:12 UTCinvestigating

   The Clearwater Analytics website is unexpectedly unavailable. Engineers are actively addressing the issue.

2. 5 de marzo de 2026 a las 10:13 UTCinvestigating

   We are continuing to investigate this issue.

3. 5 de marzo de 2026 a las 10:16 UTCidentified

   Engineers have identified the cause of the outage. They are working on a solution now.

4. 5 de marzo de 2026 a las 10:27 UTCmonitoring

   The Clearwater Analytics website is operational. Engineers are actively monitoring the system.

5. 5 de marzo de 2026 a las 10:28 UTCmonitoring

   We are continuing to monitor for any further issues.

6. 5 de marzo de 2026 a las 10:42 UTCresolved

   The Clearwater Analytics website is operational.

1. 22 de febrero de 2026 a las 16:29 UTCinvestigating

   The Clearwater Analytics website is facing intermittent issues. Engineers are investigating the issue.

2. 22 de febrero de 2026 a las 16:38 UTCinvestigating

   We are continuing to investigate this issue.

3. 22 de febrero de 2026 a las 16:47 UTCidentified

   Engineers have traced the cause of the issue to a third-party provider. We are working with the third-party provider to resolve the issue as soon as possible.

4. 22 de febrero de 2026 a las 17:12 UTCidentified

   We are continuing to work with the third-party vendor to resolve this issue.

5. 22 de febrero de 2026 a las 17:43 UTCidentified

   We are continuing to work on a fix for this issue.

6. 22 de febrero de 2026 a las 18:35 UTCidentified

   We are working with the third-party provider to resolve the issue as soon as possible.

7. 22 de febrero de 2026 a las 18:47 UTCmonitoring

   The Clearwater Analytics website is operational. Engineers are actively monitoring the system.

8. 22 de febrero de 2026 a las 18:57 UTCresolved

   The Clearwater Analytics website is operational.

1. 19 de febrero de 2026 a las 21:59 UTCinvestigating

   The Clearwater Analytics website is unexpectedly unavailable. Engineers have been dispatched to urgently address the issue.

2. 19 de febrero de 2026 a las 22:04 UTCidentified

   Engineers have identified the cause of the outage. They are working on a solution now.

3. 19 de febrero de 2026 a las 22:09 UTCmonitoring

   The Clearwater Analytics website is operational. Engineers are actively monitoring the system and beginning the process of identifying and implementing preventative solutions.

4. 19 de febrero de 2026 a las 22:10 UTCresolved

   The Clearwater Analytics website is operational.

1. 17 de febrero de 2026 a las 15:40 UTCinvestigating

   The Clearwater Analytics website is unexpectedly unavailable. Engineers have been dispatched to urgently address the issue.

2. 17 de febrero de 2026 a las 15:41 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 17 de febrero de 2026 a las 15:41 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 17 de febrero de 2026 a las 15:41 UTCresolved

   This incident has been resolved.

1. 18 de noviembre de 2025 a las 13:10 UTCinvestigating

   We are currently experiencing service disruptions due to errors originating from a third-party provider. This issue may result in intermittent failures while interacting with the website. Our team is actively monitoring the situation and awaiting updates from the third-party provider.

2. 18 de noviembre de 2025 a las 13:18 UTCidentified

   We have identified the cause of the outage - it is due to errors originating from a third-party provider. Our team is actively monitoring the situation and awaiting updates from the third-party provider.

3. 18 de noviembre de 2025 a las 15:05 UTCmonitoring

   A fix has been implemented by the vendor, and we are actively monitoring to ensure all services remain stable and fully operational.

4. 18 de noviembre de 2025 a las 15:33 UTCresolved

   The Clearwater Analytics website is operational.

1. 6 de octubre de 2025 a las 16:35 UTCinvestigating

   The Clearwater Analytics website is unexpectedly slow. Engineers have been dispatched to urgently address the issue.

2. 6 de octubre de 2025 a las 16:35 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 6 de octubre de 2025 a las 16:54 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 6 de octubre de 2025 a las 17:55 UTCresolved

   This incident has been resolved.

1. 19 de septiembre de 2025 a las 19:56 UTCinvestigating

   The Clearwater Analytics website is unexpectedly unavailable. Engineers have been dispatched to urgently address the issue.

2. 19 de septiembre de 2025 a las 20:11 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 19 de septiembre de 2025 a las 20:11 UTCidentified

   Engineers have identified the cause of the outage. They are working on a solution now.

4. 19 de septiembre de 2025 a las 20:11 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 19 de septiembre de 2025 a las 20:12 UTCresolved

   This incident has been resolved.

1. 13 de agosto de 2025 a las 20:34 UTCresolved

   The Clearwater Analytics website experienced login issues from 7:36 PM to 8:01 PM UTC. The team has identified the root cause and successfully resolved the issue. The website is now fully operational.

1. 20 de junio de 2025 a las 20:07 UTCinvestigating

   Clearwater is having an internal systems issue starting 11:15 that caused service Interruption for Analytics Website. Our team is currently investigating the issue.

2. 20 de junio de 2025 a las 20:07 UTCidentified

   Engineers have identified the cause of the outage. They are working on a solution now.

3. 20 de junio de 2025 a las 20:08 UTCmonitoring

   The Clearwater Analytics website is operational. Engineers are actively monitoring the system and beginning the process of identifying and implementing preventative solutions.

4. 20 de junio de 2025 a las 20:08 UTCresolved

   The Clearwater Analytics website is operational.

1. 18 de junio de 2025 a las 15:12 UTCinvestigating

   Clearwater is having an internal systems issue starting 11:21 UTC that may delay client deliverables. Our team has identified the problem and is actively working on resolving the issue.

2. 18 de junio de 2025 a las 15:15 UTCidentified

   Engineers have identified the cause of the issue. They are working on a solution now.

3. 18 de junio de 2025 a las 16:24 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 18 de junio de 2025 a las 16:43 UTCresolved

   The Clearwater Analytics internal affected systems are fully operational.

1. 28 de marzo de 2025 a las 21:11 UTCinvestigating

   The Prism Reporting and Prism Statements products are experiencing unexpected degraded performance. Engineers have been dispatched to urgently address the issue.

2. 28 de marzo de 2025 a las 21:11 UTCidentified

   Engineers have identified the cause of the outage. They are working on a solution now.

3. 28 de marzo de 2025 a las 21:12 UTCmonitoring

   The Prism Reporting and Prism Statements products are operational. Engineers are actively monitoring the system and beginning the process of identifying and implementing preventative solutions.

4. 28 de marzo de 2025 a las 21:13 UTCresolved

   The Prism Reporting and Prism Statements products are operational.

1. 14 de enero de 2025 a las 19:24 UTCinvestigating

   The Clearwater Analytics website is unexpectedly unavailable. Engineers have been dispatched to urgently address the issue.

2. 14 de enero de 2025 a las 19:24 UTCidentified

   Engineers have identified the cause of the outage. They are working on a solution now.

3. 14 de enero de 2025 a las 19:24 UTCmonitoring

   The Clearwater Analytics website is operational. Engineers are actively monitoring the system and beginning the process of identifying and implementing preventative solutions.

4. 14 de enero de 2025 a las 19:24 UTCresolved

   The Clearwater Analytics website is operational.

1. 14 de enero de 2025 a las 19:27 UTCinvestigating

   The Clearwater Analytics website is unexpectedly unavailable. Engineers have been dispatched to urgently address the issue.

2. 14 de enero de 2025 a las 19:27 UTCidentified

   Engineers have identified the cause of the outage. They are working on a solution now.

3. 14 de enero de 2025 a las 19:27 UTCmonitoring

   The Clearwater Analytics website is operational. Engineers are actively monitoring the system and beginning the process of identifying and implementing preventative solutions.

4. 14 de enero de 2025 a las 19:28 UTCresolved

   The Clearwater Analytics website is operational.

1. 6 de enero de 2025 a las 18:52 UTCinvestigating

   The Clearwater Analytics website is unexpectedly unavailable. Engineers have been dispatched to urgently address the issue.

2. 6 de enero de 2025 a las 18:52 UTCidentified

   Engineers have identified the cause of the outage. They are working on a solution now.

3. 6 de enero de 2025 a las 18:52 UTCmonitoring

   The Clearwater Analytics website is operational. Engineers are actively monitoring the system and beginning the process of identifying and implementing preventative solutions.

4. 6 de enero de 2025 a las 18:53 UTCresolved

   The Clearwater Analytics website is operational.

1. 27 de noviembre de 2024 a las 17:21 UTCinvestigating

   The Clearwater Analytics website is unexpectedly unavailable for a portion of our users. Engineers have been dispatched to urgently address the issue.

2. 27 de noviembre de 2024 a las 17:21 UTCidentified

   Engineers have identified the cause of the outage. They are working on a solution now.

3. 27 de noviembre de 2024 a las 17:21 UTCmonitoring

   The Clearwater Analytics website is operational. Engineers are actively monitoring the system and beginning the process of identifying and implementing preventative solutions.

4. 27 de noviembre de 2024 a las 17:21 UTCresolved

   The Clearwater Analytics website is operational.

1. 27 de noviembre de 2024 a las 17:14 UTCinvestigating

   The Clearwater Analytics website is unexpectedly unavailable. Engineers have been dispatched to urgently address the issue.

2. 27 de noviembre de 2024 a las 17:14 UTCidentified

   Engineers have identified the cause of the outage. They are working on a solution now.

3. 27 de noviembre de 2024 a las 17:14 UTCmonitoring

   The Clearwater Analytics website is operational. Engineers are actively monitoring the system and beginning the process of identifying and implementing preventative solutions.

4. 27 de noviembre de 2024 a las 17:16 UTCresolved

   The Clearwater Analytics website is operational.

1. 19 de julio de 2024 a las 5:04 UTCinvestigating

   The Clearwater website is unexpectedly unavailable. Engineers have been dispatched to urgently address the issue.

2. 19 de julio de 2024 a las 6:19 UTCidentified

   Engineers have identified the cause of the outage. They are working on a solution now.

3. 19 de julio de 2024 a las 13:48 UTCmonitoring

   The Clearwater website is operational. Engineers are actively monitoring the system and beginning the process of identifying and implementing preventative solutions.

4. 19 de julio de 2024 a las 14:02 UTCresolved

   The Clearwater website is operational.