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    Historial de interrupciones de Continu

    26 incidentes de Continu registrados desde julio de 2021, con actualizaciones oficiales, componentes afectados, duración y detalles de resolución.

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    SAML/SSO Login Failures

    Comenzó 20 de octubre de 2026 a las 13:59 UTC · 3h 10m

    IssuesIncidente menor
    Componentes afectados
    Learn Web App - Asia/PacificLearn Web App - US
    1. 20 de octubre de 2026 a las 13:59 UTCinvestigating

      Actualmente estamos investigando tasas de error crecientes respecto de los logins basados en SAML/SSO a instancias Continu.

    2. 20 de octubre de 2026 a las 14:16 UTCidentified

      Hemos identificado la causa raíz y estamos trabajando para remediar estos problemas.

    3. 20 de octubre de 2026 a las 14:22 UTCmonitoring

      Una solución ha sido empujada y estamos viendo la recuperación de SSO login.

    4. 20 de octubre de 2026 a las 17:09 UTCresolved

      Este incidente ha sido resuelto.

    Traducido automáticamente desde la actualización oficial del incidente.

    SAML/SSO Login Failures

    Comenzó 15 de octubre de 2026 a las 23:08 UTC · 40m

    OutageIncidente mayor
    Componentes afectados
    Learn Web App - Asia/PacificLearn Web App - US
    1. 15 de octubre de 2026 a las 23:08 UTCinvestigating

      Actualmente estamos investigando cuestiones relativas a la firma en casos continuos a través de SAML/SSO. Mientras trabajamos a través de este número, los logins normales como los por correo electrónico o nombre de usuario están funcionando y no son afectados.

    2. 15 de octubre de 2026 a las 23:12 UTCidentified

      Nuestro equipo de ingeniería ha identificado la causa de estos fracasos y está trabajando para implementar una solución lo antes posible.

    3. 15 de octubre de 2026 a las 23:33 UTCmonitoring

      Se ha implementado una solución y estamos monitoreando la salida. Los accesos a través de SAML/SSO deben estar disponibles ahora.

    4. 15 de octubre de 2026 a las 23:47 UTCresolved

      Los logins basados en SAML/SSO se recuperan.

    Traducido automáticamente desde la actualización oficial del incidente.

    Inicio de sesión/Auth Outage

    Comenzó 17 de agosto de 2026 a las 16:39 UTC · 29m

    OutageIncidente crítico
    Componentes afectados
    Learn Web App - Asia/PacificLearn Web App - EULearn Web App - US
    1. 17 de agosto de 2026 a las 16:39 UTCinvestigating

      Actualmente estamos investigando errores escalados al cantar en aplicaciones Continu.

    2. 17 de agosto de 2026 a las 16:39 UTCinvestigating

      Seguimos investigando esta cuestión.

    3. 17 de agosto de 2026 a las 16:47 UTCidentified

      Hemos identificado la causa raíz y estamos trabajando para resolver los errores de inicio de sesión.

    4. 17 de agosto de 2026 a las 16:55 UTCmonitoring

      Hemos aplicado una solución para fallos de ingreso y seguimos monitoreando.

    5. 17 de agosto de 2026 a las 17:08 UTCresolved

      Este incidente ha sido resuelto.

    Traducido automáticamente desde la actualización oficial del incidente.

    Continu Access Impaired - EU

    Comenzó 6 de enero de 2026 a las 20:25 UTC · 55m

    OutageIncidente mayor
    Componentes afectados
    Learn Web App - EU
    1. 6 de enero de 2026 a las 20:25 UTCinvestigating

      We're currently investigating intermittent issues with accessing the Continu front-end in EU regions.

    2. 6 de enero de 2026 a las 21:01 UTCidentified

      We've identified the issue during server upgrades and are seeing recovery.

    3. 6 de enero de 2026 a las 21:02 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 6 de enero de 2026 a las 21:19 UTCresolved

      We've verified that this incident is resolved.

    Minor impact from greater AWS outages.

    Comenzó 20 de octubre de 2025 a las 17:39 UTC · 12h 3m

    IssuesIncidente menor
    Componentes afectados
    AWS ec2-us-west-2
    1. 20 de octubre de 2025 a las 17:39 UTCmonitoring

      Continu is currently monitoring the more widespread AWS outages. Our infrastructure is mostly isolated against impact from this outage however there may still be affects outside of our control.

    2. 21 de octubre de 2025 a las 5:42 UTCresolved

      This incident has been resolved.

    Service Unavailable

    Comenzó 13 de noviembre de 2024 a las 17:49 UTC · 7m

    Pending
    Componentes afectados
    Programmatic API - USLearn Web API - USLearn Web App - US
    1. 13 de noviembre de 2024 a las 17:49 UTCidentified

      We are currently resolving the issue.

    2. 13 de noviembre de 2024 a las 17:56 UTCresolved

      This incident has been resolved.

    Third Party Service Outage (Mail)

    Comenzó 5 de marzo de 2024 a las 15:00 UTC · 0m

    Pending
    1. 5 de marzo de 2024 a las 16:06 UTCresolved

      Continu is aware of a third party service outage related to our mail and notification systems. We've opened support channels with this service and will continue to monitor for a resolution. During this time mail based notifications may fail to be sent to your users. We will update this report as we learn more. Thank you for your patience.

    SSO/SAML Login Failures

    Comenzó 4 de febrero de 2024 a las 15:38 UTC · 0m

    Pending
    1. 4 de febrero de 2024 a las 16:08 UTCresolved

      During the night of 2/4/2024 Continu detected and was made aware of login attempts failing. This specifically impacted users attempting to sign in with SSO using Okta. The engineering team was able to identify the issue and provide a solution. We apologize for any inconvenience this may have caused. Thank you for your patience during this infrastructure incident.

    Workshop Attendee Invite Emails

    Comenzó 1 de febrero de 2024 a las 16:55 UTC · 23h 37m

    IssuesIncidente menor
    Componentes afectados
    Google Calendar
    1. 1 de febrero de 2024 a las 16:55 UTCmonitoring

      Continu has identified an issue where every registered attendee on Workshop content is receiving update emails when new users are invited. This issue stems from Google / Google Calendar invites and is happening globally at the Google level. We're continuing to monitor this issue and will provide updates here once the issue is resolved. We greatly apologize for the multiple emails being sent and while it is out of our engineering team's hands at this moment we're committed to providing updates as they are provided. Thank you for your patience.

    2. 1 de febrero de 2024 a las 17:18 UTCmonitoring

      Google support has identified this as a bug and is working to resolve it as soon as possible.

    3. 2 de febrero de 2024 a las 16:32 UTCresolved

      The bug that was causing this issue has been fixed by Google. We're now closing the incident. Thank you for your patience.

    Page Load Failures

    Comenzó 2 de enero de 2024 a las 18:22 UTC · 3m

    Pending
    Componentes afectados
    Learn Web App - Asia/PacificLearn Web App - EULearn Web App - US
    1. 2 de enero de 2024 a las 18:22 UTCidentified

      Continu is aware of issues loading pages within the application. We've identified the issue and are working to resolve it as soon as possible. Thank you for your patience.

    2. 2 de enero de 2024 a las 18:26 UTCresolved

      The issues that were causing page load issues across applications have been resolved. Thank you again for your patience.

    API Traffic Disruption

    Comenzó 12 de septiembre de 2023 a las 10:51 UTC · 35m

    OutageIncidente mayor
    Componentes afectados
    Zoom MeetingsLearn Web API - USGoogle DriveGoogle Apps SheetsLearn Web App - EUSlack Apps/Integrations/APIsLearn Web API - Asia/PacificSlack NotificationsZoom Video WebinarsGoogle DocsLearn Web API - EUSlack Apps/IntegrationsZoom Cloud RecordingGoogle CalendarSlack Messaging
    1. 12 de septiembre de 2023 a las 10:51 UTCidentified

      Continu has detected a traffic disruption affecting the EU region. Our Engineering team has identified the issue and is in the process of providing a solution.

    2. 12 de septiembre de 2023 a las 10:58 UTCidentified

      We are continuing to work on a fix for this issue.

    3. 12 de septiembre de 2023 a las 11:03 UTCmonitoring

      Our team has completed an emergency roll-out to provide a solution and is monitoring it's effect.

    4. 12 de septiembre de 2023 a las 11:27 UTCresolved

      This incident has been resolved.

    Brief SSO/SAML sign-in unvailability

    Comenzó 8 de junio de 2023 a las 20:00 UTC · 0m

    Pending
    1. 8 de junio de 2023 a las 20:37 UTCresolved

      During the timeframe between ~4:00-4:12pm Eastern Continu received reports of the inability to sign-in while using SSO/SAML based authentication. This issue manifested for users using both Google & OKTA authentication methods. Reported issues were identified by the Engineering team as the result of a recent infrastructure security change. The Engineering team is continuing to monitor the resolution.

    Intermittent API Performance Issues (US-West-2)

    Comenzó 26 de mayo de 2023 a las 16:16 UTC · 43m

    OutageIncidente mayor
    Componentes afectados
    Programmatic API - US
    1. 26 de mayo de 2023 a las 16:16 UTCmonitoring

      Continu has identified intermittent issues with the API service in US-West-2 resulting in errors that may have occurred during certain interactions. The engineering team has applied a fix and is currently monitoring for resolution. Thank you for your patience.

    2. 26 de mayo de 2023 a las 16:59 UTCresolved

      This incident has been resolved. Thank you for your patience.

    Planned Maintenance

    Comenzó 5 de marzo de 2023 a las 1:11 UTC · 17h 30m

    Pending
    Componentes afectados
    Learn Web App - Asia/PacificLearn Web App - EULearn Web App - US
    1. 5 de marzo de 2023 a las 1:11 UTCinvestigating

      Continu will be undergoing planned maintenance which may include a brief period of downtime. This period should last no longer than one hour. Thank you for your patience.

    2. 5 de marzo de 2023 a las 1:42 UTCinvestigating

      Continu has completed it's maintenance window.

    3. 5 de marzo de 2023 a las 1:42 UTCinvestigating

      Post-maintenance monitoring completed.

    4. 5 de marzo de 2023 a las 18:41 UTCresolved

      This incident has been resolved.

    SAML Authentication Log-in Errors

    Comenzó 21 de diciembre de 2022 a las 20:17 UTC · 7m

    OutageIncidente mayor
    Componentes afectados
    Learn Web App - Asia/PacificLearn Web App - EULearn Web App - US
    1. 21 de diciembre de 2022 a las 20:17 UTCidentified

      Continu's engineering team has identified the issue and is in the process of rolling a change out to resolve SAML/SSO authentication errors.

    2. 21 de diciembre de 2022 a las 20:24 UTCresolved

      The issue has been resolved. Thank you for your patience.

    US - Degraded Performance

    Comenzó 18 de agosto de 2022 a las 18:20 UTC · 0m

    IssuesIncidente menor
    Componentes afectados
    Programmatic API - US
    1. 18 de agosto de 2022 a las 18:20 UTCresolved

      Degraded application performance was detected at ~1:30 PM EST. The engineering team was able to diagnose and resolve an API service level issue at ~1:53 PM EST. Thank you for your patience, performance should be back to normal. Our team is actively monitoring the resolution.

    Degraded performance in Reports

    Comenzó 6 de julio de 2022 a las 15:32 UTC · 29m

    OutageIncidente mayor
    1. 6 de julio de 2022 a las 15:32 UTCinvestigating

      We are currently investigating reports of an outage within the Continu Reports service. We will keep this incident up to date with our progress. Thank you for your patience.

    2. 6 de julio de 2022 a las 15:43 UTCidentified

      We've identified the issue and are currently deploying a fix.

    3. 6 de julio de 2022 a las 15:52 UTCmonitoring

      We're currently monitoring the deployed fix for this particular issue. Currently it appears traffic has returned to normal and functionality has resumed.

    4. 6 de julio de 2022 a las 16:01 UTCresolved

      The outage within Continu's Reporting service has been corrected and functionality has returned to normal. Thank you again for your patience.

    Continu API Degraded Performance (US Region)

    Comenzó 21 de junio de 2022 a las 21:46 UTC · 21h 28m

    Pending
    Componentes afectados
    Programmatic API - US
    1. 21 de junio de 2022 a las 21:46 UTCinvestigating

      We're currently investigating reports of degraded performance within the Continu application. These reports include sluggish responsiveness in portions of the front-end as well as log-in related issues. This page will be updated as more information becomes available.

    2. 22 de junio de 2022 a las 17:12 UTCmonitoring

      We've identified several issues regarding hardware and database layers and are actively monitoring our applied solutions.

    3. 22 de junio de 2022 a las 19:15 UTCmonitoring

      The previously degraded performance of Continu's API application looks to be resolved. We will continue to monitor for any additional impact or regression. Thank you for your patience.

    4. 22 de junio de 2022 a las 19:15 UTCresolved

      This incident has been resolved.

    Partial API outage - US Region

    Comenzó 3 de febrero de 2022 a las 23:45 UTC · 1h 38m

    Pending
    Componentes afectados
    Learn Web API - US
    1. 3 de febrero de 2022 a las 23:45 UTCidentified

      Hello, Between 5:29 - 6:32 PM EST Continu experienced a partial API service outage in the US-West-2 Region. The root cause has been identified as a host level outage which his since been rectified. This issue may have affected some customers attempting to complete actions within Continu which require the API. We're currently monitoring the situation and digging further into the direct cause. Thank you for your patience, Continu

    2. 3 de febrero de 2022 a las 23:45 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 4 de febrero de 2022 a las 1:23 UTCresolved

      After closely monitoring the solution to this issue it has been resolved. Thank you for your patience.

    Temporary Log-in Issues

    Comenzó 13 de enero de 2022 a las 19:36 UTC · 1h 21m

    Pending
    Componentes afectados
    Learn Web API - USLearn Web App - US
    1. 13 de enero de 2022 a las 19:36 UTCinvestigating

      At roughly 2:20PM EST in the US-West-2 region Continu experienced a dropout in the ability to reliably log into and reach customer instances. This issue has been recovered from and our engineering team is currently investigating the root cause of this and will provide updates as soon as possible. Thank you for your patience.

    2. 13 de enero de 2022 a las 20:57 UTCresolved

      The root cause of the issue has been identified. During a ~5 minute period between 2:20-2:25 PM EST our DNS experienced issues routing traffic through to the underlying web servers. Because of this some end users experienced longer than normal page load times and reachability issues. The cause of this was identified and mitigated, DNS and the respective web servers are recovered and functioning as normal. Thank you for your patience.