Historial de interrupciones de Documo

1. 16 de octubre de 2026 a las 19:13 UTCidentified

   Actualmente estamos investigando una cuestión que impide que se proporcionen nuevos números sin costo. Los clientes que intentan agregar un número sin costo (888, 833, etc.) pueden ver el error “Error conseguir números disponibles. Inténtelo de nuevo más tarde. También se pueden crear nuevas cuentas sin asignar automáticamente su número sin costo. Los números locales pueden ser proporcionados sin problemas. Nuestro equipo está trabajando con nuestros socios de transportistas en una resolución. Actualizaciones a seguir.

2. 16 de octubre de 2026 a las 21:19 UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. 25 de agosto de 2026 a las 16:03 UTCinvestigating

   Actualmente estamos investigando un problema que causa perturbaciones con nuestro portal. Nuestro equipo está trabajando diligentemente para resolver. Actualizaciones a seguir.

2. 25 de agosto de 2026 a las 16:34 UTCidentified

   Se ha determinado la cuestión y se está aplicando una solución. Actualizaciones a seguir.

3. 25 de agosto de 2026 a las 17:23 UTCmonitoring

   Se ha aplicado una solución y estamos monitoreando los resultados.

4. 25 de agosto de 2026 a las 18:58 UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. 3 de agosto de 2026 a las 12:52 UTCinvestigating

   Actualmente estamos investigando un problema que hace que los usuarios reciban errores de salida al intentar enviar faxes. Actualizaciones a seguir.

2. 3 de agosto de 2026 a las 14:02 UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. 21 de julio de 2026 a las 20:54 UTCinvestigating

   Actualmente estamos investigando un problema causando un tiempo de espera más largo de lo habitual para que los documentos sean procesados utilizando nuestro producto de IDP. Más actualizaciones a seguir.

2. 21 de julio de 2026 a las 21:05 UTCidentified

   Se ha determinado la cuestión y se está aplicando una solución.

3. 21 de julio de 2026 a las 22:31 UTCmonitoring

   Se ha aplicado una solución y estamos monitoreando los resultados. Este incidente creó un atraso de documentos que necesitan ser procesados y esperamos que el atraso sea eliminado en las próximas dos horas.

4. 21 de julio de 2026 a las 23:09 UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. 8 de julio de 2026 a las 16:56 UTCidentified

   We have identified an issue causing errors when a subset of user's attempt to send a fax using our email to fax feature. A fix is currently being implemented. Updates to come.

2. 8 de julio de 2026 a las 17:39 UTCresolved

   This incident has been resolved.

1. 8 de julio de 2026 a las 14:52 UTCidentified

   We have identified an issue causing errors when a subset of user's attempt to send a fax using our email to fax feature. A fix is currently being implemented. Updates to come.

2. 8 de julio de 2026 a las 15:58 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 8 de julio de 2026 a las 16:23 UTCresolved

   This incident has been resolved.

1. 29 de junio de 2026 a las 15:26 UTCidentified

   We are currently experiencing outbound fax delays due to an ongoing issue affecting Google Cloud global networking services. Our platform relies on these resources, and the disruption may result in increased outbound fax processing times. Our team is actively monitoring the situation and working with our infrastructure providers to minimize customer impact. We will continue to provide updates as more information becomes available.

2. 29 de junio de 2026 a las 16:49 UTCmonitoring

   We are seeing improvements in outbound fax processing and queue times as upstream Google Cloud services continue to recover. At this time, we have moved the incident to a monitoring state and will continue to closely observe system performance until full stability is confirmed. Please note that a backlog of outbound faxes accumulated during the disruption, and our systems will continue working through this queue as processing returns to normal.

3. 29 de junio de 2026 a las 21:46 UTCresolved

   This incident has been resolved.

1. 16 de junio de 2026 a las 15:05 UTCinvestigating

   We are currently investigating an issue causing disruptions with our API and fax services for a subset of customers. Our team is working diligently to resolve. Updates to follow.

2. 16 de junio de 2026 a las 15:06 UTCidentified

   The issue has been identified and a fix is being implemented. Updates to follow.

3. 16 de junio de 2026 a las 15:09 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 16 de junio de 2026 a las 15:45 UTCmonitoring

   We are continuing to monitor for further issues. Updates to follow.

5. 16 de junio de 2026 a las 16:56 UTCresolved

   This incident has been resolved.

1. 15 de junio de 2026 a las 14:51 UTCinvestigating

   We are currently investigating an issue causing disruptions with our API, portal, and fax services. Our team is working diligently to resolve. Updates to follow.

2. 15 de junio de 2026 a las 15:07 UTCinvestigating

   We are continuing to investigate this issue.

3. 15 de junio de 2026 a las 15:23 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 15 de junio de 2026 a las 16:41 UTCresolved

   This incident has been resolved.

1. 10 de junio de 2026 a las 16:16 UTCinvestigating

   We are currently investigating an issue causing a subset of users to receive large amounts of email suppression notifications. Updates to follow.

2. 10 de junio de 2026 a las 16:18 UTCidentified

   The issue has been identified and a fix is being implemented. Updates to follow.

3. 10 de junio de 2026 a las 17:27 UTCresolved

   This incident has been resolved.

1. 3 de junio de 2026 a las 13:26 UTCinvestigating

   We are currently investigating an issue causing UUID errors when attempting to open faxes within the web portal. Updates to follow.

2. 3 de junio de 2026 a las 14:27 UTCmonitoring

   A fix has been implemented and we are monitoring the results. Updates to follow.

3. 3 de junio de 2026 a las 15:09 UTCresolved

   This incident has been resolved.

1. 27 de abril de 2026 a las 21:15 UTCinvestigating

   We are currently investigating an issue causing all FaxBridge devices to appear offline, FMCs are operating as normal. This is effecting both inbound and outbound traffic. More updates to follow.

2. 28 de abril de 2026 a las 0:28 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 28 de abril de 2026 a las 11:09 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 28 de abril de 2026 a las 13:21 UTCresolved

   This incident has been resolved.

1. 31 de marzo de 2026 a las 12:27 UTCinvestigating

   We are investigating an issue causing inbound and outbound faxing delays. More updates to follow.

2. 31 de marzo de 2026 a las 13:33 UTCmonitoring

   A fix has been implemented and we are monitoring the results. Updates to follow.

3. 31 de marzo de 2026 a las 15:09 UTCresolved

   This incident has been resolved.

1. 19 de febrero de 2026 a las 16:58 UTCinvestigating

   We are currently investigating an issue causing disruptions with our portal and fax services. Our team is working diligently to resolve. Updates to follow.

2. 19 de febrero de 2026 a las 17:27 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 19 de febrero de 2026 a las 20:04 UTCresolved

   This incident has been resolved.

1. 18 de febrero de 2026 a las 19:24 UTCinvestigating

   We are currently investigating an issue causing disruptions with our portal and fax services. Our team is working diligently to resolve. Updates to follow.

2. 18 de febrero de 2026 a las 19:45 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 18 de febrero de 2026 a las 20:28 UTCresolved

   This incident has been resolved.

1. 16 de febrero de 2026 a las 15:38 UTCinvestigating

   We are currently investigating an issue causing all FaxBridge devices to appear offline (FMCs are functioning as normal). This is effecting both inbound and outbound traffic. This is not impacting telecom and inbound faxes will print as expected once resolved. Our teams are actively engaged and working on a resolution. Updates to follow.

2. 16 de febrero de 2026 a las 17:53 UTCinvestigating

   We are continuing to investigate this issue and will provide updates as we have them.

3. 16 de febrero de 2026 a las 19:33 UTCmonitoring

   A fix has been implemented and we are monitoring results.

4. 16 de febrero de 2026 a las 21:45 UTCresolved

   This incident has been resolved.

1. 12 de enero de 2026 a las 14:35 UTCinvestigating

   We are currently investigating an issue affecting outbound faxing. More updates to follow.

2. 12 de enero de 2026 a las 14:59 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 12 de enero de 2026 a las 15:56 UTCmonitoring

   A fix has been implemented and we are monitoring the results. Please expect a delay in delivery as we are working through the backlogged faxes. Additional updates to follow.

4. 12 de enero de 2026 a las 17:46 UTCresolved

   This incident has been resolved and the backlog has been cleared.

1. 11 de diciembre de 2025 a las 18:18 UTCinvestigating

   We are currently investigating an issue where a subset of customers are experiencing outbound fax delays. More updates to follow.

2. 11 de diciembre de 2025 a las 19:35 UTCidentified

   We have identified the issue causing outbound fax delays and are currently working on a fix. More updates to follow.

3. 11 de diciembre de 2025 a las 21:49 UTCmonitoring

   A fix has been implemented and we are monitoring the results. We will be working through the backlog of faxes through the next few hours and will update here once the backlog is clear.

4. 12 de diciembre de 2025 a las 14:33 UTCresolved

   This incident has been resolved.

1. 6 de octubre de 2025 a las 20:01 UTCinvestigating

   We are currently investigating an issue where a subset of FMC devices are experiencing delivery issues, including both inbound and outbound faxing. Updates to follow.

2. 6 de octubre de 2025 a las 22:01 UTCidentified

   The issue has been identified and a fix is being implemented. Updates to follow.

3. 7 de octubre de 2025 a las 14:47 UTCidentified

   We are continuing to work on a fix for this issue. More updates to follow.

4. 7 de octubre de 2025 a las 17:40 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 7 de octubre de 2025 a las 19:04 UTCresolved

   This incident has been resolved.

1. 6 de octubre de 2025 a las 14:23 UTCinvestigating

   We are currently investigating an issue causing FMC devices to appear offline. This is affecting functionality on both inbound and outbound faxing. Updates to follow.

2. 6 de octubre de 2025 a las 15:56 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 6 de octubre de 2025 a las 17:01 UTCresolved

   This incident has been resolved.