Historial de interrupciones de Ecobee

1. 15 de septiembre de 2026 a las 9:49 UTCinvestigating

   Hemos recibido informes de que SmartCamera Online Services no funcionan como se espera. Nuestro equipo está en él y busca una solución. Actualmente los usuarios no pueden obtener eventos o notificaciones para eventos para SmartCamera. Apreciamos su paciencia mientras trabajamos para solucionar este problema lo antes posible. Mantente atento para las actualizaciones.

2. 15 de septiembre de 2026 a las 10:17 UTCidentified

   Hemos logrado marcar el problema y estamos actuando rápidamente con una solución. ¡No te muevas!

3. 15 de septiembre de 2026 a las 10:22 UTCmonitoring

   Hemos implementado una solución y estamos vigilando la situación. Lamento cualquier interrupción que esto haya causado, y realmente apreciamos su paciencia continua.

4. 15 de septiembre de 2026 a las 10:29 UTCresolved

   ¡Buenas noticias! La cuestión que estábamos experimentando se ha resuelto. Si sigues teniendo problemas, te aconsejamos cerrar y reiniciar la aplicación ecobee.

Traducido automáticamente desde la actualización oficial del incidente.

1. 2 de septiembre de 2026 a las 21:12 UTCidentified

   Hemos identificado un fallo que impacta a Smart Thermostat Premium y SmartThermostat con control de voz, lo que está haciendo que las temperaturas lean más alto de lo que deberían. Estamos trabajando activamente en una solución, y proporcionaremos actualizaciones lo antes posible en una resolución estimada.

2. 9 de septiembre de 2026 a las 23:30 UTCmonitoring

   Una solución para el fallo que impacta Smart Thermostat Premium y SmartThermostat con dispositivos de control de voz que se han reiniciado desde el 23 de agosto ha comenzado a funcionar.

3. 23 de septiembre de 2026 a las 20:23 UTCmonitoring

   La solución se ha desplegado en la gran mayoría de los termostatos afectados. Un pequeño número de dispositivos Smart Thermostat Premium todavía están afectados. Si su dispositivo está funcionando 4.10.7.44, no se ha actualizado debido a la aprobación adicional de terceros o a las pruebas requeridas. Trabajamos con asociados de terceros para resolver la cuestión de todos los termostatos afectados lo antes posible.

Traducido automáticamente desde la actualización oficial del incidente.

1. 29 de julio de 2026 a las 14:31 UTCinvestigating

   Hemos recibido informes de que SmartCamera Online Services no funcionan como se espera. Nuestro equipo está en él y busca una solución. Algunas personas pueden estar notando que no pueden acceder a sus SmartCameras desde la página principal por un pequeño período de tiempo. Apreciamos su paciencia mientras trabajamos para solucionar este problema lo antes posible. Mantente atento para las actualizaciones.

2. 29 de julio de 2026 a las 14:37 UTCinvestigating

   Hemos recibido informes de que SmartCamera Online Services no funcionan como se espera. Nuestro equipo está en él y busca una solución. Algunos clientes podrían estar notando que son intermitentemente incapaces de acceder a sus SmartCameras desde la aplicación ecobee. Las grabaciones y los eventos de seguridad seguirán funcionando como normales. Apreciamos su paciencia mientras trabajamos para solucionar este problema lo antes posible. Mantente atento para las actualizaciones.

3. 29 de julio de 2026 a las 18:01 UTCidentified

   Hemos logrado marcar el problema y estamos actuando rápidamente con una solución. ¡No te muevas!

4. 29 de julio de 2026 a las 18:30 UTCmonitoring

   Hemos implementado una solución y estamos vigilando la situación. Lamento cualquier interrupción que esto haya causado, y realmente apreciamos su paciencia continua.

5. 29 de julio de 2026 a las 18:38 UTCresolved

   ¡Buenas noticias! La cuestión que estábamos experimentando se ha resuelto. Si sigues teniendo problemas, te aconsejamos cerrar y reiniciar la aplicación ecobee.

Traducido automáticamente desde la actualización oficial del incidente.

1. 11 de junio de 2026 a las 18:00 UTCinvestigating

   It looks like some people are experiencing an interruption to ecobee Mobile Services. This means the ecobee app and web portal may be temporarily unavailable. The good news is that ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. We appreciate your patience as we’re working hard to fix this issue as quickly as possible. Sorry for any inconvenience. We’ll update you soon.

2. 11 de junio de 2026 a las 18:10 UTCmonitoring

   Hello, again! A solution’s been implemented and we’re keeping a close eye on the results to ensure things are back up and running smoothly.

3. 11 de junio de 2026 a las 18:15 UTCresolved

   And that’s all, folks! The incident we were experiencing with ecobee Mobile Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app or your web browser.

1. 19 de mayo de 2026 a las 20:28 UTCinvestigating

   We’ve received reports of ecobee Integration Services not working. Our team is on it and looking for a solution. Some people might be noticing they are unable to connect or use Alexa, Google, or SmarThings integrations. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

2. 19 de mayo de 2026 a las 20:40 UTCidentified

   Hi, again! We’re happy to let you know we’ve identified the issue and are acting quickly with a fix.

3. 19 de mayo de 2026 a las 20:41 UTCmonitoring

   We've implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

4. 19 de mayo de 2026 a las 21:14 UTCresolved

   Case closed! The incident we were experiencing with ecobee Integration Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app.

1. 19 de mayo de 2026 a las 20:16 UTCinvestigating

   Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.

2. 19 de mayo de 2026 a las 20:39 UTCidentified

   Good news! We’ve figured out the root cause of the Thermostat Online Services issue and are close to a solution. We’ll let you know as soon as things are back to normal.

3. 19 de mayo de 2026 a las 20:42 UTCmonitoring

   The problem’s been addressed and we’re standing by to make sure everything is running smoothly again.

4. 19 de mayo de 2026 a las 21:13 UTCresolved

   Everything is back up and running. If you’re still having some trouble, try closing and reopening your web browser or the ecobee app.

1. 19 de mayo de 2026 a las 1:56 UTCinvestigating

   It looks like some people are experiencing an interruption to ecobee Mobile Services. This means the ecobee app and web portal may be temporarily unavailable. The good news is that ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. We appreciate your patience as we’re working hard to fix this issue as quickly as possible. Sorry for any inconvenience. We’ll update you soon.

2. 19 de mayo de 2026 a las 3:17 UTCmonitoring

   Hello, again! A solution’s been implemented and we’re keeping a close eye on the results to ensure things are back up and running smoothly.

3. 19 de mayo de 2026 a las 3:27 UTCresolved

   And that’s all, folks! The incident we were experiencing with ecobee Mobile Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app or your web browser.

1. 2 de abril de 2026 a las 13:34 UTCmonitoring

   We’ve implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

2. 2 de abril de 2026 a las 13:50 UTCresolved

   Good news! The issue we were experiencing has been resolved. If you’re still having some trouble, we suggest closing and restarting the ecobee app.

1. 19 de marzo de 2026 a las 20:45 UTCinvestigating

   Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.

2. 19 de marzo de 2026 a las 20:49 UTCinvestigating

   We are continuing to investigate this issue.

3. 19 de marzo de 2026 a las 20:53 UTCinvestigating

   Investigating – Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.

4. 19 de marzo de 2026 a las 20:58 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 19 de marzo de 2026 a las 21:37 UTCmonitoring

   We are continuing to monitor for any further issues.

6. 19 de marzo de 2026 a las 22:43 UTCresolved

   This incident has been resolved.

1. 23 de febrero de 2026 a las 21:40 UTCidentified

   Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.

2. 23 de febrero de 2026 a las 21:42 UTCidentified

   Good news! We’ve figured out the root cause of the Thermostat Online Services issue and are close to a solution. We’ll let you know as soon as things are back to normal.

3. 23 de febrero de 2026 a las 22:07 UTCresolved

   Everything is back up and running. If you’re still having some trouble, try closing and reopening your web browser or the ecobee app.

1. 19 de enero de 2026 a las 18:16 UTCinvestigating

   We are aware of an issue where SmartCamera Online Services are not functioning as expected. Our team is actively investigating and working on a resolution. Customers with Professional Monitoring may notice that videos are not being exported to RapidSOS for events. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

2. 19 de enero de 2026 a las 18:38 UTCmonitoring

   Hi, friends! A solution’s been implemented and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

3. 19 de enero de 2026 a las 19:23 UTCresolved

   Case closed! The incident we were experiencing with Professional Monitoring has been resolved.

1. 10 de enero de 2026 a las 2:35 UTCinvestigating

   We’ve received reports of ecobee Integration Services not working. Our team is on it and looking for a solution. Some people might be noticing they are unable to connect or use Alexa. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

2. 10 de enero de 2026 a las 6:33 UTCresolved

   The incident we were experiencing with ecobee Integration Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app.

1. 18 de noviembre de 2025 a las 13:34 UTCidentified

   Eureka! We’re happy to let you know we’ve identified the main issue causing a disruption to ecobee Mobile Services and a fix is in the works.

2. 18 de noviembre de 2025 a las 14:42 UTCidentified

   We are continuing to work on a fix for this issue.

3. 18 de noviembre de 2025 a las 14:43 UTCidentified

   We continue to experience a service interruption due to an ongoing CloudFlare outage. Our team is working on restoring full services as soon as possible.

4. 18 de noviembre de 2025 a las 15:53 UTCidentified

   We continue to experience a service degradation due to an ongoing CloudFlare outage. Our team is working on restoring full services as soon as possible.

5. 18 de noviembre de 2025 a las 16:49 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

6. 18 de noviembre de 2025 a las 18:45 UTCresolved

   And that’s all, folks! The incident we were experiencing has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app or your web browser.

1. 24 de octubre de 2025 a las 18:33 UTCinvestigating

   It looks like some people are experiencing an interruption to ecobee Mobile Services. This means the ecobee app and web portal may be temporarily unavailable. The good news is that ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. We appreciate your patience as we’re working hard to fix this issue as quickly as possible. Sorry for any inconvenience. We’ll update you soon.

2. 24 de octubre de 2025 a las 18:42 UTCresolved

   And that’s all, folks! The incident we were experiencing with ecobee Mobile Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app or your web browser.

1. 20 de octubre de 2025 a las 16:18 UTCmonitoring

   We’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

2. 20 de octubre de 2025 a las 16:23 UTCmonitoring

   Customers may notice a delay in recorded videos becoming visible in the mobile app. This is due to an ongoing issue with our cloud provider. We're monitoring the situation and will issue further updates as they are available

3. 21 de octubre de 2025 a las 8:58 UTCresolved

   Good news! The issue we were experiencing has been resolved. If you’re still having some trouble, we suggest closing and restarting the ecobee app.

1. 20 de octubre de 2025 a las 10:04 UTCinvestigating

   We’ve received reports of Subscriptions services not working as expected. Our team is on it and looking for a solution. Some people might be noticing they are unable to manage their SmartBuildings, Air Filters, or Smart Security subscriptions at this time. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

2. 20 de octubre de 2025 a las 10:06 UTCidentified

   We are currently experiencing a service interruption due to an ongoing AWS outage. Our team is working on restoring full services as soon as possible.

3. 20 de octubre de 2025 a las 10:52 UTCmonitoring

   The AWS service interruption has been resolved and services are beginning to recover. We will continue to monitor.

4. 20 de octubre de 2025 a las 13:42 UTCresolved

   Good news! Everything is back up and running. If you’re still having some trouble, try closing and reopening your web browser or the ecobee app.

1. 20 de octubre de 2025 a las 7:57 UTCinvestigating

   We’ve received reports of SmartCamera Online Services not working as expected. Our team is on it and looking for a solution. Some people might be noticing they are unable to access their SmartCamera snapshots and videos. Your SmartCamera live feed is still available with the ecobee app but video may not be recorded during this time. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

2. 20 de octubre de 2025 a las 8:00 UTCinvestigating

   We’re happy to let you know we’ve identified the issue and are acting quickly with a fix.

3. 20 de octubre de 2025 a las 10:07 UTCmonitoring

   We’ve implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

4. 20 de octubre de 2025 a las 10:33 UTCresolved

   Good news! The issue we were experiencing has been resolved. If you’re still having some trouble, we suggest closing and restarting the ecobee app.

1. 20 de octubre de 2025 a las 7:48 UTCidentified

   We’re happy to report we’ve discovered the root cause of disruption to Alexa Voice Service and are fixing the problem right now.

2. 20 de octubre de 2025 a las 10:07 UTCmonitoring

   A solution for Alexa Voice Service interruption has been implemented and we’re continuing to keep an eye on things.

3. 20 de octubre de 2025 a las 14:48 UTCresolved

   Case closed, folks. We’re pleased to let you know the problem we were experiencing with Alexa Voice Service has been resolved.

1. 27 de agosto de 2025 a las 17:15 UTCinvestigating

   We’ve received reports of ecobee Integration Services not working. Our team is on it and looking for a solution. Some people might be noticing they are unable to connect or use Alexa, Google, IFTTT, or Smarthings integrations. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

2. 27 de agosto de 2025 a las 17:19 UTCinvestigating

   We are continuing to investigate this issue.

3. 27 de agosto de 2025 a las 17:38 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 27 de agosto de 2025 a las 19:37 UTCidentified

   We are continuing to work on a fix for this issue.

5. 27 de agosto de 2025 a las 20:16 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

6. 27 de agosto de 2025 a las 20:50 UTCmonitoring

   We are continuing to monitor for any further issues.

7. 27 de agosto de 2025 a las 22:56 UTCresolved

   Case closed! The incident we were experiencing with ecobee Integration Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app.

1. 27 de agosto de 2025 a las 4:15 UTCinvestigating

   We’ve received reports of ecobee Integration Services not working. Our team is on it and looking for a solution. Some people might be noticing they are unable to connect or use Alexa, Google, IFTTT, or Smarthings integrations. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

2. 27 de agosto de 2025 a las 6:23 UTCmonitoring

   We've implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

3. 27 de agosto de 2025 a las 6:46 UTCresolved

   Case closed! The incident we were experiencing with ecobee Integration Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app.