Historial de interrupciones de Edmentum

1. 23 de octubre de 2026 a las 23:07 UTCinvestigating

   Actualmente estamos investigando un problema que afecta a ciertas actividades de cursos personalizados y otras funcionalidades dentro de Courseware. Los usuarios pueden encontrar un error de certificado de seguridad al acceder o descargar ciertos archivos, incluyendo notas guiadas y PDFs. El problema también puede impactar imágenes de perfil Sensei.

2. 26 de octubre de 2026 a las 19:52 UTCidentified

   Hemos identificado la causa raíz y estamos trabajando hacia una resolución. Hemos desplegado una solución de trabajo que resolverá la cuestión en la mayoría de los casos.

3. 26 de octubre de 2026 a las 20:45 UTCresolved

   Se ha desplegado una solución para la causa raíz. Esta cuestión se resuelve.

Traducido automáticamente desde la actualización oficial del incidente.

1. 8 de octubre de 2026 a las 14:22 UTCinvestigating

   Actualmente estamos investigando un problema que afecta el acceso a la plataforma MajorClarity. Los usuarios pueden experimentar fallos de inicio de sesión, errores de autenticación o no pueden acceder a partes de la aplicación.

2. 8 de octubre de 2026 a las 15:03 UTCidentified

   Hemos identificado la causa raíz y estamos trabajando para remediar la cuestión.

3. 8 de octubre de 2026 a las 15:15 UTCmonitoring

   Hemos implementado una solución y el rendimiento ha mejorado como se esperaba. Seguiremos monitoreando el rendimiento a la plataforma.

4. 8 de octubre de 2026 a las 15:23 UTCresolved

   Este incidente ha sido resuelto. Seguiremos monitoreando el rendimiento a la plataforma.

Traducido automáticamente desde la actualización oficial del incidente.

1. 23 de septiembre de 2026 a las 16:51 UTCinvestigating

   Las integraciones LTI/SFTP con Apex Learning y MajorClarity han sido reasentados. Los clientes que no hayan recibido credenciales actualizadas pueden ponerse en contacto con [email protected] para que su integración vuelva a conectarse.

Traducido automáticamente desde la actualización oficial del incidente.

1. 25 de abril de 2026 a las 23:45 UTCinvestigating

   We are currently investigating performance issues with the Courseware and Exact Path platforms.

2. 26 de abril de 2026 a las 0:12 UTCidentified

   The root cause has been identified, and we are working to resolve the issue.

3. 26 de abril de 2026 a las 0:42 UTCresolved

   This incident has been resolved. We will continue to monitor the performance of the platform.

1. 23 de abril de 2026 a las 14:15 UTCidentified

   We are working to resolve issues loading the Study Island platform. The root cause has been identified and we are actively working to implement a fix.

2. 23 de abril de 2026 a las 14:29 UTCmonitoring

   A fix has been implemented, and we are seeing the platform return to expected performance levels. We will continue to monitor.

3. 23 de abril de 2026 a las 14:53 UTCresolved

   This incident has been resolved. We will continue to the monitor Study Island's performance.

1. 14 de abril de 2026 a las 17:36 UTCinvestigating

   We are currently investigating and issue launching the Personal Psychology 1 course. At this time, the issues are isolated to this course.

2. 14 de abril de 2026 a las 18:33 UTCresolved

   This issue has been resolved. We will continue to monitor the courses performance.

1. 10 de abril de 2026 a las 13:52 UTCinvestigating

   We are currently investigating an issue with Learners for accounts that have Access Control turned on. Learners in such accounts are seeing an error page when logging in and accessing their assignments.

2. 10 de abril de 2026 a las 15:08 UTCidentified

   The issue has been identified, and we are working toward the solution.

3. 10 de abril de 2026 a las 17:43 UTCmonitoring

   A fix has been implemented, and the platform is performing as expected. We will continue to monitor the platform's performance.

4. 10 de abril de 2026 a las 18:07 UTCresolved

   This incident has been resolved. We will continue to monitor the performance of the platform.

1. 2 de febrero de 2026 a las 15:51 UTCinvestigating

   Exact Path is currently unable to connect to the Renaissance integration. This is preventing the overnight data sync and manually triggered syncs from creating Renaissance sourced learning paths. The Edmentum team is investigating.

2. 2 de febrero de 2026 a las 16:38 UTCidentified

   The issue has been identified and the teams are working on releasing the fix.

3. 3 de febrero de 2026 a las 14:44 UTCresolved

   This incident has been resolved.

1. 20 de enero de 2026 a las 20:57 UTCinvestigating

   We are currently investigating this issue.

2. 20 de enero de 2026 a las 21:20 UTCresolved

   This has been resolved by Genius.

1. 8 de enero de 2026 a las 17:08 UTCinvestigating

   We are currently investigating reports concerning issues logging into the MajorClarity platform.

2. 8 de enero de 2026 a las 17:09 UTCinvestigating

   We are continuing to investigate this issue.

3. 8 de enero de 2026 a las 17:23 UTCidentified

   We have identified the root cause and are working to remediate the issue.

4. 8 de enero de 2026 a las 18:17 UTCmonitoring

   We have implemented a fix and performance has improved as expected. We will continue to monitor the performance to the platform.

5. 8 de enero de 2026 a las 18:29 UTCresolved

   This incident has been resolved. We will continue to monitor the performance to the platform.

1. 19 de noviembre de 2025 a las 13:53 UTCinvestigating

   Exact Path is currently unable to connect to the NWEA API integration. This is preventing the overnight data sync and manually triggered syncs from creating NWEA sourced learning paths. From our investigations, the problem appears to be on NWEA’s side, and we have already reached out to their support team for urgent assistance. Exact Path diagnostic, Renaissance, FL FAST, ILEARN and manual NWEA CSV upload customers are unaffected. We will keep you updated as soon as we have more information or when the issue is resolved.

2. 19 de noviembre de 2025 a las 18:04 UTCresolved

   This incident has been resolved.

1. 29 de septiembre de 2025 a las 12:41 UTCinvestigating

   Exact Path and Courseware are experiencing issues whereby learners and educators are unable to login to ELF. This is a system-wide disruption. Teams are investigating and working to restore normal service as quickly as possible.

2. 29 de septiembre de 2025 a las 12:59 UTCresolved

   This issue has been resolved. If a customer continues to experience any issues, please have them contact our Support Team via phone, email, or chat. Thank you for your support.

1. 25 de septiembre de 2025 a las 13:37 UTCinvestigating

   Exact Path and Courseware are experiencing issues whereby Learners are unable to login to ELF. Teams are investigating and working to restore normal service as quickly as possible.

2. 25 de septiembre de 2025 a las 14:00 UTCresolved

   This incident has been resolved. However, if you or your students experience any ongoing issues, please contact us at 1-800-447-5286, [email protected], or via chat.

1. 21 de agosto de 2025 a las 17:21 UTCinvestigating

   We are currently investigating loading issues for teachers on the Apex Learning platform. This affects both Courses and Tutorials.

2. 21 de agosto de 2025 a las 17:35 UTCidentified

   We have identified the root cause and implemented a fix. We will continue to monitor the performance of the platform.

3. 21 de agosto de 2025 a las 18:26 UTCresolved

   This incident has been resolved. We will continue to monitor the performance to the platform.

1. 12 de agosto de 2025 a las 18:08 UTCinvestigating

   We are experiencing an issue within Product Help that we are working with our vendor to resolve. Updates can also be tracked through our vendor's status page here: https://status.clickhelp.com/796569611

2. 12 de agosto de 2025 a las 18:16 UTCmonitoring

   Our vendor has remediated the issue and we are monitoring at this time.

3. 12 de agosto de 2025 a las 18:54 UTCresolved

   This incident has been resolved.

1. 28 de julio de 2025 a las 16:21 UTCinvestigating

   We are currently investigating reports of slow response time for Courseware and are working to address the issue as quickly as possible. We sincerely apologize for the disruption to you and your students. For the latest status updates, please continue to check this page.

2. 28 de julio de 2025 a las 16:55 UTCinvestigating

   We are continuing to investigate this issue.

3. 28 de julio de 2025 a las 17:18 UTCinvestigating

   We are currently experiencing service interruptions affecting some Courseware and Exact Path customers. Our teams have identified the root cause and have begun restoring access. We sincerely apologize for the disruption and are working urgently to fully resolve the issue. For the latest updates, please continue to monitor this page.

4. 28 de julio de 2025 a las 17:48 UTCidentified

   In partnership with Amazon, we're working through this service-level interruption. Service has either been fully restored or will be fully restored shortly.

5. 28 de julio de 2025 a las 18:07 UTCidentified

   Access has been restored for 90% of customers and we're currently resolving all remaining customers experiencing intermittent performance issues.

6. 28 de julio de 2025 a las 18:24 UTCidentified

   Exact Path students are temporarily unable to launch content while we perform system updates. We will make them available as soon as possible. All other features are operational.

7. 28 de julio de 2025 a las 19:38 UTCmonitoring

   All customer accounts have been fully reenabled across Courseware and Exact Path. Exact Path students remain temporarily unable to launch content from Learning Paths. We continue to work on a solution as quickly as possible. All other applications are working as expected and performance is stable.

8. 29 de julio de 2025 a las 14:32 UTCmonitoring

   All customer accounts are enabled across Courseware and Exact Path, but we continue to experience intermittent performance issues. Students are temporarily unable to access Exact Path [Learning Paths in Exact Path and assignments in Exact Path and Standards Mastery] but educators can access and launch Exact Path content. Our team continues to work diligently, along with our external partners at Amazon, to deliver a solution as quickly as possible. All other applications are working as expected and performance is stable.

9. 29 de julio de 2025 a las 23:40 UTCmonitoring

   We continue to address the remaining issues as quickly as possible. We sincerely apologize for the disruption.

10. 30 de julio de 2025 a las 2:38 UTCmonitoring

    Scheduled maintenance is complete and we continue to monitor performance.

11. 30 de julio de 2025 a las 16:35 UTCmonitoring

    Exact Path and Courseware are fully operational and performance is stable. We're working quickly to resolve some intermittent issues with the following reports: - Courseware Learner Assessment Report - Courseware Weekly Progress Report - Learner Daily Usage Report

12. 31 de julio de 2025 a las 16:23 UTCresolved

    We've resolved the issues in Exact Path and Courseware. All systems are operating normally. We apologize for the disruption and thank you for your patience.

1. 5 de junio de 2025 a las 15:53 UTCinvestigating

   We are currently investigating reports of slowness logging into Apex Courses and Tutorials.

2. 5 de junio de 2025 a las 16:40 UTCresolved

   This incident has been resolved.

1. 4 de junio de 2025 a las 16:29 UTCinvestigating

   We are currently investigating reports of slowness logging into Apex Courses and Tutorials.

2. 4 de junio de 2025 a las 17:24 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 4 de junio de 2025 a las 18:55 UTCresolved

   This incident has been resolved.

1. 3 de junio de 2025 a las 16:06 UTCinvestigating

   We are currently investigating reports of slowness logging into Apex Courses and Tutorials.

2. 3 de junio de 2025 a las 16:26 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 3 de junio de 2025 a las 16:30 UTCresolved

   This incident has been resolved.

1. 9 de mayo de 2025 a las 14:10 UTCinvestigating

   We are currently investigating an issue concerning the ability for some users to login to ELF via ClassLink SSO.

2. 9 de mayo de 2025 a las 15:46 UTCresolved

   This incident has been resolved.