Historial de interrupciones de Egnyte

1. 3 de septiembre de 2026 a las 10:06 UTCinvestigating

   Actualmente estamos investigando problemas con nuestro servicio Secure " Govern en la región de Estados Unidos. Nuestro equipo está trabajando activamente en una resolución, y proporcionaremos una actualización en los próximos 30 minutos. Nos disculpamos por cualquier perturbación que esto pueda causar y apreciar su paciencia mientras trabajamos para restaurar el servicio normal.

2. 3 de septiembre de 2026 a las 10:07 UTCinvestigating

   Seguimos investigando esta cuestión.

3. 3 de septiembre de 2026 a las 10:33 UTCmonitoring

   Hemos implementado una solución para la cuestión y actualmente estamos monitoreando los resultados. Si sigues experimentando algún problema, por favor contacta con nuestro equipo de soporte.

4. 3 de septiembre de 2026 a las 10:37 UTCresolved

   Nuestro equipo confirmó que todo debería volver a la normalidad ahora. Si sigues experimentando algún problema, por favor contacta con nuestro equipo de apoyo para obtener más asistencia. Nos disculpamos por cualquier inconveniente que esto pueda haber causado y apreciar su paciencia durante este tiempo.

Traducido automáticamente desde la actualización oficial del incidente.

1. 18 de julio de 2026 a las 8:44 UTCinvestigating

   Actualmente estamos investigando problemas con nuestro servicio SFTP en la región europea. Nuestro equipo está trabajando activamente en una resolución, y proporcionaremos una actualización en los próximos 30 minutos. Nos disculpamos por cualquier perturbación que esto pueda causar y apreciar su paciencia mientras trabajamos para restaurar el servicio normal.

2. 18 de julio de 2026 a las 9:21 UTCmonitoring

   Hemos implementado una solución para la cuestión y actualmente estamos monitoreando los resultados. Si sigues experimentando algún problema, por favor contacta con nuestro equipo de soporte.

3. 18 de julio de 2026 a las 9:31 UTCresolved

   Nuestro equipo confirmó que todo debería volver a la normalidad ahora. Si sigues experimentando algún problema, por favor contacta con nuestro equipo de apoyo para obtener más asistencia. Nos disculpamos por cualquier inconveniente que esto pueda haber causado y apreciar su paciencia durante este tiempo.

Traducido automáticamente desde la actualización oficial del incidente.

1. 16 de junio de 2026 a las 13:38 UTCinvestigating

   We are currently investigating issues with our WebUI service in the US-East region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

2. 16 de junio de 2026 a las 14:07 UTCinvestigating

   Our team is continuing to investigate the issue and gather information. We are suspecting a degradation caused by an automatic failover in one of the services. We will provide an update on the situation within the next 30 minutes.

3. 16 de junio de 2026 a las 14:35 UTCmonitoring

   We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

4. 16 de junio de 2026 a las 14:50 UTCresolved

   Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

1. 9 de junio de 2026 a las 11:59 UTCinvestigating

   We are currently investigating login issues in the US-West region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

2. 9 de junio de 2026 a las 12:20 UTCmonitoring

   We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

3. 9 de junio de 2026 a las 12:26 UTCresolved

   Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

1. 1 de junio de 2026 a las 12:35 UTCinvestigating

   We are currently investigating issues with our Secure & Govern service in the US region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

2. 1 de junio de 2026 a las 12:42 UTCinvestigating

   We are continuing to investigate this issue.

3. 1 de junio de 2026 a las 12:59 UTCidentified

   Our team has identified the issue as related to change in internal configuration mechanism that was rolled out to production environment. We’re actively working on a fix and will provide an update within the next 30 minutes.

4. 1 de junio de 2026 a las 13:28 UTCidentified

   We continue to work on the in-place fix for the identified issue. While we are seeing improvement, we are also preparing alternative extended rollback solution in parallel. We will provide an update in the next 30 minutes.

5. 1 de junio de 2026 a las 13:54 UTCmonitoring

   We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

6. 1 de junio de 2026 a las 14:02 UTCresolved

   Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

1. 13 de mayo de 2026 a las 21:15 UTCinvestigating

   We are currently investigating issues with our Desktop App service in the US and EU regions. Desktop App logins for SSO users may fail to authenticate. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

2. 13 de mayo de 2026 a las 21:27 UTCidentified

   Our team has identified the root cause of the issue and is actively working on a resolution. We will provide another update within the next 30 minutes.

3. 13 de mayo de 2026 a las 21:32 UTCmonitoring

   We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

4. 13 de mayo de 2026 a las 21:32 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 13 de mayo de 2026 a las 21:36 UTCresolved

   Our team has confirmed that the authentication issue affecting SSO users on the Desktop App has been fully resolved. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

1. 6 de mayo de 2026 a las 8:01 UTCinvestigating

   We are currently investigating issues in the US-East region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

2. 6 de mayo de 2026 a las 8:32 UTCidentified

   Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.

3. 6 de mayo de 2026 a las 9:04 UTCidentified

   We continue to work on the fix for the identified issue. We will provide an update in the next 30 minutes.

4. 6 de mayo de 2026 a las 9:34 UTCmonitoring

   We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

5. 6 de mayo de 2026 a las 9:39 UTCresolved

   Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

1. 4 de mayo de 2026 a las 13:16 UTCinvestigating

   We are currently investigating performance issues in the US-East and US-West region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

2. 4 de mayo de 2026 a las 13:42 UTCinvestigating

   Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.

3. 4 de mayo de 2026 a las 14:10 UTCinvestigating

   We continue to investigate the issue and will provide an update within the next 30 minutes.

4. 4 de mayo de 2026 a las 15:01 UTCinvestigating

   We are actively investigating the issue and will provide an update on the situation within the next 30 minutes.

5. 4 de mayo de 2026 a las 15:11 UTCmonitoring

   We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

6. 4 de mayo de 2026 a las 15:22 UTCresolved

   Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

1. 29 de abril de 2026 a las 15:53 UTCinvestigating

   We are currently investigating issues with our WebUI service in the US-East region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

2. 29 de abril de 2026 a las 16:19 UTCinvestigating

   Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.

3. 29 de abril de 2026 a las 16:32 UTCmonitoring

   We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

4. 29 de abril de 2026 a las 16:43 UTCresolved

   Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

1. 29 de abril de 2026 a las 14:15 UTCinvestigating

   We are currently investigating issues with our WebUI service in the US-East region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

2. 29 de abril de 2026 a las 14:41 UTCinvestigating

   Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.

3. 29 de abril de 2026 a las 15:07 UTCinvestigating

   We continue to investigate the issue and will provide an update within the next 30 minutes.

4. 29 de abril de 2026 a las 15:33 UTCmonitoring

   We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

5. 29 de abril de 2026 a las 15:45 UTCresolved

   Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

1. 14 de abril de 2026 a las 22:29 UTCinvestigating

   We are currently investigating issues with our Secure & Govern Web UI service in the European region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

2. 14 de abril de 2026 a las 23:04 UTCidentified

   Our team has identified the issue, and we're actively working on a fix. We will provide an update within the next 60 minutes.

3. 14 de abril de 2026 a las 23:34 UTCmonitoring

   We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

4. 14 de abril de 2026 a las 23:40 UTCresolved

   Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

1. 7 de abril de 2026 a las 22:31 UTCinvestigating

   Some customers on trial domains may receive multiple email notifications after mapping a drive using the Desktop App. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

2. 7 de abril de 2026 a las 23:01 UTCinvestigating

   Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.

3. 7 de abril de 2026 a las 23:33 UTCinvestigating

   We continue to investigate the issue and will provide an update within the next 60 minutes.

4. 8 de abril de 2026 a las 0:18 UTCmonitoring

   We are closely monitoring the situation. If you are still experiencing any problems, please contact our support team.

5. 8 de abril de 2026 a las 9:36 UTCresolved

   Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

1. 16 de marzo de 2026 a las 16:43 UTCinvestigating

   We are currently investigating intermittent issues with Azure SSO login in the All regions. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

2. 16 de marzo de 2026 a las 17:12 UTCinvestigating

   Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.

3. 16 de marzo de 2026 a las 17:41 UTCinvestigating

   We continue to investigate the issue and will provide an update within the next 30 minutes.

4. 16 de marzo de 2026 a las 20:04 UTCinvestigating

   We are actively investigating the issue and will provide an update on the situation within the next 60 minutes.

5. 16 de marzo de 2026 a las 21:02 UTCinvestigating

   We are actively investigating the issue and will provide an update on the situation within the next 3 hours.

6. 17 de marzo de 2026 a las 1:31 UTCinvestigating

   We are continually investigating the issue with Microsoft. Please contact our Support team to workaround the issue and we will provide another update within 3 hours.

7. 17 de marzo de 2026 a las 7:43 UTCinvestigating

   We are continually investigating the issue with Microsoft. Please contact our Support team to workaround the issue, and we will provide another update within 3 hours.

8. 17 de marzo de 2026 a las 10:44 UTCinvestigating

   We are continually investigating the issue with Microsoft. Please contact our Support team to workaround the issue, and we will provide an update as soon as we have more information.

9. 19 de marzo de 2026 a las 16:13 UTCresolved

   The vendor-side issue has not yet been resolved; however, remediation plans have been provided to all impacted customers. We apologize for any inconvenience and thank you for your patience.

1. 11 de marzo de 2026 a las 17:42 UTCinvestigating

   We are currently investigating issues with our WebUI and Desktop App services in the US-East region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

2. 11 de marzo de 2026 a las 17:56 UTCinvestigating

   Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.

3. 11 de marzo de 2026 a las 18:04 UTCidentified

   Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.

4. 11 de marzo de 2026 a las 18:19 UTCmonitoring

   We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

5. 11 de marzo de 2026 a las 18:25 UTCresolved

   Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

1. 25 de febrero de 2026 a las 19:44 UTCinvestigating

   We are currently investigating issues with our FTP/SFTP & Public APIs services in the European region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

2. 25 de febrero de 2026 a las 20:16 UTCinvestigating

   Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.

3. 25 de febrero de 2026 a las 20:30 UTCidentified

   Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.

4. 25 de febrero de 2026 a las 20:36 UTCmonitoring

   We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

5. 25 de febrero de 2026 a las 20:44 UTCresolved

   Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

1. 11 de febrero de 2026 a las 20:34 UTCinvestigating

   We are currently investigating issues with our WebUI and Desktop App services in the US-West region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

2. 11 de febrero de 2026 a las 20:55 UTCinvestigating

   We are continuing to investigate this issue.

3. 11 de febrero de 2026 a las 21:35 UTCinvestigating

   We continue to investigate the issue and will provide an update within the next 30 minutes.

4. 11 de febrero de 2026 a las 21:40 UTCidentified

   Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.

5. 11 de febrero de 2026 a las 21:44 UTCmonitoring

   We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

6. 11 de febrero de 2026 a las 21:53 UTCresolved

   Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

1. 4 de febrero de 2026 a las 20:42 UTCinvestigating

   We are currently investigating issues with our Secure & Govern service in the US region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

2. 4 de febrero de 2026 a las 21:13 UTCinvestigating

   Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.

3. 4 de febrero de 2026 a las 21:37 UTCidentified

   Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.

4. 4 de febrero de 2026 a las 21:43 UTCmonitoring

   We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

5. 4 de febrero de 2026 a las 21:47 UTCresolved

   Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

1. 3 de febrero de 2026 a las 7:29 UTCinvestigating

   We are currently investigating issues with our Public APIs and Integrations services in the US-East region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

2. 3 de febrero de 2026 a las 8:00 UTCinvestigating

   Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.

3. 3 de febrero de 2026 a las 8:36 UTCinvestigating

   We continue to investigate the issue and will provide an update within the next 30 minutes.

4. 3 de febrero de 2026 a las 9:09 UTCidentified

   Our team has identified the issue and we're actively working on a fix. We will provide an update within the next 30 minutes.

5. 3 de febrero de 2026 a las 9:39 UTCidentified

   We continue to work on the fix for the identified issue. We will provide an update in the next 30 minutes.

6. 3 de febrero de 2026 a las 10:10 UTCmonitoring

   We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

7. 3 de febrero de 2026 a las 10:20 UTCresolved

   Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

1. 31 de enero de 2026 a las 6:31 UTCinvestigating

   We are currently investigating issues with our WebUI & Desktop App services in the US-West region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

2. 31 de enero de 2026 a las 6:59 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 31 de enero de 2026 a las 7:09 UTCmonitoring

   We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

4. 31 de enero de 2026 a las 7:17 UTCresolved

   Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

1. 29 de enero de 2026 a las 21:19 UTCinvestigating

   We are currently investigating issues in the US-West region. Our team is actively working on a resolution, and we will provide an update in the next 30 minutes. We apologize for any disruption this may cause and appreciate your patience as we work to restore normal service.

2. 29 de enero de 2026 a las 21:48 UTCinvestigating

   Our team is continuing to investigate the issue and gather information. We will provide an update on the situation within the next 30 minutes.

3. 29 de enero de 2026 a las 21:55 UTCmonitoring

   We have implemented a fix for the issue and are currently monitoring the results. If you are still experiencing any problems, please contact our support team.

4. 29 de enero de 2026 a las 22:03 UTCresolved

   Our team confirmed that everything should be back to normal now. If you continue to experience any issues, please reach out to our support team for further assistance. We apologize for any inconvenience this may have caused and appreciate your patience during this time.