Historial de interrupciones de Examsoft

1. 15 de octubre de 2026 a las 14:08 UTCinvestigating

   El portal Legacy está experimentando un incidente de servicio que afecta a Reporting. Durante este tiempo, los usuarios pueden experimentar retrasos al acceder a los informes o encontrar que los servicios de presentación de informes no están disponibles temporalmente. Estamos investigando y trabajando activamente para restaurar el servicio normal. Se proporcionarán actualizaciones en la página ExamSoft Status, ya que se dispone de más información.

2. 15 de octubre de 2026 a las 16:37 UTCmonitoring

   Se ha identificado la cuestión que afecta a Legacy Reporting y se ha restablecido el servicio. Estamos monitoreando activamente el servicio para asegurar la estabilidad continua. Proporcionaremos nuevas actualizaciones si es necesario.

3. 15 de octubre de 2026 a las 17:22 UTCresolved

   La funcionalidad de presentación de informes funciona normalmente. Gracias por su paciencia mientras trabajamos para resolver este problema.

Traducido automáticamente desde la actualización oficial del incidente.

1. 15 de septiembre de 2026 a las 19:01 UTCinvestigating

   Estamos investigando informes de desempeño degradado que afectan al Portal Empresarial. Algunos usuarios pueden experimentar errores o lentitud intermitente al acceder a ciertas funcionalidades de portal Compartiremos actualizaciones aquí para que puedas seguir nuestro progreso mientras resolvemos el problema.

2. 15 de septiembre de 2026 a las 20:03 UTCmonitoring

   Los usuarios de las empresas deben ver los tiempos de respuesta mejorados y la velocidad normal del sitio. Actualmente estamos monitoreando para verificar que no se plantean problemas adicionales.

3. 15 de septiembre de 2026 a las 22:01 UTCresolved

   Se ha resuelto la cuestión que afecta al Portal de la Empresa.

Traducido automáticamente desde la actualización oficial del incidente.

1. 11 de septiembre de 2026 a las 2:33 UTCinvestigating

   Nos hemos topado con algunos problemas. Examplify está experimentando un incidente de servicio inesperado. Durante este tiempo, puede encontrar que no es capaz de descargar o subir exámenes. Compartiremos actualizaciones aquí para que puedas seguir nuestro progreso mientras resolvemos el problema. Siguiente actualización: Dentro de 30 minutos

2. 11 de septiembre de 2026 a las 4:00 UTCinvestigating

   Continuamos investigando el problema de descarga del examen. Siguiente actualización: Dentro de 30 minutos.

3. 11 de septiembre de 2026 a las 4:06 UTCmonitoring

   Hemos identificado la causa de la cuestión y el servicio ha sido restaurado. Examplify users should now be able to download exams. Actualmente estamos monitoreando para verificar que no se plantean problemas adicionales. Siguiente actualización: Dentro de 30 minutos.

4. 11 de septiembre de 2026 a las 4:49 UTCinvestigating

   Lamentablemente, la solución que implementamos no ha resuelto totalmente la cuestión, estamos investigando esto con más detalle. Siguiente actualización: Dentro de 30 minutos.

5. 11 de septiembre de 2026 a las 5:21 UTCmonitoring

   Hemos identificado la causa de la cuestión y el servicio ha sido restaurado. Los usuarios deben ahora ser capaces de utilizar Examplify sin problema. Actualmente estamos monitoreando para verificar que no se plantean problemas adicionales. Siguiente actualización: Dentro de 30 minutos.

6. 11 de septiembre de 2026 a las 5:44 UTCresolved

   Los problemas que afectan a Examplify se han resuelto completamente. Los usuarios ya no deben experimentar ningún problema utilizando la aplicación. Nos disculpamos por la interrupción y apreciamos su paciencia mientras restauramos el servicio.

Traducido automáticamente desde la actualización oficial del incidente.

1. 17 de agosto de 2026 a las 15:42 UTCinvestigating

   Nos hemos topado con algunos problemas. Enterprise está experimentando un incidente de servicio inesperado. Durante este tiempo, puede encontrar que no es capaz de conectarse y acceder a nuestros servicios. Compartiremos actualizaciones aquí para que puedas seguir nuestro progreso mientras resolvemos el problema. Siguiente actualización: Dentro de 30 minutos

2. 17 de agosto de 2026 a las 17:01 UTCmonitoring

   Hemos identificado la causa del problema, y el servicio ha sido restaurado. Los usuarios de las empresas deben ahora poder iniciar sesión y acceder a nuestros servicios. Actualmente estamos monitoreando para verificar que no se plantean problemas adicionales. Siguiente actualización: Dentro de 30

3. 17 de agosto de 2026 a las 19:51 UTCmonitoring

   Hemos identificado la causa del problema, y el servicio ha sido restaurado. Los usuarios de las empresas deben ahora poder iniciar sesión y acceder a nuestros servicios. Actualmente estamos monitoreando para verificar que no se plantean problemas adicionales.

4. 17 de agosto de 2026 a las 21:30 UTCresolved

   Las cuestiones que afectan a la Empresa se han resuelto plenamente. Los usuarios ya no deben experimentar ningún problema iniciando sesión o accediendo a la plataforma. Nos disculpamos por la interrupción y apreciamos su paciencia mientras restauramos el servicio.

Traducido automáticamente desde la actualización oficial del incidente.

1. 17 de agosto de 2026 a las 14:36 UTCinvestigating

   Actualmente estamos investigando informes de incapacidad para acceder al Portal Empresarial (ui.examsoft.io). Actualizaremos este post como nueva información está disponible.

2. 17 de agosto de 2026 a las 15:05 UTCresolved

   The issues affecting Enterprise Portal have been fully resolved. Los usuarios ya no deben experimentar ningún problema iniciando sesión o accediendo a la plataforma. Nos disculpamos por la interrupción y apreciamos su paciencia mientras restauramos el servicio.

Traducido automáticamente desde la actualización oficial del incidente.

1. 9 de julio de 2026 a las 21:31 UTCresolved

   Entre las 3:50pm y las 4:10pm hora central, algunos clientes experimentaron retrasos en la puntuación de la evaluación debido a un problema encontrado durante un despliegue de servicio previsto para el portal Enterprise. La cuestión se resolvió y los servicios de puntuación han regresado a la operación normal. Cualquier procesamiento retardado debe ser actualizado o se puede activar de nuevo según sea necesario.

Traducido automáticamente desde la actualización oficial del incidente.

1. 29 de junio de 2026 a las 16:27 UTCinvestigating

   We are currently investigating reports of an issue affecting scoring in the Enterprise Portal. Users may be unable to score exams at this time. Our engineering team is actively investigating the issue and working to restore normal service as quickly as possible. We will provide updates as more information becomes available.

2. 29 de junio de 2026 a las 16:43 UTCinvestigating

   We are continuing to investigate an issue affecting scoring in the Enterprise Portal. We are beginning to see scores processing successfully on some exams; however, scoring performance remains degraded, and some users may continue to experience delays.

3. 29 de junio de 2026 a las 17:10 UTCresolved

   The issue affecting scoring in the Enterprise Portal has been resolved, and scoring services have returned to normal. Our Engineering team has confirmed that exams are processing successfully. We apologize for any inconvenience this issue may have caused and appreciate your patience while we worked to restore service. Service Degradation: EDT: Monday, 29th June 11:46 – Monday, 29th June 13:11 PDT: Monday, 29th June 08:46 – Monday, 29th June 10:11 BST: Monday, 29th June 16:46 – Monday, 29th June 18:11 AEST: Tuesday, 30th June 01:46 – Tuesday, 30th June 03:11 Duration: 1 hour, 25 minutes Product(s) Affected: Enterprise Portal Impact: Administrators experienced degraded scoring performance in the Enterprise Portal. During the incident, some users were unable to score exams or experienced delays while scores were being processed.

1. 17 de junio de 2026 a las 14:50 UTCinvestigating

   We are currently investigating reports that administrators are unable to post exams through the Legacy Portal. Students who have already downloaded their exams can continue to launch and take their exams without issue. Any completed exam is safely stored on the student's device and can be uploaded once services are restored. We will provide updates as more information becomes available.

2. 17 de junio de 2026 a las 15:50 UTCmonitoring

   We have observed that exam posting functionality through the Legacy Portal has been restored, and administrators should now be able to post exams successfully. If a posted exam is missing, please recreate the exam and post it again. At this time, we are continuing to investigate the cause of the issue. Students who have already downloaded their exams can continue to launch and take their exams without issue. Any completed exam is safely stored on the student's device and can be uploaded normally. We will continue to provide updates as more information becomes available.

3. 17 de junio de 2026 a las 19:23 UTCresolved

   Exam posting functionality through the Legacy Portal has been restored, and administrators are able to post exams successfully. If a posted exam is missing, please recreate the exam and post it again. Students who have already downloaded their exams can continue to launch and complete their exams without issue. Completed exams remain safely stored on the student's device and can be uploaded normally. At this time, all services are operating normally. We will continue to review this incident internally, but no further customer impact has been observed.

1. 5 de mayo de 2026 a las 20:09 UTCinvestigating

   We will be implementing an SSO configuration update at 9:00 AM CT on 5/6/2026 that affects a small group of Legacy customers. As part of this update, our SAML certificate will be refreshed. Impacted clients will need to update their configuration accordingly. Login attempts may fail until this update is completed. Our team is working directly with affected customers to minimize disruption. Our new certificate will be updated in our metadata located here at that time https://sso.examsoft.com/sp/metadata.xml

2. 6 de mayo de 2026 a las 14:11 UTCmonitoring

   The Legacy SAML SSO certificate update has been completed. A small number of customers may experience login issues if their Identity Provider (IdP) has not yet been updated with the new certificate. If users are unable to log in via SSO, please contact your IT team to ensure the correct SAML certificate is configured. Our team remains available and is working with affected customers as needed. The updated certificate is available here: https://sso.examsoft.com/sp/metadata.xml

3. 11 de mayo de 2026 a las 15:10 UTCresolved

   The Legacy SAML SSO certificate update has been completed. Customers who have updated their Identity Provider (IdP) configuration with the new certificate should now be able to successfully authenticate via SSO. Institutions that have not yet applied the updated certificate may continue to experience login issues until their configuration is updated. The updated certificate remains available here: https://sso.examsoft.com/sp/metadata.xml Thank you for your patience while we worked through this update.

1. 23 de abril de 2026 a las 8:36 UTCinvestigating

   We are currently experiencing technical issues with our phone lines. To ensure you receive timely assistance, please use our alternative support channels: Live Chat: Visit our Help Center (https://support.examsoft.com/hc/en-us) and click the chat icon located at the bottom right corner of the screen. Email: Reach out to our team directly at [email protected].

2. 23 de abril de 2026 a las 10:36 UTCresolved

   We are pleased to advise that service has been restored, we regret any inconvenience this may have caused if you were impacted by today’s incident.

1. 30 de marzo de 2026 a las 15:06 UTCinvestigating

   We are currently experiencing higher than usual wait times in our Support queues. We appreciate your patience as we continue to address all contacts. For non-urgent needs, please email us at the [email protected] email address. For all updates relating to this status, please subscribe on the status.examsoft.com website.

2. 30 de marzo de 2026 a las 15:48 UTCidentified

   We are currently experiencing an issue with NYLE registrations. If you are having issues processing a payment for your applicant registration, please utilize the checkout with Paypal option and sign in with your Paypal account. We will provide an update as we obtain more details. We appreciate your patience as we continue to address all contacts. For non-urgent needs, please email us at the [email protected] email address. For all updates relating to this status, please subscribe on the status.examsoft.com website.

3. 30 de marzo de 2026 a las 16:44 UTCmonitoring

   Call volumes have returned to a steady state. We will continue to monitor the NYLE registration and payment issues. For non-urgent needs, please email us at the [email protected] email address

4. 6 de abril de 2026 a las 20:59 UTCresolved

   This incident has been resolved.

1. 19 de marzo de 2026 a las 16:18 UTCinvestigating

   We are investigating an issue where Examplify exams that have monitoring enabled are unable to be reviewed by both AI and Human Review. Our team is actively investigating and working to restore normal service as quickly as possible. Any videos submitted have been stored and will be reprocessed once we have resolved this issue. Thank you for your patience while we resolve this. For all updates, please subscribe to status.examsoft.com website.

2. 19 de marzo de 2026 a las 22:58 UTCmonitoring

   We have restored normal service for Examplify exams with monitoring enabled.  Any new Examplify exams with monitoring enabled are now processing as expected.  We are still reprocessing videos that were safely stored during this pause in service and will update this page once that is completed. Thank you for your patience while we resolve this issue. For all updates, please subscribe to status.examsoft.com website.

3. 25 de marzo de 2026 a las 19:59 UTCresolved

   This incident has been resolved.

1. 4 de marzo de 2026 a las 19:39 UTCinvestigating

   ExamSoft's Australian 03-8594-1209 line is currently experiencing intermittent issues and may impact user's ability to call into our support line. As we investigate, we encourage you to utilize our other support resources on examsoft.com/contact such as using the 954-429-8889 number, chat with us on our support.examsoft.com portal or email us at the [email protected] address.

2. 16 de marzo de 2026 a las 15:28 UTCresolved

   This incident has been resolved.

1. 17 de diciembre de 2025 a las 22:32 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

2. 18 de diciembre de 2025 a las 2:17 UTCresolved

   This incident has been resolved.

1. 17 de diciembre de 2025 a las 21:54 UTCinvestigating

   We are investigating the issue of users being unable to upload exams within Examplify. Our team is actively investigating and working to restore normal service as quickly as possible. Thank you for your patience while we resolve this. For all updates, please subscribe to status.examsoft.com website.

2. 17 de diciembre de 2025 a las 22:11 UTCresolved

   This incident has been resolved.

1. 17 de diciembre de 2025 a las 21:00 UTCinvestigating

   We are investigating the issue of users being unable to log into the Legacy Portal. Our team is actively investigating and working to restore normal service as quickly as possible. Thank you for your patience while we resolve this. For all updates, please subscribe to status.examsoft.com website.

2. 17 de diciembre de 2025 a las 21:53 UTCresolved

   This incident has been resolved.

1. 8 de diciembre de 2025 a las 19:32 UTCinvestigating

   We are investigating the issue of users being unable to log into the Legacy Portal and errors occurring when uploading an exam on Examplify. Our team is actively investigating and working to restore normal service as quickly as possible. Thank you for your patience while we resolve this. For all updates, please subscribe to status.examsoft.com website.

2. 8 de diciembre de 2025 a las 19:52 UTCmonitoring

   We are currently and continuing to monitor the issue. There may be intermittent delays.

3. 8 de diciembre de 2025 a las 21:22 UTCmonitoring

   We are going to continue to monitor the situation to confirm resolution.

4. 9 de diciembre de 2025 a las 21:52 UTCinvestigating

   We are investigating the issue of users being unable to download or upload exams on Examplify. Our team is actively investigating and working to restore normal service as quickly as possible. Thank you for your patience while we resolve this. For all updates, please subscribe to status.examsoft.com website.

5. 10 de diciembre de 2025 a las 14:27 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

6. 17 de diciembre de 2025 a las 20:59 UTCresolved

   This incident has been resolved.

1. 8 de diciembre de 2025 a las 16:27 UTCinvestigating

   We are aware of reports that some users are having issues loading or logging into the Legacy Portal. Our team is actively investigating and working to restore normal service as quickly as possible. Thank you for your patience while we resolve this. For all updates, please subscribe to status.examsoft.com website.

2. 8 de diciembre de 2025 a las 17:20 UTCresolved

   This issue is currently has been resolved. All functions to the legacy portal has been restored.

1. 4 de diciembre de 2025 a las 16:52 UTCinvestigating

   We are aware of reports that some users are having issues loading or logging into the Legacy Portal. Our team is actively investigating and working to restore normal service as quickly as possible. Thank you for your patience while we resolve this. For all updates, please subscribe to status.examsoft.com website.

2. 4 de diciembre de 2025 a las 17:59 UTCinvestigating

   We are continuing to investigate the reports of Legacy portal issues. Currently, Users are reporting the ability to log in but slowness loading pages.

3. 4 de diciembre de 2025 a las 18:31 UTCidentified

   The cause of the issue has been identified and we are implementing a resolution.

4. 4 de diciembre de 2025 a las 18:33 UTCmonitoring

   Performance is returning to normal, Legacy portal users should be able to now log in and navigate the portal. We will continue to monitor.

5. 4 de diciembre de 2025 a las 19:02 UTCresolved

   The incident has been resolved and services have returned to normal.

1. 6 de noviembre de 2025 a las 23:56 UTCinvestigating

   We are aware of reports that some users having issues logging into the Legacy Portal. Our team is actively investigating and working to restore normal service as quickly as possible. Thank you for your patience while we resolve this.

2. 6 de noviembre de 2025 a las 23:57 UTCinvestigating

   We are continuing to investigate this issue.

3. 7 de noviembre de 2025 a las 0:12 UTCresolved

   This incident has been resolved.