Historial de interrupciones de Expedited Security

1. 17 de septiembre de 2026 a las 10:31 UTCinvestigating

   Estamos viendo un nivel elevado de fallos al leer o actualizar la configuración de WAF, incluyendo listas de permisos IP y bloques, a través de la API de WAF Expedida y el panel de administración. Las solicitudes pueden fallar o las listas pueden aparecer vacías. La protección del tráfico no se ve afectada. Todos los sitios permanecen en línea y siguen siendo protegidos y servidos normalmente.

2. 17 de septiembre de 2026 a las 12:08 UTCinvestigating

   Nuestro equipo de ingeniería continúa investigando y está trabajando para restaurar la funcionalidad de gestión de ajustes completos. La protección del tráfico sigue sin afectar y todos los sitios están en línea y sirven normalmente.

3. 17 de septiembre de 2026 a las 12:53 UTCinvestigating

   Continuamos trabajando en la restauración de la gestión de ajustes. La protección del tráfico sigue sin afectar y todos los sitios están en línea y sirven normalmente.

4. 17 de septiembre de 2026 a las 13:44 UTCinvestigating

   El trabajo continúa restaurando la funcionalidad de gestión de ajustes completos. La protección del tráfico no se ve afectada y todos los sitios permanecen en línea y sirven normalmente.

5. 17 de septiembre de 2026 a las 14:15 UTCinvestigating

   Nuestro equipo sigue trabajando activamente en este tema y restaurando la gestión de ajustes. La protección del tráfico sigue sin afectar y todos los sitios están en línea y sirven normalmente.

6. 17 de septiembre de 2026 a las 14:25 UTCresolved

   La funcionalidad de gestión de configuración ha sido completamente restaurada. La lectura y actualización de la configuración de WAF, incluyendo las listas de permisos y bloques IP, está funcionando normalmente de nuevo a través de la API y el panel de administración. La protección del tráfico no se vio afectada durante este incidente y todos los sitios permanecieron en línea. Si hizo cambios en la lista IP entre el 16 de septiembre, 6:30 PM UTC y el 17 de septiembre, 2:30 PM UTC, por favor verifique que fueron aplicados y vuelvan a presentar cualquier que no fuera. Nos disculpamos por la molestia.

Traducido automáticamente desde la actualización oficial del incidente.

1. 5 de febrero de 2024 a las 22:38 UTCidentified

   We've identified an issue with network interconnect services in our EU and Southeast US regions, preventing requests from being completed. Requests to sites outside of those regions are unaffected.

2. 5 de febrero de 2024 a las 22:50 UTCresolved

   We are continuing to monitor the affected networks for further issues, but all operations have been restored.

1. 6 de septiembre de 2022 a las 13:42 UTCidentified

   We detected an account desync issue that is preventing access to the WAF Management Dashboard for some Expedited WAF users. The cause of the issue has been determined, and engineers are working on resolving it.

2. 6 de septiembre de 2022 a las 16:12 UTCresolved

   This incident has been resolved. We apologize for any disruption this may have caused. If you're continuing to see errors please contact [email protected]

1. 24 de agosto de 2022 a las 0:53 UTCinvestigating

   Heroku is experiencing issues with their upstream DNS provider. As the WAF and CDN target Heroku DNS domains as their origins, our Edge Network can't connect to Heroku. If connections into Heroku are unable to be made, a HTTP status code of 502 is returned along with a brief HTML error page describing the issue. As Heroku resolves their upstream DNS issues sites will immediately come back online with no further intervention needed. For the most recent updates, please follow Heroku's Status Page at: https://status.heroku.com/

2. 24 de agosto de 2022 a las 12:16 UTCinvestigating

   Heroku's issues with their upstream DNS provider have been resolved. Please continue to follow https://status.heroku.com for further updates from them.

3. 24 de agosto de 2022 a las 12:16 UTCresolved

   This incident has been resolved.

1. 10 de julio de 2022 a las 1:22 UTCinvestigating

   A small number of accounts are experiencing timeout errors after SSO from their Heroku applications. We have traced the cause to an edge case in how accounts are provisioned and are actively working on a solution.

2. 10 de julio de 2022 a las 1:22 UTCinvestigating

   We are continuing to investigate this issue.

3. 11 de julio de 2022 a las 21:05 UTCinvestigating

   We have identified the source of the issue causing some accounts to error after logging in via SSO linking from their Heroku dashboards. Throughout this outage, the external WAF interface has continued to protect all sites.

4. 11 de julio de 2022 a las 23:54 UTCresolved

   This incident has been resolved. To check if you can access your WAF dashboard correctly now, click on the Expedited WAF or Expedited CDN add-on in your Heroku Application's resources tab. If you have any further issues please report them to support@expeditedsecurity We apologize for the inconvenience that this has caused and are taking steps to modify the underlying procedures and checks that led to the dashboard control plane becoming out of sync with the larger Edge Network.

1. 8 de junio de 2021 a las 21:28 UTCresolved

   Some clients began experiencing extended latency resulting in reaching origin servers as a result of an upstream bandwidth provider outage. Network services are monitoring the situation as traffic is moved to alternate providers.

1. 9 de febrero de 2021 a las 17:23 UTCmonitoring

   Heroku is currently experiencing issues with their Platform API. This is preventing the creation of new WAF instances as we are dependent upon API responses to configure the WAF. WAFs in the process of being provisioned are also delayed as a result. Existing WAF clients are unaffected.

2. 9 de febrero de 2021 a las 20:37 UTCresolved

   Heroku has resolved their issues with the Platform API and all issues are resolved.

1. 31 de enero de 2021 a las 15:29 UTCinvestigating

   We're currently investigating a delay in the provisioning of new WAF instances. This does not affect the normal throughput of traffic for existing WAF clients.

2. 31 de enero de 2021 a las 15:32 UTCinvestigating

   We have identified the issue and provisioning times have returned to normal limits.

3. 31 de enero de 2021 a las 15:33 UTCresolved

   This incident has been resolved.

1. 18 de enero de 2021 a las 13:29 UTCresolved

   A Webfont icon library used in the dashboard was failing to load due to network issues. Upon replacement, with a locally cached version, the issues resolved and the dashboard is loading normally.

1. 8 de enero de 2021 a las 20:32 UTCresolved

   We have received reports that a mobile ISP in Thailand has misconfigured their network routing. This has resulted in traffic timing out before it hits our Edge network. We have reported the issue but are unable to directly change their routing to fix the error.

2. 8 de enero de 2021 a las 20:33 UTCpostmortem

   After approximately 6 hours the network errors were resolved and connections stopped timing out.