Historial de interrupciones de Fastspring

1. 20 de octubre de 2026 a las 11:22 UTCinvestigating

   Algunos trabajos asincrónicos de la API de datos están fallando debido a un error de identificación de acceso al escribir informes al cubo de almacenamiento S3. La cuestión comenzó aproximadamente a las 18:06 UTC, el 19 de octubre y es intermitente, y algunos trabajos continúan completando con éxito. Múltiples tiendas están afectadas, y un reinicio de servicio no ha resuelto el problema. El equipo está investigando.

2. 20 de octubre de 2026 a las 11:55 UTCresolved

   Se ha aplicado una solución y se ha reiniciado el servicio de datos. La cuestión parece resolverse, y el equipo seguirá vigilando el servicio para asegurar que los puestos de trabajo de informes se completen con éxito.

Traducido automáticamente desde la actualización oficial del incidente.

1. 15 de octubre de 2026 a las 23:50 UTCinvestigating

   Estamos investigando un problema que puede afectar la entrega de Webhook para algunos vendedores. Una vez resuelto el problema, los webhooks afectados serán retrigados de acuerdo con nuestro proceso de reingreso estándar. Proporcionaremos actualizaciones a medida que se disponga de más información.

2. 16 de octubre de 2026 a las 0:39 UTCresolved

   El problema se ha resuelto y se están retrigiendo los dispositivos web afectados.

Traducido automáticamente desde la actualización oficial del incidente.

1. 18 de septiembre de 2026 a las 12:14 UTCinvestigating

   Estamos investigando un retraso que afecta el procesamiento de algunas renovaciones de suscripción programadas. Nuestro equipo está trabajando activamente para procesar las renovaciones retrasadas y determinar la causa. Proporcionaremos una actualización a medida que se disponga de más información.

2. 18 de septiembre de 2026 a las 13:37 UTCinvestigating

   Las notificaciones y reposiciones de suscripción están experimentando un retraso. Estamos trabajando en el procesamiento de todas las renovaciones y vendedores deben permitir un período de gracia para que todas las facturaciones de suscripción puedan procesar.

3. 18 de septiembre de 2026 a las 23:09 UTCresolved

   Se han procesado con éxito todas las notificaciones y reposiciones pendientes del 18 de septiembre de 2026. Debido a que el procesamiento se completó dentro del día UTC, no hay ningún impacto previsto en las cuentas o los calendarios. Nos disculpamos por el retraso.

Traducido automáticamente desde la actualización oficial del incidente.

1. 17 de septiembre de 2026 a las 9:35 UTCinvestigating

   Actualmente estamos investigando un problema que está impidiendo que algunos vendedores creen pedidos personalizados. Nuestro equipo está investigando activamente el tema y trabajando para restaurar la funcionalidad lo antes posible. Proporcionaremos más actualizaciones a medida que se disponga de más información.

2. 17 de septiembre de 2026 a las 12:02 UTCresolved

   Se ha resuelto el problema que impide a algunos vendedores crear pedidos personalizados. Seguimos vigilando la situación para garantizar la estabilidad.

Traducido automáticamente desde la actualización oficial del incidente.

1. 16 de septiembre de 2026 a las 16:20 UTCinvestigating

   Notificación de Google: Somos conscientes de un problema con Android CreateButton API, Android IsReadyToPay API, Android LoadPaymentData API, Pago Seguro Authentication (SPA), Web CreateButton API, Web IsReadyToPay API, y Web LoadPaymentData API que afecta a la mayoría de los usuarios. Proporcionaremos una actualización para el 16 de septiembre de 2026, 3:20 PM UTC detallando cuando esperamos resolver el problema. Tenga en cuenta que esta resolución es una estimación y puede cambiar. Los usuarios afectados son capaces de acceder a Android CreateButton API, Android IsReadyToPay API, Android LoadPaymentData API, Secure Payment Authentication (SPA), Web CreateButton API, Web IsReadyToPay API, y Web LoadPaymentData API, pero están viendo mensajes de error, alta latencia y/o otro comportamiento inesperado. Para más información visite: https://pay.google.com/status/incidents/gQJsjf662F7KwPyiNqav

2. 16 de septiembre de 2026 a las 17:01 UTCresolved

   Este incidente ha sido resuelto. Para más información visite https://pay.google.com/status/incidents/gQJsjf662F7KwPyiNqav

Traducido automáticamente desde la actualización oficial del incidente.

1. 26 de mayo de 2026 a las 8:57 UTCresolved

   We observed a drop in Amazon order completion rates and investigated the issue. However, the issue is now resolved. Amazon orders are currently processing normally, and the error is no longer being observed.

1. 9 de abril de 2026 a las 20:04 UTCinvestigating

   We’re currently experiencing issues with some UPI transactions. Payments made using VPA handles such as @okhdfcbank, @okaxis, and @okybl via GPay and PhonePe may fail or be declined. Payments using other UPI apps or different VPA handles are working normally. Our partner banks are actively working to resolve this issue. We’ll share updates as soon as more information becomes available.

2. 9 de abril de 2026 a las 20:05 UTCidentified

   The issue has been identified.

3. 15 de abril de 2026 a las 18:37 UTCresolved

   This incident has been resolved.

1. 26 de febrero de 2026 a las 22:32 UTCresolved

   During a routine maintenance release, from 12:25 pm PT to 02:00 pm PT, our system encountered an error where some buyer emails failed to be sent. The change has been reverted, and we can confirm buyer emails are successfully being sent.

1. 28 de noviembre de 2025 a las 14:41 UTCinvestigating

   We are experiencing degraded performance with checkout loading, including slow or failed loads, due to increased Black Friday traffic. Engineering is treating this as a critical issue and is actively investigating.

2. 28 de noviembre de 2025 a las 17:48 UTCinvestigating

   We are no longer seeing latency or failed checkout loads, but our engineering team is continuing to actively investigate the earlier performance degradation. We will provide updates as more information becomes available.”

3. 28 de noviembre de 2025 a las 22:52 UTCresolved

   Operations and services are back to normal.

1. 18 de noviembre de 2025 a las 14:24 UTCinvestigating

   Pix payments are currently unavailable due to an ongoing issue with CloudFlare (https://www.cloudflarestatus.com/). No other impact is known at this time, but we continue to monitor.

2. 18 de noviembre de 2025 a las 14:56 UTCresolved

   Our Engineers are not seeing any continuing impact. Ebanx confirmed on their status page that their systems are now functioning normally. Cloudflare has also confirmed that the issue is resolved and things are back to how it was pre-incident. We consider this issue resolved.

1. 20 de octubre de 2025 a las 19:06 UTCinvestigating

   We are currently experiencing delays in processing webhooks and auto-generated emails. Our team is working with Amazon Web Services (AWS) to identify the cause and restore normal performance as quickly as possible. Updates will be provided as we learn more.

2. 20 de octubre de 2025 a las 20:34 UTCmonitoring

   Emails have been successfully sent, though webhooks are still experiencing delays. We expect these delays to resolve, but unfortunately, we cannot provide an exact timeframe. Rebills are continuing to be processed and will require a few more hours to complete.

3. 20 de octubre de 2025 a las 21:45 UTCresolved

   Webhook latency is gradually returning to normal levels. All subscription rebills are currently processing, and we will continue to monitor the system for any further issues.

1. 20 de octubre de 2025 a las 7:34 UTCinvestigating

   Our cloud service provider is currently having issues with its service which is impacting our platform.

2. 20 de octubre de 2025 a las 7:50 UTCinvestigating

   We are continuing to investigate this issue.

3. 20 de octubre de 2025 a las 8:28 UTCidentified

   We are currently experiencing an issue caused by an ongoing AWS outage that is impacting the FastSpring platform. As a result, sellers may be unable to log in to their FastSpring accounts, and buyer checkout experiences may also be affected on stores hosted through FastSpring. Our engineering team is actively monitoring the situation and working with AWS to restore full functionality as soon as possible. We will provide updates here as more information becomes available. Thank you for your patience and understanding.

4. 20 de octubre de 2025 a las 9:24 UTCidentified

   We continue to work with AWS to restore service

5. 20 de octubre de 2025 a las 10:01 UTCmonitoring

   AWS services are being restored, but there may be delays in buyer emails or webhooks. We continue to monitor the situation

6. 20 de octubre de 2025 a las 11:45 UTCmonitoring

   Email and webhook delivery continues to be impacted by the AWS incident. We will continue to monitor

7. 20 de octubre de 2025 a las 17:41 UTCresolved

   All services are operating normally, except for a delay in processing rebills. Our team is actively working to resolve this and ensure all affected transactions are completed as soon as possible.

1. 16 de octubre de 2025 a las 16:54 UTCinvestigating

   FastSpring has received alerts confirming that PayPal is down. We will continue to monitor and will update you with changes.

2. 16 de octubre de 2025 a las 17:33 UTCresolved

   We are no longer seeing the error in our logs and PayPal orders are completing successfully

1. 8 de agosto de 2025 a las 20:13 UTCinvestigating

   As a precautionary measure, we are temporarily disabling Klarna due to a processor issue

2. 12 de septiembre de 2025 a las 18:39 UTCresolved

   This incident has been resolved.

1. 1 de agosto de 2025 a las 14:37 UTCinvestigating

   Paypal is currently experiencing checkout issues. Please see https://www.paypal-status.com/incident/production for more information.

2. 1 de agosto de 2025 a las 15:24 UTCresolved

   Paypal is reporting the incident as resolved, see https://www.paypal-status.com/history/production

1. 17 de junio de 2025 a las 17:04 UTCresolved

   On June 16th 2025 around 1350 PST our servers started experiencing degraded performance due to unusual traffic patterns. We identified the root cause and took actions to resolve the degradation, mitigating the symptoms around 1420 PST

1. 19 de febrero de 2025 a las 19:33 UTCresolved

   Between 1:50 AM and 5:50 AM PT, we observed a decline in PayPal orders, preventing some customers from completing their transactions. The issue was caused by a system-related problem on PayPal's end. As of now, all orders are processing normally.

1. 11 de febrero de 2025 a las 11:10 UTCinvestigating

   We are aware that some sellers are experiencing API rate limiting issues, which are disrupting day-to-day business operations. FastSpring is actively investigating this as a priority and working towards a resolution. We will provide updates as soon as more information becomes available.

2. 11 de febrero de 2025 a las 11:49 UTCmonitoring

   We’ve identified a 30-minute window where almost all API calls were blocked, from 11:36 PM on 02.10 to 12:06 AM on 02.11. However, after this period, API traffic appears to be functioning normally. At this time, the issue does not seem to be ongoing, but we are continuing to investigate the cause of the blockage during that specific window. We will provide further updates as we gather more information. Thank you for your patience.

3. 11 de febrero de 2025 a las 14:52 UTCresolved

   We’ve identified a 30-minute window where almost all API calls were blocked, from 11:36 PM on 02.10 to 12:06 AM on 02.11. However, after this period, API traffic appears to be functioning normally. At this time, the issue does not seem to be ongoing, but we are continuing to investigate the cause of the blockage during that specific window. We will provide further updates as we gather more information. Thank you for your patience.

1. 21 de noviembre de 2024 a las 13:02 UTCinvestigating

   PayPal appears to be down. We are investigating.

2. 21 de noviembre de 2024 a las 13:25 UTCresolved

   This issue has been resolved by PayPal.

1. 16 de octubre de 2024 a las 20:04 UTCinvestigating

   We are investigating the impact of a Paypal outage starting Oct 16, 17:35 UTC. You may also refer to Paypal's status page here - https://www.paypal-status.com/incident/production

2. 16 de octubre de 2024 a las 20:33 UTCmonitoring

   We are seeing signs of recovery. Paypal is reporting that they have mitigated the issue and are also seeing recovery. We will continue to monitor.

3. 16 de octubre de 2024 a las 21:10 UTCresolved

   We see consistent signs of recovery for Paypal orders. Payments are operational.