Historial de interrupciones de Finix

1. 3 de septiembre de 2026 a las 17:06 UTCidentified

   Hemos identificado un problema fuera de nuestra plataforma que da lugar a la degradación de las fichas de red de Mastercard y Mastercard Account Updater. También hemos identificado un aumento de las tasas de error para los pagos a tarjetas de débito Mastercard. Recomendamos utilizar marcas alternativas o cuentas bancarias en este momento. Mastercard Sales, Authorizations, and Captures no se impactan. El tema parece ser un outage en el lado de Mastercard, y estamos trabajando juntos para resolver esto.

2. 3 de septiembre de 2026 a las 20:05 UTCmonitoring

   Los errores de Mastercard han disminuido. Finix seguirá monitoreando por cualquier otro error.

3. 3 de septiembre de 2026 a las 21:18 UTCresolved

   Los errores de Mastercard han disminuido. Finix seguirá monitoreando por cualquier otro error.

Traducido automáticamente desde la actualización oficial del incidente.

1. 11 de agosto de 2025 a las 19:29 UTCidentified

   Charts on the Finix Dashboard are currently not loading as expected. Finix Engineering is aware of the issue and working on a resolution. No other services are impacted.

2. 11 de agosto de 2025 a las 20:37 UTCidentified

   Finix Engineering is continuing to work on restoring Dashboard Charts.

3. 11 de agosto de 2025 a las 21:09 UTCmonitoring

   Charts are currently loading again. Finix Engineering will continue to monitor.

4. 11 de agosto de 2025 a las 21:54 UTCresolved

   Dashboard Charts are showing as expected and the data has caught up.

1. 26 de mayo de 2025 a las 5:04 UTCresolved

   We have identified that a number of Visa Transactions had an elevated rate of errors. This issue is now resolved. We deployed our engineering team and incident response team to remediate the issue.

1. 5 de marzo de 2025 a las 16:54 UTCinvestigating

   We have identified an issue with our Dashboard Insights charts as well as users being logged out of the dashboard. Payment processing is not impacted.

2. 5 de marzo de 2025 a las 17:24 UTCmonitoring

   The issue has now been resolved. Finix Engineering will continue to monitor.

3. 5 de marzo de 2025 a las 20:03 UTCresolved

   This incident has been resolved.

1. 24 de agosto de 2023 a las 18:09 UTCidentified

   We are currently tracking an issue with our 3rd party processor where there is a delay in getting Litle settlement reports. We are monitoring the situation and are expecting a delay in Litle settlement creations for today. This currently impacts only Core customers and does not impact Flex Customers.

2. 24 de agosto de 2023 a las 18:32 UTCidentified

   We are currently monitoring an issue with Worldpay where there is a delay in getting Litle settlement reports. We are monitoring the situation and are expecting a delay in Litle settlement creations for today. This currently impacts only Core customers and does not impact Flex Customers. No Finix systems are affected at this time.

3. 24 de agosto de 2023 a las 20:35 UTCresolved

   We have processed all NSSR files and settlements should be available for approval shortly.

1. 16 de mayo de 2023 a las 13:58 UTCinvestigating

   Users currently cannot login to the Finix dashboard - Finix engineering is investigating the issue.

2. 16 de mayo de 2023 a las 14:12 UTCmonitoring

   The Finix Dashboard is now accessible. Finix Engineering will continue to monitor.

3. 16 de mayo de 2023 a las 14:47 UTCresolved

   Users can now login to the Finix Dashboard. This Incident is now resolved.

1. 4 de abril de 2023 a las 15:56 UTCinvestigating

   We have identified an issue with our services. We are working to resolve the issue. We will provide updates as they become available.

2. 4 de abril de 2023 a las 16:09 UTCresolved

   Our teams have corrected the issue. We’re seeing our API performance return to normal. Our teams will be monitoring.

1. 4 de abril de 2023 a las 14:55 UTCinvestigating

   We are currently tracking an issue with our 3rd party processor where there is a delay in getting Litle settlement reports. We are currently monitoring the situation and are expecting a delay in Litle settlement creations for today. This currently impacts only Core customers and does not impact Flex Customers.

2. 4 de abril de 2023 a las 17:02 UTCmonitoring

   We have started to receive Litle NSSR files. Core customers will start to see settlements generating shortly. We will continue to monitor and provide updates.

3. 4 de abril de 2023 a las 17:14 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 4 de abril de 2023 a las 17:16 UTCresolved

   This incident has been resolved.

1. 9 de marzo de 2023 a las 17:57 UTCmonitoring

   We have identified and resolved an issue with settlements. Currently, we are monitoring results. Clients may experience delay in seeing settlements within their dashboards.

2. 9 de marzo de 2023 a las 18:27 UTCresolved

   Today's settlements have been created and clients should see settlements in their review queues soon.

1. 8 de marzo de 2023 a las 16:42 UTCinvestigating

   We are currently investigating an issue with settlements. Some clients may see a delayed generation of today's settlements.

2. 8 de marzo de 2023 a las 17:59 UTCinvestigating

   We are continuing to investigate this issue.

3. 8 de marzo de 2023 a las 18:10 UTCmonitoring

   We have identified and resolved the issue with settlements. Currently, we are monitoring the results. Clients should start to see settlements accruing on the dashboard.

4. 8 de marzo de 2023 a las 19:45 UTCresolved

   This incident has been resolved.

1. 6 de marzo de 2023 a las 15:21 UTCinvestigating

   We are currently tracking an issue with our 3rd party processor where there is a delay in getting settlement reports. We are currently monitoring the situation and are expecting a delay in Litle settlement creations for today.

2. 6 de marzo de 2023 a las 17:53 UTCmonitoring

   We are continuing to monitor the issue and are expecting that settlements will be generated late today. Updates will be posted here as the situation develops.

3. 6 de marzo de 2023 a las 23:11 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 6 de marzo de 2023 a las 23:14 UTCresolved

   The 3rd party processor has resolved their issue and Finix has generated settlements. This incident will now be closed.

1. 5 de marzo de 2023 a las 5:35 UTCinvestigating

   A 3rd party issue is leading to increased error rates for auths and sales. Our teams are monitoring the situation.

2. 5 de marzo de 2023 a las 6:33 UTCinvestigating

   We are continuing to investigate this issue.

3. 5 de marzo de 2023 a las 7:03 UTCidentified

   Our 3rd party partner is addressing the issue and sales are intermittently going through.

4. 5 de marzo de 2023 a las 8:08 UTCresolved

   Our 3rd party integration has informed us of an end of impact. Finix team will continue to monitor the issue.

1. 4 de febrero de 2023 a las 18:37 UTCinvestigating

   We are currently experiencing issues regarding Transfers and Settlements. Finix Engineers are investigating. We will provide updates as we continue to investigate.

2. 4 de febrero de 2023 a las 18:41 UTCinvestigating

   We are continuing to investigate this issue.

3. 4 de febrero de 2023 a las 18:43 UTCmonitoring

   Finix has identified the issue. Transactions and Settlements are processing as expected. Finix Engineering is continuing to monitor.

4. 4 de febrero de 2023 a las 19:06 UTCresolved

   We are seeing no more issues. Finix Engineering has resolved the issue.

1. 20 de noviembre de 2022 a las 6:48 UTCinvestigating

   Transfers are taking longer than usual to process through our 3rd party processor. We are investigating and monitoring the situation with them and should have an update posted here as soon as we have one.

2. 20 de noviembre de 2022 a las 10:21 UTCinvestigating

   We are currently still investigating the issues with our 3rd party processor. We will have an update here as soon we get one.

3. 20 de noviembre de 2022 a las 13:09 UTCidentified

   We have identified the issue and are continuing to monitor the situation. An update will be provided here as soon as we have one.

4. 20 de noviembre de 2022 a las 15:27 UTCresolved

   We have identified and fixed the issue with our 3rd party processor. All Transfers are now caught up and Succeeded. We will continue to monitor the situation.

1. 18 de noviembre de 2022 a las 6:50 UTCinvestigating

   Finix is investigating elevated decline rates on an intermittent amount of recurring payments. Our engineering and support engineering team are investigating. We'll post an update shortly.

2. 18 de noviembre de 2022 a las 7:47 UTCresolved

   This issue has been resolved. Our engineering team identified the issue and we've fixed the cause of the elevated decline rates on recurring payments. Our teams will be monitoring throughout the night.

1. 4 de octubre de 2022 a las 15:25 UTCidentified

   The Finix Dashboard Landing Page is not showing reporting for today, October 4th. Finix Engineering has identified the problem and is actively working on a resolution. We will continue to post updates.

2. 4 de octubre de 2022 a las 16:55 UTCidentified

   Finix Engineering is working towards resolution of this issue. No other Finix systems are affected.

3. 4 de octubre de 2022 a las 20:03 UTCidentified

   Finix Engineering is continuing to work towards resolution of this issue. No other Finix systems are affected.

4. 4 de octubre de 2022 a las 21:21 UTCmonitoring

   Customers should start seeing their Finix Dashboard charts populate with data. Finix Engineering will continue to monitor until full resolution.

5. 4 de octubre de 2022 a las 21:48 UTCresolved

   All customers should have up to date charts on the Finix Dashboard Landing Page. This issue has been resolved.

1. 2 de agosto de 2022 a las 16:51 UTCidentified

   Finix Core customers may experience late Litle settlement generation due to delays in receiving settlement files from our third-party processor. Finix Support is continuing to monitor the situation and provide updates as they are available. All other Finix systems are unaffected.

2. 2 de agosto de 2022 a las 21:05 UTCresolved

   We have received and processed all reports from our third party processor and all settlements are available for approval.

1. 29 de julio de 2022 a las 17:30 UTCinvestigating

   Finix Core customers may experience later settlement generation in their review queues. Finix support is monitoring the situation and we will continue to provide updates. All other parts of the Finix system are unaffected.

2. 29 de julio de 2022 a las 17:31 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 29 de julio de 2022 a las 18:34 UTCmonitoring

   Finix is still monitoring the fix implementation and its results

4. 29 de julio de 2022 a las 20:16 UTCresolved

   Finix has completed monitoring. The issue has been resolved. Core customers will see settlements starting to generate in their review queues.

1. 15 de julio de 2022 a las 4:23 UTCidentified

   Our team has identified an issue with our webhooks and is currently working on a fix. While our system works through the backlog, customers may experience some delay in processing webhooks. Finix Support is actively monitoring the situation.

2. 15 de julio de 2022 a las 4:48 UTCresolved

   Our team has put in a fix to resolve this issue. Messages are now being processed, however, while our system works through the backlog, customers may continue to see a delay in processing webhooks.

1. 13 de julio de 2022 a las 16:46 UTCinvestigating

   Core customers may experience late settlement generation due to a delay in receiving settlement files from our third-party processor. Finix support is monitoring the situation. All Finix systems are unaffected.

2. 13 de julio de 2022 a las 22:59 UTCresolved

   We have received and processed all NSSRs after a delay in receiving them from our third-party processor. All settlements are available for approval. The incident has been resolved.