Historial de interrupciones de Floify

1. 20 de agosto de 2026 a las 17:33 UTCinvestigating

   Estamos investigando informes de que los ajustes de notificación de hito sincronizados con LOS no pueden ser honrados en algunos casos, lo que da lugar a emails hitos que se envían cuando las notificaciones de correo electrónico son deshabilitadas. Nuestro equipo está investigando activamente la cuestión y trabajando para identificar el alcance y la resolución. Proporcionaremos actualizaciones a medida que se disponga de más información.

2. 20 de agosto de 2026 a las 19:21 UTCidentified

   Hemos identificado la cuestión y estamos trabajando para aplicar una resolución.

3. 20 de agosto de 2026 a las 22:41 UTCmonitoring

   Se ha aplicado una solución y estamos monitoreando la notificación de entrega.

4. 20 de agosto de 2026 a las 23:24 UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. 13 de agosto de 2026 a las 16:07 UTCidentified

   We have identified an issue with Pre-Approval Letter (PAL) generation within Realtor and Partner accounts. We are actively working on implementing a fix.

2. 13 de agosto de 2026 a las 19:14 UTCresolved

   This issue has been resolved

1. 21 de julio de 2026 a las 22:52 UTCinvestigating

   Actualmente estamos investigando un problema con Realtor y Partner Access. Realtors and Partners affiliated with loans may be unable to access their account.

2. 22 de julio de 2026 a las 1:03 UTCresolved

   Esta cuestión se ha resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. 13 de julio de 2026 a las 17:27 UTCinvestigating

   Actualmente estamos investigando un problema con Entrega de Divulgación para paquetes después de la liberación de la actualización Encompass 26.2. Proporcionaremos una actualización tan pronto como esté disponible más información.

2. 13 de julio de 2026 a las 21:19 UTCidentified

   La cuestión ha sido identificada y nuestro equipo está trabajando para dar a conocer esta resolución lo antes posible. Se proporcionará otra actualización cuando se haya programado la solución para su despliegue.

3. 14 de julio de 2026 a las 0:29 UTCmonitoring

   Se ha aplicado una solución. Nuestro equipo está resolviendo instancias pendientes de la cuestión. Avanzando, las revelaciones deben pasar como normales. Continuaremos monitoreando la estabilidad y proporcionaremos una actualización mañana.

4. 14 de julio de 2026 a las 15:14 UTCresolved

   Esta cuestión se ha resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. 13 de julio de 2026 a las 16:02 UTCmonitoring

   Los mensajes SMS enviados desde Floify pueden retrasarse. Nuestro Proveedor de SMS, Twilio, está reportando retrasos en la red con T-Mobile, lo que puede afectar las comunicaciones SMS salientes de nuestro sistema, incluyendo la función de autenticación multifactor (MFA). Mientras monitorizamos este problema, si tiene alguna dificultad para iniciar sesión debido a que su método MFA está siendo establecido en T-Mobile, puede llegar a su equipo de administración o a nuestro equipo de soporte para la asistencia para restablecer su método. Recomendamos agregar correo electrónico como método además de SMS, junto con el uso de los códigos de copia de seguridad proporcionados cuando la función se establece inicialmente. Proporcionaremos información actualizada ya que está disponible para nosotros aquí.

2. 13 de julio de 2026 a las 21:05 UTCresolved

   Se ha proporcionado una resolución y nuestros asociados en Twilio están reportando un retorno a la entrega prevista para T-Mobile. Por favor, no dude en contactar si necesita ayuda.

Traducido automáticamente desde la actualización oficial del incidente.

1. 16 de junio de 2026 a las 20:39 UTCresolved

   Hubo un problema con la función Completed Document Upload que impidió que los documentos completados se guardaran correctamente a los préstamos. Liberamos una solución que resuelve el tema esta tarde. Cualquier carga de documentos que se intentaron durante el incidente puede ser borrada y recargada para asegurar que se almacenan correctamente. Llegar a [email protected] si tiene alguna pregunta.

Traducido automáticamente desde la actualización oficial del incidente.

1. 1 de junio de 2026 a las 19:03 UTCidentified

   Estamos trabajando activamente para resolver los problemas de latencia en las posibles aplicaciones. Las aplicaciones todavía deben ser accesibles, aunque puede experimentar retrasos en la carga. Los usuarios pueden seguir trabajando dentro de las aplicaciones una vez que se hayan cargado.

2. 1 de junio de 2026 a las 20:41 UTCmonitoring

   Se ha aplicado una solución para esta cuestión y estamos monitoreando el sistema.

3. 1 de junio de 2026 a las 21:43 UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. 14 de abril de 2026 a las 17:33 UTCinvestigating

   Estamos investigando informes de cuentas de prestatarios y inmobiliarias que tienen dificultad para cambiar o restablecer contraseñas.

2. 14 de abril de 2026 a las 19:54 UTCresolved

   Hemos implementado una solución y los usuarios deben poder cambiar su contraseña según sea necesario avanzando.

Traducido automáticamente desde la actualización oficial del incidente.

1. 9 de marzo de 2026 a las 22:52 UTCinvestigating

   Our Byte system tasks are running slower than normal and we are investigating the root cause. Loan creation and other tasks are still processing, and should run without intervention. Our team is looking for resolution to these delays actively.

2. 10 de marzo de 2026 a las 17:32 UTCinvestigating

   We are seeing some improvement, but are still investigating the root and the persistence of delays. We will post another update later today as more information becomes available.

3. 10 de marzo de 2026 a las 17:34 UTCinvestigating

   We are continuing to investigate this issue.

4. 11 de marzo de 2026 a las 15:18 UTCresolved

   We have seen the system operating correctly after implementing a fix. This has been resolved.

1. 2 de marzo de 2026 a las 23:10 UTCinvestigating

   We are investigating an issue with delivery of Recent Borrower Upload Notifications not being sent correctly.

2. 3 de marzo de 2026 a las 0:32 UTCresolved

   We have implemented a fix, and email should begin sending again. We are seeing this working now, and we will monitor the fix to ensure stability with this feature.

1. 25 de febrero de 2026 a las 20:03 UTCinvestigating

   We are receiving reports that emails are having delay and delivery issue when coming out from our servers. We are reviewing for a cause and solution actively.

2. 25 de febrero de 2026 a las 20:36 UTCidentified

   The issue has been identified as a delivery issue to Microsoft domains. This appears to be a broad spread issue with Microsoft's servers, although we are working with our mail delivery vendor to identify any options for recourse that we can take. While we await resolution from Microsoft, we recommend monitoring communications with users.

3. 26 de febrero de 2026 a las 0:00 UTCidentified

   We are continuing to monitor this situation and will provide an update tomorrow or as one becomes available. If you need any support or information, please reach out to us at [email protected].

4. 26 de febrero de 2026 a las 18:05 UTCmonitoring

   We are seeing delivery to Microsoft email addresses return to normal. We will continue to monitor.

5. 27 de febrero de 2026 a las 16:25 UTCresolved

   We have seen this remain stable after a fix appears to have been made by Microsoft yesterday.

1. 22 de enero de 2026 a las 22:01 UTCmonitoring

   We have received reports of outages across the Microsoft platform. While our system remains stable, systems connected through Microsoft may experience issue, including email delivery of notifications and MFA codes. If you have any issue accessing the system, reach out to us at [email protected]. We will provide an update as we find more information about the Microsoft outage.

2. 22 de enero de 2026 a las 22:59 UTCmonitoring

   We are continuing to monitor this. The impact has remained minimal to our system, but will continue monitoring until we see the all clear from Microsoft.

3. 23 de enero de 2026 a las 15:58 UTCresolved

   Microsoft has reported that their systems have returned to normal function. Email delivery and other functionality should now work as expected. Please reach out if you need any support.

1. 20 de enero de 2026 a las 18:07 UTCmonitoring

   Encompass/ICE has reported system latency. This may have an impact on connected systems, including disclosures delivery and processes. We are monitoring the situation with them. If impacted, you can follow along on their status page as well: https://emstatuscenter.elliemae.com/ After the issue is resolved, our team can help restarting any failed tasks.

2. 20 de enero de 2026 a las 19:38 UTCmonitoring

   Encompass has reported a restoration of functionality. We will restart any failed tasks and monitor for full resolution.

3. 20 de enero de 2026 a las 22:28 UTCresolved

   This issue has been resolved. Please reach out to [email protected] if you need any assistance.

1. 9 de enero de 2026 a las 17:30 UTCinvestigating

   We are currently investigating an app outage preventing users from accessing our systems. We will update this page with more information as it becomes available.

2. 9 de enero de 2026 a las 17:52 UTCmonitoring

   We have identified the root of the issue and implemented a fix. The system should be accessible soon as it the implemented fix finalizes. We will post a final update once we have seen it fully cleared.

3. 9 de enero de 2026 a las 18:02 UTCresolved

   We are seeing that this issue is fully resolved. If you are still experiencing issue, clearing your browser's cache and browsing data will resolve any issue. At that, after performing that step, please let us know if you have any further issues by reaching out to us at [email protected].

1. 18 de diciembre de 2025 a las 20:57 UTCinvestigating

   We are reviewing reports of duplicate notifications being sent out for milestones checked off from the LOS. We will post an update as we identify the root of the issue.

2. 18 de diciembre de 2025 a las 21:16 UTCidentified

   We have identified the issue is restricted to milestone updates that are also sending out a text message update. We will be rolling out a hotfix shortly to resolve this issue.

3. 18 de diciembre de 2025 a las 23:08 UTCresolved

   We have rolled out a fix for this issue and are seeing milestone communications send out as expected.

1. 11 de diciembre de 2025 a las 16:45 UTCinvestigating

   We are currently investigating reports of issues connecting to Encompass with the integration between our system and theirs. Document uploads, file creation, and disclosures delivery may be impacted. As we have more information, we will provide an update here.

2. 11 de diciembre de 2025 a las 17:28 UTCmonitoring

   A fix has been implemented and we are seeing system tasks catch back up with the sync. We will continue to monitor the integration to ensure there are no outstanding issues.

3. 11 de diciembre de 2025 a las 18:00 UTCresolved

   This incident is resolved. We have seen all tasks catch back up and functionality has been restored.

1. 1 de diciembre de 2025 a las 17:53 UTCidentified

   Our SMS provider, Twilio, has reported delays for SMS messaging, which may impact outbound messaging from our system, including Multi-Factor Authentication (MFA). We are working with our partners to monitor the resolution of the issue and will post updates. In the meantime, if you need help accessing your account, please follow the standard MFA process. We recommend setting your MFA method to have both email and SMS options to ensure access.

2. 1 de diciembre de 2025 a las 21:59 UTCmonitoring

   We are seeing improvement to delivery from most networks. There are still some reports of delay, but have received notice from Twilio of improvements to performance. If you are trying to receive the MFA text message, please give the network a few minutes if you have not received it.

3. 2 de diciembre de 2025 a las 15:58 UTCresolved

   This issue has been resolved and we have seen service restored in full.

1. 20 de octubre de 2025 a las 14:40 UTCinvestigating

   We are currently experiencing intermittent service interruptions affecting some users, which are due to an ongoing AWS outage impacting multiple services. You can learn more about the outage here: https://health.aws.amazon.com/health/status Our Engineering and Operations teams are actively monitoring the situation and will continue to assess impact to Floify systems. We will provide updates here as we learn more from AWS and our internal assessments. Thank you for your patience.

2. 20 de octubre de 2025 a las 21:36 UTCmonitoring

   Update - Our systems are now fully operational, and any prior service interruptions due to the AWS outage have been resolved on our end. AWS has confirmed they are in the final stages of restoring full global functionality, which is expected within the next two hours. We are actively monitoring our infrastructure and will continue to post updates if anything changes. Thank you for your patience and understanding.

3. 20 de octubre de 2025 a las 23:05 UTCresolved

   Amazon is reporting that the issue has now been resolved: https://health.aws.amazon.com/health/status The Floify app is working as expected.

1. 29 de septiembre de 2025 a las 16:26 UTCmonitoring

   We are currently experiencing a partial outage with our SMS provider, Twilio, which is impacting text message delivery across certain mobile networks, including T-Mobile. Some text messages (including notifications and access codes) may fail to send or be delayed. Our team is actively monitoring Twilio’s status and will provide updates as more information becomes available. If you are having issues receiving the code for Multi-Factor Authentication (MFA), you may need to wait longer than normal. If the code does not deliver, request an MFA reset through your standard channel. Thank you for your patience while we work with Twilio to resolve this issue.

2. 29 de septiembre de 2025 a las 18:13 UTCmonitoring

   We received report that this is potentially resolved, but that Twilio is monitoring for recurrence of issue.

3. 29 de septiembre de 2025 a las 21:06 UTCresolved

   This issue is resolved

1. 1 de julio de 2025 a las 23:31 UTCidentified

   We have identified an issue of degraded performance with some Encompass Adaptors and are working to get them back up and running

2. 1 de julio de 2025 a las 23:58 UTCresolved

   We have implemented a fix and the encompass integration has resumed full working order. Disclosures documents are resuming their workflows and stalled tasks are picking up automatically. This issue has been resolved.