Historial de interrupciones de Form3

1. 20 de octubre de 2026 a las 10:48 UTCmonitoring

   Desde 06:01 UTC, Form3 experimentó un impacto en el servicio instantáneo del Reino Unido. Hemos investigado el problema y podemos confirmar un breve aumento en los tiempos de procesamiento entre 06:01 - 06:07 UTC. Esto se debió a un incidente del proveedor de Cloud, para el cual estamos monitoreando actualmente para asegurar que no haya más impacto. Se proporcionarán más detalles en la postmortem a su debido tiempo.

2. 20 de octubre de 2026 a las 13:13 UTCmonitoring

   Mientras que el Proveedor de la Nube implementó acciones de recuperación, observamos otro breve aumento en los tiempos de procesamiento de Form3 – UK Instant y un corto aumento en los plazos de admisión para Form3 – SEPA Instant. El Form3 sigue monitoreando la situación mientras el Proveedor de Nube trabaja en una solución permanente.

3. 20 de octubre de 2026 a las 14:54 UTCresolved

   El incidente de proveedores de cloud se ha resuelto a partir de las 13:00 UTC Hemos confirmado, tras un período de vigilancia, que el servicio ha regresado al proceso normal y no se ha observado ninguna degradación adicional. Se proporcionarán más detalles en la postmortem a su debido tiempo.

4. 21 de octubre de 2026 a las 14:20 UTCpostmortem

   El martes 20 de octubre, Form3 experimentó dos breves períodos de retrasos en el procesamiento que afectan a los servicios Form3 UK Instant y Form3 SEPA Instant: * 06:01–06:07 UTC * 12:57–12:59 UTC Los retrasos fueron causados por un incidente que afectó a uno de nuestros proveedores de cloud de terceros. El proveedor resolvió el problema de infraestructura subyacente a las 15:41 UTC. Following recovery and continued monitoring, our Incident Response Team confirmed that services had returned to normal and that there was no ongoing customer impact.

Traducido automáticamente desde la actualización oficial del incidente.

1. 6 de octubre de 2026 a las 20:12 UTCresolved

   Entre 18:22-18:30 UTC y 18:33-18:43 UTC, Form3 experimentó una degradación del servicio que afectaba a múltiples servicios. Durante este tiempo, algunos clientes pueden haber experimentado un aumento de latencia en los servicios afectados. La cuestión ya se ha resuelto, y después de un período de vigilancia hemos confirmado que no hay ningún impacto en curso. Estamos realizando un examen completo del incidente y compartiremos más detalles a su debido tiempo.

2. 8 de octubre de 2026 a las 7:06 UTCpostmortem

   El martes 6 de octubre, Form3 observó degradación a múltiples servicios entre 18:22-18:30 UTC & 18:33-18:43 UTC. El problema ha sido resuelto por nuestro Proveedor de Terceros, y después de un período de monitoreo, nuestro Equipo de Respuesta de Incidentes ha confirmado que no hay ningún impacto continuo. Se proporcionarán más detalles en la postmortem a su debido tiempo.

Traducido automáticamente desde la actualización oficial del incidente.

1. 30 de septiembre de 2026 a las 10:07 UTCinvestigating

   Form3 son conscientes de la degradación del rendimiento al servicio Form3 - SEPA Instant. El proveedor de esquemas ha confirmado que la cuestión se origina con un participante de arriba. Seguimos trabajando con el proveedor de esquemas y proporcionaremos una actualización adicional cuando esté disponible.

2. 30 de septiembre de 2026 a las 10:23 UTCresolved

   Tras un período de seguimiento, podemos confirmar que el servicio ha regresado al procesamiento normal y no se ha observado ninguna degradación adicional. Se proporcionarán más detalles en la postmortem a su debido tiempo.

3. 30 de septiembre de 2026 a las 10:24 UTCpostmortem

   El miércoles 30 de septiembre, Form3 experimentó la degradación al servicio Form3 - SEPA Instant, con el procesamiento de pago fuera de alcance impactado entre 09:04 - 09:55 UTC. EBA clearing confirmed that the issue originated with an upstream participant. Following a period of monitoring, Form3 confirmed that payments are processing as expected.

Traducido automáticamente desde la actualización oficial del incidente.

1. 27 de septiembre de 2026 a las 6:55 UTCresolved

   Entre 06:34 : 06:40 UTC Form3 observó degradación del rendimiento al servicio FPS Instant. Hemos confirmado, tras un período de vigilancia, que el servicio ha regresado al procesamiento normal y no se ha observado ninguna degradación adicional.

2. 28 de septiembre de 2026 a las 8:27 UTCpostmortem

   El domingo 27 de septiembre, Form3 experimentó degradación al servicio Form3 - UK Instant. El formulario3 identificó un problema que resultó en el procesamiento de pagos retardados entre las 06:34 - 06:40 UTC. Following a period of monitoring, it was confirmed that payments were processing as expected.

Traducido automáticamente desde la actualización oficial del incidente.

1. 1 de septiembre de 2026 a las 13:05 UTCinvestigating

   Form3 están investigando una degradación del rendimiento al servicio Form3 - SEPA Instant. Se están llevando a cabo investigaciones y se proporcionará una actualización tan pronto como se disponga de más información.

2. 1 de septiembre de 2026 a las 13:21 UTCinvestigating

   El proveedor de esquemas ha confirmado que la cuestión se origina con un participante de arriba. Seguimos trabajando con el proveedor de esquemas y proporcionaremos una actualización adicional cuando esté disponible.

3. 1 de septiembre de 2026 a las 13:21 UTCresolved

   Tras un período de seguimiento, podemos confirmar que el servicio ha regresado al procesamiento normal y no se ha observado ninguna degradación adicional. Se proporcionarán más detalles en la postmortem a su debido tiempo.

4. 1 de septiembre de 2026 a las 13:27 UTCpostmortem

   El martes 1 de septiembre, Form3 experimentó degradación al servicio Form3 - SEPA Instant, con el procesamiento de pagos impactado entre 12:22 - 13:11 UTC. EBA clearing confirmed that the issue originated with an upstream participant. Following a period of monitoring, Form3 confirmed that payments were processing as expected.

Traducido automáticamente desde la actualización oficial del incidente.

1. 12 de agosto de 2026 a las 17:11 UTCinvestigating

   Form3 are investigating a performance degradation to the Form3 - SEPA Instant Service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

2. 12 de agosto de 2026 a las 17:24 UTCidentified

   We are currently aware of an issue impacting the SEPA Instant service due to an upstream issue with the scheme provider. Our teams are actively engaged with scheme, who are investigating the issue and working to restore normal service as quickly as possible. We are monitoring the situation closely and will provide further updates as more information becomes available.

3. 12 de agosto de 2026 a las 18:20 UTCresolved

   The Scheme Provider has confirmed the issue has been resolved. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

4. 13 de agosto de 2026 a las 10:41 UTCpostmortem

   On Wednesday 12th, August, Form3 experienced degradation to the Form3 - SEPA Instant service. EBA clearing identified an issue that was impacting payment processing between 17:23 - 18:19 UTC. Following a period of monitoring, Form3 confirmed that payments were processing as expected.

1. 8 de julio de 2026 a las 23:53 UTCresolved

   Between 21:16 and 21:33 UTC, Form3 experienced a service degradation affecting multiple services. During this time, some customers may have experienced increased latency across the impacted services. The issue has now been resolved, and after a period of monitoring we have confirmed there is no ongoing impact. We are conducting a full review of the incident and will share further details in due course.

2. 9 de julio de 2026 a las 10:34 UTCpostmortem

   On Wednesday 8th July, Form3 observed degradation to multiple services between 21:16-21:33 UTC. The issue has been resolved by our Third Party Provider, and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.

1. 29 de junio de 2026 a las 11:12 UTCinvestigating

   Form3 are investigating a performance degradation to the Form3 - Metrics service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

2. 29 de junio de 2026 a las 11:34 UTCmonitoring

   A fix has been implemented by our third party provider and we are in a period of monitoring. Impacted customers should now see that normal processing has resumed on the Form3 - Metrics service. We will provide an update on resolution in due course.

3. 29 de junio de 2026 a las 12:43 UTCresolved

   The issue affecting the Form3 - Metrics Service has been resolved. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

4. 30 de junio de 2026 a las 10:52 UTCpostmortem

   On Monday 29th June, Form3 observed degradation to the Form3 Metrics API service between 10:58 - 11:31 UTC. The issue has been resolved by our Third Party Provider, and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.

1. 19 de mayo de 2026 a las 11:57 UTCidentified

   We are currently aware of an issue impacting the SEPA Instant service due to an upstream issue with the scheme provider. Our teams are actively engaged with scheme, who are investigating the issue and working to restore normal service as quickly as possible. We are monitoring the situation closely and will provide further updates as more information becomes available.

2. 19 de mayo de 2026 a las 12:14 UTCmonitoring

   Scheme have confirmed that a fix has been applied and are now in a period of monitoring. Impacted customers should now see that normal processing has resumed on the SEPA Instant service.

3. 19 de mayo de 2026 a las 14:40 UTCinvestigating

   Scheme has advised that the fix applied has not resolved the issue. Our teams remain engaged with the scheme, who are continuing their investigation and working to restore normal service as quickly as possible. We are monitoring the situation closely and will provide further updates as soon as more information becomes available.

4. 19 de mayo de 2026 a las 17:00 UTCidentified

   Scheme have scheduled a maintenance window at 22:30 UTC this evening in an effort to restore service. Form3 will continue to liaise closely with the scheme and will provide further updates following the maintenance activity as more information becomes available.

5. 20 de mayo de 2026 a las 1:12 UTCresolved

   Scheme have confirmed that the issue affecting the Form3 SEPA Instant service has been resolved as of 00:30 UTC. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed.

6. 20 de mayo de 2026 a las 7:13 UTCpostmortem

   On Tuesday 19th May, Form3 were alerted to impact on the Form3 - SEPA Instant service. EBA clearing identified an issue that was impacting payment processing and performed an change overnight which has resolved the issue. Following a period of monitoring, Form3 confirmed that payments were processing as expected.

1. 17 de mayo de 2026 a las 10:24 UTCinvestigating

   Form3 are investigating a performance degradation to the SEPA Instant service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

2. 17 de mayo de 2026 a las 12:22 UTCidentified

   We are currently experiencing an issue impacting the SEPA Instant service due to an upstream issue with the scheme provider. Our teams are actively engaged with scheme, who are investigating the issue and working to restore normal service as quickly as possible. We are monitoring the situation closely and will provide further updates as more information becomes available.

3. 17 de mayo de 2026 a las 13:10 UTCresolved

   Scheme have confirmed that the issue affecting the Form3 SEPA Instant service has been resolved as of 12:26 UTC. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed.

4. 18 de mayo de 2026 a las 13:22 UTCpostmortem

   On Sunday 17th May, Form3 experienced degradation to the Form3 - SEPA Instant service. EBA clearing identified an issue that was impacting payment processing between 08:00 and 12:26 UTC. Following a period of monitoring, Form3 confirmed that payments were processing as expected. The cause of this degradation has been mitigated by EBA clearing.

1. 18 de abril de 2026 a las 20:18 UTCinvestigating

   We are currently investigating an issue on the Form3 - SEPA Instant service which is impacting some inbound and outbound payments.

2. 18 de abril de 2026 a las 20:23 UTCidentified

   Scheme (external to Form3) have identified an issue and are working on a resolution. We will post an update once more information becomes available from them.

3. 18 de abril de 2026 a las 21:26 UTCidentified

   We are still awaiting for Scheme (external to Form3) to fix the issue. We will post an update once more information becomes available from them.

4. 18 de abril de 2026 a las 22:22 UTCresolved

   The issue affecting Form3 - SEPA Instant service has been resolved. We have received confirmation from the Scheme that the issue has been resolved. Following a period of monitoring, we can confirm that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

5. 20 de abril de 2026 a las 8:14 UTCpostmortem

   On Saturday 18th April, Form3 experienced degradation to the Form3 - SEPA Instant services. EBA clearing identified an issue that was impacting payment processing between 19:46 and 22:19 UTC. Following a period of monitoring, Form3 confirmed that payments were processing as expected. The cause of this degradation has been mitigated by EBA clearing.

1. 1 de abril de 2026 a las 10:14 UTCinvestigating

   Form3 are investigating a service degradation on the Form3 - Metrics service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

2. 1 de abril de 2026 a las 10:22 UTCmonitoring

   We are working with our third-party provider who have implemented a fix. Impacted customers should now observe that normal processing has resumed on the Form3 Metrics service. We will provide an update on resolution in due course.

3. 1 de abril de 2026 a las 10:29 UTCresolved

   The issue affecting Form3 - Metrics service has been resolved as of 10:14 UTC. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

4. 1 de abril de 2026 a las 11:05 UTCpostmortem

   On Wednesday 1st April, Form3 observed degradation to the Form3 Metrics API service between 09:56 and 10:14 UTC. The issue has been resolved and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.

1. 1 de marzo de 2026 a las 15:55 UTCinvestigating

   Form3 are investigating a service degradation on the Form3 - Metrics service that began at circa 14:40 UTC. Investigations are ongoing and an update will be provided as soon as more information becomes available.

2. 1 de marzo de 2026 a las 16:03 UTCmonitoring

   A fix has now been implemented and we are continuing to monitor the situation closely. Impacted customers should see that performance has returned to normal within the Form3 Metrics service. We will continue to monitor the service and provide further updates if necessary.

3. 1 de marzo de 2026 a las 16:11 UTCresolved

   The issue affecting Form3 - Metrics service has been resolved. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

4. 2 de marzo de 2026 a las 11:55 UTCpostmortem

   On Sunday 1st March, Form3 observed degradation to the Form3 Metrics API service between 14:40 and 15:45 UTC. The issue has been resolved and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.

1. 10 de diciembre de 2025 a las 21:33 UTCinvestigating

   Form3 are investigating a major outage to the Form3 - Metrics service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

2. 10 de diciembre de 2025 a las 22:11 UTCidentified

   We are working with our 3rd Party Provider to resolve the issue as a priority. We will post an update as soon as more information becomes available.

3. 10 de diciembre de 2025 a las 22:54 UTCmonitoring

   A fix has been implemented and we are in a period of monitoring. Impacted customers should now see that normal processing has resumed on the Form3 - Metrics service. We will continue to monitor and update accordingly.

4. 10 de diciembre de 2025 a las 23:30 UTCresolved

   The issue affecting Form3 - Metrics service has been resolved. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

5. 15 de diciembre de 2025 a las 16:34 UTCpostmortem

   On Wednesday 10th December, Form3 observed a degradation to the Form3 Metrics API service between 19:00 and 20:30 UTC, followed by a full outage of the service between 20:30 and 22:48 UTC. The issue was resolved as of 22:48 UTC and after a period of monitoring, our Incident Response Team confirmed there was no further impact. Additional details will be provided in the postmortem in due course.

1. 25 de agosto de 2025 a las 15:02 UTCinvestigating

   Form3 are investigating a performance degradation to the Form3 - SEPA Instant service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

2. 25 de agosto de 2025 a las 15:45 UTCinvestigating

   We continue to investigate the degradation to the Form3 - SEPA Instant service. This is impacting Admissions only, there is no impact to Submissions.

3. 25 de agosto de 2025 a las 16:14 UTCmonitoring

   We can confirm service has returned to normal processing and no further impact. We continue to monitor the service to ensure no further degradation is observed.

4. 25 de agosto de 2025 a las 16:27 UTCresolved

   The issue affecting Form3 - SEPA Instant service has been resolved. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

5. 26 de agosto de 2025 a las 11:29 UTCpostmortem

   Following further analysis, we can confirm that the Form3 - SEPA Instant Service was unaffected. The issue observed was related to a customer owned incident.

1. 1 de agosto de 2025 a las 14:11 UTCinvestigating

   Form3 are investigating a performance degradation to the SEPA Instant service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

2. 1 de agosto de 2025 a las 14:42 UTCmonitoring

   EBA Clearing have confirmed that they are investigating an issue that is causing a degradation to the SEPA Instant service and restoration work is ongoing. We are monitoring the situation and will provide more information as details are provided.

3. 1 de agosto de 2025 a las 14:55 UTCresolved

   The issue affecting SEPA Instant service has been resolved as of 14:20 UTC. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

4. 4 de agosto de 2025 a las 11:03 UTCpostmortem

   On Thursday 1st August, Form3 experienced degradation to the Form3 - SEPA Instant services. EBA clearing identified an issue that was impacting payment processing between 13:30 and 14:20 UTC Following a period of monitoring, Form3 confirmed that payments were processing as expected. The cause of this degradation has been mitigated by EBA clearing.

1. 28 de julio de 2025 a las 18:15 UTCinvestigating

   Form3 are investigating a outage to the Form3 - Metrics service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

2. 28 de julio de 2025 a las 20:01 UTCmonitoring

   A fix has been implemented and we are in a period of monitoring. Impacted customers should now see that normal processing has resumed on the Form3 - Metrics service. We will provide an update on resolution in due course.

3. 28 de julio de 2025 a las 20:08 UTCresolved

   The issue affecting Form3 - Metrics service has been resolved as of 19:53 UTC. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

4. 29 de julio de 2025 a las 6:59 UTCpostmortem

   On Monday 28th July, Form3 observed an outage to the Form3 Metrics API service between 17:29 and 19:53 UTC. The issue has been resolved and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.

1. 20 de junio de 2025 a las 12:12 UTCinvestigating

   Form3 are investigating a performance degradation to the Form3 - UK Instant service. Investigations are ongoing and an update will be provided as soon as more information becomes available.

2. 20 de junio de 2025 a las 12:40 UTCidentified

   We have identified the issue, and are working on the fix as a priority. Investigations are ongoing and an update will be provided as soon as more information becomes available.

3. 20 de junio de 2025 a las 12:49 UTCresolved

   The issue affecting Form3 - UK Instant service has been resolved. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed. Further details will be provided in the postmortem in due course.

4. 24 de junio de 2025 a las 13:19 UTCpostmortem

   Between 11:47 - 12:29 UTC, Form3 experienced a degradation to the Form3 - UK Instant service. The issue has been resolved and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.

1. 31 de diciembre de 2024 a las 6:00 UTCresolved

   Between 01:57:20 and 02:02:55 UTC, Form3 experienced a degradation to the Form3 - UK Instant service. The issue has been resolved and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.

2. 2 de enero de 2025 a las 11:56 UTCpostmortem

   On Tuesday 31st December, Form3 were alerted to a degradation on the Form3 UK Instant service impacting inbound and outbound payment processing from 01:57 UTC. Service was restored without any intervention as of 02:02 UTC, when it was confirmed that inbound and outbound payment processing had returned to the expected levels. Root cause is being investigated by Form3 to identify preventative measures and put in place mitigation to prevent future issues.

1. 1 de octubre de 2024 a las 0:56 UTCmonitoring

   From 00:21 - 00:23 UTC, Form3 experienced an impact to the Form3 - UK Instant service. We are investigating the issue.

2. 1 de octubre de 2024 a las 1:44 UTCresolved

   Form3 saw delays to inbound and outbound processing in the impact window. This incident is resolved.

3. 1 de octubre de 2024 a las 7:50 UTCpostmortem

   On Tuesday 1st October, Form3 observed a degradation to the Form3 UK Instant service causing latency to inbound and outbound processing from 00:21 UTC. Usual payment processing resumed from 00:23 UTC for Form3 - UK Instant Direct \(IRE & LON\) and 00:26 UTC for Form3 - UK Instant \(Direct MQ & WS\) without any manual intervention. Root cause is being investigated by Form3 to identify preventative measures and put in place mitigation to prevent future issues.