58 Frameio incidents · noviembre de 2023 — official updates, affected components, duration and resolution details.
En estos momentos estamos investigando el problema.
Los sistemas se han estabilizado. Seguimos monitoreando.
Este incidente ha sido resuelto.
Traducido automáticamente desde la actualización oficial del incidente.
Actualmente estamos investigando esta cuestión.
This incident has been resolved.
Traducido automáticamente desde la actualización oficial del incidente.
Actualmente estamos investigando esta cuestión.
Se ha aplicado una solución y estamos monitoreando los resultados.
Este incidente ha sido resuelto.
Traducido automáticamente desde la actualización oficial del incidente.
Los usuarios no pudieron ver las colecciones y algunos beneficios de la UI se mostraron incorrectamente en el sitio,
Se ha aplicado una solución y estamos monitoreando los resultados.
Este incidente ha sido resuelto.
Traducido automáticamente desde la actualización oficial del incidente.
Actualmente estamos experimentando un retraso en la entrega de mensajes y estamos investigando.
Hemos identificado la cuestión y estamos trabajando en retranscodificar un pequeño número de activos que han experimentado problemas.
Hemos identificado la cuestión y estamos trabajando en retranscodificar un pequeño número de activos que han experimentado problemas.
Todavía estamos trabajando en la reorganización de empleos.
Este incidente ha sido resuelto.
Traducido automáticamente desde la actualización oficial del incidente.
Estamos investigando informes de procesamiento lento de nuevas cargas de archivos a cuentas v4 en Frame.io.
Hemos identificado el problema y hemos aislado los sistemas en los que está. Estamos aumentando otros recursos para ayudar a trabajar a través del atraso más rápido.
Todos los trabajos atrasados han sido procesados y estamos resumiendo operaciones normales. Seguiremos monitoreando mientras se reanuda.
This incident has been resolved.
Traducido automáticamente desde la actualización oficial del incidente.
Los usuarios están reportando un procesamiento lento al subir archivos a sus cuentas v4 en Frame.io.
Hemos identificado la fuente de la cuestión y estamos trabajando activamente para mitigarla.
Se ha aplicado una solución y estamos monitoreando los resultados.
El incidente se ha resuelto.
Traducido automáticamente desde la actualización oficial del incidente.
Estamos investigando un problema que afecta a usuarios montados de la unidad
Se ha determinado la cuestión y se está aplicando una solución.
Se ha aplicado una solución y estamos monitoreando.
Este incidente ha sido resuelto.
Traducido automáticamente desde la actualización oficial del incidente.
We are currently investigating an issue affecting uploads.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
New uploads are processing as expected. We are continuing to monitor our systems.
This incident has been resolved, uploads are continuing to process as expected.
Users are currently experiencing issues accessing their v4 accounts on Frame.io. This includes loading projects, uploading files, opening player pages, playing videos on the player page, opening Review/Presentation pages, and posting comments. Our team is working to identify the root cause and implement a fix.
We are continuing to investigate this issue.
We have discovered the root cause, due to changes with one of our service providers. We have mitigated the issue, and our application service is restored. We are continuing to monitor.
Services continue to be operational, we're continuing to monitor.
This incident is now resolved. We’re sorry for the trouble this may have caused. For questions, please reach out to our support team at [email protected].
We are investigating an issue affecting some of our customers, causing comments to intermittently fail to load on shares.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We're experiencing degraded performance
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Users are briefly were experiencing delays while using Frame.io. We are currently investigating the underlying cause. Our team mitigated the impact and restored the system to operational.
We are currently investigating the cause
A fix has been implemented, and we are monitoring the results.
This incident has been resolved.
We are currently investigating the cause
A fix has been implemented, and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
We are continuing to investigate this issue
We are continuing to investigate this issue.
We are continuing to investigate this issue. We have observed a reduction in the frequency of occurrences.
We're no longer seeing occurrences. Monitoring continues while we investigate the root cause.
No further occurrences observed. We're closing the incident and will continue to monitor, investigate the root cause, and evaluate whether additional remediation is needed. For questions, please reach out to our support team through chat or email [email protected].
This incident has been resolved.
We are currently investigating the issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an outage with our search service
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Some users experienced errors and higher than normal latency while using Frame.io. Including loading pages, fetching projects/assets, and performing certain actions. Our team was able to mitigate the issue and restore service.
Some users are experiencing issues with logging into Frame.io via Adobe Auth. Our team is working to identify the root cause and implement a fix.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are actively monitoring.
The login issues have been resolved. We're sorry for the troubles this may have caused. For questions, please reach out to our support team through the chat, or email [email protected].