Historial de interrupciones de Getfeedback

1. 21 de octubre de 2026 a las 15:56 UTCinvestigating

   Hemos tomado temporalmente nuestro servicio GetFeedback fuera de línea para realizar mantenimiento preventivo urgente de seguridad. Tenga en cuenta que no hay evidencia de una violación de seguridad o compromiso con nuestros sistemas. Estamos adoptando proactivamente estas medidas como medida preventiva para garantizar la plena protección de nuestra infraestructura y datos de clientes. Nuestros equipos de ingeniería y seguridad están aplicando activamente las actualizaciones necesarias y probando el servicio. Esperamos traer GetFeedback de vuelta en línea tan pronto como el mantenimiento esté completo. Gracias por su paciencia y comprensión.

2. 21 de octubre de 2026 a las 15:56 UTCinvestigating

   Seguimos investigando esta cuestión.

3. 21 de octubre de 2026 a las 23:10 UTCmonitoring

   GetFeedback está de vuelta en línea. Terminamos el mantenimiento preventivo de la seguridad y tenemos las protecciones necesarias. No vemos evidencia de una violación de seguridad o cualquier compromiso de los datos del cliente. Seguiremos vigilando.

4. 21 de octubre de 2026 a las 23:17 UTCresolved

   El incidente es resuelto. GetFeedback está de vuelta en línea. Terminamos el mantenimiento preventivo de la seguridad y tenemos las protecciones necesarias. No vemos evidencia de una violación de seguridad o cualquier compromiso de los datos del cliente.

Traducido automáticamente desde la actualización oficial del incidente.

1. 14 de julio de 2026 a las 19:15 UTCinvestigating

   Este problema impide que los clientes lleguen a un agente en vivo o envíen un caso de soporte por correo electrónico a través de él. Los usuarios verán "Hubo problemas que se conectan al soporte. Por favor, intente de nuevo más tarde" o "Hubo un problema técnico que lo conecta con nuestro equipo de soporte. Inténtelo de nuevo más tarde". Somos conscientes y lo investigamos.

2. 14 de julio de 2026 a las 19:58 UTCidentified

   Se ha determinado la cuestión y se está aplicando una solución.

3. 14 de julio de 2026 a las 20:00 UTCmonitoring

   Se ha aplicado una solución y estamos monitoreando los resultados.

4. 14 de julio de 2026 a las 20:06 UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. 18 de febrero de 2026 a las 1:33 UTCinvestigating

   We are currently investigating this issue.

2. 18 de febrero de 2026 a las 2:03 UTCidentified

   The issue has been identified. It was caused by an outage at a third-party. They are aware about the incident and are working towards resolving the issue, but as the issue was caused by a third-party outage, we unfortunately don't have an ETA. Notably, respondents should still be able to access and complete GetFeedback surveys.

3. 18 de febrero de 2026 a las 2:45 UTCmonitoring

   GetFeedback Direct (https://app.getfeedback.com/) appears to be loading correctly now. However, the third-party has not given an all clear on their outage. As such, we're continuing to monitor this incident.

4. 18 de febrero de 2026 a las 3:15 UTCresolved

   This incident has been resolved.

1. 26 de noviembre de 2025 a las 17:23 UTCinvestigating

   Currently investigating this issue where responses entered for Checkbox questions via In-Page Widgets are not being gathered.

2. 26 de noviembre de 2025 a las 19:51 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 26 de noviembre de 2025 a las 21:34 UTCresolved

   This incident has been resolved. If you still face issues, please re-save your widget and try again.

1. 20 de octubre de 2025 a las 16:24 UTCmonitoring

   Due to an ongoing AWS issue (which can be monitored at https://health.aws.amazon.com/health/status), there is a significant portion of GetFeedback Direct and Digital users that cannot access the site (i.e. encountering 500 error).

2. 20 de octubre de 2025 a las 19:34 UTCresolved

   This incident has been resolved as we are no longer seeing direct impact to our services. Please be aware that AWS may still be having some intermittent issues though.

1. 29 de septiembre de 2025 a las 23:14 UTCresolved

   From around 2:18pm - 2:52pm (PST) today, there was a site issue impacting GetFeedback Direct Analytics where users might be unable to view survey responses on their dashboards during this period. This is now resolved.

1. 14 de agosto de 2025 a las 15:15 UTCinvestigating

   We are currently investigating an issue impacting GetFeedback Digital.

2. 14 de agosto de 2025 a las 15:46 UTCinvestigating

   We are continuing to investigate this issue.

3. 14 de agosto de 2025 a las 18:31 UTCresolved

   This incident has been resolved.

1. 10 de junio de 2025 a las 11:26 UTCinvestigating

   Some users are unable to login to GetFeedback Direct. We are currently investigating this issue.

2. 10 de junio de 2025 a las 11:44 UTCidentified

   This issue is being caused by an outage with one of our downstream providers.

3. 10 de junio de 2025 a las 23:08 UTCmonitoring

   We have started to see some recovery in services with our provider. Please try logging in again. We'll continue to monitor the situation and update accordingly.

4. 11 de junio de 2025 a las 1:04 UTCresolved

   This incident has been resolved.

1. 20 de febrero de 2025 a las 4:20 UTCmonitoring

   http://getfeedback-cx.com/ survey links, commonly sent through email campaigns, are inaccessible. We've taken the necessary steps on our end to address the issue, but full resolution requires action from a third party. We'll update here once the issue has been completely resolved.

2. 20 de febrero de 2025 a las 17:25 UTCresolved

   This issue has been resolved.

1. 15 de enero de 2025 a las 16:19 UTCresolved

   We experienced a issue where GetFeedback was unreachable. This issue is now resolved

1. 4 de diciembre de 2024 a las 4:53 UTCinvestigating

   We are currently investigating this issue.

2. 4 de diciembre de 2024 a las 4:54 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 4 de diciembre de 2024 a las 5:20 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 4 de diciembre de 2024 a las 5:29 UTCresolved

   This incident has been resolved.

1. 29 de agosto de 2024 a las 18:49 UTCidentified

   We're currently experiencing issues with the dashboards loading for GetFeedback Direct. Users won't be able to view responses on their dashboards at this time.

2. 29 de agosto de 2024 a las 19:15 UTCresolved

   This issue has been resolved. Dashboards and survey responses are now loading.

1. 13 de agosto de 2024 a las 18:41 UTCinvestigating

   We are investigating an issue with results and dashboards not loading in the GetFeedback platform.

2. 13 de agosto de 2024 a las 18:51 UTCresolved

   This incident has been resolved.

1. 6 de agosto de 2024 a las 15:30 UTCinvestigating

   We are currently investigating the issue. Status will be updated accordingly pending investigation.

2. 7 de agosto de 2024 a las 15:18 UTCresolved

   This incident has been resolved.

1. 30 de julio de 2024 a las 17:45 UTCinvestigating

   We are investigating an issue with results and dashboards not loading in the GetFeedback platform.

2. 30 de julio de 2024 a las 19:09 UTCresolved

   The issue has been resolved.

1. 23 de julio de 2024 a las 18:04 UTCinvestigating

   We are investigating an issue with results and dashboards not loading in the GetFeedback platform.

2. 23 de julio de 2024 a las 21:39 UTCresolved

   The issue has been resolved and results are available to view.

1. 4 de julio de 2024 a las 14:17 UTCinvestigating

   We are currently investigating this issue.

2. 4 de julio de 2024 a las 15:15 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 5 de julio de 2024 a las 10:51 UTCresolved

   This incident has been resolved. Web campaigns are displaying again without any errors.

1. 3 de julio de 2024 a las 19:09 UTCinvestigating

   We're investigating an issue impacting the ability to view results on the GetFeedback platform.

2. 3 de julio de 2024 a las 19:34 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 3 de julio de 2024 a las 20:07 UTCresolved

   This incident has been resolved.

1. 2 de julio de 2024 a las 16:21 UTCinvestigating

   We’re investigating an issue impacting the ability to view results on the GetFeedback platform.

2. 2 de julio de 2024 a las 17:41 UTCidentified

   Users unable to view survey responses on their dashboards during this period

3. 2 de julio de 2024 a las 17:46 UTCmonitoring

   Some data has been restored and is now available to view. Engineering is actively working towards remediation and resolution to the issue.

4. 2 de julio de 2024 a las 19:02 UTCresolved

   All data is restored.

1. 17 de junio de 2024 a las 12:22 UTCinvestigating

   We’re investigating an issue impacting the ability to view results on the GetFeedback platform.

2. 17 de junio de 2024 a las 18:37 UTCinvestigating

   We are continuing to investigate this issue.

3. 17 de junio de 2024 a las 18:45 UTCresolved

   This incident has been resolved and results are now loading in the GetFeedback platform.