Historial de interrupciones de Go Guardian

1. 8 de septiembre de 2026 a las 19:40 UTCinvestigating

   Aproximadamente a las 12:00 PM PDT, hemos visto un aumento en los informes de retraso y/o fallido tiempo de resolución dentro de GoGuardian Admin DNS Filtering. Nuestro equipo está trabajando actualmente para resolver este problema y le mantendrá actualizado mientras implementamos una solución. Sinceramente nos disculpamos por cualquier inconveniente.

2. 8 de septiembre de 2026 a las 19:40 UTCinvestigating

   Seguimos investigando esta cuestión.

3. 8 de septiembre de 2026 a las 22:02 UTCmonitoring

   Se ha restaurado la funcionalidad para los usuarios afectados. Estamos monitoreando activamente el servicio de Filtro DNS de Admin de GoGuardian y continuamos investigando la causa raíz del problema.

4. 9 de septiembre de 2026 a las 22:20 UTCresolved

   This incident has been resolved. Impact: Between approximately 12:00 PM and 2:10 PM PDT on September 8, a subset of GoGuardian Admin DNS Filtering users experienced delayed or failed DNS resolution. Current status: Service returned to normal at approximately 2:10 PM PDT on September 8, and we have observed stability since that time. What we've done: To help prevent this from happening again, our engineering teams have updated the DNS Filtering service infrastructure to better handle unexpected increases in request activity. What's next: Our team is continuing to make improvements to the performance of the DNS Filtering system, and we are keeping a close watch on the service in the meantime. We sincerely apologize for the disruption this caused.

Traducido automáticamente desde la actualización oficial del incidente.

1. 3 de septiembre de 2026 a las 15:43 UTCinvestigating

   Actualmente estamos investigando esta cuestión.

2. 3 de septiembre de 2026 a las 16:41 UTCinvestigating

   Algunos estudiantes están apareciendo como "Student Offline" o "Device Invailable" en sesiones en vivo debido a un outage de servicio de backend, comenzando a aproximadamente 7:40 am PST. Actualmente estamos investigando el tema y trabajando para solucionarlo. Te mantendremos actualizado aquí con detalles adicionales. Sinceramente nos disculpamos por cualquier inconveniente.

3. 3 de septiembre de 2026 a las 19:56 UTCmonitoring

   Se ha restaurado la funcionalidad para los usuarios afectados. Seguimos investigando la cuestión e implementando soluciones para mejorar el rendimiento. Seguiremos de cerca la función hasta mañana para asegurar la estabilidad continua.

4. 4 de septiembre de 2026 a las 17:02 UTCresolved

   La interrupción del servicio se ha resuelto totalmente. El desempeño del sistema ha vuelto a la normalidad, y todos los servicios deberían estar funcionando como se esperaba. Gracias por su paciencia, y nos disculpamos por cualquier inconveniente causado.

Traducido automáticamente desde la actualización oficial del incidente.

1. 2 de septiembre de 2026 a las 19:10 UTCinvestigating

   Actualmente estamos investigando esta cuestión.

2. 2 de septiembre de 2026 a las 20:38 UTCinvestigating

   Seguimos investigando esta cuestión.

3. 2 de septiembre de 2026 a las 21:10 UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. 31 de julio de 2026 a las 16:10 UTCinvestigating

   Actualmente estamos investigando un error potencial dentro de GoGuardian Theft Recovery. Estamos recibiendo informes intermitentes de la página de autenticación creando un bucle que lo hace temporalmente inaccesible. Proporcionaremos actualizaciones a medida que aprendamos más de nuestra investigación.

2. 31 de julio de 2026 a las 16:22 UTCresolved

   El problema con GoGuardian Theft Recovery se ha resuelto completamente.

Traducido automáticamente desde la actualización oficial del incidente.

1. 16 de julio de 2026 a las 17:14 UTCinvestigating

   Somos conscientes de un problema en el que algunos clientes no reciben los resúmenes de correo de horas extraescolares de Beacon como se esperaba. Este problema sólo afecta a un subconjunto de usuarios, y todas las demás características de Beacon son totalmente funcionales. Nuestro equipo está investigando activamente, y proporcionaremos actualizaciones aquí mientras aprendemos más. Sinceramente nos disculpamos por cualquier inconveniente.

2. 16 de julio de 2026 a las 18:30 UTCinvestigating

   Continuamos nuestra investigación de los resúmenes de correo de horas extraescolares que no se entregan a algunos clientes. Seguiremos actualizando a medida que identifiquemos y resuelva la cuestión.

3. 16 de julio de 2026 a las 19:40 UTCidentified

   Hemos identificado una causa potencial y estamos trabajando para implementar una solución que restaurará el envío de los resúmenes de correo de horas extraescolares de Beacon a todos los clientes que optaron por ellos.

4. 16 de julio de 2026 a las 22:29 UTCmonitoring

   Se ha implementado una solución para restaurar los resúmenes de correo electrónico de horas extraescolares de Beacon para todos los clientes. Seguiremos monitoreando mañana por la mañana para asegurar que todos los correos electrónicos sean enviados.

5. 17 de julio de 2026 a las 14:30 UTCresolved

   Hemos resuelto un problema que causó Beacon After School Hours Email Summaries para no enviar a todos los clientes. Después de supervisar el envío de correo electrónico para esta mañana esperamos que los correos electrónicos ahora funcionen como se esperaba. Seguiremos monitoreando en la próxima semana para verificar que el envío de correo electrónico es fiable. Gracias por su paciencia y nos disculpamos por cualquier inconveniente causado por este problema

Traducido automáticamente desde la actualización oficial del incidente.

1. 5 de junio de 2026 a las 13:44 UTCinvestigating

   We are currently investigating reports of an issue within GoGuardian's Admin product that is causing the user interface to return a 500 error or to show policies as if they are "blank." We have confirmed that this is only an issue with the display; ALL policies are still actively functioning and filtering as expected. We will keep this page up-to-date as we learn more. We apologize for any inconvenience.

2. 5 de junio de 2026 a las 14:02 UTCmonitoring

   We have identified and fixed the bug that was causing our GoGuardian Admin product to display as if policies were "blank" and/or to show an error 500. This fix has been released and we will continue monitoring for any further concerns. However, we have confidence that this issue has been fully resolved. We greatly apologize for the inconvenience.

3. 5 de junio de 2026 a las 14:42 UTCresolved

   The issue with GoGuardian Admin is fully resolved. All applications are fully functioning. Thank you.

1. 6 de mayo de 2026 a las 14:41 UTCinvestigating

   As of approximately 7:39am pacific we have noticed that the Product Selector may be missing from Organization Management. Our team is currently investigating the issue. We sincerely apologize for any inconvenience.

2. 6 de mayo de 2026 a las 15:07 UTCinvestigating

   We are continuing to investigate this issue.

3. 6 de mayo de 2026 a las 15:09 UTCresolved

   We have fully resolved an issue with Organization Management If you are still experiencing trouble, please reach out to our support team. Thank you for your patience.

1. 27 de marzo de 2026 a las 17:27 UTCidentified

   As of approximately 12:38pm ET, we have seen some increase in latency for Admin DNS Filtering. Our team is currently working to resolve this issue and will keep you updated as we implement a fix. We sincerely apologize for any inconvenience.

2. 27 de marzo de 2026 a las 18:31 UTCresolved

   This incident has been resolved and the GGDNS Filtering should be fully operational. Sorry for the inconvenience.

1. 25 de marzo de 2026 a las 15:55 UTCinvestigating

   It looks like users are experiencing trouble with locking/unlocking devices and opening/closing tabs within GoGuardian Teacher, starting at approximately 8:30 AM Pacific Time. We are currently investigating the issue and working towards a fix. We will keep you updated with additional details. We sincerely apologize for any inconvenience.

2. 25 de marzo de 2026 a las 16:28 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 25 de marzo de 2026 a las 16:36 UTCresolved

   We have resolved the issue that resulted in trouble with locking/unlocking devices and opening/closing tabs within GoGuardian Teacher. These commands should now work as expected. Thank you for your patience and we apologize for any inconvenience caused by this issue.

1. 3 de marzo de 2026 a las 21:34 UTCinvestigating

   It looks like some users are experiencing trouble starting classroom sessions within GoGuardian Teacher, starting at approximately 1PM Pacific Time. We are currently investigating the issue and working towards a fix. We will keep you updated with additional details. We sincerely apologize for any inconvenience.

2. 3 de marzo de 2026 a las 22:03 UTCresolved

   We have resolved the issue that resulted in increased reports of degraded performance when starting classroom sessions in GoGuardian Teacher. Your sessions should now work as expected. Thank you for your patience and we apologize for any inconvenience caused by this issue.

1. 12 de diciembre de 2025 a las 0:15 UTCidentified

   We are aware of an issue preventing some users from logging in to GoGuardian Teacher as of approximately 12:45pm PT. We have identified a potential cause and are working to resolve it as soon as possible.

2. 12 de diciembre de 2025 a las 0:39 UTCmonitoring

   We have deployed a fix for the issue of some users being unable to log in to GoGuardian Teacher and are monitoring recovery.

3. 12 de diciembre de 2025 a las 1:17 UTCresolved

   This issue has been resolved.

1. 4 de noviembre de 2025 a las 17:58 UTCinvestigating

   We are currently monitoring a reported issue affecting Google Chromebooks, where users are experiencing login difficulties. This issue is impacting both staff and students using Chromebooks. Our teams are actively monitoring the situation. We’ll provide updates as more information becomes available. Google Outage Page https://downdetector.com/status/google/

2. 4 de noviembre de 2025 a las 18:04 UTCinvestigating

   We are continuing to investigate this issue.

3. 4 de noviembre de 2025 a las 18:38 UTCresolved

   Update: Google has indicated that the incident affecting Chromebook logins has been fully resolved. https://support.cloud.google.com/portal/system-status?product=WORKSPACE Thank you for your patience and understanding.

1. 4 de septiembre de 2025 a las 19:34 UTCinvestigating

   We are currently experiencing a slight delay in our service. Student online activity is being captured, however the processing of alert cards may be delayed. Please be assured that our team is working hard to resolve the issue. We apologize for any inconvenience this may cause.

2. 4 de septiembre de 2025 a las 22:01 UTCresolved

   This issue has been resolved.

1. 8 de agosto de 2025 a las 19:17 UTCinvestigating

   We are currently investigating an issue causing GoGuardian Fleet syncs to not function as expected. Syncs may be running for over 24 hours without completion. We sincerely apologize for any trouble caused by this issue.

2. 8 de agosto de 2025 a las 21:40 UTCidentified

   We have identified an issue with an upstream third-party service provider whose apis are currently experiencing high latency. This high latency is causing higher than normal GoGuardian Fleet sync times. We are in contact with our third-party service provider who is working to improve latency, and will continue to share status updates on this issue as they become available. We appreciate your patience and apologize for any trouble caused by this issue.

3. 9 de agosto de 2025 a las 22:09 UTCmonitoring

   Fleet sync latency has improved and we’re continuing to closely monitor latency while working with our third-party service provider. We will continue to provide updates as they become available.

4. 11 de agosto de 2025 a las 15:36 UTCmonitoring

   GoGuardian Fleet latency has improved significantly and jobs are processing as expected. We are continuing to monitor latency, but are confident this issue has been resolved. Thanks for your patience while we worked to resolve this issue and we apologize for any trouble caused by this issue.

5. 11 de agosto de 2025 a las 15:36 UTCresolved

   This incident has been resolved.

1. 7 de agosto de 2025 a las 15:09 UTCresolved

   We have resolved an issue with GoGuardian App-based deployments for GoGuardian Admin, GoGuardian Teacher, and GoGuardian Beacon, in which users may have experienced trouble with monitoring student devices and data between approximately 4:30pm ET and 6pm ET. If you are still experiencing trouble, please reach out to our support team using the form available here: https://support.goguardian.com/s/contactsupport. Thank you for your patience, and we apologize for any inconvenience caused by this downtime.

1. 12 de junio de 2025 a las 21:14 UTCinvestigating

   Some users may experience trouble connecting to GoGuardian Teacher, starting at approximately 2:00 PM Pacific Time. We are currently investigating the issue and working towards a resolution. We will keep you updated here with additional details. We sincerely apologize for any inconvenience.

2. 12 de junio de 2025 a las 21:20 UTCmonitoring

   We have implemented a fix to resolve issues related to loading the GoGuardian Teacher dashboard and service has been restored. We will continue to monitor performance to ensure full functionality. We apologize for any trouble caused by this issue.

3. 12 de junio de 2025 a las 21:56 UTCresolved

   We have resolved the issue causing trouble when connecting to the GoGuardian Teacher dashboard, which users may have experienced between 2:00 and 2:15 Pacific Time. Service has been fully restored. We apologize for any trouble caused by this issue.

1. 5 de junio de 2025 a las 16:39 UTCinvestigating

   We are currently investigating an issue preventing GoGuardian Fleet from working as expected. Access to view and edit newly synced devices may be currently unavailable. Our teams working to resolve this issue and we will keep you updated here with the latest information. We sincerely apologize for any inconvenience.

2. 6 de junio de 2025 a las 23:04 UTCresolved

   We have fully resolved an issue with GoGuardian Fleet in which users may have experienced the inability to view and edit newly synced devices. If you are still experiencing trouble, please reach out to our support team by responding to this message and sharing details of devices which may still be missing. Thank you for your patience while we worked to resolve this issue.

1. 7 de mayo de 2025 a las 18:22 UTCinvestigating

   Beacon SMS/text messages are currently not being received in some instances. We are working with carriers to resolve the issue. Please note that email notifications are still working as expected.

2. 8 de mayo de 2025 a las 20:49 UTCinvestigating

   We are in ongoing communication with our service providers to resolve the issue regarding GoGuardian Beacon SMS/text messages not being received for some customers. As a reminder, email notifications are still working as expected. Thank you for your patience.

3. 9 de mayo de 2025 a las 18:12 UTCmonitoring

   Update for GoGuardian Beacon SMS/text messages not being received for some customers and carriers - service has been restored for a majority of our customers. We will continue to monitor performance to ensure full functionality. Thank you for your patience.

4. 29 de mayo de 2025 a las 20:50 UTCresolved

   GoGuardian Beacon SMS/text message alert notifications have been fully restored and monitoring has now concluded.

1. 7 de mayo de 2025 a las 13:23 UTCinvestigating

   Some users may experience trouble loading specific student report pages within GoGuardian Admin, starting at approximately 5:20AM PDT (8:20AM EDT). We are currently investigating the issue and working towards a fix. Filtering remains working as expected. We will keep you updated here with additional details. We sincerely apologize for any inconvenience.

2. 7 de mayo de 2025 a las 16:27 UTCmonitoring

   We have implemented a fix to resolve issues related to loading student report activity within GoGuardian Admin starting approximately around 5:20AM PDT (8:20AM EDT) and service has been restored for a majority of our customers. We will continue to monitor performance to ensure full functionality. We apologize for any trouble caused by this issue.

3. 7 de mayo de 2025 a las 17:08 UTCresolved

   We have resolved the issue causing issues when loading specific student report activity pages which users may have experienced between 5:20AM PDT and 9:10AM PDT. Service has been fully restored. We apologize for any trouble caused by this issue.

1. 6 de marzo de 2025 a las 18:39 UTCinvestigating

   Some users may experience trouble loading classroom data within GoGuardian Teacher, starting at approximately Wednesday, March 5th, 2025. Users have reported slowness while using GoGuardian Teacher. So far, not all teachers seem to be impacted, but the number of reports has grown in the past 24 hours. Teachers attempting to monitor larger classrooms may be more likely to experience trouble with latency. We are currently investigating the issue and working towards a fix. We will keep you updated here with additional details. We sincerely apologize for any inconvenience caused by this issue.

2. 6 de marzo de 2025 a las 21:08 UTCmonitoring

   We have deployed a fix to address reports of trouble loading classrooms within GoGuardian Teacher. Please refresh your GoGuardian Teacher dashboard using CTRL+SHIFT+R (Windows/ChromeOS) or CMD+SHIFT+R (Mac) to ensure your GoGuardian Teacher is updated. If you continue to run into trouble with latency, please submit a case https://support.goguardian.com/s/contactsupport and include the URL you are on when seeing the slowness or latency from your address bar, and what action you're attempting (using Groups for example) when you see it most. Thank you for your patience while we have worked to address this issue.

3. 10 de marzo de 2025 a las 20:06 UTCresolved

   We successfully deployed a fix to address reports of trouble loading classrooms within GoGuardian Teacher. All internal latency metrics have returned to normal after an additional fix was deployed on Friday, March 7, 2025, and the majority of customers who reported latency have confirmed their performance has returned back to normal. To ensure your browser has received updates, please refresh your GoGuardian Teacher dashboard using CTRL+SHIFT+R (Windows/ChromeOS) or CMD+SHIFT+R (Mac) to ensure your GoGuardian Teacher is updated. If you continue to run into trouble with latency, please submit a case https://support.goguardian.com/s/contactsupport and include the URL you are on when seeing the slowness or latency from your address bar, and what action you're attempting (using Groups for example) when you see it most. Thank you for your patience while we have worked to address this issue.