Historial de interrupciones de Goto Apis

1. 4 de septiembre de 2026 a las 12:31 UTCinvestigating

   Estamos investigando activamente informes de que algunos clientes pueden estar experimentando problemas en la recepción de correos electrónicos de GoTo, incluyendo 2FA confirmaciones para Resolve, Rescate y GoToMyPC. Nuestros ingenieros están trabajando para identificar el problema y proporcionarán otra actualización en breve.

2. 4 de septiembre de 2026 a las 12:47 UTCidentified

   Nuestros ingenieros han identificado la tasa de entrega de correo electrónico está mejorando y están trabajando continuamente en una resolución con nuestro socio de correo electrónico. Vamos a proporcionar otra actualización en breve.

3. 4 de septiembre de 2026 a las 12:59 UTCmonitoring

   Nuestro socio ha corregido el problema y estamos viendo estabilidad sostenida en los servicios de correo electrónico. Seguiremos vigilando la situación y proporcionaremos una actualización final en breve.

4. 4 de septiembre de 2026 a las 13:31 UTCresolved

   Hemos confirmado que la cuestión se ha resuelto y que todos los sistemas son 100% operativos. Llevaremos a cabo un examen interno de esta cuestión y haremos mejoras apropiadas a nuestro sistema para ayudar a prevenir o minimizar la repetición futura.

Traducido automáticamente desde la actualización oficial del incidente.

1. 27 de agosto de 2026 a las 15:55 UTCidentified

   Nuestros ingenieros están investigando problemas con la firma de códigos para Rescate, GoToAsist v5, Pro y Central, lo que puede conducir a fallos intermitentes al iniciar las sesiones. Vamos a proporcionar otra actualización en breve.

2. 27 de agosto de 2026 a las 16:38 UTCidentified

   Nuestros ingenieros continúan investigando los problemas de firma de códigos reportados para Rescate, GoTo Assist v5, Pro y Central. Vamos a proporcionar otra actualización en breve.

3. 27 de agosto de 2026 a las 17:40 UTCmonitoring

   Nuestros ingenieros están viendo una mejora en la situación y estamos confirmando que todos los servicios son funcionales. Seguiremos vigilando la situación y proporcionaremos una actualización final en breve.

4. 28 de agosto de 2026 a las 16:24 UTCresolved

   Hemos confirmado que la cuestión se ha resuelto y que todos los sistemas son 100% operativos. Llevaremos a cabo un examen interno de esta cuestión y haremos mejoras apropiadas a nuestro sistema para ayudar a prevenir o minimizar la repetición futura.

Traducido automáticamente desde la actualización oficial del incidente.

1. 15 de agosto de 2026 a las 15:02 UTCidentified

   Nuestros ingenieros son conscientes de un problema que afecta el restablecimiento de contraseñas y correos electrónicos OTP que impactan a los usuarios de Microsoft365 y Outlook. Hemos identificado la cuestión como una cuestión de proveedores, y nos hemos comprometido con ellos para trabajar hacia la resolución. Vamos a proporcionar otra actualización en breve.

2. 15 de agosto de 2026 a las 15:52 UTCmonitoring

   Nuestros ingenieros están empezando a ver signos de recuperación después de una mitigación interna, ya que continúan involucrando al proveedor para la resolución final. Estamos viendo que las retries tienen éxito, tal que los usuarios afectados han podido recibir contraseña y tráfico de autenticación. Seguiremos vigilando la situación y proporcionaremos una actualización final en breve.

3. 15 de agosto de 2026 a las 16:33 UTCresolved

   Hemos confirmado que la cuestión se ha resuelto y que todos los sistemas son 100% operativos. Llevaremos a cabo un examen interno de esta cuestión y haremos mejoras apropiadas a nuestro sistema para ayudar a prevenir o minimizar la repetición futura.

Traducido automáticamente desde la actualización oficial del incidente.

1. 4 de agosto de 2026 a las 18:11 UTCidentified

   Our team is working on an issue regarding WhatsApp campaigns. Until this is resolved, we have temporarily disabled the following features and added an in-app notification for the affected customers. - Customers cannot send campaigns or initiate outbound conversations - Customers cannot onboard new WhatsApp numbers SMS campaigns are unaffected by this and remain functional. We are working with Meta to resolve this situation and will post an update as soon as possible.

2. 7 de agosto de 2026 a las 19:44 UTCidentified

   We are still fully engaged in the incident's resolution and are escalating the matter with Meta on all means available. We will post another update as soon as the situation progresses.

3. 13 de agosto de 2026 a las 17:48 UTCidentified

   Our engineers have made progress on the escalation with Meta and we are working to re-enable the Whatsapp 1-to-1 template features for all affected customers. WhatsApp campaigns are being addressed separately and remain unavailable for now. We will update this page as soon as we have a restoration estimate for this feature.

4. 14 de agosto de 2026 a las 15:11 UTCmonitoring

   Following the re-enablement of 1-to-1 templates yesterday, our engineers have re-enabled WhatAapp campaigns for all affected customers. A reload of the GoTo App will be necessary to access this feature again.

5. 14 de agosto de 2026 a las 16:09 UTCresolved

   We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

1. 3 de julio de 2026 a las 12:03 UTCinvestigating

   We are actively investigating reports that some Pro and Central customers may be experiencing issues when trying to login. Our engineers are working to identify the issue and will provide another update shortly.

2. 3 de julio de 2026 a las 12:39 UTCinvestigating

   Our engineers are still working to identify the source of this issue and will provide another update shortly.

3. 3 de julio de 2026 a las 13:23 UTCidentified

   Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

4. 3 de julio de 2026 a las 14:05 UTCidentified

   Our engineers have performed a change which will help restore functionality. However, it can take up to 4 hours to take full effect. In the meantime, login can be intermittently working. The team is also looking at other options to get to a faster recovery. We will provide another update shortly.

5. 3 de julio de 2026 a las 15:08 UTCidentified

   Our engineers have performed a change to restore functionality. It is still in progress to take full effect. In the meantime, login can be intermittently working. The team is also still looking at other options to get to a faster recovery. We will provide another update when new information is available.

6. 3 de julio de 2026 a las 16:02 UTCidentified

   Our engineers follow closely the change's progression towards resolution while investigating a faster option. Login can still be intermittently working. We will provide another update soon.

7. 3 de julio de 2026 a las 18:21 UTCidentified

   Our engineers have identified that change did not produce the expected outcome and are now working on an alternate solution. We will provide another update shortly.

8. 3 de julio de 2026 a las 19:21 UTCidentified

   Our engineers are seeing signs of improvements for Join.me, Pro and Central and still working on resolution for GoToMyPC. We will provide another update shortly.

9. 3 de julio de 2026 a las 19:55 UTCmonitoring

   Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update.

10. 3 de julio de 2026 a las 20:25 UTCresolved

    We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

1. 2 de julio de 2026 a las 11:49 UTCinvestigating

   We are actively investigating reports that a subset of GoTo Connect customers may be experiencing issues with inbound and outbound calls. Our engineers are working to identify the issue and will provide another update shortly.

2. 2 de julio de 2026 a las 11:54 UTCidentified

   Our engineers have identified the issue and are now actively working toward a resolution. We will provide another update shortly.

3. 2 de julio de 2026 a las 13:43 UTCidentified

   Our engineers continue to investigate the issue and are actively working to determine the best path toward resolution. We will provide another update shortly.

4. 2 de julio de 2026 a las 14:12 UTCidentified

   Our engineers are currently working on a plan to mitigate the issues and continue working toward resolution. We will provide another update shortly.

5. 2 de julio de 2026 a las 15:14 UTCidentified

   Our engineers are continuing to implement a fix for the issue. We will provide another update shortly.

6. 2 de julio de 2026 a las 16:06 UTCidentified

   Our engineers are continuing to investigate several underlying causes that result in the known issue. This includes identifying and following patterns, as well as understanding the full customer impact is. At this time, the investigation is ongoing. We will provide additional updates shortly.

7. 2 de julio de 2026 a las 16:36 UTCmonitoring

   Our engineers have implemented a fix that has addressed the inbound/outbound call issues that were reported, and we are now monitoring for continued stability. We will provide a final update shortly.

8. 2 de julio de 2026 a las 18:27 UTCresolved

   Our engineers are now seeing that all services are functional. We will conduct an internal review of this issue and will make appropriate improvements to ensure that this issue does not reoccur.

1. 1 de julio de 2026 a las 9:43 UTCinvestigating

   We are actively investigating reports that a subset of GoTo Connect customers may be experiencing issues with inbound and outbound calls. Our engineers are working to identify the issue and will provide another update shortly.

2. 1 de julio de 2026 a las 10:08 UTCidentified

   Our engineers have identified the issue and are now actively working toward a resolution. We will provide another update shortly.

3. 1 de julio de 2026 a las 10:40 UTCmonitoring

   Our engineers have corrected the issue, and we are confirming that all services are functional. We will continue monitoring the situation and will provide a final update shortly.

4. 1 de julio de 2026 a las 10:43 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 1 de julio de 2026 a las 10:50 UTCresolved

   We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

1. 19 de junio de 2026 a las 8:33 UTCinvestigating

   We are actively investigating reports of an impact affecting GoTo Connect, including Call History, Virtual Receptionist Reporting, Voicemail Deletion, and Call-Report Ingestion. Our engineers are working to identify the issue and will provide another update shortly.

2. 19 de junio de 2026 a las 8:38 UTCidentified

   Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

3. 19 de junio de 2026 a las 10:08 UTCidentified

   Our engineers continue to investigate the issue. We will provide another update as soon as it is available.

4. 19 de junio de 2026 a las 12:39 UTCmonitoring

   Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

5. 19 de junio de 2026 a las 13:11 UTCresolved

   We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

1. 28 de mayo de 2026 a las 14:17 UTCinvestigating

   We are actively investigating reports that some GoTo Connect customers may be experiencing authentication issues accessing the GoTo app or GoTo Admin or Analytics portals. Our engineers are working to identify the issue and will provide another update shortly.

2. 28 de mayo de 2026 a las 14:28 UTCidentified

   Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

3. 28 de mayo de 2026 a las 14:49 UTCmonitoring

   Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

4. 28 de mayo de 2026 a las 14:57 UTCresolved

   We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

1. 27 de mayo de 2026 a las 15:17 UTCinvestigating

   We are actively investigating an issue with Logmein Rescue may have issues starting or joining remote sessions. Our engineers are working to identify the issue and will provide another update shortly.

2. 27 de mayo de 2026 a las 15:45 UTCidentified

   Our engineers have identified the issue and are now actively working towards a resolution. We are seeing gradual improvement and continuing to monitor the progress. We will provide another update shortly.

3. 27 de mayo de 2026 a las 15:48 UTCmonitoring

   Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

4. 27 de mayo de 2026 a las 15:57 UTCresolved

   We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

1. 13 de mayo de 2026 a las 18:58 UTCinvestigating

   We are actively investigating reports that some LogMeIn Rescue and Central customers may be experiencing issues downloading the applet to start or join remote sessions. Our engineers are working to identify the issue and will provide another update shortly.

2. 13 de mayo de 2026 a las 19:22 UTCidentified

   Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

3. 13 de mayo de 2026 a las 20:04 UTCidentified

   Our engineers are continuing to work on this issue and continue to work towards a resolution. We will provide another update shortly.

4. 13 de mayo de 2026 a las 21:13 UTCidentified

   Our engineers are continuing to work on isolating the source of this issue. Due to its intermittent nature, trying again can allow to establish a proper connection. We will provide another update shortly.

5. 13 de mayo de 2026 a las 22:28 UTCmonitoring

   A potential fix was applied to resolve the issue, and we are continuing to monitor for stability. We will continue monitoring the situation and provide a final update shortly.

6. 13 de mayo de 2026 a las 22:40 UTCidentified

   Our engineers are still seeing some intermittent issues after the fix and are continuing to investigate those. We will provide a status update once we have further information. We will provide another update shortly.

7. 14 de mayo de 2026 a las 0:37 UTCidentified

   We are continuing to work towards a resolution to ensure stability in starting and joining sessions. We will provide another update shortly.

8. 14 de mayo de 2026 a las 1:12 UTCidentified

   Our engineers have identified a plan to get back the system to stustained stability and are starting to execute on it. We will provide another update shortly.

9. 14 de mayo de 2026 a las 2:03 UTCidentified

   Our engineers are executing on the established plan to get back the system to prolonged stability We will provide another update shortly.

10. 14 de mayo de 2026 a las 2:12 UTCmonitoring

    Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

11. 14 de mayo de 2026 a las 2:22 UTCresolved

    We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

1. 8 de mayo de 2026 a las 1:22 UTCinvestigating

   We are actively investigating reports that some Grasshopper customers may be experiencing login issues on apps. Our engineers are working to identify the issue and will provide another update shortly.

2. 8 de mayo de 2026 a las 2:09 UTCinvestigating

   Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

3. 8 de mayo de 2026 a las 4:10 UTCmonitoring

   Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

4. 8 de mayo de 2026 a las 17:11 UTCresolved

   We have confirmed that the issue has been resolved and all systems are 100% operational at this time. We will conduct an internal investigation of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

1. 7 de mayo de 2026 a las 18:31 UTCidentified

   Our engineers have identified the issue with call recordings and transcripts availability delay and are now actively working towards a resolution. We will provide another update shortly.

2. 8 de mayo de 2026 a las 1:54 UTCmonitoring

   Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

3. 8 de mayo de 2026 a las 2:01 UTCresolved

   We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

1. 6 de mayo de 2026 a las 16:55 UTCinvestigating

   We are actively investigating reports that some GoTo Connect customers may be experiencing issue opening the app. Our engineers are working to identify the issue and will provide another update shortly.

2. 6 de mayo de 2026 a las 16:57 UTCidentified

   Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

3. 6 de mayo de 2026 a las 17:06 UTCmonitoring

   Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

4. 6 de mayo de 2026 a las 17:23 UTCresolved

   We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

1. 20 de abril de 2026 a las 14:14 UTCinvestigating

   We are actively investigating reports that some GoTo Meeting and GoTo Admin customers may be experiencing timeouts when performing operations in GoTo Admin and GoTo Meeting components. Our engineers are working to identify the issue and will provide another update shortly.

2. 20 de abril de 2026 a las 14:34 UTCidentified

   Our engineers have identified the issue and are actively working to correct the underlying cause. This issue appears to have impacted functionality with GoTo Admin, GoTo Connect, Contact Center, Analytics, Resolve, and other related services. We will provide another update shortly.

3. 20 de abril de 2026 a las 14:55 UTCidentified

   This issue affects authentication to the various GoTo applications, which also affects Resolve, Pro/Central, in addition to GoTo Admin, Connect and Meetings. We will provide another update shortly.

4. 20 de abril de 2026 a las 15:12 UTCidentified

   Our engineers are seeing signs of recovery for login to our applications. Our team is still engaged in ensuring prolonged stability of the applications. We will provide another update shortly.

5. 20 de abril de 2026 a las 15:16 UTCmonitoring

   Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

6. 20 de abril de 2026 a las 15:23 UTCresolved

   We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

1. 15 de abril de 2026 a las 21:08 UTCinvestigating

   We are actively investigating reports that some GoTo Connect VoIP Phones Calls customers may be experiencing intermittent issues completing inbound calls. Our engineers are working to identify the issue and will provide another update shortly.

2. 15 de abril de 2026 a las 21:15 UTCidentified

   Our engineers have identified the issue as being caused by an ongoing incident with one of our underlying third-party service providers who are actively working towards a resolution. We will provide another update as soon as they become available.

3. 15 de abril de 2026 a las 21:38 UTCmonitoring

   Our underlying third-party service provider has corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

4. 15 de abril de 2026 a las 21:41 UTCresolved

   We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

1. 6 de abril de 2026 a las 12:58 UTCinvestigating

   We are actively investigating reports that some GoTo Connect customers may be experiencing issues with call quality for GoToConnect Web, Desktop and Mobile. Our engineers are working to identify the issue and will provide another update shortly.

2. 6 de abril de 2026 a las 13:16 UTCidentified

   Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

3. 6 de abril de 2026 a las 13:43 UTCmonitoring

   Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

4. 6 de abril de 2026 a las 13:47 UTCresolved

   We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

1. 25 de marzo de 2026 a las 16:08 UTCinvestigating

   We are actively investigating reports that some GoTo Connect customers may be experiencing audio issues on calls Our engineers are working to identify the issue and will provide another update shortly.

2. 25 de marzo de 2026 a las 16:15 UTCidentified

   Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

3. 25 de marzo de 2026 a las 16:20 UTCmonitoring

   Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

4. 25 de marzo de 2026 a las 16:35 UTCresolved

   We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

1. 18 de marzo de 2026 a las 15:37 UTCinvestigating

   We are actively investigating reports that some GoTo Webinar customers may be experiencing an issue starting sessions. Our engineers are working to identify the issue and will provide another update shortly.

2. 18 de marzo de 2026 a las 15:51 UTCidentified

   Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

3. 18 de marzo de 2026 a las 15:58 UTCidentified

   We are seeing improvements in GoTo Webinar, Training and Meeting as mitigating actions are being deployed. We will provide another update shortly.

4. 18 de marzo de 2026 a las 16:04 UTCmonitoring

   Our engineers have corrected the issue and we are monitoring recovery across all services which were affected. We will continue monitoring the situation and provide a final update shortly.

5. 18 de marzo de 2026 a las 18:19 UTCresolved

   We have confirmed that the issue has been resolved and that all systems are 100% operational.

1. 27 de febrero de 2026 a las 15:52 UTCinvestigating

   We are actively investigating reports that some Contact Center – Call Queue customers may be experiencing issues with queue calls not being distributed to Contact Center agents. Our engineers are working to identify the issue and will provide another update shortly.

2. 27 de febrero de 2026 a las 17:20 UTCinvestigating

   We are continuing to investigate the reports of call queue distribution issues. Our engineers are still fully engaged to identify the source of issue and will provide another update shortly.

3. 27 de febrero de 2026 a las 18:00 UTCidentified

   Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

4. 27 de febrero de 2026 a las 18:42 UTCmonitoring

   Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

5. 27 de febrero de 2026 a las 19:15 UTCresolved

   We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.