Historial de interrupciones de Helium

1. 21 de octubre de 2026 a las 23:00 UTCidentified

   La distribución de recompensas de esta noche se detiene como precaución mientras respondemos a un incidente de seguridad revelado por Railway, uno de nuestros proveedores de infraestructura. Todas las recompensas serán confirmadas una vez que se reanude la distribución. La descarga del transportista y la cobertura de la red no son afectadas, y no se necesita ninguna acción de los propietarios de Hotspot. Las actualizaciones se publicarán aquí.

2. 22 de octubre de 2026 a las 18:52 UTCmonitoring

   Tras el incidente de seguridad divulgado por Railway, uno de nuestros proveedores de infraestructura, el equipo de Helium proactivamente tomó ciertos servicios fuera de línea para proteger la red. Esos servicios están respaldados y las recompensas del 21 de octubre ahora son reclamables. Los datos del 21 de octubre que no se procesaron antes de la pausa de servicios aparecerán en las recompensas del 22 de octubre. Nada perdido, sólo cambió un día. La descarga del transportista y la cobertura de la red no fueron afectadas. Más actualizaciones a seguir.

3. 24 de octubre de 2026 a las 22:37 UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. 18 de septiembre de 2026 a las 21:20 UTCinvestigating

   La red está experimentando una tasa de rechazo anormalmente alta de uno de nuestros socios portadores. Trabajamos activamente con ellos para resolverlo.

2. 18 de septiembre de 2026 a las 21:37 UTCmonitoring

   El socio del transportista ha resuelto el problema. Seguimos monitoreando métricas.

3. 19 de septiembre de 2026 a las 15:04 UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. 14 de septiembre de 2026 a las 19:37 UTCinvestigating

   HNT reward claiming has been temporary paused as a preventive measure while a potential exploit is investigated. Esta medida se adoptó para proteger la integridad de la red durante la investigación. El equipo está trabajando activamente para resolver el problema y espera compartir una actualización pronto. Gracias por su paciencia.

2. 15 de septiembre de 2026 a las 0:24 UTCmonitoring

   Se ha aplicado una solución y estamos monitoreando los resultados.

3. 15 de septiembre de 2026 a las 14:12 UTCmonitoring

   Continuamos monitoreando cualquier otro problema.

4. 15 de septiembre de 2026 a las 15:14 UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. 27 de julio de 2026 a las 23:17 UTCinvestigating

   Investigar la cuestión de conectividad que afecta al tráfico de transportistas aguas arriba con el transportista 2.

2. 27 de julio de 2026 a las 23:43 UTCidentified

   Transportador 2 salida general. Esperando resolución.

3. 28 de julio de 2026 a las 1:28 UTCmonitoring

   Supervisión y espera de resolución.

4. 28 de julio de 2026 a las 14:44 UTCresolved

   Este incidente ha sido resuelto.

Traducido automáticamente desde la actualización oficial del incidente.

1. 12 de julio de 2026 a las 16:53 UTCinvestigating

   We’re observing an increase in hotspot heartbeat issues and are currently investigating. We will continue to keep the community updated.

2. 13 de julio de 2026 a las 15:23 UTCresolved

   We've resolved an issue affecting network connectivity, caused by a certificate issue. The certificate has been corrected, and we've implemented additional monitoring to detect and prevent this type of issue going forward.

Traducido automáticamente desde la actualización oficial del incidente.

1. 15 de abril de 2026 a las 17:25 UTCresolved

   Some Helium Mobile Hotspots had an issue where devices could connect to WiFi but couldn’t actually use the internet, due to a problem on those specific units, while the overall network was working normally. A fix is being worked on for affected hotspots - if you experience this behaviour, restarting your hotspot is advised.

Traducido automáticamente desde la actualización oficial del incidente.

1. 11 de marzo de 2026 a las 2:04 UTCidentified

   A performance issue is affecting Helium Packet Router performance in the Frankfurt region. This may affect IoT device message delivery in Europe. The team has identified the issue and is scaling resources to resolve the issue.

2. 11 de marzo de 2026 a las 2:44 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 11 de marzo de 2026 a las 3:20 UTCresolved

   This incident has been resolved.

Traducido automáticamente desde la actualización oficial del incidente.

1. 12 de febrero de 2026 a las 16:24 UTCresolved

   During the IMS-Prod upgrade, services experienced a brief outage of roughly 15–20 minutes due to a load balancer and DNS issue introduced during the update. This impacted the Hotspot dashboard and related IMS services. The issue was identified and resolved, and all systems are now fully operational.

Traducido automáticamente desde la actualización oficial del incidente.

1. 27 de enero de 2026 a las 17:57 UTCidentified

   An upstream service is causing some Hotspots to fail to load. The team is investigating the issue and will deploy a fix shortly.

2. 27 de enero de 2026 a las 19:54 UTCresolved

   This incident has been resolved.

Traducido automáticamente desde la actualización oficial del incidente.

1. 18 de noviembre de 2025 a las 14:36 UTCidentified

   Due to the current Cloudflare outage worldwide, some services are currently unavailable. We are monitoring the situation and will post updates here as they become available.

2. 18 de noviembre de 2025 a las 15:06 UTCresolved

   Cloudflare services have recovered.

Traducido automáticamente desde la actualización oficial del incidente.

1. 15 de noviembre de 2025 a las 0:57 UTCinvestigating

   We’re seeing reduced traffic from one carrier starting yesterday. Other carriers are unaffected. We are collaborating with the carrier to understand the behavior. We’ll update once we have more details.

2. 15 de noviembre de 2025 a las 17:54 UTCidentified

   The issue appears to stem from a recent software update on the carrier's side and we’re actively collaborating on a fix with our partner. Traffic from other carriers remains unaffected. We’ll share more updates as progress continues but we're not expecting any updates until Monday at the earliest.

3. 23 de noviembre de 2025 a las 0:01 UTCresolved

   The technical issue impacting service has been resolved. Carrier traffic has stabilized. We’ll continue monitoring to ensure everything remains nominal.

Traducido automáticamente desde la actualización oficial del incidente.

1. 6 de noviembre de 2025 a las 14:38 UTCinvestigating

   We’re currently investigating a Brownfield service degradation. The issue appears to be linked to a connection problem between RADIUS AAA instances following the latest radiator-rs deployment. Our team is working to identify and resolve the problem as quickly as possible. Further updates will be shared here once more information is available.

2. 7 de noviembre de 2025 a las 14:27 UTCresolved

   This incident has been resolved.

Traducido automáticamente desde la actualización oficial del incidente.

1. 16 de octubre de 2025 a las 23:30 UTCinvestigating

   We are aware of an issue affecting access to the Helium Mobile Builder Dashboard. Some users may be unable to log in, while others who can access their dashboards are experiencing issues viewing hotspot telemetry data. This appears to be a visual-only issue and does not affect hotspot performance or reward earnings. The team is actively investigating the cause and working on a resolution. We expect to provide an update by end of day tomorrow (October 17, 2025).

2. 16 de octubre de 2025 a las 23:32 UTCinvestigating

   Note that the issue may affect explorer statistics related to data transferred and daily active users. . We are continuing to investigate this issue.

3. 16 de octubre de 2025 a las 23:40 UTCinvestigating

   We are continuing to investigate this issue.

4. 17 de octubre de 2025 a las 14:47 UTCresolved

   This issue was resolved

Traducido automáticamente desde la actualización oficial del incidente.

1. 1 de octubre de 2025 a las 18:06 UTCidentified

   Native token swap functionality in the Helium Wallet app is currently unavailable due to a downstream change with Jupiter's APIs. All users of current versions (v2.14.16 and prior) of Helium Wallet will have to use the dApp browser for swaps until v2.14.17 is implemented, deployed, and approved by App Stores.

2. 1 de octubre de 2025 a las 19:35 UTCidentified

   The fix for native swaps (v2.14.17) is currently in App Store review on both Android and iOS. We’ll update once it’s approved and live.

3. 1 de octubre de 2025 a las 21:23 UTCresolved

   Native swap functionality has been restored with the release of Helium Wallet v2.14.17, now live on both the App Store (iOS) and Google Play (Android). Please update to the latest version to resume in-app swaps.

Traducido automáticamente desde la actualización oficial del incidente.

1. 2 de septiembre de 2025 a las 21:22 UTCidentified

   We are currently investigating reports of mobile onboarding failures. Affected users may see the following error when attempting to onboard: {"InstructionError":[2,{"Custom":6016}]} Impact: All new Mobile onboards are currently failing. Existing Mobile users are unaffected.

2. 2 de septiembre de 2025 a las 22:01 UTCresolved

   This incident has been resolved.

Traducido automáticamente desde la actualización oficial del incidente.

1. 29 de agosto de 2025 a las 22:11 UTCidentified

   Following the recent Mobile Oracle infrastructure migration, the team has noticed that a subset of HMHs are failing to submit speed tests. The lack of speed tests will prevent a Hotspot from receiving Proof of Coverage rewards. A backend patch has been applied which will likely address the issue without operator intervention. However, if you notice your HMH is failing to submit speed tests, a simple reboot should resolve the issue.

2. 3 de septiembre de 2025 a las 13:47 UTCmonitoring

   A backend patch has been applied to address issues with Hotspots failing to submit speed tests. If you’re still seeing problems, a reboot should fix it. We’ll continue to monitor.

3. 7 de octubre de 2025 a las 19:04 UTCresolved

   This incident has been resolved.

Traducido automáticamente desde la actualización oficial del incidente.

1. 22 de agosto de 2025 a las 17:23 UTCinvestigating

   We are currently investigating reports of Error 522 (Connection Timeout) affecting some users during onboarding and hotspot updates. Impact: users may see a timeout or error message when attempting to complete payments or update antenna information. Scope: Issue appears intermittent and does not affect all devices. Current Status: Our engineering team has identified this as potentially related to recent application updates. A fix is being tested. We’ll provide updates here as we learn more. Thank you for your patience.

2. 22 de agosto de 2025 a las 18:28 UTCresolved

   Resolved: Error 522 (Connection Timeout) We’ll continue monitoring to ensure stability. Thank you for your patience while we worked to resolve this.

Traducido automáticamente desde la actualización oficial del incidente.

1. 23 de junio de 2025 a las 17:02 UTCmonitoring

   We are currently investigating an issue preventing FreedomFi AGWs from being onboarded as IoT Hotspots. We are assessing the impact and determining next steps, including restoring onboarding capabilities. Current Status: * FreedomFi AGW onboarding temporarily unavailable. * Root cause identified Further updates will be shared as the situation develops. Please reach out to support if you are affected.

2. 13 de agosto de 2025 a las 19:27 UTCresolved

   This issue has been resolved

Traducido automáticamente desde la actualización oficial del incidente.

1. 8 de abril de 2025 a las 19:07 UTCinvestigating

   The core developers are investigating an outage in Hotspot rewards claiming in the Helium Wallet app. This appears to be due to a downstream dependency on an infrastructure provider that helps index Helium data for clients like the Helium Wallet.

2. 8 de abril de 2025 a las 21:29 UTCidentified

   Core developers have identified the downstream infrastructure provider and while they are working on a fix, we are also applying some mitigation. This will require an upgrade of the Helium Wallet app. We are starting the process to update metadata, the app, and submit it to the App Stores for review.

3. 8 de abril de 2025 a las 23:15 UTCresolved

   The downstream storage provider has resolved their outage and we are closing this issue. That said, a new version of the Helium Wallet app will be released in the next 24 hours (assuming app store reviews are expedited) that should prevent this particular impact in the future.

Traducido automáticamente desde la actualización oficial del incidente.

1. 4 de mayo de 2024 a las 5:29 UTCidentified

   Due to Solana network congestion, transactions may fail or be delayed. For example, Hotspot reward claims may take several minutes to complete. Keep the wallet app open after hitting claim button or try again later.

2. 9 de mayo de 2024 a las 16:45 UTCresolved

   The Helium Foundation has deployed additional Solana RPC infrastructure in order to support the growing Helium Wallet user base.

Traducido automáticamente desde la actualización oficial del incidente.