Historial de interrupciones de Hiver

1. 3 de agosto de 2026 a las 9:38 UTCidentified

   Actualmente estamos investigando un problema que afecta la sincronización de correo electrónico y la asignación de correo electrónico. Nuestro equipo de ingeniería está trabajando activamente para identificar la causa raíz. Estamos monitoreando de cerca la situación y proporcionaremos una actualización en los próximos 30 minutos.

2. 3 de agosto de 2026 a las 9:46 UTCmonitoring

   Hemos implementado una solución y estamos monitoreando de cerca el sistema para asegurar que todo se está recuperando como se espera. Nuestra prioridad principal es restaurar la funcionalidad para que pueda continuar utilizando Hiver sin interrupciones. Compartiremos nuestra próxima actualización tan pronto como se disponga de más información.

3. 3 de agosto de 2026 a las 9:52 UTCresolved

   Se ha resuelto el problema que afecta a la sincronización de correo electrónico y la asignación de correo electrónico. Todos los servicios funcionan normalmente.

Traducido automáticamente desde la actualización oficial del incidente.

1. 24 de julio de 2026 a las 12:01 UTCmonitoring

   Actualmente estamos experimentando una perturbación del servicio que afecta a Hiver debido a una salida continua con Amazon Web Services (AWS), uno de nuestros proveedores de infraestructura. Como resultado, algunos usuarios pueden experimentar problemas con los servicios Hiver. Nuestro equipo está monitoreando activamente la situación y trabajando para minimizar el impacto. Proporcionaremos más actualizaciones a medida que se disponga de más información.

2. 24 de julio de 2026 a las 12:11 UTCmonitoring

   Estamos viendo signos iniciales de recuperación a medida que los servicios de AWS comienzan a estabilizarse. Los servicios de Hiver también se están recuperando gradualmente. Nuestro equipo sigue vigilando de cerca la situación y proporcionará nuevas actualizaciones mientras trabajamos para la restauración completa de los servicios.

3. 24 de julio de 2026 a las 13:16 UTCresolved

   Se ha resuelto la interrupción del servicio de AWS y los servicios de Hiver se han recuperado completamente. Gracias por su paciencia y comprensión.

Traducido automáticamente desde la actualización oficial del incidente.

1. 13 de mayo de 2026 a las 8:08 UTCinvestigating

   We are currently investigating an issue where some users are unable to change email statuses and assign emails in Hiver for Gmail. Our engineering team is actively working to identify the root cause and restore normal functionality as quickly as possible. We apologize for the inconvenience and will continue to share updates here as we make progress.

2. 13 de mayo de 2026 a las 8:13 UTCidentified

   We have identified the cause of the issue affecting the ability to change email statuses and assign emails in Hiver for Gmail. Our engineering team is currently working on implementing a fix and restoring full functionality as quickly as possible.

3. 13 de mayo de 2026 a las 8:16 UTCresolved

   The issue affecting the ability to change email statuses and assign emails in Hiver for Gmail has now been resolved. Our engineering team has implemented the fix, and services are operating normally again.

1. 4 de mayo de 2026 a las 15:55 UTCidentified

   We are experiencing issues with email synchronization. Our best engineers are continuing to diagnose the issue. We will share the next update within 30 minutes.

2. 4 de mayo de 2026 a las 16:22 UTCidentified

   We’re currently investigating an issue affecting email synchronization. Our engineering team is actively working to identify the root cause and resolve it at the earliest. We’re closely monitoring the situation and will share the next update as soon as possible.

3. 4 de mayo de 2026 a las 17:03 UTCidentified

   Our engineering team continues to investigate the email synchronization issue. We are making progress in narrowing down the root cause and will share a more detailed update within the next 60 minutes. Thank you for your patience.

4. 4 de mayo de 2026 a las 17:48 UTCidentified

   We sincerely apologize for the continued disruption. Our engineering team is still actively investigating the email synchronization issue and working with urgency to resolve it. We will continue to share updates here as soon as possible.

5. 4 de mayo de 2026 a las 17:48 UTCidentified

   We are continuing to work on a fix for this issue.

6. 4 de mayo de 2026 a las 18:39 UTCidentified

   We recognize the inconvenience this has caused and sincerely regret the disruption. The team is investigating the issue with high priority and working to restore normal service as quickly as possible. Thank you for your continued understanding.

7. 4 de mayo de 2026 a las 20:47 UTCidentified

   We understand the inconvenience this may have caused and sincerely apologize for the disruption. Our team is actively investigating the issue as a top priority and is working to restore full service at the earliest. We appreciate your patience and understanding.

8. 4 de mayo de 2026 a las 22:05 UTCidentified

   We recognize the impact this email synchronization issue is having and sincerely apologize for the inconvenience caused. Our engineering team is investigating this as a top priority and remains fully engaged in restoring normal service. We will share the next update as soon as more information becomes available.

9. 4 de mayo de 2026 a las 22:47 UTCmonitoring

   Email synchronization is currently recovering, and our team is closely monitoring progress to ensure full restoration of functionality.

10. 4 de mayo de 2026 a las 23:51 UTCmonitoring

    Hiver’s email synchronization is still recovering, and our team continues to monitor progress closely. We will share another update once it is fully restored.

11. 5 de mayo de 2026 a las 1:42 UTCresolved

    Hiver’s email synchronization has been fully recovered. All services are up and running.

12. 6 de mayo de 2026 a las 15:49 UTCpostmortem

    # **Incident postmortem: Email Sync Delay in Shared Inboxes** > Total downtime > > **6.5 hrs** > > Uptime in May 2026 > > **98.95%** > > Prior 12-month avg uptime of Hiver Services > > **≈ 99.98%** **What happened** On May 4, 2026, new incoming emails stopped appearing in Hiver shared inboxes for approximately 6.5 hours. The root cause was an unexpected and severe surge in message queue volume that overwhelmed a core infrastructure component — the Sync Engine — responsible for pulling emails from Gmail into Hiver in real time. Hiver's infrastructure is designed to handle up to 2× our peak traffic at all times. This is one reason we have maintained near-perfect uptime over the past two years. On this occasion, the surge exceeded even that ceiling, bringing the Sync Engine to a near-complete halt. **What we've done immediately** Our engineers have done a deep analysis of this incident. As a remediation step, we have added more elasticity to the message queues infrastructure so that it has more headroom for future surges. We are also committed to migrate additional queues incrementally and completely to the elastic queue infrastructure over the coming weeks. **What we're doing next** Beyond the immediate fixes, we are evaluating several longer-term improvements including faster detection-to-recovery workflows and more granular controls during abnormal volume conditions. We will keep sharing further details on this page as we make progress.

1. 29 de abril de 2026 a las 15:39 UTCresolved

   On April 28th at 3:05 PM UTC, Hiver faced an issue with Chat services, which lasted for about 43 minutes. Our engineers quickly identified the cause and the issue was fully resolved by 3:48 PM UTC.

1. 31 de marzo de 2026 a las 15:34 UTCinvestigating

   Due to an ongoing Google authorization issue, creating new Shared Mailboxes and reauthorizing Google user or group inboxes is currently unavailable. Our team is actively working with Google to resolve this at the earliest. If you need any assistance, please reach out to [email protected].

2. 1 de abril de 2026 a las 8:02 UTCresolved

   This incident has been resolved.

1. 27 de marzo de 2026 a las 11:53 UTCidentified

   We’re currently experiencing an issue with email sync in Hiver. Our engineering team is actively investigating and working to resolve this. We’ll share the next update within the next 30 minutes.

2. 27 de marzo de 2026 a las 12:40 UTCresolved

   We're back! All our Hiver services are up and running now. We thank you for your patience.

1. 18 de noviembre de 2025 a las 17:12 UTCresolved

   On November 18th at 6:30 AM UTC, Hiver faced an issue with Automation services, which lasted for about 1 hour 30 minutes. Our engineers quickly identified the cause and the issue was fully resolved by 8:00 AM UTC.

1. 6 de octubre de 2025 a las 16:49 UTCinvestigating

   We are currently investigating issues affecting the performance of Hiver's Activity Panel. Our engineering team is actively working on diagnosing and resolving the problem. We will provide an update within the next 30 minutes.

2. 6 de octubre de 2025 a las 17:26 UTCinvestigating

   Our engineering team continues to investigate the cause of the degraded performance affecting Hiver’s Activity Panel. We are actively working to identify the root cause and will share the next update within 30 minutes.

3. 6 de octubre de 2025 a las 17:47 UTCresolved

   We’ve deployed a fix, and all Hiver services are now fully operational. Thank you for your patience while we worked to resolve this issue.

1. 24 de septiembre de 2025 a las 11:14 UTCidentified

   We’ve received reports from customers in the European region that the Hiver extension isn’t loading. Our engineering team is actively looking into it, and we’ll provide an update within the next 30 minutes.

2. 24 de septiembre de 2025 a las 11:53 UTCidentified

   The issue with the Hiver extension in the European region has been fully resolved. Services are operating normally, and we truly appreciate your patience and understanding.

3. 24 de septiembre de 2025 a las 12:53 UTCresolved

   This incident has been resolved.

1. 1 de abril de 2025 a las 14:31 UTCresolved

   On April 1, 2025, at approximately 08:15 AM UTC, Hiver encountered delays in email synchronization, lasting about 45 minutes. Our engineers identified the root cause and fully resolved the issue by 09:00 AM UTC.

1. 25 de marzo de 2025 a las 9:35 UTCidentified

   We are currently investigating issues with the Hiver extension. Our engineering team is actively working to identify the root cause. The next update will be provided within 30 minutes.

2. 25 de marzo de 2025 a las 9:52 UTCidentified

   We are actively deploying a fix for the issue with the Hiver extension. Our engineering team is working to resolve this as quickly as possible. We appreciate your patience.

3. 25 de marzo de 2025 a las 9:53 UTCresolved

   All Hiver services are now fully operational. We thank you for your patience and understanding.

1. 27 de enero de 2025 a las 10:35 UTCidentified

   We are currently facing issues with Hiver's Chat services. Our top engineers are actively working to diagnose and resolve the problem. We will provide the next update within 30 minutes.

2. 27 de enero de 2025 a las 10:44 UTCresolved

   The engineering team has successfully resolved the issue. All Hiver services are fully operational. We appreciate your patience and understanding.

1. 7 de enero de 2025 a las 22:06 UTCinvestigating

   Hiver services are currently experiencing degraded performance. Our engineers are actively working on resolving the issue, and we'll provide an update within the next 30 minutes.

2. 7 de enero de 2025 a las 22:37 UTCidentified

   We are actively deploying a fix and our engineering team is working diligently to resolve the issue as quickly as possible. We appreciate your patience and will provide further updates shortly.

3. 7 de enero de 2025 a las 22:56 UTCmonitoring

   We’ve deployed the fix and are actively monitoring the system to ensure there is no further degradation in Hiver’s performance. Our priority is to maintain smooth and uninterrupted service. We’ll provide the next update as soon as it’s available.

4. 7 de enero de 2025 a las 23:08 UTCresolved

   We’re back! All Hiver services are now fully operational. Thank you for your patience and understanding.

1. 2 de enero de 2025 a las 13:51 UTCidentified

   We're currently encountering an issue with the Hiver extension. Our top engineers are actively diagnosing the problem, and we will provide the next update within 30 minutes.

2. 2 de enero de 2025 a las 14:21 UTCresolved

   The issue has been resolved, and all Hiver services are back online. Thank you for your patience.

1. 5 de diciembre de 2024 a las 15:50 UTCresolved

   The sync process was delayed due to Gmail API failure, impacting operations from 10:30 AM to 11:30 AM GMT. The issue has now been fully resolved, and services are back to normal.

1. 5 de diciembre de 2024 a las 15:56 UTCresolved

   Hiver's Activity Panel services experienced downtime. The issue is now resolved and services are fully operational.

1. 13 de septiembre de 2024 a las 16:12 UTCinvestigating

   We are aware of the "Gmail API error" impacting a subset of users and our team is actively investigating it. We will provide the next update in 30 minutes. Thank you for your patience as we work to resolve this matter.

2. 13 de septiembre de 2024 a las 17:15 UTCresolved

   Hiver services are now fully operational. The issue was caused by Gmail API failures. Thank you for your patience.

1. 1 de agosto de 2024 a las 11:06 UTCresolved

   Hiver's services are currently experiencing performance degradation. Few users reported delay in loading of Hiver's Activity Panel. This incident occurred between 2:18 PM UTC and 2:41 PM UTC on August 31st. Our engineering team investigated the root cause and a fix has been rolled out.

1. 23 de julio de 2024 a las 15:35 UTCidentified

   We are experiencing issues with email synchronization. Our best engineers are continuing to diagnose the issue. We will share the next update within 30 minutes.

2. 23 de julio de 2024 a las 16:12 UTCidentified

   Our engineers are continuing to investigate the delay in email synchronization. We are actively working on this and are committed to resolving it as quickly as possible. Rest assured, we will provide an update within 30 minutes.

3. 23 de julio de 2024 a las 17:03 UTCidentified

   Our engineers are diligently working to resolve the email synchronization issue. Rest assured, we are committed to restoring full functionality as swiftly as possible. We will share another update within the next 30 minutes.

4. 23 de julio de 2024 a las 18:09 UTCresolved

   We have deployed the fix and are monitoring the system. All Hiver services are up and running again. We are grateful for your patience and understanding.