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    Historial de interrupciones de Impero

    21 incidentes de Impero registrados desde mayo de 2019, con actualizaciones oficiales, componentes afectados, duración y detalles de resolución.

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    Latency and Timeouts - Upstream Network Issues

    Comenzó 25 de enero de 2023 a las 9:17 UTC · 6h 3m

    Pending
    Componentes afectados
    us.edpro.cloudus1.edpro.clouduk1.edpro.clouduseast.edpro.clouduk.edpro.cloud
    1. 25 de enero de 2023 a las 9:17 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 25 de enero de 2023 a las 9:32 UTCidentified

      The issue identified is resulting in slowness on our services and sometimes, some service requests may time out. Our upstream provider is working on resolving the issue. Updates here will be limited as the issue is not within our control. We apologise for the disruption.

    3. 25 de enero de 2023 a las 14:00 UTCmonitoring

      Our testing and monitoring over the last few hours has shown that the issue is no longer affecting our services. Our upstream service provider has not yet marked their incident, which caused the problems on our services earlier today, as resolved. We are monitoring the situation.

    4. 25 de enero de 2023 a las 15:20 UTCresolved

      This incident has been resolved.

    Intermittent issues with EdPro

    Comenzó 7 de octubre de 2020 a las 18:15 UTC · 3h 31m

    Pending
    Componentes afectados
    us.edpro.cloud
    1. 7 de octubre de 2020 a las 20:31 UTCinvestigating

      We are currently investigating intermittent issues across EdPro with most errors being seen in the US. We currently believe this is related to an upstream failure by a provider and are investigating as a priority.

    2. 7 de octubre de 2020 a las 20:43 UTCmonitoring

      Service has been restored and functionality tested. We are continuing to monitor closely.

    3. 8 de octubre de 2020 a las 5:40 UTCresolved

      This incident has been resolved.

    Increased SSO errors for UK

    Comenzó 25 de septiembre de 2020 a las 9:02 UTC · 12m

    IssuesIncidente menor
    Componentes afectados
    uk1.edpro.clouduk.edpro.cloud
    1. 25 de septiembre de 2020 a las 9:02 UTCinvestigating

      We are currently investigating this issue.

    2. 25 de septiembre de 2020 a las 9:10 UTCinvestigating

      We are continuing to investigate this issue.

    3. 25 de septiembre de 2020 a las 9:11 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 25 de septiembre de 2020 a las 9:14 UTCresolved

      This incident has been resolved.

    Google Classroom Sync

    Comenzó 16 de junio de 2020 a las 9:55 UTC · 57m

    OutageIncidente mayor
    Componentes afectados
    us.edpro.clouduk.edpro.cloud
    1. 16 de junio de 2020 a las 9:55 UTCinvestigating

      We are currently investigating this issue.

    2. 16 de junio de 2020 a las 10:08 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 16 de junio de 2020 a las 10:53 UTCresolved

      This incident has been resolved.

    Prod-US-Major Outage

    Comenzó 8 de mayo de 2020 a las 10:07 UTC · 1h 17m

    OutageIncidente crítico
    Componentes afectados
    us.edpro.cloud
    1. 8 de mayo de 2020 a las 10:07 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 8 de mayo de 2020 a las 10:37 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 8 de mayo de 2020 a las 11:24 UTCresolved

      This incident has been resolved.

    US Log-in Failure

    Comenzó 18 de marzo de 2020 a las 16:03 UTC · 4h 13m

    OutageIncidente crítico
    Componentes afectados
    us.edpro.cloud
    1. 18 de marzo de 2020 a las 16:03 UTCinvestigating

      We are currently investigating this issue.

    2. 18 de marzo de 2020 a las 16:07 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 18 de marzo de 2020 a las 20:16 UTCresolved

      This incident has been resolved.

    EdTeach unavailable in US

    Comenzó 10 de marzo de 2020 a las 18:57 UTC · 1h 8m

    OutageIncidente mayor
    Componentes afectados
    us.edpro.cloud
    1. 10 de marzo de 2020 a las 18:57 UTCinvestigating

      We are currently investigating this issue.

    2. 10 de marzo de 2020 a las 19:05 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 10 de marzo de 2020 a las 20:05 UTCresolved

      This incident has been resolved.

    US System outage

    Comenzó 30 de enero de 2020 a las 15:01 UTC · 1h 15m

    OutageIncidente crítico
    Componentes afectados
    us.edpro.cloud
    1. 30 de enero de 2020 a las 15:01 UTCinvestigating

      We are currently investigating this issue.

    2. 30 de enero de 2020 a las 15:46 UTCmonitoring

      A critical issue was found with one of our services, this service has been restarted and the system looks to be stable again. We will continue to monitor closely for the next 30 minutes.

    3. 30 de enero de 2020 a las 16:16 UTCresolved

      This incident has been resolved.

    US Thumbnails not loading

    Comenzó 27 de enero de 2020 a las 16:00 UTC · 0m

    OutageIncidente mayor
    1. 28 de enero de 2020 a las 10:06 UTCresolved

      A partial loss of service was reported with one of our API's, which led to Thumbnails not loading for most customers in the US.

    DNS Issue

    Comenzó 16 de diciembre de 2019 a las 11:51 UTC · 12h 34m

    OutageIncidente crítico
    Componentes afectados
    us.edpro.cloud
    1. 16 de diciembre de 2019 a las 11:51 UTCidentified

      An issue with a third-party DNS has left our site inaccessible. The fix has already been implemented but will take time to roll-out.

    2. 16 de diciembre de 2019 a las 15:54 UTCmonitoring

      The fix has been implemented and we've been seeing customers able to access the system again for a while. Continuing to monitor the situation until we're confident all customers are unaffected.

    3. 17 de diciembre de 2019 a las 0:25 UTCresolved

      We are confident customers are no longer affected by this issue. If you continue to have trouble accessing our systems please contact our support team for help.

    edpro cloud inaccessible

    Comenzó 3 de noviembre de 2019 a las 1:12 UTC · 13h 3m

    OutageIncidente crítico
    Componentes afectados
    us.edpro.clouduk.edpro.cloud
    1. 3 de noviembre de 2019 a las 10:49 UTCinvestigating

      We are currently investigating this issue.

    2. 3 de noviembre de 2019 a las 10:50 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 3 de noviembre de 2019 a las 14:15 UTCresolved

      We have replaced our failing loadbalancing system and all tested as working.

    Prod-UK-Connection Service Incident

    Comenzó 3 de octubre de 2019 a las 8:03 UTC · 20m

    OutageIncidente crítico
    Componentes afectados
    uk.edpro.cloud
    1. 3 de octubre de 2019 a las 8:03 UTCinvestigating

      We are currently investigating this issue.

    2. 3 de octubre de 2019 a las 8:03 UTCinvestigating

      We are continuing to investigate this issue.

    3. 3 de octubre de 2019 a las 8:11 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 3 de octubre de 2019 a las 8:22 UTCresolved

      This incident has been resolved.

    UK Connection Service Outage

    Comenzó 25 de septiembre de 2019 a las 9:30 UTC · 55m

    OutageIncidente mayor
    Componentes afectados
    uk.edpro.cloud
    1. 25 de septiembre de 2019 a las 9:30 UTCinvestigating

      We are currently investigating this issue.

    2. 25 de septiembre de 2019 a las 9:36 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 25 de septiembre de 2019 a las 9:37 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 25 de septiembre de 2019 a las 10:25 UTCresolved

      This incident has been resolved.

    UK connection service outage

    Comenzó 10 de septiembre de 2019 a las 8:07 UTC · 2h 23m

    OutageIncidente crítico
    Componentes afectados
    uk.edpro.cloud
    1. 10 de septiembre de 2019 a las 8:07 UTCinvestigating

      We are currently investigating this issue.

    2. 10 de septiembre de 2019 a las 8:09 UTCidentified

      We will be performing a restart of our UK connection service which will restore service for all customers. We believe service will be resolved within a few minutes.

    3. 10 de septiembre de 2019 a las 8:17 UTCmonitoring

      A web service restart has been performed and connectivity looks to have been restored for all customers. We will continue to monitor.

    4. 10 de septiembre de 2019 a las 10:30 UTCresolved

      This incident has been resolved.

    Minor outage on US Connection Service

    Comenzó 9 de septiembre de 2019 a las 18:39 UTC · 0m

    Pending
    1. 9 de septiembre de 2019 a las 18:51 UTCresolved

      Our monitoring detected a momentary outage on our US Connection Service, lasting for around 2.5 minutes.

    Connection Service partial outage

    Comenzó 29 de agosto de 2019 a las 12:31 UTC · 3h 4m

    OutageIncidente mayor
    Componentes afectados
    us.edpro.clouduk.edpro.cloud
    1. 29 de agosto de 2019 a las 12:31 UTCidentified

      We have identified an issue with our Connection Services which occurred at 10:46 UTC.

    2. 29 de agosto de 2019 a las 12:41 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 29 de agosto de 2019 a las 15:35 UTCresolved

      This was caused by an Azure infrastructure issue, and we have had confirmation that this has now been resolved.

    UK Connection Service Failed State

    Comenzó 29 de agosto de 2019 a las 7:24 UTC · 1h 36m

    OutageIncidente mayor
    Componentes afectados
    uk.edpro.cloud
    1. 29 de agosto de 2019 a las 7:24 UTCidentified

      Our UK based connection service is reporting that it is in a failed state since the early hours of the morning

    2. 29 de agosto de 2019 a las 7:28 UTCidentified

      We are continuing to work on a fix for this issue.

    3. 29 de agosto de 2019 a las 7:39 UTCmonitoring

      We have restarted our UK Connection Service, and we will now monitor.

    4. 29 de agosto de 2019 a las 9:00 UTCresolved

      This incident has been resolved.

    US Connection Service Outage

    Comenzó 30 de julio de 2019 a las 23:00 UTC · 0m

    Pending
    1. 31 de julio de 2019 a las 19:30 UTCresolved

      There was a period of around 3 hours where the US Connection Service was unstable or unavailable.

    US Connection Service outage

    Comenzó 10 de julio de 2019 a las 20:15 UTC · 0m

    Pending
    1. 11 de julio de 2019 a las 9:08 UTCresolved

      cs.edpro.cloud was unresponsive for a brief period. Customers may have experienced degraded performance.

    DNS routing issue to edpro.cloud

    Comenzó 13 de mayo de 2019 a las 9:30 UTC · 1h 26m

    IssuesIncidente menor
    Componentes afectados
    us.edpro.clouduk.edpro.cloud
    1. 13 de mayo de 2019 a las 9:30 UTCinvestigating

      We are currently investigating this issue.

    2. 13 de mayo de 2019 a las 9:52 UTCmonitoring

      The issue has been identified as a problem with our DNS propagation for our loadbalanced services. This is unfortunately with our third-party DNS provider and out of our control. An incident will be raised with our third-party directly. We will continue to monitor and a further update will be added shortly.

    3. 13 de mayo de 2019 a las 10:56 UTCresolved

      All DNS routes have now remained stable for over an hour. As such we believe this incident has been resolved, although we will continue to monitor closely.