Historial de interrupciones de Invoca

1. 29 de septiembre de 2026 a las 17:21 UTCinvestigating

   Estamos investigando un problema que impacta las entregas de informes programadas para los clientes en la nueva experiencia de Insights & Analytics. La presentación de informes estándar y las exportaciones de datos manuales siguen sin verse afectadas.

2. 29 de septiembre de 2026 a las 18:20 UTCidentified

   Se ha identificado la cuestión y se aplicará una solución a las 12.00 horas. Insights & Analytics tardará aproximadamente 5 minutos durante esta actualización.

3. 29 de septiembre de 2026 a las 19:08 UTCmonitoring

   Se ha aplicado una solución y estamos monitoreando. Insights & Analytics access is back up.

4. 29 de septiembre de 2026 a las 19:45 UTCresolved

   This incident has been resolved.

Traducido automáticamente desde la actualización oficial del incidente.

1. 17 de agosto de 2026 a las 17:50 UTCresolved

   Julio 2026 Invoca Disponibilidad Metrics Call Routing: 100% Web/API: 99.89%

Traducido automáticamente desde la actualización oficial del incidente.

1. 12 de agosto de 2026 a las 21:53 UTCidentified

   We are currently working to resolve an issue affecting Smart Alerts. Customers subscribed to Smart Alerts may not be receiving the Smart Alert emails.

2. 12 de agosto de 2026 a las 23:40 UTCresolved

   This issue has been resolved. Smart Alerts emails are now sending as expected.

Traducido automáticamente desde la actualización oficial del incidente.

1. 22 de julio de 2026 a las 14:07 UTCresolved

   Junio 2026 Invoca Disponibilidad Metrics Call Routing: 100% Web/API: 100%

Traducido automáticamente desde la actualización oficial del incidente.

1. 22 de julio de 2026 a las 13:13 UTCinvestigating

   Actualmente estamos investigando un problema que afecta el intercambio de números y la atribución de llamadas en toda la plataforma Invoca. Los clientes pueden experimentar datos de atribución perdidos o retrasados durante este tiempo. Nuestros equipos de ingeniería están trabajando activamente para restaurar el servicio.

2. 22 de julio de 2026 a las 13:46 UTCmonitoring

   Nuestro equipo de ingeniería ha identificado y resuelto el problema subyacente. Se han reiniciado los servicios y se están restableciendo el intercambio de números y la atribución de llamadas. Estamos monitoreando activamente para confirmar la recuperación completa

3. 22 de julio de 2026 a las 13:57 UTCresolved

   Este incidente ha sido resuelto. La perturbación fue causada por una falla de hardware en uno de nuestros servidores, que temporalmente tomó nuestros servicios de Inserción Dinámica de Números y de llamadas sin conexión. Nuestro equipo de ingeniería reemplazó el hardware afectado, los servicios restaurados y confirmó la recuperación completa Ventana de impacto: 5:50AM - 6:37AM PDT

Traducido automáticamente desde la actualización oficial del incidente.

1. 8 de julio de 2026 a las 18:33 UTCinvestigating

   Invoca está experimentando actualmente un retraso en el procesamiento de archivos Signal (tanto manual como automatizado de importaciones de archivos) a partir del 8 de julio de 2026 a las 10:30 AM PT, con el servicio normal que se espera reanudar entre las 3:00 a 6:00 PM PT hoy. Todos los archivos presentados durante esta ventana son archivados y se procesarán automáticamente sin necesidad de acción. Todos los demás servicios relacionados con la señal funcionan normalmente.

2. 8 de julio de 2026 a las 22:56 UTCmonitoring

   Se ha reanudado el procesamiento de archivos de señales y estamos monitoreando para asegurar que todos los archivos archivados sean procesados como se espera.

3. 9 de julio de 2026 a las 0:52 UTCmonitoring

   Continuamos monitoreando cualquier otro problema.

4. 9 de julio de 2026 a las 0:53 UTCresolved

   Las subidas de señales se procesan con éxito.

Traducido automáticamente desde la actualización oficial del incidente.

1. 19 de junio de 2026 a las 11:54 UTCinvestigating

   We are currently investigating an issue impacting access to EU Reports & Dashboards, as well as associated Webhooks. Users trying to view or generate reports in the EU region may experience slow loading times, timeouts, or error messages. Additionally, webhook deliveries related to reporting events are currently delayed or failing. Our engineering team is actively diagnosing the root cause. We apologize for the disruption and will provide our next update as soon as more information becomes available or within the next 30 minutes.

2. 19 de junio de 2026 a las 12:23 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 19 de junio de 2026 a las 12:58 UTCmonitoring

   A fix has been implemented and we are monitoring results.

4. 19 de junio de 2026 a las 13:23 UTCresolved

   The incident has been resolved. Reports, dashboards and webhooks are firing as expected.

1. 9 de junio de 2026 a las 22:47 UTCresolved

   May 2026 Invoca Availability Metrics Call Routing: 100% Web/API: 99.98%

1. 26 de mayo de 2026 a las 18:46 UTCresolved

   From 9:05 AM to 9:25 AM PT, users may have encountered latency or timeouts when accessing the Invoca UI and running reports. Our team identified and resolved the issue, and all systems have been fully operational since 8:25 AM PT.

1. 8 de mayo de 2026 a las 18:59 UTCresolved

   April 2026 Invoca Availability Metrics Call Routing: 99.92% Web/API: 99.89%

1. 8 de mayo de 2026 a las 16:29 UTCmonitoring

   We are aware of an ongoing AWS US-East-1 region outage. Our team is actively monitoring the situation. At this time, all Invoca services are fully operational and unaffected. We will continue to monitor and provide updates as the situation evolves.

2. 8 de mayo de 2026 a las 18:54 UTCmonitoring

   AWS has not yet fully recovered from the ongoing US-East-1 outage. All Invoca services remain fully operational and unaffected. We are continuing to monitor the situation closely and will provide further updates as AWS works toward full recovery.

3. 8 de mayo de 2026 a las 23:23 UTCmonitoring

   We're continuing to monitor the AWS incident until resolved, but our systems continue to remain completely functional. We will update as necessary

4. 10 de mayo de 2026 a las 18:26 UTCresolved

   The regional AWS outage has been resolved. Invoca services were unaffected during this event and remained fully operational. We have successfully resumed standard traffic routing in the region.

1. 13 de abril de 2026 a las 16:42 UTCresolved

   March 2026 Invoca Availability Metrics Call Routing: 100% Web/API: 100%

1. 7 de abril de 2026 a las 18:45 UTCidentified

   We are currently investigating an issue impacting a large portion of inbound calls, which began at approximately 11:08 AM PST. The root cause has been identified, and our engineering team is actively implementing a fix. We will provide further updates as they become available.

2. 7 de abril de 2026 a las 18:50 UTCresolved

   This issue was mitigated at 11:41 am PST. Calls are routing as expected and our engineering team continues to monitor.

1. 6 de abril de 2026 a las 18:58 UTCinvestigating

   We are currently investigating reports of increased latency when accessing the Invoca platform. Please note that call processing and core platform features remain unaffected. We are working to resolve the slowdown and will provide an update as soon as more information is available.

2. 6 de abril de 2026 a las 19:48 UTCmonitoring

   Invoca.net is now loading normally. We continue to investigate the underlying issue and monitor the platform loading times. Call processing and core platform features remain unaffected.

3. 6 de abril de 2026 a las 20:35 UTCresolved

   Platform latency issue has been resolved.

1. 1 de marzo de 2026 a las 9:17 UTCresolved

   February 2026 Invoca Availability Metrics Call Routing: 100% Web/API: 100%

1. 27 de febrero de 2026 a las 17:31 UTCinvestigating

   We are currently investigating an issue that is preventing some users from accessing the Invoca Customer Support Portal. Our team is working to restore full access as quickly as possible. How to get help: Please send any technical requests or urgent issues to [email protected]

2. 27 de febrero de 2026 a las 17:57 UTCresolved

   The Invoca Support Portal is now fully accessible.

1. 17 de febrero de 2026 a las 21:32 UTCinvestigating

   We have identified an issue specifically affecting pre-transfer webhooks. Our engineering team is currently working to restore normal service. We will provide another update as soon as more information is available.

2. 17 de febrero de 2026 a las 22:21 UTCmonitoring

   We have identified and reverted the changes that impacted our webhook services. All systems are fully operational as of 2:02 PM PST. Additionally, during investigation we uncovered that post-call webhooks were impacted for Google and Bing integrations, which service has also been restored for. While services are live, users may notice a delay in reporting for pre-transfer webhooks. We are currently processing a backlog of data and expect reporting to return to real-time shortly

3. 17 de febrero de 2026 a las 23:19 UTCresolved

   Services continue operate as expected and our reporting backlog has cleared.

1. 2 de febrero de 2026 a las 15:24 UTCresolved

   January 2026 Invoca Availability Metrics Call Routing: 100% Web/API: 100%

1. 29 de enero de 2026 a las 16:47 UTCinvestigating

   We are currently investigating intermittent user access to the Invoca UI based on the specific Invoca URL(www2.invoca.net) users are attempting to log in from. If you experience issues accessing the Invoca UI, please redirect and attempt to log in to Invoca.net. If you continue to experience access issues on Invoca.net, please notify our support team to further investigate.

2. 29 de enero de 2026 a las 17:41 UTCidentified

   While we continue to investigate and work towards a permanent solution specific to the www2.invoca.net Invoca URL, we have verified all users can successfully access and log into the Invoca UI through the workaround by going to Invoca.net. We will continue to provide updates as they become available.

3. 29 de enero de 2026 a las 22:20 UTCresolved

   We have successfully resolved the access issues impacting the www2.invoca.net URL. Users can now log in through their preferred access points without redirection. If you continue to experience any difficulties, please reach out to our support team.

1. 22 de enero de 2026 a las 3:05 UTCinvestigating

   We are currently investigating an issue that is preventing some users from accessing the Invoca Customer Support Portal. Our team is working to restore full access as quickly as possible. How to get help: Please send any technical requests or urgent issues to [email protected].

2. 22 de enero de 2026 a las 15:54 UTCmonitoring

   A fix has been implemented and we are monitoring results. Please resume accessing the Case Portal.

3. 22 de enero de 2026 a las 15:55 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 22 de enero de 2026 a las 19:52 UTCresolved

   This incident has been resolved.