Historial de interrupciones de Kajeet

1. 8 de septiembre de 2026 a las 20:21 UTCinvestigating

   Los clientes informan que la conectividad Rogers ha bajado desde aproximadamente 1:30 AM CT. Per Greg Fulton, había problemas relacionados con el enrutamiento con Rogers durante los cambios realizados anoche. Parece que Rogers pudo haber hecho un cambio adicional después de CHG-6087 que interrumpió nuestra conectividad de red. Desde una perspectiva CustOps, los dispositivos parecen estar en línea y estar conectados con éxito a la red de transportistas. También estamos viendo un pase de tráfico intermitentemente, lo que sugiere que el problema está probablemente más allá de la capa de registro del dispositivo o del transportista. Esto tendrá que ser escalado al equipo de apoyo de Rogers para seguir investigando la red y la ruta de enrutamiento.

2. 8 de septiembre de 2026 a las 21:54 UTCresolved

   Se ha restaurado la conectividad a todas las líneas de clientes afectadas. Seguiremos vigilando la estabilidad de los servicios. Gracias por su paciencia mientras trabajamos para restaurar el servicio. Si continúas experimentando cualquier problema presentando una solicitud de soporte, contacta con Kajeet Support en [email protected] o 877-352-5338.

Traducido automáticamente desde la actualización oficial del incidente.

1. 21 de agosto de 2026 a las 20:47 UTCinvestigating

   Estamos investigando un problema que afecta a un subconjunto de líneas T-Mobile, que puede resultar en la pérdida de servicio. Trabajamos con el transportista para confirmar el alcance y restaurar las líneas afectadas.

2. 21 de agosto de 2026 a las 21:22 UTCresolved

   Hemos identificado un problema que afecta a un subconjunto de líneas T-Mobile. Reactivación Se ha completado, y estamos trabajando con el portador en la causa raíz. Gracias por su paciencia mientras trabajamos para restaurar el servicio. Si continúas experimentando cualquier problema presentando una solicitud de soporte, contacta con Kajeet Support en [email protected] o 877-352-5338.

Traducido automáticamente desde la actualización oficial del incidente.

1. 13 de agosto de 2026 a las 20:48 UTCinvestigating

   Estamos investigando un problema que afecta a las activaciones de dispositivos Verizon Wireless. Los intentos de activación pueden fallar mientras trabajamos con el transportista para determinar el alcance y restaurar el servicio.

2. 13 de agosto de 2026 a las 22:45 UTCresolved

   Resolved: Verizon Wireless device activations are completing successfully. We will continue working with Verizon to review the incident and monitor service. Thank you for your patience while we worked to restore service. If you continue to experience any issues submitting a support request, please contact Kajeet Support at [email protected] or 877-352-5338.

Traducido automáticamente desde la actualización oficial del incidente.

1. 6 de agosto de 2026 a las 21:44 UTCinvestigating

   Verizon Wireless (VZW) is reporting issues with provisioning transactions which may result in processing delays. Our team is actively monitoring the situation and working with the appropriate parties to restore normal processing as quickly as possible. We will continue to provide updates as more information becomes available.

2. 6 de agosto de 2026 a las 22:05 UTCresolved

   Verizon Wireless provisioning transactions are processing normally again. Some earlier transactions may remain delayed while outstanding callbacks complete. Kajeet will continue monitoring the remaining transaction backlog. If you continue to experience any issues submitting a support request, please contact Kajeet Support at [email protected] or 877-352-5338.

1. 31 de julio de 2026 a las 15:50 UTCresolved

   Identificamos un problema que afecta a la conectividad de datos AT plagaT Enterprise para algunos clientes. Se realizó una configuración de enrutamiento para resolver el problema, se ha restaurado el servicio y los equipos están monitoreando la estabilidad.

Traducido automáticamente desde la actualización oficial del incidente.

1. 20 de julio de 2026 a las 14:13 UTCinvestigating

   Seguimos investigando esta cuestión.

2. 20 de julio de 2026 a las 14:14 UTCinvestigating

   Actualmente estamos experimentando un problema con la presentación de casos de apoyo a través del Portal Sentinel. Si necesita informar de un problema, por favor: Email [email protected] Llame al 877-352-5338 Nos disculpamos por la molestia y apreciamos su paciencia mientras trabajamos para resolver este problema.

3. 20 de julio de 2026 a las 18:07 UTCresolved

   Se ha resuelto la cuestión relativa a la presentación de casos de apoyo a través del Portal Sentinel. Los clientes ahora pueden presentar casos de soporte a través del portal como normales. Gracias por su paciencia mientras trabajamos para restaurar el servicio. Si continúas experimentando cualquier problema presentando una solicitud de soporte, contacta con Kajeet Support en [email protected] o 877-352-5338.

Traducido automáticamente desde la actualización oficial del incidente.

1. 15 de julio de 2026 a las 10:52 UTCinvestigating

   Estamos investigando un problema que afecta a Sentinel, incluido el acceso a la aplicación Sentinel y el procesamiento conexo. Los equipos están trabajando activamente en cuestiones relacionadas con el desempeño de las bases de datos y proporcionarán otra actualización una vez que se confirmen los efectos y la mitigación.

2. 15 de julio de 2026 a las 12:28 UTCresolved

   El rendimiento del servicio centinela ha vuelto a la normalidad después de la prueba de transacción interna de ThousandEyes Sentinel UI fue detenido aproximadamente a las 07:53 EDT. Seguimos monitoreando para confirmar la estabilidad. Si experimenta más dificultades técnicas, por favor diríjase a nuestro equipo de atención al cliente en [email protected], en línea en Support. Kajeet.com, o llame al 1 (877) 352-5338 para hablar con alguien de inmediato.

Traducido automáticamente desde la actualización oficial del incidente.

1. 29 de junio de 2026 a las 16:14 UTCinvestigating

   We are investigating an issue affecting Sentinel report generation. Some reports may remain pending or take longer than expected to create. Engineering is actively investigating. We apologize for any inconvenience this may be causing.

2. 29 de junio de 2026 a las 17:27 UTCinvestigating

   We continue to investigate delayed Sentinel report generation. The usage reports server has been restarted to clear stuck Jasper jobs, but validation is still in progress and reports are not yet confirmed as fully processing.

3. 29 de junio de 2026 a las 20:03 UTCinvestigating

   We continue to investigate delayed Sentinel usage report generation. A previously pending test report has now completed, but Engineering is still validating whether report processing is stable and fully restored. We apologize for any inconvenience this may be causing.

4. 29 de junio de 2026 a las 20:50 UTCresolved

   This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 25 de junio de 2026 a las 17:42 UTCinvestigating

   Some customers may be experiencing issues loading Insights Dashboard data. Our engineers are working on the issue. We apologize for any inconvenience this may be causing.

2. 25 de junio de 2026 a las 19:01 UTCresolved

   This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 11 de junio de 2026 a las 13:46 UTCinvestigating

   We are investigating reports of Direct Access connectivity issues affecting multiple customers. Network teams are engaged and reviewing VPN/BGP status and traffic flow; the next update time has not yet been confirmed.

2. 11 de junio de 2026 a las 17:29 UTCresolved

   This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 8 de junio de 2026 a las 19:14 UTCinvestigating

   We experienced an issue that may have resulted in a temporary service interruption for a subset of customers. Our engineering teams have identified the cause and implemented mitigation steps. We are now seeing impacted devices begin to come back online, and service restoration is progressing. While recovery is underway, we are continuing active work to fully resolve the remaining impact and ensure all devices return to normal operation. We will continue to monitor the environment closely until full stability is confirmed. We apologize for the disruption and appreciate your continued patience.

2. 8 de junio de 2026 a las 19:31 UTCinvestigating

   We are continuing to investigate this issue.

3. 8 de junio de 2026 a las 19:34 UTCresolved

   This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 4 de junio de 2026 a las 15:57 UTCinvestigating

   We are currently experiencing an issue that is affecting Device Settings for certain devices. We apologize for any inconvenience this may cause. If you require immediate configuration changes, please submit a support ticket and our team will assist you as quickly as possible.

2. 5 de junio de 2026 a las 16:42 UTCresolved

   This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 10 de marzo de 2026 a las 0:39 UTCinvestigating

   Some customer may be experiencing issues with Verizon activations. Our engineers are working with Verizon's engineers to resolve this issue, however we expect there to be delays for any new Verizon activations.

2. 10 de marzo de 2026 a las 13:18 UTCresolved

   This issue has resolved by Verizon and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 3 de marzo de 2026 a las 16:25 UTCinvestigating

   Some customer may be experiencing issues with Verizon activations. Our engineers are working with Verizon's engineers to resolve this issue, however we expect there to be delays for any new Verizon activations.

2. 3 de marzo de 2026 a las 17:15 UTCresolved

   This issue has resolved by Verizon and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 25 de febrero de 2026 a las 20:57 UTCinvestigating

   As of 2:30 PM ET this afternoon, some customer may be experiencing issues with Verizon activations. Our engineers are working with Verizon's engineers to resolve this issue, however we expect there to be delays for any new Verizon activations.

2. 25 de febrero de 2026 a las 21:15 UTCresolved

   This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 17 de febrero de 2026 a las 18:02 UTCinvestigating

   Some customer may be experiencing issues exporting worksheets from Sentinel Insights. Our engineers are working on the issue. We apologize for any inconvenience this may be causing.

2. 17 de febrero de 2026 a las 22:12 UTCresolved

   This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 4 de febrero de 2026 a las 14:08 UTCinvestigating

   We are currently experiencing a temporary outage with our phone systems and are unable to receive inbound support calls at this time. Our team is actively working to resolve the issue. In the meantime, customers can reach Support through the following channels: Submit a case via Sentinel Email us at [email protected] Visit kajeet.com and use the chat feature We appreciate your patience and will provide updates as more information becomes available.

2. 4 de febrero de 2026 a las 17:59 UTCresolved

   This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 2 de febrero de 2026 a las 15:17 UTCresolved

   Some customers may have experienced intermittent connectivity issues with Verizon between 1:23 AM and 9:26 AM ET on Monday, February 2, 2026. Our network engineers mitigated the issue by rerouting traffic from our primary circuit to a secondary Verizon circuit, which resolved the impact. We are continuing to work with Verizon to determine the root cause. We apologize for any inconvenience this may have caused and appreciate your patience.

1. 10 de diciembre de 2025 a las 3:56 UTCresolved

   Tonight, 12/09/2025, between 9:28 PM and 9:41 PM ET (13 minutes), we experienced a service interruption caused by work being performed in our East Coast development environment, which unexpectedly affected impacted network connectivity. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 877-352-5338 to speak with someone right away.

1. 29 de octubre de 2025 a las 16:19 UTCinvestigating

   As of Wednesday, 10/29/25 some customers may be experiencing intermittent AT&T provisioning issues. AT&T reported experiencing a sharp and unexpected surge in traffic, resulting in growing backlogs. AT&T's engineers are actively working to resolve these problems. We apologize for any inconvenience this may be causing.

2. 29 de octubre de 2025 a las 19:43 UTCmonitoring

   Impact on Kajeet provisioning operations seem to be alleviated, however, AT&T has not reported back that the issue has been resolved from their end and other non-Kajeet services still seem to be impacted. We continue to monitor for impact to Kajeet services and updates from AT&T.

3. 30 de octubre de 2025 a las 13:00 UTCresolved

   AT&T has resolved the issue and normal performance levels have been restored. Thank you for your continued patience as our team worked to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 877-352-5338 to speak with someone right away.